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Phone: Moto G (1st gen). Online and offline mode.
Since last week or so (perhaps since the last update), the spotify app for android has been being auto-killed regularly, especially when I try to do anything else on the phone. I never used to have any issues but now I can only listen without doing anything else. It also happens much more frequently when I have no signal (underground) unless I turn on airplane mode. Does the latest update cause much more cpu/memory use to cause android to auto-kill it to try to do something more important?
I've also noticed recently (about the same time) that tracks will often play without sound - the track timer moves forwards but I get no sound unless I skip to another track.
Anybody else experienced this, are there known issues/fixes for this?
Solved! Go to Solution.
Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.
[GUIDE] How to fix common issues for Spotify on Android
Here's the fix they sent me:
This worked for me 🙂
"url removed for security reasons"
I think this might be the same error that I interpreted as the widget crashing.
Out of curiosity, do you have Spotify set to offline when this happens? (No idea if this is why, fishing in the dark here).
Same here on Samsung Galaxy S6
Samsung users - Please disable the power saver feature in your phone settings. This is the main cause of problems and only appears to affect Samsung devices.
The exact same problem since a few days ago on my galaxy s2 tab
Thanks alot! I had the feeling it has to do with that.
The only thing is that my language setting are set to hebrew(my mother tongue)
So in order to change display sides i had to change to english settings,
Any solution for keeping my hebrew setting and just change to "left to right" display ?
*i use galaxy s2 tablet
Not on my samsung, music still crashes ,nothing seems to help so far, getting desperate. Need nt tunes
I'm using Android app since a few months without any kind of problem.
But today the music suddently stopped. I had a look to my tablet and I noticed that the Spotify app crashed and was "closed".
I'm using a Samsung Galaxy Tab A with android 5.1.1 and without power saving.
Could you fix that in an upcoming new version of spotify?
thanks! (if someone can tell me how to fix that without waiting in vain I'm here to hear you 🙂
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