Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26693 Views
  • 59 replies
  • 23 likes
  • 26693 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869899 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869899 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24635 Views
  • 3 replies
  • 0 likes
  • 24635 Views
  • 3 replies
  • 0 likes

How to access artist/genre suggestion page

Hi, I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't know what to call the page I'm referring to, but right after y...

  • Newbie
  • Hi,   I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't kn...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook login error

I'm use facebook login, but I get login error message

  • Newbie
  • I'm use facebook login, but I get login error message
  • Melody
  • Spotify
  • 1013 Views
  • 1 replies
  • 0 likes
  • 1013 Views
  • 1 replies
  • 0 likes

bluetooth headset play button

My Bluetooth headset is having media keys for volume, play/pause, next and previous track. Volume is a own volume for the headset, next and previous is working fine with the spotify app, but the play/pause button does not work with the app. The Googl...

  • Casual Listener
  • My Bluetooth headset is having media keys for volume, play/pause, next and previous track. Volume is a own volume for the headset, next and previous is working fine with the spotify app, but the play...
  • bbeuerlein
  • Casual Listener
  • 3329 Views
  • 9 replies
  • 11 likes
  • 3329 Views
  • 9 replies
  • 11 likes

Se borran canciones

Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me pueden ayudar con eso?

  • Newbie
  • Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me...
  • TheBrickSlayer
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Spotify only provides Album art for first track in Android Auto

Hi,I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is started. After skipping to the next track, the mediaPla...

  • Newbie
  • Hi, I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is ...
  • TheBrickSlayer
  • Roadie
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Spotify

Why is "Mundo" by IV OF SPADES not available on my spotify?

  • Newbie
  • Why is "Mundo" by IV OF SPADES not available on my spotify?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

[Spotify or Android ?] Duplicate Offline storage - Internal & SD Card

Dear community ! I'm owning a fresh new Galaxy S7 phone with a microSD Evo+ 128gb. This SD card is configured as "portable" and not "internal". I've selected the option inside the Spotify app to store offline playlist and data into the SD card, what ...

  • Music Fan
  • Dear community !   I'm owning a fresh new Galaxy S7 phone with a microSD Evo+ 128gb. This SD card is configured as "portable" and not "internal".   I've selected the option inside the S...
  • Gabriel1612
  • Newbie
  • 3650 Views
  • 16 replies
  • 0 likes
  • internal storage
    SD-card
    storage
  • 3650 Views
  • 16 replies
  • 0 likes

Can't play downloaded songs.

I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture.

  • Newbie
  • I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture. 
  • Nico
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Spotify pauses the song when I play videos on Chrome

I have just noticed that I cannot play a video on Chrome and listen to music on the Spotify app for Android at the same time. Everytime I click play in one of them the other one pauses. So, for example, if I wanted to watch a video without sound on C...

  • Casual Listener
  • I have just noticed that I cannot play a video on Chrome and listen to music on the Spotify app for Android at the same time. Everytime I click play in one of them the other one pauses. So, for examp...
  • Nico
  • Community Legend
  • 56745 Views
  • 1 replies
  • 1 likes
  • 56745 Views
  • 1 replies
  • 1 likes

Solved!! I cannot login via Facebook [Android]

I cannot login my Spotify account via Facebook on my new phone I bought yesterday [Samsung Galaxy S8]. There is no problem to login via FB on desktop, webplayer or my old phone (also Android). Does anyone know any possible reason? How may I solve thi...

  • Casual Listener
  • I cannot login my Spotify account via Facebook on my new phone I bought yesterday [Samsung Galaxy S8]. There is no problem to login via FB on desktop, webplayer or my old phone (also Android). Does a...
  • klaudiamw
  • Casual Listener
  • 31980 Views
  • 6 replies
  • 0 likes
  • 31980 Views
  • 6 replies
  • 0 likes

Google Assistant cannot shuffle my Spotify playlist

Hi, I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of playlist]", Google Assistant responds "Ok, I'll shuffle your ...

  • Casual Listener
  • Hi,   I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of p...
  • mcolosi29
  • Newbie
  • 17675 Views
  • 18 replies
  • 17 likes
  • 17675 Views
  • 18 replies
  • 17 likes

Music continues to play when phone calls made

My phone continues to play music when a phone call come in or is made over Bluetooth in my carVery irritating.

  • Casual Listener
  • My phone continues to play music when a phone call come in or is made over Bluetooth in my car Very irritating.
  • hb94
  • Casual Listener
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont play more than one song on wifi

This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.

  • Casual Listener
  • This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.
  • Leonardo
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Playlist on new phone

I've been using Spotify premium for offline listening for a couple years. I drive for work and I don't have unlimited data, so offline listening is a no brainer. This weekend I'll be upgrading my phone from a Note 4 to a Note 8. If I sign into my acc...

  • Newbie
  • I've been using Spotify premium for offline listening for a couple years. I drive  for work and I don't have unlimited data, so offline listening is a no brainer. This weekend I'll be upgrading ...
  • Leonardo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Cant sign is cuz on offline mode

Im in offline mode bought new phone now i cant get on my spotify it asks me to go online mode ?!

  • Newbie
  • Im in offline mode bought new phone now i cant get on my spotify it asks me to go online mode ?!
  • VishalOd
  • Regular
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Playlist not playing properly

On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions?

  • Newbie
  • On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions? ...
  • AR44
  • Casual Listener
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Spotify continues to play after removing earphones from phone - LG G4

Hi everyone, Don't know if others are having this issue. I got a new Android phone, LG G4, and for some reason whenever I'm playing Spotify either in the background or in the app, it continues to play after I remove the earphones from my phone. Never...

  • Music Fan
  • Hi everyone, Don't know if others are having this issue.    I got a new Android phone, LG G4, and for some reason whenever I'm playing Spotify either in the background or in the app, it c...
  • EarlPurple
  • Roadie
  • 32791 Views
  • 188 replies
  • 26 likes
  • 32791 Views
  • 188 replies
  • 26 likes

Hidden or non-indexed tracks or albums

Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end of the piece there was an embed of the album from Sp...

  • Visitor
  • Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end o...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Android Auto does not work anymore

I have been using Spotify with Android Auto in my 2017 Audi A4 for some time now and despite some minor hickups it was working fine. But for some time now (perhaps the last update from 01/24/2018) Spotify does not work on Android Auto. Any input does...

  • Casual Listener
  • I have been using Spotify with Android Auto in my 2017 Audi A4 for some time now and despite some minor hickups it was working fine.    But for some time now (perhaps the last update from...
  • Joepawlicki
  • Casual Listener
  • 3395 Views
  • 3 replies
  • 1 likes
  • android auto
  • 3395 Views
  • 3 replies
  • 1 likes

Solved!! No me sale opcion de agregar canciones

Hola a todos, solo tengo una duda, es que no me sale la opcion o boton de agregar canciones en mis playlist, les dejo una imagen donde si sale esta opcion, esta entre aleatorio y descargar.

  • Newbie
  • Hola a todos, solo tengo una duda, es que no me sale la opcion o boton de agregar canciones en mis playlist, les dejo una imagen donde si sale esta opcion, esta entre aleatorio y descargar.
  • TheBrickSlayer
  • Roadie
  • 2526 Views
  • 1 replies
  • 0 likes
  • 2526 Views
  • 1 replies
  • 0 likes