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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
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Storage Offline Music

Spoiler (Highlight to read) I Go To Settings on my Spotify on Android phone But Cannot Find "Storage" to Save offline tunes to SD Card... What Do I Doo??

  • Newbie
  •   I Go To Settings on my Spotify on Android phone But Cannot Find "Storage" to Save offline tunes to SD Card... What Do I Doo??  
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Running Offline

Hi, I can't put playlists running in offline mode.Can you tell me why? If I only can use this feature in online mode, is useless for me. Best regards

  • Casual Listener
  • Hi, I can't put playlists running in offline mode. Can you tell me why?   If I only can use this feature in online mode, is useless for me.     Best regards
  • P186949
  • Newbie
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Spotify Crash on android

Directly after I try to launch spotify the app goes to a black screen like it's loading but shortly after it sends me a crash report .

  • Newbie
  • Directly after I try to launch spotify the app goes to a black screen like it's loading but shortly after it sends me a crash report . 
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Two albums greyed out but working for my friend

Its "jung, brutal gutaussehend 3" and "imperator" by kollegah, i can stream/download anything else just fine but those two arent working for me.And the weird thing is they are working just fine for my friend.Any ideas?

  • Newbie
  • Its "jung, brutal gutaussehend 3" and "imperator" by kollegah, i can stream/download anything else just fine but those two arent working for me. And the weird thing is they are working just fine for...
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Playing interruption

Is it normal that Spotify stops playing sometimes, in the middle of a song, as if I had pressed stop.

  • Casual Listener
  • Is it normal that Spotify stops playing sometimes, in the middle of a song, as if I had pressed stop.
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Singles wont show on artists profiles

I recently got a tablet so i download spotify on it. For some reason i cant get the singles to show on artists profiles but i saved them and it shows in saved music. This is happening for all artists i looked up.

  • Newbie
  • I recently got a tablet so i download spotify on it. For some reason i cant get the singles to show on artists profiles but i saved them and it shows in saved music. This is happening for all artists...
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ugh

anyone else having problems with spotify payments... payment page wont load. i tried uninstalling & re-installing

  • Newbie
  • anyone else having problems with spotify payments... payment page wont load. i tried uninstalling & re-installing
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Solved!! Behind the lyrics not working?

I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings but it still does not show up even if I am listening ...

  • Regular
  • I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings bu...
  • Andeyj1
  • Newbie
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Why is this song unavailable?

I want to listen to atom bomb baby by the five stars but it's grayed out and this song came out in 1957 so I'm fairly certain they are all dead or too old to remember much of anything so why is this song unavailable? It couldn't possibly be because t...

  • Newbie
  • I want to listen to atom bomb baby by the five stars but it's grayed out and this song came out in 1957 so I'm fairly certain they are all dead or too old to remember much of anything so why is this ...
  • Bittencourt
  • Spotify Star
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Stopped working on Kindle Fire

Last night for some reason, spotify stopped working on my kindle. it opens but EVERYTHING is blank, I can't search, I can't look up playlists NOTHING! I have uninstalled and re-installed 3x and nothing, any ideas??

  • Casual Listener
  • Last night for some reason, spotify stopped working on my kindle.  it opens but EVERYTHING is blank, I can't search, I can't look up playlists NOTHING!  I have uninstalled and re-installed ...
  • bubblelord
  • Newbie
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loading Spotify premium on Hidizs AP200

I just got a Hidizs AP200 streaming Android music player. When I go to the Google store to download Spotify (while on the AP200) it brings a list of recognized devices (my current Android phone and previous phones) but does not show the AP200 . So--I...

  • Newbie
  • I just got a Hidizs AP200 streaming Android music player. When I go to the Google store to download Spotify (while on the AP200) it brings a list of recognized devices (my current Android phone and p...
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Extreme data usage

My Spotify app used about 15 gb of data yesterday (all I had I left this month). I did not stream music nor had I the download om mobile network option turned on. I admit I have not read all the terms of agreement, but is this something Spotify are a...

  • Newbie
  • My Spotify app used about 15 gb of data yesterday (all I had I left this month). I did not stream music nor had I the download om mobile network option turned on. I admit I have not read all the term...
  • TAЯAS
  • Casual Listener
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[Android] Cannot Delete Greyed Out Songs

I have some songs on my playlist that are greyed out/unplayable that I cannot delete.When I go to the desktop app the songs are not in that playlist. How the "eff" do I get rid of them?#frustratedwithspotify

  • Regular
  • I have some songs on my playlist that are greyed out/unplayable that I cannot delete. When I go to the desktop app the songs are not in that playlist.  How the "eff" do I get rid of them? #fru...
  • TAЯAS
  • Casual Listener
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Ad freezes/crashes app

Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app.I uninstalled, cleared app data, reinstalled with no change in results. (i might try a different station...

  • Newbie
  • Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app. I uninstalled, cleared app data, reinstalled with n...
  • Chiruken
  • Casual Listener
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Songs Don't Update In Samsung S8 Always On Display

When using Spotify on my Galaxy S8+, the currently playing track is shown in the always on display. When using Spotify on my PC, my Galaxy S8+ will show the currently playing track on the always on display, but it won't update unless I wake up the ph...

  • Regular
  • When using Spotify on my Galaxy S8+, the currently playing track is shown in the always on display.   When using Spotify on my PC, my Galaxy S8+ will show the currently playing track on t...
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Solved!! available devices i can connect to.

im subscribed to premium and previously i was able to connect to my av reciever i had been listening to music (on my andriod) then i logged in my other phone (andriod too) and connected with that one now i cant see it on my main phone at all anymore....

  • Casual Listener
  • im subscribed to premium and previously i was able to connect to my av reciever i had been listening to music (on my andriod) then i logged in my other phone (andriod too) and connected with that one...
  • Joe
  • Community Legend
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Duplicate Scrobble through Connect when controlling Desktop app through Android app

Steps to reproduce. 1. Log into Spotify on a desktop.2. Ensure your settings are set up to scrobble to last.fm3. Play a track.4. With the same Spotify account, connect to the android app on a separate device.5. Ensure that the android settings are se...

  • Regular
  • Steps to reproduce.   1. Log into Spotify on a desktop. 2. Ensure your settings are set up to scrobble to last.fm 3. Play a track. 4. With the same Spotify account, connect to the android a...
  • haelio
  • Casual Listener
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  • Connect
    double
    duplicate
    last.fm
    remote
    repeat
    scrobbles
    scrobbling
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Why is this happening?

This has been happening for a while with the absent pictures but I just now realized I should ask for some advice.

  • Newbie
  • This has been happening for a while with the absent pictures but I just now realized I should ask for some advice. 
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[Android] GUI-Bug when adding a podcast to mixtape playlist

When you add a podcast to the planlose while a mixtape radio is playing, it is possible to push the button to show the next oncoming songs. However the tracks/podcasts are not displayed. Instead, the list is faded in and faded out instantaneously. Af...

  • Newbie
  • When you add a podcast to the planlose while a mixtape radio is playing, it is possible to push the button to show the next oncoming songs. However the tracks/podcasts are not displayed. Instead, the...
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