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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854892 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854892 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20520 Views
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  • 20520 Views
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Solved!! Solved: No volume control on Gear S3 Tizen 3.0 update

Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store. After udating Gear s3 to latest Tizen 3.0 update volume adjust menu in spotify no longer works, when pressing the volume icon i...

  • Casual Listener
  • Update 2017-12-05: Volume control solved and confirmed working in latest update version 1.2.1 available in gear app store.   After udating Gear s3 to latest Tizen 3.0 update volume adjust menu...
  • profreddan
  • Casual Listener
  • 8002 Views
  • 7 replies
  • 4 likes
  • Android
    Gear S3
    smartwatch
    tizen
  • 8002 Views
  • 7 replies
  • 4 likes

Show all offline Songs on the smartphone

Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...

  • Newbie
  • Hello,   I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...
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  • 175 Views
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The music stops.

Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.

  • Regular
  • Recently I have had an issue with my music stopping for no reason.  I will start playing a song and after a couple of minutes it will stop.  The app doesn't close, the music just stops so I...
  • Joe
  • Community Legend
  • 324 Views
  • 10 replies
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  • 324 Views
  • 10 replies
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Hello everybody

Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?

  • Casual Listener
  • Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
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  • 128 Views
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Spotify app settings to download over WiFi only don't work!

I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...

  • Newbie
  • I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...
  • 226 Views
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  • 226 Views
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how do you stop playback

Hiwhen I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playing. is thre a way to stop spotify on my phone when I a...

  • Newbie
  • Hi when I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playin...
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  • 155 Views
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VERY loud pop between tracks

This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud). My ears start ringing every time I hear it now. Th...

  • Music Fan
  • This VERY loud pop occurs between tracks. At first, it was when I had crossfade enabled. Now it's right in the middle of EVERY song. It's ruined two pairs of professional headphones (it's that loud)....
  • djansen1987
  • Casual Listener
  • 587 Views
  • 4 replies
  • 1 likes
  • 587 Views
  • 4 replies
  • 1 likes

Spotify randomly autoplays

Hi, I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's also happened in work, and it starts up quite loudly and is diff...

  • Regular
  • Hi,   I'm using Spotify free on an Android phone. Since Saturday 5th July, Spotify starts up ar random times. It's happened in the middle of the night which I find most annoying, but it's al...
  • darrenthefish10
  • Newbie
  • 32342 Views
  • 36 replies
  • 10 likes
  • 32342 Views
  • 36 replies
  • 10 likes

Local Files won't play (grayed out) on my Android device

I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The songs play just fine on my desktop, but as soon as I...

  • Newbie
  • I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The s...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
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  • 206 Views
  • 1 replies
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When i download songs it doesnt go to songs list

When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu

  • Newbie
  • When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu   
  • Joe
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Spotify juist stops playing

Samsung S8plus. Chrome cast on AV receiver. All latest updates.The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.

  • Newbie
  • Samsung S8plus. Chrome cast on AV receiver. All latest updates. The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.
  • Joe
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
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So, how can I make Spotify use SD card without trouble?

Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started acting up the same way it did on my old phone. "Forg...

  • Casual Listener
  • Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started a...
  • 163 Views
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  • 163 Views
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Playlist becomes radio

So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play songs based off the play list. How do i stop it from do...

  • Casual Listener
  • So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play song...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

It's not possible to delete download music

Hi,I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every song of the Play List;2) It's not possible anymore to play the deleted...

  • Newbie
  • Hi, I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results:   1) The green symbol of "downloaded" disappear from every son...
  • 254 Views
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  • 254 Views
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[PC][Android] - Playlist is not syncronized between Android based phone and PC

I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro steps:1. Add few songs on to the public playlist on PC;2. Swi...

  • Newbie
  • I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account.   Repro s...
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  • 107 Views
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[Eng/PL] issue with downloading songs on prepaid card / problem ze sciaganiem piosenek prepaid

Hi All,I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on Spotify by using mobile internet. However when I swi...

  • Casual Listener
  • Hi All, I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on...
  • lucas_sko
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
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Multiple Users on Single Device

I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...

  • Casual Listener
  • I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...
  • madamiub
  • Casual Listener
  • 15259 Views
  • 2 replies
  • 29 likes
  • 15259 Views
  • 2 replies
  • 29 likes

Spotify app won't connect to Sonos

Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app. The white "Devices Available" prompt shows up at the bottom of the Spotify app and I can see my living room player under the "Connect to a Device" ...

  • Newbie
  • Since the Spotify snafu yesterday, I can't connect to my Sonos speaker through my Spotify Android app.   The white "Devices Available" prompt shows up at the bottom of the Spotify app and I ca...
  • byronbrewer
  • Casual Listener
  • 58351 Views
  • 31 replies
  • 9 likes
  • 58351 Views
  • 31 replies
  • 9 likes

Unable to play music iffline

I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating !

  • Casual Listener
  • I pay for premium and I am unable to play my songs offline, why is that? This is very frustrating ! 
  • IguanaSetup
  • Community Legend
  • 1280 Views
  • 3 replies
  • 1 likes
  • 1280 Views
  • 3 replies
  • 1 likes

No puedo descargar spotify en mi celular

Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2

  • Newbie
  • Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
  • 977 Views
  • 0 replies
  • 1 likes
  • 977 Views
  • 0 replies
  • 1 likes