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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Android Issue - Songs cutting out mid play

I'm having issues with my premium spotify on my Galaxy S4 Android 4.2.2 for the past couple of days where the audio just cuts out although the song is still playing, presing back will restart the song again but it will cut out again but always in a d...

  • Newbie
  • I'm having issues with my premium spotify on my Galaxy S4 Android 4.2.2 for the past couple of days where the audio just cuts out although the song is still playing, presing back will restart the son...
  • ufontko
  • Regular
  • 2390 Views
  • 5 replies
  • 4 likes
  • 2390 Views
  • 5 replies
  • 4 likes

Playing specific songs using Google voice

Google voice has been completely changed recently and it's a major problem. Asking "ok google, play rockstar by post malone" used to say "Sure, playing on spotify" and would play that exact song, no questions asked. Recently, it stopped working and a...

  • Newbie
  • Google voice has been completely changed recently and it's a major problem. Asking "ok google, play rockstar by post malone" used to say "Sure, playing on spotify" and would play that exact song, no ...
  • andriusl
  • Newbie
  • 1543 Views
  • 1 replies
  • 2 likes
  • 1543 Views
  • 1 replies
  • 2 likes

spotify connect is not finding my bluesound node2

Some spec's: Bluesound NODE2 (connected to hifi); Bluesound PULSE; lenovo laptop with spotify; Samsung S6 edge with spotify app. Everything worked flawless but since a week spotify connect is not finding my Bluesound node2 anymore (I did delete my sp...

  • Regular
  • Some spec's: Bluesound NODE2 (connected to hifi); Bluesound PULSE; lenovo laptop with spotify; Samsung S6 edge with spotify app.    Everything worked flawless but since a week spotify con...
  • seamuswarren
  • Regular
  • 9981 Views
  • 8 replies
  • 0 likes
  • 9981 Views
  • 8 replies
  • 0 likes

Spotify Android App Queue: Where is it? How to view? Change since latest app update.

I can not view the Spotify Queue using the Spotify Android App as of 4/26/2017 when I updated the Spotify Android App. Now in the latest version of the App (Version 8.4.0.539 armV7), I can't find/see the Play Queue anymore. I have a Samsung Galaxy S6...

  • Regular
  • I can not view the Spotify Queue using the Spotify Android App as of 4/26/2017 when I updated the Spotify Android App. Now in the latest version of the App (Version 8.4.0.539 armV7), I can't find/see...
  • kgx
  • Newbie
  • 67758 Views
  • 13 replies
  • 5 likes
  • Android
    Android App Queue
    New Version Change
    queue
    Spotify Android App Queue
  • 67758 Views
  • 13 replies
  • 5 likes

Storage option

Once again spotify removed all my music files on sd card. And i no longer can find the storage options under the settings page. Is it just me?

  • Regular
  • Once again spotify removed all my music files on sd card. And i no longer can find the storage options under the settings page. Is it just me? 
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

facebook sync

hi i want to post a playlist to fbook but when i try to connect it says im setup with diff fbook account. how do i update this with correct info?

  • Newbie
  • hi i want to post a playlist to fbook but when i try to connect it says im setup with diff fbook account.  how do i update this with correct info?
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Spotify Radio - "Spotify will be right back after this message" still not back after an hour.

When playing radio, I get an advert. The advert plays and is then followed by a screen that says "Spotify will be right back after this message", with a Learn More button. This message is still on the screen an hour later and effectively locks me out...

  • Newbie
  • When playing radio, I get an advert. The advert plays and is then followed by a screen that says "Spotify will be right back after this message", with a Learn More button.   This message is st...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Musica pulando sozinha e som diminuindo sozinho

Toda vez que eu vou escutar alguma musica, elas ficam pulando sozinhas junto com o som que fica diminuindo sozinho.

  • Casual Listener
  • Toda vez que eu vou escutar alguma musica, elas ficam pulando sozinhas junto com o som que fica diminuindo sozinho.
  • 1371 Views
  • 0 replies
  • 1 likes
  • 1371 Views
  • 0 replies
  • 1 likes

Musica pulando sozinhas e volume diminuindo sozinho

Toda vez que eu vou escutar algumas musicas, elas ficam pulando sozinhas junto com o som que fica diminuindo sozinho.

  • Casual Listener
  • Toda vez que eu vou escutar algumas musicas, elas ficam pulando sozinhas junto com o som que fica diminuindo sozinho.
  • 3036 Views
  • 0 replies
  • 5 likes
  • 3036 Views
  • 0 replies
  • 5 likes

Sound glitches from time to time

I've lately been having an issue with sound when playing any music at all. Every 15 seconds or so there's a slight stutter or skip. Any help?

  • Newbie
  • I've lately been having an issue with sound when playing any music at all. Every 15 seconds or so there's a slight stutter or skip. Any help?
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

Solved!! Pausing playback every time phone "sleeps" AND not playing full playlist

Hi! I'm pretty new to spotify so forgive me if this has been covered somewhere but I can't find anything on these 2 problems (using the free app): 1. My phone goes into "sleep" mode after no activity on the screen for a while (android). Whenever this...

