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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5419 Views

0 replies

6 likes

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How to remove podcasts from the home screen

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The Prude and the Pornstar, Guys We F****d, **bleep** Wi...

Casual Listener

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The P...

Ihatepodcasts

Casual Listener

24310 Views

1 replies

117 likes

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  • 1 replies
  • 117 likes

Spotify connect problem but only with my account

My spotify connect is not working properly - i use my android phone to connect to various devices, and can start the music but after some time (usually after switching to another app and back to spotify), the playback controls within the spotify app ...

Casual Listener

My spotify connect is not working properly - i use my android phone to connect to various devices, and can start the music but after some time (usually after switching to another app and back to spot...

Elplutoniano

Newbie

509 Views

1 replies

1 likes

  • 509 Views
  • 1 replies
  • 1 likes

Won't play through wired headphones

When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help

Casual Listener

When I plug them in I can hear the crackle as they are being put in so my earphones are not the problem .when I start to play a song it shows its playing but I can't hear it. Please help

LorenzoSetola

Music Fan

8083 Views

5 replies

0 likes

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Remote control to Samsung galaxy s8

Hi, I'm having trouble remote controlling spotify on my phone from the comouter.So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i pause the music from the computer i can't start it up again wi...

Newbie

Hi, I'm having trouble remote controlling spotify on my phone from the comouter. So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i...

659 Views

0 replies

0 likes

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Keeps playing after disconnect with Android Auto

After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have to restart the phone to stop it.

Casual Listener

After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have...

Ninefivemal

Newbie

10494 Views

14 replies

14 likes

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  • 14 replies
  • 14 likes

Spotify connect problems, need to reinstall to fix it each time

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, this can be fixed by removing the spofity app and r...

Newbie

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, ...

690 Views

0 replies

2 likes

  • 690 Views
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  • 2 likes

Listened Songs

Hello, In playlist, I want to see songs which I listened before.Are there any solution for iti

Newbie

Hello,  In playlist, I want to see songs which I listened before.Are there any solution for iti 

373 Views

0 replies

0 likes

  • 373 Views
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Song stop playing between the 9-10 first seconds

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming through package data. Could somebody tell me what's going...

Newbie

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming throug...

547 Views

0 replies

0 likes

  • 547 Views
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  • 0 likes

Songs stop playing at start or end of song

I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or playlists. Every time it happens i need to press 'n...

Newbie

I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or ...

462 Views

0 replies

0 likes

  • 462 Views
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  • 0 likes

Spotify on Philips 55PUS8809

For several weeks Spotify connect stopped working on my Philips 55PUS8809.-TV reset to factory defaults-Last Android TV Software Update installed-Spotify Software (re-) installed on all devices Playing Spotify on PC and Handy works perfect, even the ...

Newbie

For several weeks Spotify connect stopped working on my Philips 55PUS8809. -TV reset to factory defaults -Last Android TV Software Update installed -Spotify Software (re-) installed on all devices...

Sotravelling

Newbie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
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Spotify notification bar

There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?

Casual Listener

There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?

phan_times

Community Legend

978 Views

1 replies

0 likes

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  • 1 replies
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Spotify Connect and Podcasts - only some devices?

So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my audio pro addon c5 with no difficulty, but I can o...

Newbie

So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my...

1240 Views

0 replies

14 likes

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  • 0 replies
  • 14 likes

Spotify stucks at the loading wheel on my android smartphpne

I am a premium user and I have a Xiaomi Redmi pro Omega supported by Android. The problem is that Spotify app stucks at the loading wheel, every time I play music and try to access other lists or settings, search etc. and I have to reboot my phone ev...

Newbie

I am a premium user and I have a Xiaomi Redmi pro Omega supported by Android. The problem is that Spotify app stucks at the loading wheel, every time I play music and try to access other lists o...

413 Views

0 replies

0 likes

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Solved!! Android app won't sync local files

I have Spotify on my Galaxy S7. It seems to have stopped syncing local files from my computer. It will sync files from the Spotify library, but not any of the files that are only on my PC. Is this feature no longer supported? This is something that h...

Gig Goer

I have Spotify on my Galaxy S7. It seems to have stopped syncing local files from my computer. It will sync files from the Spotify library, but not any of the files that are only on my PC. Is this fe...

olken2000

Gig Goer

1869 Views

2 replies

0 likes

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  • 2 replies
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No aparece opcion de ecualizador

En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite

Newbie

En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite

3413 Views

0 replies

4 likes

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Wear app stuck on Connecting

Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone. Any help appreciated.

Newbie

Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone.   Any help appreciated.

391 Views

0 replies

0 likes

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Repeat platlist

Where is the button to repeat playlist? It disappeared after last update

Newbie

Where is the button to repeat playlist? It disappeared after last update

491 Views

0 replies

2 likes

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Spotify is delaying my downloaded songs

I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left, not downloaded any songs on other fevide....I'm he...

Newbie

I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left,...

373 Views

0 replies

0 likes

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Lock Screen won't show Album Cover

When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I really like seeing that screen saver from sopitify, ple...

Visitor

When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I real...

CalebKrick

Newbie

425 Views

1 replies

0 likes

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Skip randomly and pauses

Latest version of SpotifySamsung galaxy s8 Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pause and does all sorts of randim things. Idk what happened . Ha...

Casual Listener

Latest version of Spotify Samsung galaxy s8   Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pau...

MarcusRising

Casual Listener

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes