Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70490 Views
  • 69 replies
  • 26 likes
  • 70490 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29428 Views
  • 5 replies
  • 0 likes
  • 29428 Views
  • 5 replies
  • 0 likes

Downloaded songs keeps on being deleted

Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal storage?

  • Newbie
  • Spotify is moved to SD Card where I've downloaded songs I wanted to listen offline. When i logged in again, none of the songs were saved. How to resolve this? Should i transfer spotify to internal st...
  • user-removed
  • Not applicable
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Playlist Shuffle not playing next on Shuffle song

I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random from somewhere I don't know. I can't listen to the ...

  • Music Fan
  • I'm playing the song playlist for Sabrina Carpenter, on Shuffle as I don't have a premium account. It shows next song on Shuffle is a song by Sabrina Carpenter but actually it plays something random ...
  • rohanpal
  • Music Fan
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Skipping songs

Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear white? Well they appear a dark gray. Why is this???

  • Visitor
  • Everytime i shuffle the playlist it goes to play a song. When a song from :the life and times of scrooge MCduck by toumas holopainen' comes on it skips? Also, you know how the song titles appear whit...
  • phan_times
  • Community Legend
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

If i save a song the album and artist are not being savdd

I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums

  • Casual Listener
  • I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums 
  • phan_times
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Atividades no facebook

Como faco para mostraraos meus amigos do Facebooko que eu estou escutandono momento?

  • Casual Listener
  • Como faco para mostrar aos meus amigos do Facebook o que eu estou escutando no momento?
  • Bittencourt
  • Spotify Star
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Solved!! Ford Sync3 isn´t working any more

Hi,since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more!The Spotify app doesn´t appear any more, in my Ford Focus 2017.A friend of mine also has this problem with his Ford Foruc...

  • Newbie
  • Hi, since the last update to version 8.4.38.62 armV7 on my Galaxy S7 with Android 7, the App-Link function isn´t working any more! The Spotify app doesn´t appear any more, in my Ford Focus 2017. A...
  • voorti
  • Newbie
  • 2618 Views
  • 2 replies
  • 0 likes
  • 2618 Views
  • 2 replies
  • 0 likes

Downloaded songs won't play

Some of my downloaded songs will not play in offline mode and I do not have unlimited data.I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they are downloaded. Most of the songs play fine in offlin...

  • Casual Listener
  • Some of my downloaded songs will not play in offline mode and I do not have unlimited data. I have downloaded around 1500 songs, they are all saved and have the green tick next to them to show they ...
  • bperrins
  • Casual Listener
  • 19840 Views
  • 3 replies
  • 0 likes
  • 19840 Views
  • 3 replies
  • 0 likes

i cant log in with my android phone

when i want to login to my account spotify send me to the login page again and again.

  • Casual Listener
  • when i want to login to my account spotify send me to the login page again and again.
  • Joe
  • Community Legend
  • 558 Views
  • 4 replies
  • 0 likes
  • 558 Views
  • 4 replies
  • 0 likes

Download Page

I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded songs in an orginized librery (orginized like the one we have n...

  • Newbie
  • I've moved to Spotify from Apple Music and one of the only thinks missing in my opinion are a page to view the songs you're downloading at the moment and a page to view you're downloaded so...
  • phan_times
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • downloads
  • 471 Views
  • 1 replies
  • 0 likes

Spotify on Android

I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialpop? I don't have anything in these categories in my...

  • Casual Listener
  • I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialp...
  • phan_times
  • Community Legend
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Chromecast stuck connecting

Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase.Sometimes it will play music but still says it is connecting, other times it won't connect and does not play music.Every time this happens I am...

  • Regular
  • Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase. Sometimes it will play music but still says it is connecting, other times it won't conne...
  • PTRFRLL
  • Casual Listener
  • 25479 Views
  • 30 replies
  • 20 likes
  • 25479 Views
  • 30 replies
  • 20 likes

long audio books

long Audio books can't be listened beyond about track 180. The Spotify App will Start again with track 1. Although the tracks can be played manualy. The following track of any track beyond about 180 will always be track 1.

