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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39378 Views
  • 65 replies
  • 25 likes
  • 39378 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26038 Views
  • 4 replies
  • 0 likes
  • 26038 Views
  • 4 replies
  • 0 likes

Music not being able to be played (specifically Magazine from Ailee)

I was listening to music on my playlist spotify:user:valleyofmist:playlist:1J041qteKLO0gB5TTljb1E specifically and then when i wanted to switch songs to a couple of songs from magazine album or the a doll house ep album...i was not able to play them....

  • Newbie
  • I was listening to music on my playlist spotify:user:valleyofmist:playlist:1J041qteKLO0gB5TTljb1E specifically and then when i wanted to switch songs to a couple of songs from magazine album or ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

playlists not the same on my android and pc

Hello, i have spotify on my home pc, and the app on my android phone. i just noticed a playlist on my phone shows 927 songs, but on my pc it shows 911 songs. i thought any songs i added to the playlist from my phone would automatically be added to th...

  • Newbie
  • Hello, i have spotify on my home pc, and the app on my android phone. i just noticed a playlist on my phone shows 927 songs, but on my pc it shows 911 songs. i thought any songs i added to the playli...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Error code 4046

HelloI have premium soundhound & premium Spotify Services. Recent i have moved to a New Phone (Note 8). After reinstallation of software, I cannot Connect soundhound with Spotify. I have Been receiving code 4046 (see attachment). Both Services work o...

  • Newbie
  • Hello I have premium soundhound & premium Spotify Services. Recent i have moved to a New Phone (Note 8). After reinstallation of software, I cannot Connect soundhound with Spotify. I have Been r...
  • dparnell
  • Music Fan
  • 1989 Views
  • 2 replies
  • 1 likes
  • 1989 Views
  • 2 replies
  • 1 likes

A question about Spotify Connect

Please delete this thread, thanks.

  • Visitor
  • Please delete this thread, thanks.
  • user-removed
  • Not applicable
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Sound quality decreases after phone call

Hello! When I listen to spotify and receive a phone call the sound quality is pretty bad after the call. Mostly the bass is almost totally gone. This happens on my bluetooth box and in my car. No other music apps have this issue and after I restart S...

  • Newbie
  • Hello!   When I listen to spotify and receive a phone call the sound quality is pretty bad after the call. Mostly the bass is almost totally gone.  This happens on my bluetooth box and i...
  • 1035 Views
  • 0 replies
  • 5 likes
  • 1035 Views
  • 0 replies
  • 5 likes

[ ANDROID ] Is support for the Spotify Android V2.9 and below being shut?

I can't see Browse button in my Spotify android app. Is Spotify removing support for the app below V2.9 and below?

  • Newbie
  • I can't see Browse button in my Spotify android app. Is Spotify removing support for the app below V2.9 and below?  
  • 301 Views
  • 0 replies
  • 0 likes
  • Android
    Browse List Malfunction
  • 301 Views
  • 0 replies
  • 0 likes

Behind lyrics not working

I've played songs from the behind lyrics playlists and I don't see any lyrics in any of them. I have a premium family account and the behind lyrics doesn't work on any of the accounts. All my devices and spotify app are on the latest version. I've lo...

  • Newbie
  • I've played songs from the behind lyrics playlists and I don't see any lyrics in any of them. I have a premium family account and the behind lyrics doesn't work on any of the accounts. All my devices...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Speed Scrolling ??

If someone could help me with this... On my Samsung Android 7.0. phone. When I have a large list of any particular artists songs, I find a song that I want to add to the queue. When I select the song, the green bar appears on the right side and shoot...

  • Newbie
  • If someone could help me with this... On my Samsung Android 7.0. phone. When I have a large list of any particular artists songs, I find a song that I want to add to the queue. When I select the song...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Warning from spotify

The latest update for spotify made my phone crash repeatedly so I downgraded it to reduce crashes but now I'm getting a warning from spotify about this, help

  • Casual Listener
  • The latest update for spotify made my phone crash repeatedly so I downgraded it to reduce crashes but now I'm getting a warning from spotify about this, help
  • user-removed
  • Not applicable
  • 830 Views
  • 7 replies
  • 0 likes
  • 830 Views
  • 7 replies
  • 0 likes

Solved!! I need spotify. In my country its not available

So i am manav chawla. So i am living in india and in india spotify is not available so now a mail camed that dont use spotify downloaded from other apps and download it from google play. So i cant download it. If there is any link you can provide. So...

  • Newbie
  • So i am manav chawla. So i am living in india and in india spotify is not available so now a mail camed that dont use spotify downloaded from other apps and download it from google play. So i cant do...
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Songs stop playing when screen is off

I have a Sony Xperia X and whenever I try to listen to music and the screen goes to 'sleep' the music stops playing . After this happens the music then comes out of the speakers and I have to replug my earphones. I have tried deleted the cache to hel...

  • Newbie
  • I have a Sony Xperia X and whenever I try to listen to music and the screen goes to 'sleep' the music stops playing . After this happens the music then comes out of the speakers and I have to replug ...
  • 527 Views
  • 0 replies
  • 0 likes
  • 527 Views
  • 0 replies
  • 0 likes

Spotify App Issues with Chromecast Audio -- Lose Ability to See/Control What is Playing

I'm using the OnePlus 5T. I just updated today to Android 8.0. Oxygen OS 5.0.3. When I open the Spotify app and connect to Chromecast Audio, music starts playing, but the app still tells me it is working on a connection. Then music continues playing,...

  • Regular
  • I'm using the OnePlus 5T.  I just updated today to Android 8.0. Oxygen OS 5.0.3.   When I open the Spotify app and connect to Chromecast Audio, music starts playing, but the app still tel...
  • dwolin1
  • Regular
  • 528 Views
  • 3 replies
  • 4 likes
  • 528 Views
  • 3 replies
  • 4 likes

App doesn't reproduce 2 playlists, but desktop app does

I recently changed my phone to a OnePlus 5T running Android 8.0 For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "continue listening here" then the music stops and i'm taken t...

  • Newbie
  • I recently changed my phone to a OnePlus 5T running Android 8.0   For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "c...
  • Joe
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Playlist without songs added by Spotify

Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it?I just want a playlist of these 3 particular songs and nothing more and I can't seem to do it. Help?

  • Newbie
  • Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it? I just want a playlist of these 3 particular songs and nothing more and I ...
  • Joe
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

LG V30 song data

When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version

  • Newbie
  • When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Solved!! Local Files greyed out on mobile, play fine on desktop.

Okay so I've added a tonne of local files to a playlist.They can play just fine on the desktop app.However, on the mobile app, they are greyed out and can't be played.I have tried reinstalling the app, removing the local files and adding them again, ...

  • Casual Listener
  • Okay so I've added a tonne of local files to a playlist. They can play just fine on the desktop app. However, on the mobile app, they are greyed out and can't be played. I have tried reinstalling ...
  • Joe
  • Community Legend
  • 14540 Views
  • 4 replies
  • 2 likes
  • 14540 Views
  • 4 replies
  • 2 likes

Crash on Android 8 when trying to save album

Hello, I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about two days now. Removed old albums to exclude hitting the albu...

  • Casual Listener
  • Hello,   I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about ...
  • Joe
  • Community Legend
  • 1008 Views
  • 8 replies
  • 5 likes
  • 1008 Views
  • 8 replies
  • 5 likes

Solved!! Can't play local files on my Samsung Galaxy S7

Hello users,I have some music that is now on Spotify. However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't seem to download them on my phone. If anyone could help me ...

  • Casual Listener
  • Hello users, I have some music that is now on Spotify.  However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't...
  • Joe
  • Community Legend
  • 974 Views
  • 3 replies
  • 0 likes
  • 974 Views
  • 3 replies
  • 0 likes

Can't Log in

I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.

  • Newbie
  • I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.
  • feelikeastrangr
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes