Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I don't have spotify premium but I would like to add local files to my mobile device (android 7.0) is there any other way than to download the playlist as I cannot download songs?
I don't have spotify premium but I would like to add local files to my mobile device (android 7.0) is there any other way than to download the playlist as I cannot download songs?
716 Views
0 replies
0 likes
Just noticed that the 'year:1998' search function no longer works in the android app. Genre:indie and label:epitaph searches still work. The Spotify help Twitter account have confirmed you can't search by year in the android app. Why remove this func...
Just noticed that the 'year:1998' search function no longer works in the android app. Genre:indie and label:epitaph searches still work. The Spotify help Twitter account have confirmed you can't sear...
782 Views
0 replies
0 likes
Hi! I have a question. I use spotify on android huawei honor phone. How can i hear more bass. I have seen in the setting quality of music but its an other thing. Thank you!
Hi! I have a question. I use spotify on android huawei honor phone. How can i hear more bass. I have seen in the setting quality of music but its an other thing. Thank you!
600 Views
0 replies
0 likes
BonjourL'appli Spotify utilise 10 Go sur ma carte SD alors que je n'ai telecharge aucun titre, tout juste une dizaine d'album sauvegarde dans mes playlists. Je suis loin des 1Go preconises.Merci de votre aide.Willy
Bonjour L'appli Spotify utilise 10 Go sur ma carte SD alors que je n'ai telecharge aucun titre, tout juste une dizaine d'album sauvegarde dans mes playlists. Je suis loin des 1Go preconises. Merci ...
391 Views
0 replies
1 likes
I added a song a few days ago that I thought was really good to my saved songs (clicking the check). I guess the internet swapped later on during the day and when my phone went to offline mode it deleted the song from the list. The song was in my Dai...
I added a song a few days ago that I thought was really good to my saved songs (clicking the check). I guess the internet swapped later on during the day and when my phone went to offline mode it del...
346 Views
0 replies
0 likes
I've been listening to podcasts through Spotify for nearly a year now, and in the last few weeks, the feature has been pretty much completely broken. If I listen to some of a podcast, close the app, then begin listening to the podcast again, it start...
I've been listening to podcasts through Spotify for nearly a year now, and in the last few weeks, the feature has been pretty much completely broken. If I listen to some of a podcast, close the app, ...
428 Views
0 replies
0 likes
Hi,Have searched and do not find an answer. Using V8.4.39.673 on a Galaxy S5 I do not see where to turn up the volume. Have looked in settings, on the track where the album art shows...cannot find it. Help please
Hi, Have searched and do not find an answer. Using V8.4.39.673 on a Galaxy S5 I do not see where to turn up the volume. Have looked in settings, on the track where the album art shows...cannot find ...
Spotify Star
3100 Views
1 replies
0 likes
Hello. I am using the Android version of Spotify and am paying for Spotify Premium. I have a very simple request: I would like to view a list of all of the songs by one artist within the app. Not one album at a time, but a full list of their repetoir...
Hello. I am using the Android version of Spotify and am paying for Spotify Premium. I have a very simple request: I would like to view a list of all of the songs by one artist within the app...
Casual Listener
2813 Views
2 replies
11 likes
I have premium and all of a sudden my sound quality enhancer stopped working? Anybody know what to do?
I have premium and all of a sudden my sound quality enhancer stopped working? Anybody know what to do?
545 Views
0 replies
0 likes
I have a Samsung S8 Plus. For starters, the entire app acts extremely slow, not loading and even crashing. It works slightly better in offline mode. Most of the time it takes 10 minutes to open, even after closing it out completely and reopening. Res...
I have a Samsung S8 Plus. For starters, the entire app acts extremely slow, not loading and even crashing. It works slightly better in offline mode. Most of the time it takes 10 minutes to open, even...
Casual Listener
8986 Views
3 replies
9 likes
I can connect from any other audio app to chromecast every time but Spotify doesn't connect 99% of the time. Have tried the usual things, uninstalls etc, and can only conclude its a bug. Any tips? Android 7.0. Samsung S8
I can connect from any other audio app to chromecast every time but Spotify doesn't connect 99% of the time. Have tried the usual things, uninstalls etc, and can only conclude its a bug.  ...
469 Views
0 replies
0 likes
My parrot asteroid smart is no longer working with the Spotify app...It use Libspotify 12.1.134.gba1124f3Release Android-arm[parrot]Mobile I suspect Spotify has updated and is no longer backwards compatible...truly disappointing service in auto segme...
My parrot asteroid smart is no longer working with the Spotify app... It use Libspotify 12.1.134.gba1124f3Release Android-arm[parrot]Mobile I suspect Spotify has updated and is no longer ba...
Newbie
5427 Views
17 replies
3 likes
I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list.I pay for premium, so this is super annoying
I have a playlist of 225 songs. But when I try to shuffle it, only the first 50 or so songs are able to appear in the shuffled playing list. I pay for premium, so this is super annoying
Newbie
722 Views
1 replies
3 likes
So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to start from the beginning this is frustrating to me. An...
So when listening to my music I go to the home page and open a game or look at articles while while trying to listen to music but Spotify just closes instantly or closes during a song and have to sta...
Roadie
684 Views
1 replies
0 likes
On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.
On my android mobile my session closes and only I can enter again if I delete the data of the apliccation. This is happening every week or two or three days in a week.
320 Views
0 replies
0 likes
I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
I don't have spotify premium first off but I have a lot of music saved but when it shuffles it ends up playing my old music and not any of the new ones I saved
479 Views
0 replies
1 likes
I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that have been there for ages. Any ideas how to fix this? ...
I'm not sure if this is the cause but whenever my reception drops Spotify doesn't play the next song and at times stops playing the current song. This happens on downloaded playlists on songs that ha...
915 Views
0 replies
1 likes
I have premium account but I can't play my downloaded songs when I'm offline. There are the green circle too but I still can't play my downloaded songs. What should I do? Help pls
I have premium account but I can't play my downloaded songs when I'm offline. There are the green circle too but I still can't play my downloaded songs. What should I do? Help pls
Roadie
726 Views
1 replies
0 likes
The situationI was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used 1.71Gb of data in 3 hours time. I don't know what wa...
The situation I was playing from a playlist I had offline available the entire night. I have downlad via cellular data disabled. My Wi-Fi was dead. The last image in here shows that Spotify had used...
640 Views
0 replies
0 likes