  • Regular
  • Hi!  I'm pretty new to spotify so forgive me if this has been covered somewhere but I can't find anything on these 2 problems (using the free app):   1. My phone goes into "sleep" mode ...
  • blenka1
  • Newbie
  • 55520 Views
  • 9 replies
  • 0 likes
  • 55520 Views
  • 9 replies
  • 0 likes

Playlist always stop 2 sec before next song

Why my spotify always stop 2 sec before the next song? My device samsung s9+

  • Newbie
  • Why my spotify always stop 2 sec before the next song? My device samsung s9+
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Solved!! Why can't I listen to a song without a playlist on mobile?

I can only listen to a song when it is shuffled in a playlist. How do I listen to a single song outside a playlist on mobile??

  • Newbie
  • I can only listen to a song when it is shuffled in a playlist. How do I listen to a single song outside a playlist on mobile??
  • phan_times
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Free spotify

Hey, I have 3 questionsFirst, Is there a limit for free spotify service?Second, if i buy spotify premium service, and than I cancel before the free 30 days end, can i buy again later?Third, I heard fron someone about a spotify deal, 3 months for 9 do...

  • Newbie
  • Hey, I have 3 questions First, Is there a limit for free spotify service? Second, if i buy spotify premium service, and than I cancel before the free 30 days end, can i buy again later? Third, I h...
  • phan_times
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Can someone please help me to make the spotify app functional again

Since the beginning of this month my spotify app updated to the point i can't access my basic library of songs nor i can actually shuffle my songs in a random order instead its the same shuffle list instead of making a new list. And also a lot of fea...

  • Roadie
  • Since the beginning of this month my spotify app updated to the point i can't access my basic library of songs nor i can actually shuffle my songs in a random order instead its the same shuffle list ...
  • Nik_Ospylac
  • Newbie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Different Songs Playing Than What is Filtered

When I utilize the "Filter" within my main playlist, it filters the songs out but then when I tap one to play it plays a song from the unfiltered playlist. For example, the first song in my main playlist right now is Fields of Gold. If I type Britney...

  • Newbie
  • When I utilize the "Filter" within my main playlist, it filters the songs out but then when I tap one to play it plays a song from the unfiltered playlist. For example, the first song in my main play...
  • 1022 Views
  • 0 replies
  • 0 likes
  • 1022 Views
  • 0 replies
  • 0 likes

Solved!! Awful audio via bluetooth

Hello, i had an iPhone 5S and used to play songs via spotify in my vw bluetooth radio and the sound were very good.Yesterday, i changed my phone for a Samsung Galaxy S6 Edge running Android 5.0.1 and now, playing in the same bluetooth radio, the song...

  • Casual Listener
  • Hello,   i had an iPhone 5S and used to play songs via spotify in my vw bluetooth radio and the sound were very good. Yesterday, i changed my phone for a Samsung Galaxy S6 Edge running Androi...
  • jamestom100
  • Newbie
  • 14777 Views
  • 4 replies
  • 0 likes
  • 14777 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Running Arrives to Android

Since the launch of Spotify Running, millions of you have laced up and hit the road together with the best musical motivation out there. Today we’re thrilled to be bringing the same great experience to our Android users. With Spotify Running, we’ve c...

  • Spotify
  • Spotify
  • Since the launch of Spotify Running, millions of you have laced up and hit the road together with the best musical motivation out there.   Today we’re thrilled to be bringing the same great ...
  • Vasyl
  • Newbie
  • 6308 Views
  • 28 replies
  • 2 likes
  • 6308 Views
  • 28 replies
  • 2 likes

Connect stops after unlocking phone

Hi, I'm using a Spotify Connect with my Yamaha YSP 2700. Latest App on Android and firmware on the Yamaha soundbar. Whenever I unlock the phone after leaving it playing for a few minutes, the music will stop. If you launch the app, it will show "Devi...

  • Newbie
  • Hi,   I'm using a Spotify Connect with my Yamaha YSP 2700. Latest App on Android and firmware on the Yamaha soundbar.   Whenever I unlock the phone after leaving it playing for a f...
  • Elym
  • Newbie
  • 1938 Views
  • 10 replies
  • 5 likes
  • 1938 Views
  • 10 replies
  • 5 likes

Some of my downloaded songs won't play in offline mode

Hello, I have a premium account and some of my songs won't play in offline mode even if I download them(ex: Blind Witness - All Alone). I downloaded it from the playlist "Discover Weekly" with some other songs but none of them is playable when I have...

  • Newbie
  • Hello, I have a premium account and some of my songs won't play in offline mode even if I download them(ex: Blind Witness - All Alone). I downloaded it from the playlist "Discover Weekly" with some o...
  • Tun3BotYoda
  • Newbie
  • 2297 Views
  • 1 replies
  • 1 likes
  • 2297 Views
  • 1 replies
  • 1 likes