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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857433 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857433 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21578 Views
  • 3 replies
  • 0 likes
  • 21578 Views
  • 3 replies
  • 0 likes

Solved!! I cannot play the song I select

Hi, this may sound like a very simple thing. I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am interested in.Next I selected the song and added to a new...

  • Newbie
  • Hi, this may sound like a very simple thing.  I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! EQ turns off randomly

EDIT: I have changed device since andno problems on S6, also seems one of the updates back in the day fixed it for me Hi There I've been having problems with Spotify on my Galaxy S4, EQ randomly turns off and quality goes really bad as i always tweak...

  • Regular
  • EDIT: I have changed device since andno problems on S6, also seems one of the updates back in the day fixed it for me   Hi There   I've been having problems with Spotify on my Galaxy S4...
  • jhulz07
  • Casual Listener
  • 29706 Views
  • 67 replies
  • 3 likes
  • 29706 Views
  • 67 replies
  • 3 likes

Spotify jumps to playlists I didn't select

I've had some problems with Spotify lately...When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list which is not even in my favourites. I have reinstall...

  • Newbie
  • I've had some problems with Spotify lately... When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list...
  • 4749
  • Newbie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Why did my Spotify download a playlist without permission? What does this mean for my 3,333 limit?

I charged my Note 8 and went back to it to answer a text and saw that my entire playlist was downloaded onto my phone without my permission. I checked everywhere to see how it happened, but it all says that I must have swiped the download button. Thi...

  • Newbie
  • I charged my Note 8 and went back to it to answer a text and saw that my entire playlist was downloaded onto my phone without my permission. I checked everywhere to see how it happened, but it all sa...
  • 716 Views
  • 0 replies
  • 0 likes
  • downloaded without permission
    how many do I have left to download
    random download of playlist
  • 716 Views
  • 0 replies
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Ayuda con el volumen!

Cada que se reproduce una canción, a los dos segundos se baja el volumen. Tengo spotify premium, por que pasa esto?

  • Newbie
  • Cada que se reproduce una canción, a los dos segundos se baja el volumen. Tengo spotify premium, por que pasa esto?
  • juan84
  • Newbie
  • 10265 Views
  • 7 replies
  • 2 likes
  • 10265 Views
  • 7 replies
  • 2 likes

Harder to find songs on premium

I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they started in the middle, and the screen for adding songs to...

  • Newbie
  • I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they starte...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Playing music over bluetooth won't work...

That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that they work in offline mode? That's what i'm guessing a...

  • Regular
  • That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that th...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Consumed way too much data

Hi,I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it did not happen the previos month with the same setting...

  • Newbie
  • Hi, I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it...
  • Pepito_Pinon
  • Newbie
  • 362 Views
  • 2 replies
  • 2 likes
  • 362 Views
  • 2 replies
  • 2 likes

Album Artwork issues

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

Screenshot_20171215-162124.png
  • Casual Listener
  • On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
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Wifi enabled automatically

Hi! Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background. Any fix to solve this?

  • Newbie
  • Hi!   Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background.   Any fix to...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Album Artwork Not Fully Showing

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the image off for some reason.

Screenshot_20171215-162124.png
  • Casual Listener
  • On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Problems logging in to my account

Hi there,I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and password, it says "You are offline" even though I am connected...

  • Casual Listener
  • Hi there, I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and passwor...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
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Spotify Continuously Removes Offline Playlists

This has been happening for the last 3 or 4 months (after years of Premium with no issues). Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and reinstalling, removing approved offline devices, re-seating...

  • Newbie
  • This has been happening for the last 3 or 4 months (after years of Premium with no issues).  Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and re...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

I can't listen some songs

Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why??Help me

  • Newbie
  • Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why?...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Shuffles songs in album despite premium

Hi, my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do? ThanksMike

  • Newbie
  • Hi,   my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do?    Thanks Mike
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
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Ads Play and Stop but Doesn't Play Another Song

Whenever I shuffle play an album or anything it just plays an ad so I can get 30 minutes of ad free music but when it says thanks for watch it stops at the end and either closes the album and when I go to shuffle something else or the same this it sa...

  • Casual Listener
  • Whenever I shuffle play an album or anything it just plays an ad so I can get 30 minutes of ad free music but when it says thanks for watch it stops at the end and either closes the album and when I ...
  • 20sushislater
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

my playlist won't play

i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my musics !!

  • Newbie
  • i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my m...
  • Joe
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

AutoPlay not working after Discover Weekly finishes

Hi! I am online & let my Discover Weekly play with no shuffle or repeat. I double checked my Settings and Autoplay is on. yet when I reach the end of my Discover Weekly, it stops. why is this? how can i get it to Autoplay based off the playlist & kee...

  • Music Fan
  • Hi!  I am online & let my Discover Weekly play with no shuffle or repeat.   I double checked my Settings and Autoplay is on.   yet when I reach the end of my Discover Weekly, i...
  • 225 Views
  • 0 replies
  • 5 likes
  • 225 Views
  • 0 replies
  • 5 likes

Alpine Connect App and Spotify

Hi all, I recently bought an Alpine headunit for my car. The headunit was advertised with Spotify-Support via Android Auto and Apple Car Play. With Android Auto Spotify works well. Same with streaming over bluetooh. But it was as well advertised that...

  • Newbie
  • Hi all,   I recently bought an Alpine headunit for my car. The headunit was advertised with Spotify-Support via Android Auto and Apple Car Play. With Android Auto Spotify works well. Same with...
  • 3244 Views
  • 0 replies
  • 3 likes
  • 3244 Views
  • 0 replies
  • 3 likes

Blueooth audio heavily stuttering during playback

When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am using the mobile network with good signal, wifi with good signal, an...

  • Casual Listener
  • When listening to spotify through bluetooth in my car the audio stutters heavily.  Sometimes the the song name/artist will also flash on the screen.  The stuttering occurs when I am...
  • jgkolt
  • Casual Listener
  • 7585 Views
  • 8 replies
  • 2 likes
  • Android
    bluetooth
    Chevy Volt
    google
    Nexus 6p
    pixel
    skipping
    stuttering
  • 7585 Views
  • 8 replies
  • 2 likes