Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27914 Views
  • 59 replies
  • 23 likes
  • 27914 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870437 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870437 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Solved!! Volume goes up and down

Hi. I'm having an issue which renders the app useless. When listening to music in the car via Bluetooth through the car's speaker system, the volume keeps fluctuating down and back up to where it was before. I noticed this happening for the past coup...

  • Casual Listener
  • Hi. I'm having an issue which renders the app useless. When listening to music in the car via Bluetooth through the car's speaker system, the volume keeps fluctuating down and back up to where it was...
  • Bobcat2
  • Newbie
  • 154839 Views
  • 18 replies
  • 1 likes
  • volume
  • 154839 Views
  • 18 replies
  • 1 likes

Limpieza de las canciones descargadas anteriormente

Hola.Soy nuevo en el mundo de Spotify y tengo una duda acerca de su funcionamineto que no he encontrado respuesta.Se puede descargar una playlist para escucharla sin conexion, pero existen escenarios donde la musica descargada queda obsoleta, por eje...

  • Newbie
  • Hola. Soy nuevo en el mundo de Spotify y tengo una duda acerca de su funcionamineto que no he encontrado respuesta. Se puede descargar una playlist para escucharla sin conexion, pero existen escena...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Android Spotify not responding

This problem happened both on my LG Leon and on my currently Samsung J5. If I use Spotify for a while without turning off the phone, it will stop working. Music won't play, songs won't change and Spotify will not respond. I've tried clearing the data...

  • Newbie
  • This problem happened both on my LG Leon and on my currently Samsung J5.   If I use Spotify for a while without turning off the phone, it will stop working. Music won't play, songs won't chang...
  • 732 Views
  • 0 replies
  • 0 likes
  • 732 Views
  • 0 replies
  • 0 likes

Art work

I have s7 Edge and every time I play a song it doesn't appear on the lock screen how can I fix that on my other phones that used to work Eu tenho s7 Edge e toda vez que bota uma musica nao aparece na tela de bloqueio nos outros celulares que eu tive ...

  • Casual Listener
  • I have s7 Edge and every time I play a song it doesn't appear on the lock screen how can I fix that on my other phones that used to work    Eu tenho s7 Edge e toda vez que bota uma musica...
  • jsannn
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Spotify stops downloading after some songs

My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of 19 (%57) and doesn't go on to %58 or %100.

  • Regular
  • My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of ...
  • 802 Views
  • 0 replies
  • 0 likes
  • Download bug
    downloading
    Downloading playlist
  • 802 Views
  • 0 replies
  • 0 likes

Solved!! Music missing from saved songs

Opened the app up today on my phone and went to my saved song section and I'm missing a ton of songs for some reason. Went to see if those songs where removed from Spotify and they weren't. Is there anyway to revert this and have the missing songs re...

  • Casual Listener
  • Opened the app up today on my phone and went to my saved song section and I'm missing a ton of songs for some reason. Went to see if those songs where removed from Spotify and they weren't. Is there ...
  • MattSuda
  • Spotify Star
  • 4079 Views
  • 3 replies
  • 0 likes
  • 4079 Views
  • 3 replies
  • 0 likes

No artwork

Hi everyone! I am a premium user and currently working abroad with a new phone (galaxy s8). I tried installing and re_installing the app through various apk links, but the artwork just won't show. Music streaming is working great fine but I can't get...

  • Casual Listener
  • Hi everyone!   I am a premium user and  currently working abroad with a new phone (galaxy s8). I tried installing and re_installing the app through various apk links, but the artwork...
  • Danielt1000
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Albums - view track numbers

Hi, is there any possibility to view the track numbers next to each song in albums or playlists, like on the screenshot attached? I found this on a music magazine's site but can't find how to adjust the view in the spotify android app itself.

  • Newbie
  • Hi, is there any possibility to view the track numbers next to each song in albums or playlists, like on the screenshot attached? I found this on a music magazine's site but can't find how to adjust ...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Can't disable random reading on Samsung galaxy A5 2015 (premium)

Hello, on Samsung Galaxy A5 2017, I am a premium member but the button "random reading" does not appear at the bottom of the screen and I can not disable random reading, thank you

  • Newbie
  • Hello, on Samsung Galaxy A5 2017, I am a premium member but the button "random reading" does not appear at the bottom of the screen and I can not disable random reading, thank you    
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Behind the lyrics doesn't work

Behind the lyrics doesn't work in my android tablet Samsung Galaxy Tab A. I don't know why.... Please some help. Thanks!

