Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the mess; I am switching to Deezer if problem is not s...
Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the...
501 Views
0 replies
0 likes
Dear people, I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F. Every morning when I wake up it tells me the message that I have more than 3 offline devices and that all my downloads...
Dear people, I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F. Every morning when I wake up it tells me the mess...
Casual Listener
1326 Views
2 replies
0 likes
I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to the previous track do not work. Is there a solutio...
I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to...
854 Views
0 replies
0 likes
I hace spotify premium and pay 9.90eur to have the possibilty to listen the music. However the android app stops alone...it's very frustrated as I am working and I hate working without music.I changed my password to avoid the problem but it's not.......
I hace spotify premium and pay 9.90eur to have the possibilty to listen the music. However the android app stops alone...it's very frustrated as I am working and I hate working without music. ...
423 Views
0 replies
0 likes
Hallo, ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion. Dies hat auch immer funktioniert. Seit einigen Wochen stoppt die Wiedergabe jedoch ploetzlich. Es werden mehrere Songs g...
Hallo, ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion. Dies hat auch immer funktioniert. Seit einige...
Casual Listener
5361 Views
3 replies
1 likes
I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs
I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs
Casual Listener
1240 Views
2 replies
0 likes
When scrolling through albums or playlists, if you select an album to play a track, when you hit back it takes you all the way back to the beginning of the list instead of the album or playlist you selected - very annoying, please gix. Thanks.
When scrolling through albums or playlists, if you select an album to play a track, when you hit back it takes you all the way back to the beginning of the list instead of the album or playlist...
356 Views
0 replies
0 likes
Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I manually switched back to my playlist, it lasted for...
Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I m...
Composer
778 Views
4 replies
0 likes
I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify premium, wich I have (well I have family) but it u...
I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify...
Casual Listener
2289 Views
2 replies
0 likes
This is the worst app I have on my tabletglitchy playback, controls in stupid places, confusing interface, queued tracks not working properly and now Spotify connect not workingThe app is unreliable and buggy and has been for agesI can't believe I'm ...
This is the worst app I have on my tablet glitchy playback, controls in stupid places, confusing interface, queued tracks not working properly and now Spotify connect not working The app is un...
Roadie
466 Views
1 replies
1 likes
Hello, as you can see in this print https://imgur.com/a/iwYKOi have premium until 06/03/2018 but since today i am not able to listen music offline.someone can help me pls? Thanks for the attention.
Hello, as you can see in this print https://imgur.com/a/iwYKO i have premium until 06/03/2018 but since today i am not able to listen music offline. someone can help me pls? Thanks fo...
316 Views
0 replies
0 likes
Ahoy Spotifriends! Yesterday, as I opened my app to listen to a playlist, I got a pop-up saying I reached my 3 device download limit, and subsequently had all of my downloads removed from my phone! It's not a huge deal, because I spend most of the da...
Ahoy Spotifriends! Yesterday, as I opened my app to listen to a playlist, I got a pop-up saying I reached my 3 device download limit, and subsequently had all of my downloads removed from my phone! I...
Community Legend
771 Views
1 replies
0 likes
Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsung galaxy 7 with android 7.0. Thanks!
Help! Whether i am listening online or offline my songs keep pausing and its driving me nuts! I don't have power saving on and the app is not optimized in the battery settings. I'm using Samsun...
Newbie
554 Views
3 replies
0 likes
I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed) From time to time, every two or three songs, a song plays only 2 seconds and get stuc...
I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed) From time to time, every ...
Composer
1386 Views
3 replies
0 likes
I have avaible 17GB of free space and It shows error, no more space... I have latest version of app. Xiaomi Redmi Note 4 Qualcomm
I have avaible 17GB of free space and It shows error, no more space... I have latest version of app. Xiaomi Redmi Note 4 Qualcomm
Composer
521 Views
1 replies
0 likes
Hi crew! I was thinking that this was evident, but today, everyone I see that uses spotify, their quality is set to automatic. Even though we change it to high or extreme or normal, in about 15 minutes of playing songs from internet or internal memor...
Hi crew! I was thinking that this was evident, but today, everyone I see that uses spotify, their quality is set to automatic. Even though we change it to high or extreme or normal, in about 15 minut...
Newbie
666 Views
1 replies
1 likes
Hello, I use Spotify (premium) on my Android phone to stream music in my car, using bluetooth.What happens is when I turn the car off, usually Spotify goes to pause, but now it resumes the music on my cell phones speakers instead. Also when I get a c...
Hello, I use Spotify (premium) on my Android phone to stream music in my car, using bluetooth. What happens is when I turn the car off, usually Spotify goes to pause, but now it resum...
Newbie
2149 Views
1 replies
11 likes
So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.
So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.
Community Legend
922 Views
1 replies
0 likes
Hi, I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't know what to call the page I'm referring to, but right after y...
Hi, I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't kn...
364 Views
0 replies
0 likes
Why is "Mundo" by IV OF SPADES not available on my spotify?
Why is "Mundo" by IV OF SPADES not available on my spotify?
381 Views
0 replies
0 likes
