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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Get Alexa to play only from my library.

Hello! Does anyone know what command I need to use to get Alexa to play songs only from my Spotify library or from my songs? I’m not talking about playlists, I mean that if I want to listen to someone with a large back catalogue (like the Beatles, fo...

  • Visitor
  • Hello! Does anyone know what command I need to use to get Alexa to play songs only from my Spotify library or from my songs? I’m not talking about playlists, I mean that if I want to listen to someon...
  • user-removed
  • Not applicable
  • 758 Views
  • 1 replies
  • 2 likes
  • 758 Views
  • 1 replies
  • 2 likes

Superuser Contribution When I'm in a other app spotify crashes

When I'm listening to spotify and I'm in a other app spotify crashes and does'n work , I'm a premium user for this

  • Newbie
  • When I'm listening to spotify and I'm in a other app spotify crashes and does'n work , I'm a premium user for this
  • Melody
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Playlists do not actually get deleted

Even if you delete a playlist, it is still accessible if you keep the share link to it.This is extremely frustrating and is across all platforms (Web, Android, PC/Mac)If I delete something the expectation is that it is no longer accessible by anyone.

  • Regular
  • Even if you delete a playlist, it is still accessible if you keep the share link to it. This is extremely frustrating and is across all platforms (Web, Android, PC/Mac) If I delete something th...
  • user-removed
  • Not applicable
  • 1566 Views
  • 4 replies
  • 0 likes
  • 1566 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify skipping Samsung

My songs in spotify skip like a scratched cd, I've adjusted my unmonitered apps and cleared my cache and the issue persists

  • Newbie
  • My songs in spotify skip like a scratched cd, I've adjusted my unmonitered apps and cleared my cache and the issue persists
  • Melody
  • Spotify
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

App Plays Artists I Didn't Search For

I know that without Premium, the only way to listen on an app is through Shuffle Play. Previously, that just meant I would listen to a particular artist's catalogue in a random order; which is totally fine with me! However. Recently, once I hit the S...

  • Newbie
  • I know that without Premium, the only way to listen on an app is through Shuffle Play. Previously, that just meant I would listen to a particular artist's catalogue in a random order; which is totall...
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Podcasts: Single episodes on mobile device

Hello everyone, maybe i'm just too stupid, but is there a way to listen to single podcast episodes? I deactivated "AutoPlay", but as soon as I start an episode of my favorite podcast, spotify lists up all episodes and won't stop playing.Yes, i could ...

  • Newbie
  • Hello everyone,   maybe i'm just too stupid, but is there a way to listen to single podcast episodes?   I deactivated "AutoPlay", but as soon as I start an episode of my favorite podcas...
  • 556 Views
  • 0 replies
  • 1 likes
  • 556 Views
  • 0 replies
  • 1 likes

Solved!! Premium User forced to shuffle

Hi, I am nearly at my wits end. I am a Premium user and never had any issues until the latest update. I run Spotify on my MacBook Pro, Samung Galaxy Tab 3.0, and Samsung S3 phone. I consider myself tech savvy but for the life of me cannot get rid of ...

  • Casual Listener
  • Hi, I am nearly at my wits end.  I am a Premium user and never had any issues until the latest update.  I run Spotify on my MacBook Pro, Samung Galaxy Tab 3.0, and Samsung S3 phone. &nbsp...
  • Jankers
  • Newbie
  • 61327 Views
  • 37 replies
  • 2 likes
  • Android
    Offline Devices
    Premium
    shuffle
  • 61327 Views
  • 37 replies
  • 2 likes

I will have to change my music listening program if this continues...

so recently i have been experiencing my spotify will pause and play and switch, it literally even turns up my music and my RINGTONE...without me touching my phone. this is bothering me so much. i have read every single forum and they do not answer my...

  • Newbie
  • so recently i have been experiencing my spotify will pause and play and switch, it literally even turns up my music and my RINGTONE...without me touching my phone. this is bothering me so much. i hav...
  • user-removed
  • Not applicable
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Can't login / stuck at login screen

Hi, I can' seem to login, Every time I typed in my username and password or email and password it says logging in then goes back to login screen. I recently moved from Malaysia to australia, could that be the problem ?

  • Newbie
  • Hi, I can' seem to login, Every time I typed in my username and password or email and password it says logging in then goes back to login screen. I recently moved from Malaysia to australia, could th...
  • user-removed
  • Not applicable
  • 1960 Views
  • 1 replies
  • 0 likes
  • 1960 Views
  • 1 replies
  • 0 likes

Spotify Running gone

I can longer find the running feature. I used it 3 days ago and today when I went for a run it was gone. No longer in my history and no longer found through browse. How Do I get it back?

  • Casual Listener
  • I can longer find the running feature. I used it 3 days ago and today when I went for a run it was gone. No longer in my history and no longer found through browse. How Do I get it back?
  • Nikkb
  • Casual Listener
  • 1494 Views
  • 6 replies
  • 6 likes
  • 1494 Views
  • 6 replies
  • 6 likes

Where did my podcasts go with recent update?