  • Newbie
  • long Audio books can't be listened beyond about track 180. The Spotify App will Start again with track 1. Although the tracks can be played manualy. The following track of any track beyond about 180 ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

help! someone else's device are connected to my spotify.

hi, when I'm logged on my spotify the music stops all the time. down in the right corner there is green speaker that shows up. when I press it it shows that my account are connected to another device, a iphone... and I can't turn it off. its like my ...

  • Casual Listener
  • hi, when I'm logged on my spotify the music stops all the time. down in the right corner there is green speaker that shows up. when I press it it shows that my account are connected to another device...
  • sleepines
  • Casual Listener
  • 108903 Views
  • 30 replies
  • 14 likes
  • 108903 Views
  • 30 replies
  • 14 likes

Other devices stop playback

I have a family account. We access Spotify through my wife's phone (Android), my phone (Android), my tablet (Android), my desktop (Windows 10) and Google Home.If my wife or I cast a playlist to the Google Home speaker from one of the phones or the ta...

  • Casual Listener
  • I have a family account.  We access Spotify through my wife's phone (Android), my phone (Android), my tablet (Android), my desktop (Windows 10) and Google Home. If my wife or I cast a playlist ...
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Como recuperar conta perdida! [Account Lost]

Boa noite pessoal, peço uma força de vocês para me ajudarem a recuperar minha conta no Spotify, parece que hackearam minha conta e mudaram todos os meus métodos de recuperação, não consigo recuperar minha conta pelo e-mail que uso, pois, o link de co...

  • Casual Listener
  • Boa noite pessoal, peço uma força de vocês para me ajudarem a recuperar minha conta no Spotify, parece que hackearam minha conta e mudaram todos os meus métodos de recuperação, não consigo recup...
  • Bittencourt
  • Spotify Star
  • 33761 Views
  • 5 replies
  • 1 likes
  • 33761 Views
  • 5 replies
  • 1 likes

Unable to access local files on Android

I have a few MP3s on my android that I tried to port to the Spotify app, but even after saying all my tracks were added none of them show up in my library. Do I need a desktop to do this or am I doing it wrong?

  • Casual Listener
  • I have a few MP3s on my android that I tried to port to the Spotify app, but even after saying all my tracks were added none of them show up in my library. Do I need a desktop to do this or am I doin...
  • jimaii
  • Casual Listener
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Chromecast audio Spotify problem

When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help!

  • Casual Listener
  • When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help! 
  • user-removed
  • Not applicable
  • 843 Views
  • 1 replies
  • 2 likes
  • 843 Views
  • 1 replies
  • 2 likes

Spotify app changes storage.

Hello! My problem is that my app changes everytime(everyday) the storage place.I want to put it in my sd card but everytime it changes to intern storage memory phone ans then I must to download again the playlists

  • Newbie
  • Hello! My problem is that my app changes everytime(everyday) the storage place. I want to put it in my sd card but everytime it changes to intern storage memory phone ans then I must to download aga...
  • songassistant
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Unplayable songs

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just keep disappearing, they disappearing even from the pla...

  • Regular
  • I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just kee...
  • songassistant
  • Composer
  • 993 Views
  • 8 replies
  • 0 likes
  • 993 Views
  • 8 replies
  • 0 likes

S8+ Keeps opening and playing music in pocket

My Spotify keeps opening and resuming playing automatically, even in my hand. I close the app, it re opens and starts playing. I push pause from the lock screen and it automatically pushes play and keeps playing without me touching anything. I push p...

  • Newbie
  • My Spotify keeps opening and resuming playing automatically, even in my hand. I close the app, it re opens and starts playing. I push pause from the lock screen and it automatically pushes play and k...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes