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Hello @Stina73, thanks for posting!
It's not cool and definitely it's odd that even after a reinstall of the app the things not working.
So I assume maybe the phone experiencing some problems, I own a G2, and it works fine, so maybe you can try to clear your cache and make a quick restart of the phone. Because the phone should run the app without any problems.
Also if you're installing Spotify on your SD card (if you have) try to install it in the external phone memory + make sure to turn on the updates of the apps, if you've stopped them, because this can cause problems too.
Let me know how the things went after this, thanks! : )
Hey back @Stina73,
I'm sorry to hear that. I've escalated your problem, and I'll be back to you when I get an answer from the staff, stay tuned, thanks!
I'm here with an update @Stina73
On the account side, everything is fine
I'll ask you for a bit more information you can provide, so the right teams would be able to take a closer look at your issue
Keep me updated!
I think this is all needed. Unfortunately, the work day for the teams ended, so I'll get back to you tomorrow when I have an answer, thanks for your patience!
Hey back @Stina73
I've got an answer from the staff
Try to remove the SD card from your device, then restart it and see if Spotify will run smoothly after this. We both can agree this is an odd problem, so trying different steps may help to investigate the issue, and what may cause it.
Hope it will work this time : )
Excellent, happy listening!
if you have any further problems, just reach the community again : )
I am having this same issue on my Note 8. I have uninstalled reinstalled several times and checked on my phones software for updates to it as well, but nothing. I get the black screen and after a while notification that the app is not working do I want wait, close or send feedback. Any help is appreciated.
Got the black screen problem on a Samsung Galaxy S8 when opening Spotify. I wiped the cache partition of the phone and the app started working again.
See the following guide how to wipe your cache:
I am having the exact same issue on my Note8. It has been going on for just under 2 weeks and has not opened once. I have uninstalled and reinstalled it twice and rebooted multiple times. Still will not load. Whats the fix?
I was able to get it working by clearing the cache in the Bios.
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