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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119930 Views

27 replies

4 likes

  • 119930 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242102 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242102 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603291 Views

79 replies

3 likes

  • 603291 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496042 Views

581 replies

42 likes

Account
Free
  • 496042 Views
  • 581 replies
  • 42 likes

Spotify Android app isn't working

For two weeks now my app will not work. Just comes to a black screen and after a minute get the message that the application is not responding.I uninstalled the app and reinstalled it. No luck. Then logged into my account on another android phone. No...

Regular

For two weeks now my app will not work. Just comes to a black screen and after a minute get the message that the application is not responding. I uninstalled the app and reinstalled it. No luck. The...

Jonathan3206

Casual Listener

13693 Views

14 replies

0 likes

  • 13693 Views
  • 14 replies
  • 0 likes

Why can't I play music on shuffle on android without upgrading

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade. How do I sort this out?Also I downloaded a lot of music when I upgraded to premium and now it won't let me pla...

Casual Listener

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade.  How do I sort this out? Also I downloaded a lot of m...

Whittyb

Casual Listener

715 Views

2 replies

0 likes

  • 715 Views
  • 2 replies
  • 0 likes

Pocast saving spot

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

Newbie

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Play MP3 from mobile local files, not using desktop PC sync.

Hi,I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer.I have my own remixes in my mobile.I don't have a desktop computer (honestly, who needs one nowadays?), but all solutions i have...

Casual Listener

Hi, I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer. I have my own remixes in my mobile. I don't have a desktop computer...

vaneskabispo

Casual Listener

1911 Views

2 replies

0 likes

  • 1911 Views
  • 2 replies
  • 0 likes

Problema para reproducir en Huawei P8 Lite

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloqueo la pantalla de la musica se detiene. Segui las indica...

Newbie

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada.  Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloq...

saramb2000

Casual Listener

1719 Views

3 replies

0 likes

  • 1719 Views
  • 3 replies
  • 0 likes

Connection and performance issues

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...

Newbie

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

Spotify Audio cuts out during workout on Gear S3

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. If I start a workout using the inbuilt Samsung Health p...

Regular

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. &nb...

MonkeyMagik

Regular

3095 Views

4 replies

6 likes

  • 3095 Views
  • 4 replies
  • 6 likes

Shuffle only works with recent added songs

Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...

Newbie

Hello,   I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...

clep

Newbie

909 Views

1 replies

5 likes

  • 909 Views
  • 1 replies
  • 5 likes

Solved!! Something went wrong

I know this is an regular error but I have already tried almost all solutions...Clean install and log out from all accounts once...I am using premium but I cant even see my home page or take a look at any of artists pageThis problem keeps coming at: ...

Casual Listener

I know this is an regular error but I have already tried almost all solutions... Clean install and log out from all accounts once... I am using premium but I cant even see my home page or take a lo...

JoeGould1111

Music Fan

7607 Views

7 replies

0 likes

  • 7607 Views
  • 7 replies
  • 0 likes

Failed to listen to a song i chosed to dislike

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"

Newbie

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't open on my Android device

Hello, My android app won't open after I logged in. So this is what happens:as soon as I open it the screen is gray for half a second and it closes again. I tried almost everything I guess:Rebooted deviceCleared data (after this the app opens but whe...

Newbie

Hello,    My android app won't open after I logged in. So this is what happens: as soon as I open it the screen is gray for half a second and it closes again.   I tried almost eve...

Jayco

Newbie

15768 Views

9 replies

1 likes

  • 15768 Views
  • 9 replies
  • 1 likes

Oneplus 5 - wrong "offline" error. Cannot use home and search function

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...

Casual Listener

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...

832 Views

0 replies

2 likes

  • 832 Views
  • 0 replies
  • 2 likes

I can't disable "behind the lyrics"

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

Newbie

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Spotify taking up too much storage on phone

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and therefore would use phone storage space) to use when...

Casual Listener

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and t...

Lmdaj

Casual Listener

1075 Views

2 replies

0 likes

  • 1075 Views
  • 2 replies
  • 0 likes

Move downloaded songs from android s7 to w10 pc. Pc has no internet.

Pc has no internet and I want to get songs on it with my s7 or other method.

Casual Listener

Pc has no internet and I want to get songs on it with my s7 or other method.

MUNTAFIRE

Casual Listener

449 Views

1 replies

1 likes

  • 449 Views
  • 1 replies
  • 1 likes

Reproducción automatica no funciona

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no vuelva a entrar a la aplicación. Uso un galaxy J.

Newbie

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no...

1418 Views

0 replies

3 likes

  • 1418 Views
  • 0 replies
  • 3 likes

"MY Library" Missing

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has all 5 tabs on her phone (and she is on the latest v...

Casual Listener

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has ...

SniperKirby

Casual Listener

3144 Views

2 replies

0 likes

  • 3144 Views
  • 2 replies
  • 0 likes

[ANDROID/EMUI] Shutdown problems with Huawei P9 Lite

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

Casual Listener

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

864 Views

0 replies

1 likes

  • 864 Views
  • 0 replies
  • 1 likes

Notifications are stopping Spotify playback

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noticed today it was my WhatsApp that did it. This is N...

Music Fan

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noti...

1277 Views

0 replies

0 likes

  • 1277 Views
  • 0 replies
  • 0 likes

cant listen to album

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Newbie

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Archcraig

Newbie

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes