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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 796 Views
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Chromecast browser

A lot of people have reported this issue ... they can't find their chromecast devices. This has been a problem for a couple of years. The only solution is to kill the Spotify app in Android and then restart it. It wil then usually find the chromecast...

  • Newbie
  • A lot of people have reported this issue ... they can't find their chromecast devices. This has  been a problem for a couple of years. The only solution is to kill the Spotify app in Android and...
  • 370 Views
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  • 370 Views
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Start and Radio not avaible

Hi there,I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears:"Sorry, something has not gone as it should, that has not worked, please try again."And in ...

  • Casual Listener
  • Hi there, I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears: "Sorry, something has not gone as it...
  • Sgbmad
  • Casual Listener
  • 348 Views
  • 1 replies
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  • 348 Views
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No filter or sort bar is shown under my playlist?

UPDATED) I tried uninstalling the application, and it's now shown without any problems!! It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. I've tried deleting data and cache from mobile itself and throug...

  • Casual Listener
  • UPDATED) I tried uninstalling the application, and it's now shown without any problems!!   It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. &nb...
  • 542 Views
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  • 542 Views
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not all playlist songs available?

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.

  • Visitor
  • i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.  
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I don't have new QR barcode system :(

I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system.I try to uninstall and re install but no luck

  • Casual Listener
  • I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system. I try to uninstall a...
  • korayus
  • Casual Listener
  • 543 Views
  • 1 replies
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  • 543 Views
  • 1 replies
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Connecting with Chromecast on Android bug

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months now. Hope you can fix it. Video: https://www.dropbox....

  • Newbie
  • Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months no...
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  • 431 Views
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Many troubles :)

Hello! Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; 1. I cannot login on my PC, it's like my user just doesn't ex...

  • Casual Listener
  • Hello!   Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; ...
  • Towndusk
  • Casual Listener
  • 472 Views
  • 2 replies
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  • 472 Views
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Why my playlist changed?

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal way?

  • Casual Listener
  • Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal wa...
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Superuser Contribution My Spotify account is not connecting to wifi

My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and instead only allows me to play songs that are already d...

  • Newbie
  • My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and inst...
  • Maria_B
  • Moderator
  • 371 Views
  • 1 replies
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  • 371 Views
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Superuser Contribution Pantalla Negra Spotify Android

Hola, uso Spotify en mi celular moto x Styles.Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como si la app la desactive.Desde ya, gracias.

  • Visitor
  • Hola, uso Spotify en mi celular moto x Styles. Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como...
  • Maria_B
  • Moderator
  • 4778 Views
  • 1 replies
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  • 4778 Views
  • 1 replies
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App opens all the time

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want it to. In fact it is far more annoying than having...

  • Newbie
  • Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want...
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Can't choose where to save songs

Hey,my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settings menu... What happens?Has this happened to someone ...

  • Newbie
  • Hey, my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settin...
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Spotify Bug with Anker SoundCore 2

Hey there ^^ Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following:The play button is not able to start my music. I can skip songs, stop the current song, start the googleassistant – but it won't resume the playback if stop...

  • Newbie
  • Hey there ^^   Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following: The play button is not able to start my music.  I can skip songs, stop the curren...
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android remove from this playlist

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium.In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from my playlist that I'm listening to is to scroll through...

  • Casual Listener
  • I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium. In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from m...
  • CherScoled
  • Casual Listener
  • 516 Views
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  • 516 Views
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shuffle doesn't actually shuffle

i'm on the mobile, version - Android (obviously.) I've created a few playlists and whenever i press "shuffle play" it plays the songs in the exact same order. every single time. I've uninstalled the app, restarted my phone. nothing will work. it's ve...

  • Casual Listener
  • i'm on the mobile, version - Android (obviously.) I've created a few playlists and whenever i press "shuffle play" it plays the songs in the exact same order. every single time. I've uninstalled the ...
  • uhohizzy
  • Casual Listener
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Solved!! i have a car with android auto but i cannot find spotify. It only has google play music??

I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find spofity. I have pressed on the music button but the...

  • Regular
  • I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find ...
  • H-rogers79
  • Newbie
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Spotify Google home integration ad whilst running Google Maps.

Hello, I noticed an interesting behaviour which, though not critical, is something that should be addressed: I was driving with google maps running on my Android phone and spotify running in the background. Since I do not have premium, there was an a...

  • Newbie
  • Hello,  I noticed an interesting behaviour which, though not critical, is something that should be addressed:   I was driving with google maps running on my Android phone and spotify run...
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  • 587 Views
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Spotify suddenly deleting my offline playlists

Im premium spotify user and I have offline playlists and these playlists contains 1500+ song. I keep these musics because Im using metro in my country. I bought premium for this reason.And with last update I think spotify suddenly deletes my offline ...

  • Regular
  • Im premium spotify user and I have offline playlists and these playlists contains 1500+ song. I keep these musics because Im using metro in my country. I bought premium for this reason. And with l...
  • migueldsf91
  • Casual Listener
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  • Android 4.4.4
    Deleted downloads
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