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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Sperrbildschirm hintergrund

Guten Tag, ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm waehrend der wiedergabe angezeigt werden soll, aber stattdes...

  • Newbie
  • Guten Tag,   ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm ...
  • 5024 Views
  • 0 replies
  • 3 likes
  • 5024 Views
  • 0 replies
  • 3 likes

Solved!! Will clearing the app data clear my playlists in spotify?

Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my playlists also. Is there any chances for this to happen...

  • Newbie
  • Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my play...
  • madsdh
  • Casual Listener
  • 72554 Views
  • 3 replies
  • 0 likes
  • 72554 Views
  • 3 replies
  • 0 likes

Musicas locais que estao no PC nao toca no celular

Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, so fica indisponivel.

  • Newbie
  • Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, s...
  • luisao2321
  • Newbie
  • 770 Views
  • 1 replies
  • 1 likes
  • 770 Views
  • 1 replies
  • 1 likes

My locals file

Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh

  • Newbie
  • Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Cant download locan files to my phone anymore

As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and unable to play, can someone please help me.

  • Casual Listener
  • As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and una...
  • slimjimdemello
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Offline mode / update ? / can't login now

So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offlinePlease go online to connect to spotifyCancel | connect Connect does nothing. So I'm locked out of spotify and what do I have to...

  • Regular
  • So probably because of an update I'm logged out. Because I'm in offline mode the app says:   You are currently set to offline Please go online to connect to spotify Cancel | connect   ...
  • Vanterax
  • Roadie
  • 1878 Views
  • 11 replies
  • 0 likes
  • 1878 Views
  • 11 replies
  • 0 likes

Samsung s7 edge just randomly restarting while listening to spotify.

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results really upsetting as i use spotify at least 5hrs a day.

  • Newbie
  • so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results 😕 re...
  • DavidFoo91
  • Newbie
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Android app starts automatically

With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly when unlocking the phone, but also while I'm using ot...

  • Casual Listener
  • With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly wh...
  • galoz
  • Newbie
  • 10689 Views
  • 5 replies
  • 4 likes
  • 10689 Views
  • 5 replies
  • 4 likes

Spotify Playlists not shuffling

I have Spotify basic (not premium). None of my playlists are shuffling. The song list is the exact same everytime. One of my major playlists has over 2,000 songs. The others have probably under 50.

  • Casual Listener
  • I have Spotify basic (not premium).  None of my playlists are shuffling.  The song list is the exact same everytime.  One of my major playlists has over 2,000 songs.  The others h...
  • reim0027
  • Casual Listener
  • 1102 Views
  • 3 replies
  • 3 likes
  • 1102 Views
  • 3 replies
  • 3 likes

Odd disconnections from Android app with chromecast

Since a few weeks ago I have seen a lot of issues with my Spotify streaming to devices, I have my home PC, my android APP and before I could stream to my chromecast on my TV and control it on my PC, lower/raise volume, change tracks.. Now everything ...

  • Music Fan
  • Since a few weeks ago I have seen a lot of issues with my Spotify streaming to devices, I have my home PC, my android APP and before I could stream to my chromecast on my TV and control it on my PC, ...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

How to remove all titles from queue?

On Android... How can I remove all titles from the current play queue? And: How can I simply play a complete album? Even if I create a playlist from an album and start with the first title, the next title again is the next title from the queue. This ...

  • Casual Listener
  • On Android...   How can I remove all titles from the current play queue?   And: How can I simply play a complete album? Even if I create a playlist from an album and start with the firs...
  • 4thfloorstudios
  • Casual Listener
  • 3731 Views
  • 4 replies
  • 4 likes
  • 3731 Views
  • 4 replies
  • 4 likes

Constantly Having To Reinstall Spotify on Kindle Fire

Hi Folks - hope someone can help.Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again. Now - it doesn't take long but it's really annoying. This issue has only just started (past two-three weeks)....

  • Casual Listener
  • Hi Folks - hope someone can help. Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again.  Now - it doesn't take long but it's really annoyin...
  • user-removed
  • Not applicable
  • 595 Views
  • 3 replies
  • 0 likes
  • Android
  • 595 Views
  • 3 replies
  • 0 likes

Android Media Notifications not being sent

I have an app that's trying to listen for the media notifications broadcasted by my Spotify app (playback change, metadata change), but it doesn't seem to be working. I've been debugging and it doesn't even go inside my BroadcastReceiver. I just foll...

  • Newbie
  • I have an app that's trying to listen for the media notifications broadcasted by my Spotify app (playback change, metadata change), but it doesn't seem to be working. I've been debugging and it doesn...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Spotify shows on lock screen, even when it's not playing.

I have the Galaxy S8+I have turned spotify off, it's not even on as a background app. Yet it still shows on my lock screen. It is the last song that played. I don't want it on my lock screen when it's not on. Any ideas on how to keep it off the lock ...

  • Regular
  • I have the Galaxy S8+I have turned spotify off, it's not even on as a background app.  Yet it still shows on my lock screen.  It is the last song that played.  I don't want it on my lo...
  • eilishwall22
  • Newbie
  • 16712 Views
  • 20 replies
  • 1 likes
  • 16712 Views
  • 20 replies
  • 1 likes

Clean versions

I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some songs but I'd much rather listen to the clean vers...

  • Newbie
  • I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some...
  • phan_times
  • Community Legend
  • 6433 Views
  • 1 replies
  • 3 likes
  • 6433 Views
  • 1 replies
  • 3 likes

Shuffle button doesn't work properly

I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected saved songs, the ones that start with A, B and C. It t...

  • Newbie
  • I'm used to saving the songs I like and then going on "my songs" and playing them all on shuffle. However, in the last few days, whenever I press the "shuffle" button, it only plays some selected sav...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Spotify randomly pausing while I'm drumming to a song

Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've removed any battery optimizations on my device toward ...

  • Newbie
  • Spotify will pause every 30 seconds or so while I'm playing my drums to a song that I'm playing through my headphones. I will start the song back up again and it will just do the same thing. I've rem...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Android other is using account

Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?

  • Newbie
  • Someone else is suddenly listening on my account, and my playlists are gone. Just foreign music appears. What do i do?
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Android Auto Will Not Load Properly.

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading.The only way I can get it to work is if I delete my cache/sa...

  • Newbie
  • Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading. The o...
  • Poo4u
  • Casual Listener
  • 197153 Views
  • 98 replies
  • 27 likes
  • 197153 Views
  • 98 replies
  • 27 likes

Android TV app poor sound quality

Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could you please help?

  • Newbie
  • Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could y...
  • tiffany98101
  • Newbie
  • 3104 Views
  • 2 replies
  • 1 likes
  • Android TV
    Nvidia shield
  • 3104 Views
  • 2 replies
  • 1 likes