Samsung Galaxy S5Android Version 6.0.1Spotify App Version 8.4.42.722 I cannot find my podcast playlist.

  • Regular
  • Samsung Galaxy S5 Android Version 6.0.1 Spotify App Version 8.4.42.722   I cannot find my podcast playlist.
  • jonathan92591
  • Regular
  • 579 Views
  • 2 replies
  • 0 likes
  • Podcasts
  • 579 Views
  • 2 replies
  • 0 likes

Solved!! Backround App

Hi. I m using spotify on my Galaxy A5 2016... When i am clearing backround apps and also clear spotify, it stops playing, how i can prevent this from happening? I want to erase all backround apps except spotify. Thank you in advance.

  • Newbie
  • Hi. I m using spotify on my Galaxy A5 2016... When i am clearing backround apps and also clear spotify, it stops playing, how i can prevent this from happening? I want to erase all backround apps exc...
  • phan_times
  • Community Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Low App volume on Galaxy S8

I've had the S8 for a little over a month, and the volume for the Spotify app on my phone is significantly lower than every other app on my phone. For example, while I'm driving with Waze going, I have Spotify playing music. I have to turn the volume...

  • Casual Listener
  • I've had the S8 for a little over a month, and the volume for the Spotify app on my phone is significantly lower than every other app on my phone. For example, while I'm driving with Waze going, I ha...
  • xmarksthespot00
  • Casual Listener
  • 6631 Views
  • 9 replies
  • 5 likes
  • 6631 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution Spotify playing songs not in my playlist.

I recently reinstalled sotify after getting annoyed and opting to use youtube which is not as good. I don't have premium and don't intend to get it. The problem is I have a playlist with the songs from xxxtentacions new album 17. I try to play this p...

  • Regular
  • I recently reinstalled sotify after getting annoyed and opting to use youtube which is not as good. I don't have premium and don't intend to get it. The problem is I have a playlist with the songs fr...
  • Joe
  • Community Legend
  • 14059 Views
  • 7 replies
  • 0 likes
  • 14059 Views
  • 7 replies
  • 0 likes

can't get notification

my options are right but i cant get notification on my phone. i want to get notification my followed singers' new albums and songs but cant see. what can i do?

  • Newbie
  • my options are right but i cant get notification on my phone. i want to get notification my followed singers' new albums and songs but cant see. what can i do?
  • Joe
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Making Playlist Secret Doesn't Work

Essentially I made a playlist, made it secret on my Android phone. I then checked through the desktop app and it was public! I looked at my profile, etc it was public and my friends could see what I was listening to. I made it secret on desktop and t...

  • Regular
  • Essentially I made a playlist, made it secret on my Android phone.   I then checked through the desktop app and it was public! I looked at my profile, etc it was public and my friends could s...
  • hassansyyid
  • Regular
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Superuser Contribution Equalizer not in settings!

So I got a new phone (LG k20) and downloaded the spotify app. I can't find the equalizer under the settings and its driving me crazy I can't fine tune the music. I had no problem in my previous galaxy s6. Is it somewhere else or is there a bug?

  • Newbie
  • So I got a new phone (LG k20) and downloaded the spotify app. I can't find the equalizer under the settings and its driving me crazy I can't fine tune the music. I had no problem in my previous galax...
  • wlharris1958
  • Regular
  • 1360 Views
  • 4 replies
  • 0 likes
  • 1360 Views
  • 4 replies
  • 0 likes

Cannot download playlists

Model: Google Nexus 6P, stock Android 8.1.0 Version: 8.4.42.722 When I download a playlist, it starts downloading but only the first song. It's then stuck at "Download of " status. It's as if it doesn't trigger that the song finished downloading and...

  • Newbie
  • Model: Google Nexus 6P, stock Android 8.1.0  Version: 8.4.42.722   When I download a playlist, it starts downloading but only the first song. It's then stuck at "Download <x> of &l...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Pixel 2 doesn't find devices.

I've been trying to connect to my Tv through Spotify but for some unknown reason my Android does not show any devices avaliable. My girlfriend has an Iphone and it works just fine.

  • Newbie
  • I've been trying to connect to my Tv through Spotify but for some unknown reason my Android does not show any devices avaliable. My girlfriend has an Iphone and it works just fine.
  • LoganHelps
  • Composer
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Music Pauses Randomly

When I'm playing music, it'll just stop, usually when I get out of the app. It is really annoying, and I have to go back to the app, press play, go back to what I was doing, and then the music stops playing again. I really need help with this, I'd ap...

  • Newbie
  • When I'm playing music, it'll just stop, usually when I get out of the app.  It is really annoying, and I have to go back to the app, press play, go back to what I was doing, and then the music ...
  • Thorplay
  • Music Fan
  • 679 Views
  • 4 replies
  • 0 likes
  • 679 Views
  • 4 replies
  • 0 likes