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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5268 Views

0 replies

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[WP7] Filtering music on playlist

While filtering songs on a playlist, the app doesn't play any of the filtered songs, but instead it plays the song from the beginning of the playlist. If I choose the first one from the filtered songs, it plays the first from the playlist, if I choos...

Newbie

While filtering songs on a playlist, the app doesn't play any of the filtered songs, but instead it plays the song from the beginning of the playlist. If I choose the first one from the filtered song...

dustinbrueckner

Newbie

1170 Views

1 replies

1 likes

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Layout different for different accounts?

Okay, so I made a new Spotify account the other day (through the app) because my old username was kind of embarrassing, but that's not really important to the topic here. Anyway, when I stopped listening to music I closed the app. But when I opened i...

Newbie

Okay, so I made a new Spotify account the other day (through the app) because my old username was kind of embarrassing, but that's not really important to the topic here. Anyway, when I stopped liste...

1486 Views

0 replies

5 likes

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Android Auto Bugs with Spotify

I've tried this on four seperate phones, using three versions of Android, and it happens on all of them, so it's 100% a Spotify issue. When using Spotify on Android Auto, occasionally (around 20% of the time) when you plug your phone into the Android...

Visitor

I've tried this on four seperate phones, using three versions of Android, and it happens on all of them, so it's 100% a Spotify issue.   When using Spotify on Android Auto, occasionally (aroun...

975 Views

0 replies

3 likes

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Superuser Contribution local files not being downloaded to my phone

i put a list of local files together that i normally listen to in other playlists but those aren't offline lists but i want to listen to those songs while i'm out too but when i purged my spotify data on my phone too clear some space i wasn't able to...

Casual Listener

i put a list of local files together that i normally listen to in other playlists but those aren't offline lists but i want to listen to those songs while i'm out too but when i purged my spotify dat...

Alfredo

Roadie

1116 Views

3 replies

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Reached maximum number of downloads at 736 songs?

I only have 736 songs (and do have plenty of space on my phone), and yet I'm seeing this error: Why am I being capped at so few songs?

Newbie

I only have 736 songs (and do have plenty of space on my phone), and yet I'm seeing this error:   Why am I being capped at so few songs?

584 Views

0 replies

2 likes

downloads
maximum
maximum downloads
more
reached
remove
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Keeps going into 'pause'.

When using my Samsung phone, it keeps going into pause mode. It was working fine for ages, but not now. Should I re-install it?Cheers,Dave.

Newbie

When using my Samsung phone, it keeps going into pause mode. It was working fine for ages, but not now. Should I re-install it? Cheers, Dave.

355 Views

0 replies

0 likes

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Skip songs with three buttons headphones and a USB adapter

Hello I'm using a HTC U11 together with the included adapter..In other applications, for example YouTube or Poweramp, I can use the play/pause button to skip titles too (double tap).Only in Spotify it is not possible to skip titles with a double tap ...

Casual Listener

Hello   I'm using a HTC U11 together with the included adapter.. In other applications, for example YouTube or Poweramp, I can use the play/pause button to skip titles too (doub...

Steven123456

Casual Listener

732 Views

1 replies

0 likes

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Reduce spotify volume

Hey, I'm trying to multi-task with my mobile, using Spotify in the background with ambient sounds and other apps in the foreground making other sounds. But I can't lower the volume of Spotify separately, and that makes me a little bit sad. Please add...

Casual Listener

Hey, I'm trying to multi-task with my mobile, using Spotify in the background with ambient sounds and other apps in the foreground making other sounds. But I can't lower the volume of Spotify separat...

426 Views

0 replies

0 likes

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Solved!! Account hacked

I think my account got hacked, I would be listening to music and randomly my music will switch to some talentless fool by the name of saucy beats, I've never listened to this artist and never will but my account keeps switching to his garbage. What i...

Newbie

I think my account got hacked, I would be listening to music and randomly my music will switch to some talentless fool by the name of saucy beats, I've never listened to this artist and never will bu...

jenchen56

Newbie

1437 Views

2 replies

0 likes

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Solved!! How to see the queue?

How do I see the queue in the android app? I can add songs to the queue but can't find them afterwards if I want to delete them from the queue and that annoys me as hell. I looked at the forum but didn't see any threads talking about this.

Regular

How do I see the queue in the android app?   I can add songs to the queue but can't find them afterwards if I want to delete them from the queue and that annoys me as hell.   I looked a...

annoyedwthis

Newbie

212927 Views

15 replies

0 likes

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Opening web player causes Android app to start playing

Earlier today I was listening to Spotify on my Android, and I left the app open when I was done. Then, several hours later I logged into Spotify web player on my laptop (with headphones, because I was in a public place), and my *phone* spontaneously ...

Casual Listener

Earlier today I was listening to Spotify on my Android, and I left the app open when I was done. Then, several hours later I logged into Spotify web player on my laptop (with headphones, because I wa...

599 Views

0 replies

0 likes

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Removing offline music doesn't clear space

I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline. Although the music was no longer available to me offline, it didn't free up any space on my phone. I...

Music Fan

I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline.  Although the music was no longer available ...

Crewmember

Casual Listener

50769 Views

89 replies

31 likes

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Can't Login In To My Account In Spotify

If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out.

Newbie

If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out. 

434 Views

0 replies

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Solved!! Unable to remove song from playlist due to song copyright issue

Hi, I'm using Spotify on my Samsung S8.I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright.Usually if the song was legit and became down/greyed out you might still be able to remove it...

Visitor

Hi,   I'm using Spotify on my Samsung S8. I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright. Usually if the song was legit...

user-removed

Not applicable

1752 Views

1 replies

0 likes

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Quality changes during downloads

So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality before, but right now while it's in the process of do...

Newbie

So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality be...

atbme

Casual Listener

559 Views

1 replies

2 likes

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Chromecast browser

A lot of people have reported this issue ... they can't find their chromecast devices. This has been a problem for a couple of years. The only solution is to kill the Spotify app in Android and then restart it. It wil then usually find the chromecast...

Newbie

A lot of people have reported this issue ... they can't find their chromecast devices. This has  been a problem for a couple of years. The only solution is to kill the Spotify app in Android and...

393 Views

0 replies

1 likes

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Start and Radio not avaible

Hi there,I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears:"Sorry, something has not gone as it should, that has not worked, please try again."And in ...

Casual Listener

Hi there, I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears: "Sorry, something has not gone as it...

Sgbmad

Casual Listener

382 Views

1 replies

0 likes

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No filter or sort bar is shown under my playlist?

UPDATED) I tried uninstalling the application, and it's now shown without any problems!! It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. I've tried deleting data and cache from mobile itself and throug...

Casual Listener

UPDATED) I tried uninstalling the application, and it's now shown without any problems!!   It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. &nb...

556 Views

0 replies

1 likes

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not all playlist songs available?

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.

Visitor

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.  

448 Views

0 replies

1 likes

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