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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Connecting with Chromecast on Android bug

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months now. Hope you can fix it. Video: https://www.dropbox....

Newbie

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months no...

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Many troubles :)

Hello! Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; 1. I cannot login on my PC, it's like my user just doesn't ex...

Casual Listener

Hello!   Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; ...

Towndusk

Casual Listener

564 Views

2 replies

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Why my playlist changed?

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal way?

Casual Listener

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal wa...

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Superuser Contribution My Spotify account is not connecting to wifi

My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and instead only allows me to play songs that are already d...

Newbie

My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and inst...

Maria_B

Moderator

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Superuser Contribution Pantalla Negra Spotify Android

Hola, uso Spotify en mi celular moto x Styles.Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como si la app la desactive.Desde ya, gracias.

Visitor

Hola, uso Spotify en mi celular moto x Styles. Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como...

Maria_B

Moderator

4810 Views

1 replies

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App opens all the time

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want it to. In fact it is far more annoying than having...

Newbie

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want...

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Can't choose where to save songs

Hey,my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settings menu... What happens?Has this happened to someone ...

Newbie

Hey, my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settin...

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Spotify Bug with Anker SoundCore 2

Hey there ^^ Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following:The play button is not able to start my music. I can skip songs, stop the current song, start the googleassistant – but it won't resume the playback if stop...

Newbie

Hey there ^^   Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following: The play button is not able to start my music.  I can skip songs, stop the curren...

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android remove from this playlist

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium.In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from my playlist that I'm listening to is to scroll through...

Casual Listener

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium. In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from m...

CherScoled

Casual Listener

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shuffle doesn't actually shuffle

i'm on the mobile, version - Android (obviously.) I've created a few playlists and whenever i press "shuffle play" it plays the songs in the exact same order. every single time. I've uninstalled the app, restarted my phone. nothing will work. it's ve...

Casual Listener

i'm on the mobile, version - Android (obviously.) I've created a few playlists and whenever i press "shuffle play" it plays the songs in the exact same order. every single time. I've uninstalled the ...

uhohizzy

Casual Listener

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Solved!! i have a car with android auto but i cannot find spotify. It only has google play music??

I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find spofity. I have pressed on the music button but the...

Regular

I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find ...

H-rogers79

Newbie

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16 replies

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Spotify Google home integration ad whilst running Google Maps.

Hello, I noticed an interesting behaviour which, though not critical, is something that should be addressed: I was driving with google maps running on my Android phone and spotify running in the background. Since I do not have premium, there was an a...

Newbie

Hello,  I noticed an interesting behaviour which, though not critical, is something that should be addressed:   I was driving with google maps running on my Android phone and spotify run...

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Spotify suddenly deleting my offline playlists

Im premium spotify user and I have offline playlists and these playlists contains 1500+ song. I keep these musics because Im using metro in my country. I bought premium for this reason.And with last update I think spotify suddenly deletes my offline ...

Regular

Im premium spotify user and I have offline playlists and these playlists contains 1500+ song. I keep these musics because Im using metro in my country. I bought premium for this reason. And with l...

migueldsf91

Casual Listener

7527 Views

42 replies

23 likes

Android 4.4.4
Deleted downloads
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Playlist Filter playing songs in order of playlist when not filtered

Recently on my Samsung 6, when i go to my playlist that I have been using for a long time now and search on the filter, for example I search Kendrick. All the kendrick songs appear, but when i click on the songs, they will play songs that are in the ...

Newbie

Recently on my Samsung 6, when i go to my playlist that I have been using for a long time now and search on the filter, for example I search Kendrick. All the kendrick songs appear, but when i click ...

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Spotify vehicle controls no longer work

Up until a few days ago when I started my vehicle (Ford Escape '17 / Sync 3) the media controls to skip to the next track, previous track, play & pause no longer control Spotify over bluetooth. If I launch Google Play Music the controls work as expec...

Casual Listener

Up until a few days ago when I started my vehicle (Ford Escape '17 / Sync 3) the media controls to skip to the next track, previous track, play & pause no longer control Spotify over bluetooth. &...

4jornas

Newbie

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where is the "songs" playlist

I am using Spotify free version. On the desktop version, I have a playllist simply called "songs" - if I like a song, I can click the plus sign, it gets saved to the "songs" playlist. This used to be the "starred" playlist that Spotify changes a few ...

Newbie

I am using Spotify free version.   On the desktop version, I have a playllist simply called "songs" - if I like a song, I can click the plus sign, it gets saved to the "songs" playlist. This u...

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Unable to listen local files on android

I added some local files to my playlist on desktop app and then tried to sync on android mobile.The song was playing well on desktop but unable to play on my phone(I can see the song in my playlist but it's grey).I already make sure that they're in s...

Newbie

I added some local files to my playlist on desktop app and then tried to sync on android mobile. The song was playing well on desktop but unable to play on my phone(I can see the song in my playlist...

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USB C Headphone Controls - Double Click for "Next" song not working.

I am on the latest build of Spotify (8.4.45.633) and the double click on headphone controls do no work. Pause, Volume Down/Up work as intended. To make sure it wasn't my headphones I tested Google Play Music, the controls work ( including double clic...

Casual Listener

I am on the latest build of Spotify (8.4.45.633) and the double click on headphone controls do no work. Pause, Volume Down/Up work as intended. To make sure it wasn't my headphones I tested Google Pl...

480 Views

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Pixel 2 | Android 8.1.0 | USB-C Headphone Adapter double Press not working

Hey Guys, i have got a problem with Spotify on my Pixel 2 running Android 8.1.0 (5.January). I have the USB-C Headphone dongle connected and when i press the remote button on my headphones, the music pauses. But if i press it twice (next song), nothi...

Newbie

Hey Guys,   i have got a problem with Spotify on my Pixel 2 running Android 8.1.0 (5.January). I have the USB-C Headphone dongle connected and when i press the remote button on my headphones, ...

noonyez

Casual Listener

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2 replies

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