  • Casual Listener
  • Behind the lyrics doesn't work in my android tablet Samsung  Galaxy Tab A. I don't know why.... Please some help. Thanks!
  • danielkoron
  • Casual Listener
  • 907 Views
  • 2 replies
  • 0 likes
  • 907 Views
  • 2 replies
  • 0 likes

Streaming music despite having it downloaded offline

I have a phone plan that has a deal with spotify so none of my data used on spotify counts towards my phone bill. Therefore, I use extreme quality as it does not cost me anything. At the same time I like having my music downloaded for offline, purely...

  • Casual Listener
  • I have a phone plan that has a deal with spotify so none of my data used on spotify counts towards my phone bill. Therefore, I use extreme quality as it does not cost me anything. At the same time I ...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Superuser Contribution Descargas

Hola , tengo cuenta premium y varios dispositivos, y he descargado listas que desaparecen. Me puede decir porque? No es normal porque pago una cantidad para disfrutar sin internet. Espero respuesta. Gracias

  • Newbie
  • Hola , tengo cuenta premium y varios dispositivos, y he descargado listas que desaparecen. Me puede decir porque? No es normal porque pago una cantidad para disfrutar sin internet. Espero respuesta.&...
  • Leonardo
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas de almacenamiento

Hola, hace algunos dias compre una tarjeta SD de San Disk y decidi mover mi musica descargada a tal memoria, pero cuando lo hago, veo que ocupa el espacio descargado en mi memoria interna como la externa, ¿me podrian decir si es normal o algo esta ma...

  • Newbie
  • Hola, hace algunos dias compre una tarjeta SD de San Disk y decidi mover mi musica descargada a tal memoria, pero cuando lo hago, veo que ocupa el espacio descargado en mi memoria interna como la ext...
  • Leonardo
  • Roadie
  • 8432 Views
  • 1 replies
  • 0 likes
  • 8432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound cutting off after 1 second on phone

I'm running Spotify on my Samsung Galaxy Prime and sometimes when a new song begins it will play for 1 second and then the sound will disappear. It continues if I skip to different songs and only seems to stop if I reset the app, although it isn't gu...

  • Newbie
  • I'm running Spotify on my Samsung Galaxy Prime and sometimes when a new song begins it will play for 1 second and then the sound will disappear. It continues if I skip to different songs and only see...
  • Leonardo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crash using search function

At first it crashed when entering "j" in the search area (I was actually looking for Japanese music). Managed to fix this (partially) after clearing all data. Then it crashed when searching for "japan" and tapping any playlist.Next I tried searching ...

  • Newbie
  • At first it crashed when entering "j" in the search area (I was actually looking for Japanese music). Managed to fix this (partially) after clearing all data. Then it crashed when searching...
  • Leonardo
  • Roadie
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is shuffled

I have spotify premium so I am able to pick and choose whatever song I want. When I usually press the song that i have most recently added at the top it usually goes down the line but now it is stuck on shuffle so I constantly have to exit the song a...

  • Newbie
  • I have spotify premium so I am able to pick and choose whatever song I want. When I usually press the song that i have most recently added at the top it usually goes down the line but now it is stuck...
  • Leonardo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redownloading Library

Hi all, my spotify just decided to redownload almost 490 songs all of which I know were already downloaded and some I listened to earlier in the day. My spotify is updated to the most recent version and I have only my mobile phone for my offline devi...

  • Newbie
  • Hi all, my spotify just decided to redownload almost 490 songs all of which I know were already downloaded and some I listened to earlier in the day. My spotify is updated to the most recent version ...
  • Leonardo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Yurt dışında değilim ama yurt dışındasın diyor

Facebookla giriş yapmıştım. Kullanırken uyguluma yarı Türkçe yarı Almancaydı zaten. Bazen reklamlar Almanca oluyordu. Liatelerde ilk Almanya listelerini gösteriyordu. Sorun değil dedim kullandım ama bugün girmek istediğimde hesabımdan çıkılmıştı ve t...

  • Visitor
  • Facebookla giriş yapmıştım. Kullanırken uyguluma yarı Türkçe yarı Almancaydı zaten. Bazen reklamlar Almanca oluyordu. Liatelerde ilk Almanya listelerini gösteriyordu. Sorun değil dedim kullandım ama ...
  • Ynsdrms1903
  • Newbie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Download error

Hey guys, Since the Android 8.0 I've noticed this problem I've got a HTC 10.So if you see in the screenshots I try to download a playlist but can't. It said there is no space in the device. But the storage is linked to my SD card who have plenty room...

  • Casual Listener
  • Hey guys,    Since the Android 8.0 I've noticed this problem I've got a HTC 10. So if you see in the screenshots I try to download a playlist but can't. It said there is no space in the ...
  • Rayray007
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes