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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112723 Views

26 replies

3 likes

  • 112723 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226732 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226732 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584736 Views

79 replies

3 likes

  • 584736 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481042 Views

577 replies

40 likes

Account
Free
  • 481042 Views
  • 577 replies
  • 40 likes

Grey songs on Android, not on Mac

Hi, many many songs in several playlistst are grey on my Android but white on the desktop app. So I CAN play them form the desktop but CAN NOT play them from the phone. Deleted the app and installed again, reset the Cache and Data but nothing solves ...

Casual Listener

Hi, many many songs in several playlistst are grey on my Android but white on the desktop app. So I CAN play them form the desktop but CAN NOT play them from the phone. Deleted the app and installed ...

fpd5

Casual Listener

1034 Views

2 replies

0 likes

  • 1034 Views
  • 2 replies
  • 0 likes

[Android][Subscription] People using lucky patcher to get premium free

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

Casual Listener

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

adam_jordan09

Newbie

28631 Views

10 replies

1 likes

Android
Subscription
  • 28631 Views
  • 10 replies
  • 1 likes

Android 8.0 (Oreo) - No controls on lockscreen

I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlocking my phone every time I want to skip a song. When...

Casual Listener

I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlock...

mixsiak

Newbie

13026 Views

2 replies

0 likes

  • 13026 Views
  • 2 replies
  • 0 likes

Can't Download Songs

I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet. -Shaleah

Newbie

I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet.  -Shale...

jsannn

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

See music on phone but won't play and doesn't appear on Windows App

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't even show the artist. Did someone forget to pay the bil...

Casual Listener

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't...

mr_Kane

Casual Listener

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

The song "Tem Café" is not playing

There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web player at play.spotify.com and the song will not play....

Visitor

There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web pla...

Bittencourt

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Chromecast on my spotify.

Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?

Newbie

Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app closinf

When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install startes doing it after recent update

Casual Listener

When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install star...

Jferg859

Newbie

1160 Views

3 replies

0 likes

  • 1160 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps cutting out

I have Moto E LTE on Android Lollipop 5.0.2. When I exit the app to web surf. 10 minutes after browsing the Spotify app stops

Casual Listener

I have Moto E LTE on Android Lollipop 5.0.2. When I exit the app to web surf. 10 minutes after browsing the Spotify app stops 😕

ufontko

Regular

5476 Views

12 replies

1 likes

  • 5476 Views
  • 12 replies
  • 1 likes

Notification

Android phone samsung galaxy s8+. Does anyone know what the orange "1" sign means on my spotify sign? No idea what it means

Newbie

Android phone samsung galaxy s8+. Does anyone know what the orange "1" sign means on my spotify sign? No idea what it means

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Shuffle Not Working

For whatever reason, my playlist isn't playing in shuffle -- only in order. When I tap on where it says to play in shuffle, it displays a popup that says, "This icon means the playlist is available in shuffle." If I go to home, it displays the shuffl...

Casual Listener

For whatever reason, my playlist isn't playing in shuffle -- only in order. When I tap on where it says to play in shuffle, it displays a popup that says, "This icon means the playlist is available i...

jeffhpc1

Gig Goer

1961 Views

5 replies

6 likes

  • 1961 Views
  • 5 replies
  • 6 likes

Bluetooth controls not working after troubleshooting

I have a Samsung Galaxy S7 edge and after the most recent Spotify update, my bluetooth controls (play/pause, skip, previous song) have stopped working effectively. Right now, I have to start playing a song, close the app, reopen it, and then the cont...

Newbie

I have a Samsung Galaxy S7 edge and after the most recent Spotify update, my bluetooth controls (play/pause, skip, previous song) have stopped working effectively. Right now, I have to start playing ...

Joseph456

Casual Listener

766 Views

2 replies

0 likes

  • 766 Views
  • 2 replies
  • 0 likes

Playlist shuffle doesn't do a good job

So basically ever since the new Android visual update my massive playlist doesn't seem to shuffle my music properly. So I'm stuck listening to the same songs every time I want to use my playlist and it's insanely annoying.

Casual Listener

So basically ever since the new Android visual update my massive playlist doesn't seem to shuffle my music properly. So I'm stuck listening to the same songs every time I want to use my playlist and ...

paulieg6

Newbie

866 Views

3 replies

2 likes

  • 866 Views
  • 3 replies
  • 2 likes

Solved!! Bug automatic quality

Hello.I have a premium account.I have a problem with the application, after setting the high quality from time to time, the setting returns to the "automatic quality" setting.How to make the setting remain the highest quality? Miui 9 Global BetaSpoti...

Casual Listener

Hello. I have a premium account. I have a problem with the application, after setting the high quality from time to time, the setting returns to the "automatic quality" setting. How to make the se...

majmaj

Casual Listener

1185 Views

3 replies

0 likes

  • 1185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Se me borran las canciones

Hola tengo el servicio premiun uso un android y he notado algo que me ha molestado bastante.Cuando desactivo momentaneamente la opcion "descargados" que esta en mi lista de guardados estan cancion que previamente descargue para uso offline se borran ...

Newbie

Hola tengo el servicio premiun uso un android y he notado algo que me ha molestado bastante. Cuando desactivo momentaneamente la opcion "descargados" que esta en mi lista de guardados estan cancion ...

Francisco8A

Newbie

13797 Views

21 replies

2 likes

  • 13797 Views
  • 21 replies
  • 2 likes

Equaliser android

Hi everyone, so I've been looking all over Spotify looking for the eq, as far as I know, Spotify has always had one, but now it's like it's been removed or something? Can anyone help out? Thanks

Casual Listener

Hi everyone, so I've been looking all over Spotify looking for the eq, as far as I know, Spotify has always had one, but now it's like it's been removed or something? Can anyone help out? Thanks

552 Views

0 replies

0 likes

Spotify eq
  • 552 Views
  • 0 replies
  • 0 likes

Solved!! Album won't play on chromecast

Hi, Been having this issue for some time now. The album "NORI" by artist "Ronnie Flex" won't play on Chromecast. Friends are having the exact same issue on older Chromecast devices. I own a Chromecast Ultra myself.

Casual Listener

Hi,   Been having this issue for some time now. The album "NORI" by artist "Ronnie Flex" won't play on Chromecast. Friends are having the exact same issue on older Chromecast devices. I own a ...

Xeon2o3

Casual Listener

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Link para música não abre no app Android

Quando acesso qualquer link de música para o Spotify, seja via Shazam, WhatsApp, etc... O app Android me exibe essa mensagem de que a música não existe, mas se eu pesquisar, ela existe sim!

Casual Listener

Quando acesso qualquer link de música para o Spotify, seja via Shazam, WhatsApp, etc... O app Android me exibe essa mensagem de que a música não existe, mas se eu pesquisar, ela existe sim!

1905 Views

0 replies

1 likes

Android
doesn't
existe
Music
Música
não
  • 1905 Views
  • 0 replies
  • 1 likes

Superuser Contribution Reproduccion se detiene luego de 4 segundos iniciado el tema

Buenas tardes. Les consulto porque hace un tiempo tengo problemas en reproducciones de temas aleatoriamente. Luego de iniciar el tema, a los 4 segundos se detiene. Esto no pasa con todos los temas, es algo aleatorio, pero muy seguido.

Casual Listener

Buenas tardes.   Les consulto porque hace un tiempo tengo problemas en reproducciones de temas aleatoriamente.   Luego de iniciar el tema, a los 4 segundos se detiene.   Esto no ...

Bebible

Casual Listener

5198 Views

4 replies

0 likes

  • 5198 Views
  • 4 replies
  • 0 likes