Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60534 Views
  • 68 replies
  • 26 likes
  • 60534 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28362 Views
  • 5 replies
  • 0 likes
  • 28362 Views
  • 5 replies
  • 0 likes

How to select 2 or playlist for playing?

Hi,Anybosy knows if there is a way for selecting 2 o playlists and reproduce the songs of both playlists? Please don't tell me that I need to create a new one with merge. Thanks.

  • Casual Listener
  • Hi, Anybosy knows if there is a way for selecting 2 o playlists and reproduce the songs of both playlists? Please don't tell me that I need to create a new one with merge.   Thanks.
  • sebasdiazt
  • Casual Listener
  • 551 Views
  • 1 replies
  • 0 likes
  • merge
    merge 2 tracks as one
    Play
  • 551 Views
  • 1 replies
  • 0 likes

email address & password

I have a spotify premium account but i don't remember the email address i used. I know the username and the password i used is not right, even though I think that is it. what do i do? I would like to at least cancel the premium account so that i don;...

  • Casual Listener
  • I have a spotify premium account but i don't remember the email address i used. I know the username and the password i used is not right, even though I think that is it. what do i do? I would like to...
  • rohanpal
  • Music Fan
  • 1085 Views
  • 2 replies
  • 0 likes
  • 1085 Views
  • 2 replies
  • 0 likes

Can't reach (Teufel Raumfeld) speakers in same network (Fritz!Box) with Spotify Connect

First of all, sorry for my bad english Now to my problem.After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the connected (Teufel Raumfeld) speakers, which i could reach form...

  • Music Fan
  • First of all, sorry for my bad english   Now to my problem. After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the ...
  • geronimoge
  • Music Fan
  • 2693 Views
  • 4 replies
  • 1 likes
  • 2693 Views
  • 4 replies
  • 1 likes

Shuffle on Playlists isn't Shuffling

I have a playlist with a lot of songs, and I know I can't play them all if I hit shuffle. That's not the issue. Now that that's said, the issue started with the new update that overhauled the mobile UI and such. Now whenever I hit shuffle on my playl...

  • Newbie
  • I have a playlist with a lot of songs, and I know I can't play them all if I hit shuffle. That's not the issue. Now that that's said, the issue started with the new update that overhauled the mobile ...
  • 512 Views
  • 0 replies
  • 3 likes
  • 512 Views
  • 0 replies
  • 3 likes

Downloaded songs keeps on being deleted

Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal storage?

  • Newbie
  • Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal st...
  • user-removed
  • Not applicable
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Playlist Shuffle not playing next on Shuffle song

I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random from somewhere I don't know. I can't listen to the ...

  • Music Fan
  • I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random ...
  • rohanpal
  • Music Fan
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Skipping songs

Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear white? Well they appear a dark gray. Why is this???

  • Visitor
  • Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear whit...
  • phan_times
  • Community Legend
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

If i save a song the album and artist are not being savdd

I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums

  • Casual Listener
  • I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums 
  • phan_times
  • Community Legend
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

Atividades no facebook

Como faco para mostraraos meus amigos do Facebooko que eu estou escutandono momento?

  • Casual Listener
  • Como faco para mostrar aos meus amigos do Facebook o que eu estou escutando no momento?
  • Bittencourt
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Solved!! Ford Sync3 isn´t working any more

Hi,since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more!The Spotify app doesn´t appear any more, in my Ford Focus 2017.A friend of mine also has this problem with his Ford Foruc...

  • Newbie
  • Hi, since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more! The Spotify app doesn´t appear any more, in my Ford Focus 2017. A...
  • voorti
  • Newbie
  • 2565 Views
  • 2 replies
  • 0 likes
  • 2565 Views
  • 2 replies
  • 0 likes

Downloaded songs won't play

Some of my downloaded songs will not play in offline mode and I do not have unlimited data.I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they are downloaded. Most of the songs play fine in offlin...

