Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41888 Views
  • 65 replies
  • 25 likes
  • 41888 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877692 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877692 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Screen stays black

Ive got the Samsung Galaxy Note 8I've uninstalled and reinstalledEverything's updatedNo viruses found When I try to open the Spotify app it does nothing.screen goes blank; my home and back buttons are there and sometimes I'm able to see the "HOME - B...

  • Newbie
  • Ive got the Samsung Galaxy Note 8 I've uninstalled and reinstalled Everything's updated No viruses found   When I try to open the Spotify app it does nothing.screen goes blank; my home...
  • 4thYesFL
  • Casual Listener
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Downloads not working

I accidentally turned off downloading on my fave play list. Switched it back on and only a fraction of the songs have downloaded again. About 50 songs are pending and it's been about half an hour. This hasn't happened before. WiFi signal is very stro...

  • Visitor
  • I accidentally turned off downloading on my fave play list. Switched it back on and only a fraction of the songs have downloaded again. About 50 songs are pending and it's been about half an hour.&nb...
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

Cant see track info on android

Since yesterday i cant see any track info the letters just turned black. idk what to do My phone is a mi6,i think its a MIUI problem..

  • Newbie
  • Since yesterday i cant see any track info the letters just turned black. idk what to do 😐   My phone is a mi6,i think its a MIUI problem..
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

PERDIDA DE DESCARGAS Y SESION SALIENDOSE CONTINUAMENTE

Hola amigos!, hace unos dias decidi cambiarme a spotify, y la verdad no quiero pensar ni creer que fue un error hacerlo, les voy a contar el porque, resulta ser que por mi trabajo suelo apagar mi telefono algunas veces durante el dia y resulta ser qu...

  • Newbie
  • Hola amigos!, hace unos dias decidi cambiarme a spotify, y la verdad no quiero pensar ni creer que fue un error hacerlo, les voy a contar el porque, resulta ser que por mi trabajo suelo apagar mi tel...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Spotify connect without a charger plugged in and device locked

Hello,I have a question regarding Spotify connect. Why does it work only when the device you are connecting to is plugged in (or not locked)?The problem is that when I connect to a device and it is unlocked, I can pause and play a song just fine, but...

  • Casual Listener
  • Hello, I have a question regarding Spotify connect. Why does it work only when the device you are connecting to is plugged in (or not locked)? The problem is that when I connect to a device an...
  • 21z5veld
  • Casual Listener
  • 1018 Views
  • 2 replies
  • 0 likes
  • 1018 Views
  • 2 replies
  • 0 likes

Superuser Contribution Says 3 devices but doesnt work

Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening

  • Newbie
  • Spotify says you can have offline music on 3 devices yet on my second phone all the music gets kicked off when i use my main one even when its used for offline listening
  • ZullyB
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Statusleiste zeigt keine Spotify Benachrichtigung an

Hallo Zusammen,und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück Buttons. Das fehlt bei meinen Huawei. Nun meine Frage...

  • Casual Listener
  • Hallo Zusammen, und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück ...
  • Marc3l
  • Newbie
  • 25208 Views
  • 4 replies
  • 1 likes
  • 25208 Views
  • 4 replies
  • 1 likes

Downloading songs

Ill save a song but it wont save and download on to spotify unless i go on data

  • Newbie
  • Ill save a song but it wont save and download on to spotify unless i go on data
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify not connecting to google assistant

Hey, For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url: https://clients3.google.com/cast/auth/3p/done?status=error...

  • Casual Listener
  • Hey,  For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url:&...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Can't find podcasts tab or unplayed podcasts after upgrade

So I just upgraded to a new phone and now I can't find the podcasts section and the unplayed podcasts section under Your Library. What am I missing here?

  • Casual Listener
  • So I just upgraded to a new phone and now I can't find the podcasts section and the unplayed podcasts section under Your Library. What am I missing here?
  • lunari
  • Casual Listener
  • 622 Views
  • 1 replies
  • 1 likes
  • 622 Views
  • 1 replies
  • 1 likes

No more shuffle?

So I updated my spotify and I can't find a shuffle button anywhere. It shows that my playlist is ABLE to shuffle, but every time I choose the playlist, it plays the same songs every time, in the exact same order, even if I skip the song. I know I hav...

  • Newbie
  • So I updated my spotify and I can't find a shuffle button anywhere.  It shows that my playlist is ABLE to shuffle, but every time I choose the playlist, it plays the same songs every time, in th...
  • brookelynn557
  • Casual Listener
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Spotify connect not working on denon avr x3000

I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify premium, wich I have (well I have family) but it u...

  • Casual Listener
  • I just did the firmware update for the denon AVR-X3000 released in 29 jun 2017, and cannot use spotify connect with a samsung galaxy S8+, In the remote app after I log in, it says that I need spotify...
  • rjej123
  • Casual Listener
  • 2062 Views
  • 2 replies
  • 0 likes
  • 2062 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Run's very slow on Moto G5

The Spotify app run's very slowly on my Moto G5.When i listen to music on my Desktop and try to change the Song on my phone the app reacts very slowly. Can anyone help me please ?

  • Casual Listener
  • The Spotify app run's very slowly on my Moto G5. When i listen to music on my Desktop and try to change the Song on my phone the app reacts very slowly.  Can anyone help me please ?   🙂
  • logitkot
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

Solved!! Download Spotify on new Android

New Android phone, have an existing Spotify subscription which I want to transfer from my Iphone. Can't locate the Spotify app on Playstore & when accessing via website, I'm told it's not available to download in my country. I live in Jersey, Channel...

  • Newbie
  • New Android phone, have an existing Spotify subscription which I want to transfer from my Iphone. Can't locate the Spotify app on Playstore & when accessing via website, I'm told it's not availab...
  • Joe
  • Community Legend
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Nokia 3 Android

Hi! I recently owned a nokia 3 with Android 7.1.1, the good thing about this phone is the option tha let me use my SD memory card as internal memory, so i can download apps and use the memory in the SD card. To do that, i have to format the SD card, ...

  • Casual Listener
  • Hi! I recently owned a nokia 3 with Android 7.1.1, the good thing about this phone is the option tha let me use my SD memory card as internal memory, so i can download apps and use the memory in the ...
  • Joe
  • Community Legend
  • 1024 Views
  • 1 replies
  • 0 likes
  • 1024 Views
  • 1 replies
  • 0 likes

Music stops playing when on other apps

I've been having this problem for a while now, if I start playing music on Spotify and then go on another app, the music just stops and I have to go on the Spotify app to start it again. I tried reinstalling, relogging but nothing has yet solved this...

  • Casual Listener
  • I've been having this problem for a while now, if I start playing music on Spotify and then go on another app, the music just stops and I have to go on the Spotify app to start it again. I tried rein...
  • Joe
  • Community Legend
  • 2164 Views
  • 4 replies
  • 0 likes
  • 2164 Views
  • 4 replies
  • 0 likes

Playlist defaulting to Discover Weekly

I am using Spotify on an Shield K1 that I've had for a couple of years. Just recently, whenever I select the playlist option from my library, I am defaulted to go into the discover weekly playlist. I can't get back to my playlist listings. If I stop ...

  • Newbie
  • I am using Spotify on an Shield K1 that I've had for a couple of years.  Just recently, whenever I select the playlist option from my library, I am defaulted to go into the discover weekly playl...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Superuser Contribution Being redirected to the login screen

When I try to login to Spotify app on my phone (Sony Xperia z5) I can't pass beyond the login screen. I login using Facebook, it redirects me to a page that says "you logged in previously using Facebook. Do you want to continue?" I click yes, it goes...

  • Newbie
  • When I try to login to Spotify app on my phone (Sony Xperia z5) I can't pass beyond the login screen. I login using Facebook, it redirects me to a page that says "you logged in previously using Faceb...
  • ZullyB
  • Roadie
  • 1532 Views
  • 1 replies
  • 0 likes
  • 1532 Views
  • 1 replies
  • 0 likes

Updated to Android 8.0.0 . All offline songs stopped working.

I updated to Android 8.0.0 and all was fine, my offline music was all still showing as downloaded, and had the green arrow next to it, but when I selected one to play it would play only nothing. The song then greyed out on the list of songs. I have r...

  • Gig Goer
  • I updated to Android 8.0.0 and all was fine, my offline music was all still showing as downloaded, and had the green arrow next to it, but when I selected one to play it would play only nothing. The ...
  • chiefjoboo
  • Gig Goer
  • 639 Views
  • 1 replies
  • 0 likes
  • Android
  • 639 Views
  • 1 replies
  • 0 likes