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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6287 Views

0 replies

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Can only download one song at a time

I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I have to reset it. The following does not change this behavior:S...

Regular

I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I ha...

brainwave0

Regular

1138 Views

2 replies

0 likes

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Hidden or non-indexed tracks or albums

Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end of the piece there was an embed of the album from Sp...

Visitor

Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end o...

482 Views

0 replies

0 likes

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Spotify only provides Album art for first track in Android Auto

Hi,I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is started. After skipping to the next track, the mediaPla...

Newbie

Hi, I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is ...

TheBrickSlayer

Roadie

864 Views

1 replies

0 likes

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Solved!! No me sale opcion de agregar canciones

Hola a todos, solo tengo una duda, es que no me sale la opcion o boton de agregar canciones en mis playlist, les dejo una imagen donde si sale esta opcion, esta entre aleatorio y descargar.

Newbie

Hola a todos, solo tengo una duda, es que no me sale la opcion o boton de agregar canciones en mis playlist, les dejo una imagen donde si sale esta opcion, esta entre aleatorio y descargar.

TheBrickSlayer

Roadie

3176 Views

1 replies

0 likes

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Playlist not playing properly

On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions?

Newbie

On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions? ...

AR44

Casual Listener

605 Views

1 replies

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Friend Feed Mobile App Andriod

Please implement Friend Feed to Android App! Im sure its not that hard thing to do, Im going to travel soon and I´d love to see what my followers listen to. Thanks

Newbie

Please implement Friend Feed to Android App! Im sure its not that hard thing to do, Im going to travel soon and I´d love to see what my followers listen to. Thanks

377 Views

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1 likes

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Superuser Contribution Spotify app closinf

When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install startes doing it after recent update

Casual Listener

When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install star...

Jferg859

Newbie

928 Views

3 replies

0 likes

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Se borran canciones

Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me pueden ayudar con eso?

Newbie

Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me...

TheBrickSlayer

Roadie

494 Views

1 replies

0 likes

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Downloaded Songs on Desktop, How to Move to Phone SD?

Is there a simple way to achieve this? The download pipe on my workstation is quick so syncing/downloading songs is cakewalk.Downloading that much on my phone is a joke.Can I just copy the spotifycache from the desktop to the SD card on the phone in ...

Casual Listener

Is there a simple way to achieve this? The download pipe on my workstation is quick so syncing/downloading songs is cakewalk. Downloading that much on my phone is a joke. Can I just copy the sp...

407 Views

0 replies

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Spotify mobile plays the wrong song

I use a free version of Spotify for Android. I usually find playlists and "search" for each song I want to play. Recently, for no reason, when I search for a song and click shuffle play it plays a completely wrong song with no connection to the origi...

Newbie

I use a free version of Spotify for Android. I usually find playlists and "search" for each song I want to play.  Recently, for no reason, when I search for a song and click shuffle play it pla...

337 Views

0 replies

0 likes

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Google assistant won't recognise that I have Spotify premium

When I speak to Google assistant and ask it to play a song, it always responds with the error "Sorry, choosing songs is only available to Spotify premium subscribers. Give this [song name] station a go?" I have premium, and I use the Google assistant...

Newbie

When I speak to Google assistant and ask it to play a song, it always responds with the error "Sorry, choosing songs is only available to Spotify premium subscribers. Give this [song name] station a ...

385 Views

0 replies

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Solved!!Superuser Contribution Facebook error, LG G6, android 8.1.

On my LG G6 i get a facebook error (worked on 7.1.2 before i updated to 8.1).Facebook says try again later, spotify says facebook error has occured.On my Xperia X also running android 8.1 it works fine, i can also login on desktop and laptop.Uninstal...

Casual Listener

On my LG G6 i get a facebook error (worked on 7.1.2 before i updated to 8.1). Facebook says try again later, spotify says facebook error has occured. On my Xperia X also running android 8.1 it work...

Aimee_T

Roadie

1405 Views

1 replies

0 likes

Login
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Amazon Fire 7 Tablet, offline listening?

I'm thinking of getting an Amazon Fire 7 Tablet. I think a spotify app is available for it. Can I listen to my spotify songs with this tablet not connected to the internet? I have a spotify premium account. Thanks a lot for any help/advice.

Music Fan

I'm thinking of getting an Amazon Fire 7 Tablet.  I think a spotify app is available for it.  Can I listen to my spotify songs with this tablet not connected to the internet?  I have a...

1967 Views

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Too Many Registered Devices/ Maximum of 3 devices

Hey Today i got a random message saying someyhing lile "to many registered devices you have used the maximum of 3 spotify will now delete all music" It then deleted all saved music and playlists. I have had this phone for months now so seems unusual ...

Newbie

Hey   Today i got a random message saying someyhing lile "to many registered devices you have used the maximum of 3  spotify will now delete all music"   It then deleted all saved ...

Joe

Community Legend

3555 Views

2 replies

0 likes

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Can't play downloaded songs.

I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture.

Newbie

I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture. 

Nico

Community Legend

555 Views

1 replies

0 likes

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30 minutes of ad-free music.. Video doesn't show.

Since I installed Spotify on my LG Nexus 5 with Android 8.0 Oreo, the 30 minutes of ad-free music function has not worked properly. I got the announcement about opportunity to watch short video which will allow me to listen for 30 minutes without ads...

Newbie

Since I installed Spotify on my LG Nexus 5 with Android 8.0 Oreo, the 30 minutes of ad-free music function has not worked properly. I got the announcement about opportunity to watch short video which...

522 Views

0 replies

0 likes

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Can't login using username created for new spotify account

Hey guys. I wanna know why I can't login using the username I created for my new account? I have tried on the app and the website but I always login using my email and it kinda makes me sad cos who wants to type their email all over again just to log...

Newbie

Hey guys. I wanna know why I can't login using the username I created for my new account? I have tried on the app and the website but I always login using my email and it kinda makes me sad cos who w...

314 Views

0 replies

0 likes

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Separate Music & Podcast queues

Usually when I am listening to music, I just want to play music and if I'm listening to podcasts, just podcasts. But if I have added a podcast to my play queue and later on I switch to music, my queued podcast will play next as it's the next in the q...

Newbie

Usually when I am listening to music, I just want to play music and if I'm listening to podcasts, just podcasts. But if I have added a podcast to my play queue and later on I switch to music, my queu...

2755 Views

0 replies

104 likes

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Unable to login via Android app

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway. When I click to sign in, it momentarily signs in for about half a second then signs me out and says my username...

Newbie

As the subject suggests, I'm unable to login on my Samsung S8+. My credentials are correct, but as a formailty I reset my password anyway.  When I click to sign in, it momentarily signs in for ...

Joe

Community Legend

525 Views

3 replies

0 likes

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Music on SD Cards

I have a samsung S7 with a 64gb SD card; on that SD card is a folder called music. Unsurprisinly ths folder contains all my MP3s. This SD card was originally from another phone. I've installed Spotify onto the S7 and whilst the app points to the SD c...

Roadie

I have a samsung S7 with a 64gb SD card; on that SD card is a folder called music. Unsurprisinly ths folder contains all my MP3s. This SD card was originally from another phone.   I've install...

jsannn

Community Legend

427 Views

1 replies

0 likes

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