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I can't log in

JakobTobias
Regular

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing.  My password and username are totally correct. Please help.

7 Replies

mickaelads
Music Fan

Have you tried uninstalling and re-isntalling the app? If not, just try that first!

JakobTobias
Regular

Tried it and nothing changed.

Joe
Community Legend

Are you using the official spotify app from Play store? Can you tell me the app version please.

JakobTobias
Regular

I'm pretty sure it's the official app, but I am not that sure about the version, where

can I see it?

JakobTobias
Regular

Nevermind, I found the version! I'm using 8.4.46.575 version Spotify.

Joe
Community Legend

What android version are you using and is your phone rooted?

JakobTobias
Regular

I'm using Android 7.0 and my phone ISN'T rooted (or at least "Root Check" told me so).

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