  • Casual Listener
  • Some of my downloaded songs will not play in offline mode and I do not have unlimited data. I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they ...
  • bperrins
  • Casual Listener
  • 19775 Views
  • 3 replies
  • 0 likes
  • 19775 Views
  • 3 replies
  • 0 likes

i cant log in with my android phone

when i want to login to my account spotify send me to the login page again and again.

  • Casual Listener
  • when i want to login to my account spotify send me to the login page again and again.
  • Joe
  • Community Legend
  • 522 Views
  • 4 replies
  • 0 likes
  • 522 Views
  • 4 replies
  • 0 likes

Download Page

I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded songs in an orginized librery (orginized like the one we have n...

  • Newbie
  • I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded so...
  • phan_times
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • downloads
  • 447 Views
  • 1 replies
  • 0 likes

Spotify on Android

I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialpop? I don't have anything in these categories in my...

  • Casual Listener
  • I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialp...
  • phan_times
  • Community Legend
  • 629 Views
  • 3 replies
  • 0 likes
  • 629 Views
  • 3 replies
  • 0 likes

Chromecast stuck connecting

Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase.Sometimes it will play music but still says it is connecting, other times it won't connect and does not play music.Every time this happens I am...

  • Regular
  • Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase. Sometimes it will play music but still says it is connecting, other times it won't conne...
  • PTRFRLL
  • Casual Listener
  • 25076 Views
  • 30 replies
  • 20 likes
  • 25076 Views
  • 30 replies
  • 20 likes

long audio books

long Audio books can't be listened beyond about track 180. The Spotify App will Start again with track 1. Although the tracks can be played manualy. The following track of any track beyond about 180 will always be track 1.

  • Newbie
  • long Audio books can't be listened beyond about track 180. The Spotify App will Start again with track 1. Although the tracks can be played manualy. The following track of any track beyond about 180 ...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

help! someone else's device are connected to my spotify.

hi, when I'm logged on my spotify the music stops all the time. down in the right corner there is green speaker that shows up. when I press it it shows that my account are connected to another device, a iphone... and I can't turn it off. its like my ...

  • Casual Listener
  • hi, when I'm logged on my spotify the music stops all the time. down in the right corner there is green speaker that shows up. when I press it it shows that my account are connected to another device...
  • sleepines
  • Casual Listener
  • 108424 Views
  • 30 replies
  • 14 likes
  • 108424 Views
  • 30 replies
  • 14 likes

Other devices stop playback

I have a family account. We access Spotify through my wife's phone (Android), my phone (Android), my tablet (Android), my desktop (Windows 10) and Google Home.If my wife or I cast a playlist to the Google Home speaker from one of the phones or the ta...

  • Casual Listener
  • I have a family account.  We access Spotify through my wife's phone (Android), my phone (Android), my tablet (Android), my desktop (Windows 10) and Google Home. If my wife or I cast a playlist ...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Como recuperar conta perdida! [Account Lost]

Boa noite pessoal, peço uma força de vocês para me ajudarem a recuperar minha conta no Spotify, parece que hackearam minha conta e mudaram todos os meus métodos de recuperação, não consigo recuperar minha conta pelo e-mail que uso, pois, o link de co...

  • Casual Listener
  • Boa noite pessoal, peço uma força de vocês para me ajudarem a recuperar minha conta no Spotify, parece que hackearam minha conta e mudaram todos os meus métodos de recuperação, não consigo recup...
  • Bittencourt
  • Spotify Star
  • 33524 Views
  • 5 replies
  • 1 likes
  • 33524 Views
  • 5 replies
  • 1 likes

Unable to access local files on Android

I have a few MP3s on my android that I tried to port to the Spotify app, but even after saying all my tracks were added none of them show up in my library. Do I need a desktop to do this or am I doing it wrong?

  • Casual Listener
  • I have a few MP3s on my android that I tried to port to the Spotify app, but even after saying all my tracks were added none of them show up in my library. Do I need a desktop to do this or am I doin...
  • jimaii
  • Casual Listener
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes