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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6433 Views

0 replies

7 likes

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Superuser Contribution Connect

Why did you eliminate Connect for Pioneer receivers?  

Casual Listener

Why did you eliminate Connect for Pioneer receivers?  

bley

Casual Listener

1686 Views

4 replies

2 likes

  • 1686 Views
  • 4 replies
  • 2 likes

Musica nao esta tocando

Meu Spotify nao esta funcionando quando uso os fones de ouvido. Em outras fontes o fone de ouvido funciona normalmente, porem no Spotify nao funciona mesmo. Alguem pode ajudar ?

Newbie

Meu Spotify nao esta funcionando quando uso os fones de ouvido. Em outras fontes o fone de ouvido funciona normalmente, porem no Spotify nao funciona mesmo. Alguem pode ajudar ?

915 Views

0 replies

3 likes

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Superuser Contribution Garbage app.

you guys are the stupidest and shadiest music app. I dont make my own playlist in order to listen to songs selected by you. Dont force me to listen to this music. If I wanted to listen to music that you guys liked, or suggested, dont you think I woul...

Newbie

you guys are the stupidest and shadiest music app. I dont make my own playlist in order to listen to songs selected by you. Dont force me to listen to this music. If I wanted to listen to music that ...

Aimee_T

Roadie

1074 Views

1 replies

3 likes

  • 1074 Views
  • 1 replies
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Superuser Contribution Triple clicking the play/pause button should rewind!

People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??

Casual Listener

People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??

AeroZ

Composer

983 Views

2 replies

3 likes

So basic features that really should have always been there
  • 983 Views
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[Connect] Marantz receiver disappeared from a list of devices

My Marantz SR5010 AV Receiver suddenly disappeared from my list of devices from both my PC and my Android phone and it's been gone for several days. The issue is not in the receiver, because Apple Airplay works via my wife's iPhone. This is the 2nd t...

Newbie

My Marantz SR5010 AV Receiver suddenly disappeared from my list of devices from both my PC and my Android phone and it's been gone for several days.   The issue is not in the receiver, because...

Basalt

Casual Listener

2803 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Music stops in 4 seconds

Hi i have a problem in my Spotify count when im listening a song online and starts a new song this stops in the second 4. I don't know what can i make

Newbie

Hi i have a problem in my Spotify count when im listening a song online and starts a new song this stops in the second 4. I don't know what can i make 

caszriel

Composer

418 Views

1 replies

0 likes

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  • 1 replies
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Spotify on new galaxy s6 phone I had premium on my old phone lost my library

Spotify on new galaxy s6 phone I had premium on my old phone lost my library.How do I get it back? New phone shows free. How do I login on the phone to my premium?

Newbie

Spotify on new galaxy s6 phone I had premium on my old phone lost my library. How do I get it back? New phone shows free. How do I login on the phone to my premium?

songassistant

Composer

362 Views

1 replies

0 likes

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  • 1 replies
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Unplayable songs

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just keep disappearing, they disappearing even from the pla...

Regular

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just kee...

songassistant

Composer

1160 Views

8 replies

0 likes

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  • 8 replies
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Trouble with playlist

I have trouble with my playlist. I created playlist where have only 5 songs because I need listen them and learn for some work. But when I give play playlist, there will be playing another songs which I dont have in these playlist between 5... It's m...

Casual Listener

I have trouble with my playlist. I created playlist where have only 5 songs because I need listen them and learn for some work. But when I give play playlist, there will be playing another songs whic...

songassistant

Composer

527 Views

3 replies

0 likes

  • 527 Views
  • 3 replies
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Superuser Contribution Spotify wont play more than one song on wifi

This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.

Casual Listener

This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.

Leonardo

Roadie

548 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Facebook can't reach spotify app

I can't connect with my android using my facebook credentials. It seems facebook can't access to Spotify app. What could it be?

Newbie

I can't connect with my android using my facebook credentials. It seems facebook can't access to Spotify app. What could it be?

Aimee_T

Roadie

764 Views

1 replies

0 likes

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  • 0 likes

[Android Wear] Spotify keeps "connecting"

So I bought a Huawei Watch 2 Sport, running Android Wear 2.0 I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connection failed. I've tried the following steps: - Clear app data and ca...

Casual Listener

So I bought a Huawei Watch 2 Sport, running Android Wear 2.0    I've downloaded the Spotify app from the play store, but it keeps showing "connecting", and if long enough it says connecti...

user-removed

Not applicable

4666 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Downloaded music don't play

i recently bought spotify premium, and when i download my playlist the music don't play on offline mode, just online, i've already tried reinstall the app, check my storage, and follow what the spotify website says, but anything have worked.Could any...

Newbie

i recently bought spotify premium, and when i download my playlist the music don't play on offline mode, just online, i've already tried reinstall the app, check my storage, and follow what the ...

songassistant

Composer

425 Views

1 replies

0 likes

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  • 1 replies
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Download troubles

Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I have one which is my phone. About 5times now I've re...

Regular

Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I h...

Douglaswilton

Newbie

909 Views

9 replies

0 likes

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Remove podcasts from main home screen

I want this gone. I opened it today and it just gets in the way of where my usual daily mixes are.I never listen to podcasts, and don't intend on starting now. No interest. To make things worse, one that showed up is called "guys we f*cked". I don't ...

Casual Listener

I want this gone. I opened it today and it just gets in the way of where my usual daily mixes are. I never listen to podcasts, and don't intend on starting now. No interest.   To make things ...

user-removed

Not applicable

3840 Views

2 replies

15 likes

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  • 2 replies
  • 15 likes

Problem with USB DAC

Recently acquired a Topping NX2s. When connected to my phone, a Samsung Note 4, the audio plays but with frequent popping and crackling sounds every 5-7s.The frequency of the popping increases when the screen is turned off, so I'm suspecting its some...

Newbie

Recently acquired a Topping NX2s.   When connected to my phone, a Samsung Note 4, the audio plays but with frequent popping and crackling sounds every 5-7s. The frequency of the popping ...

922 Views

0 replies

1 likes

  • 922 Views
  • 0 replies
  • 1 likes

cant play spotify music with google assistant

i cant select spotify as my default music previder on google assistant settings on android phone:galaxy j7 2016android :7.1.0 so i cant ask google assistant to play music on spotify

Newbie

i cant select spotify as my default music previder on google assistant settings on android   phone:galaxy j7 2016 android :7.1.0   so i cant ask google assistant to play music on spoti...

songassistant

Composer

666 Views

1 replies

0 likes

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  • 1 replies
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Spotify UI Change Issues

After the new UI Change, has anyone had the same problems? I am currently using the Android app. 1. Playlist Folders (how most of my music is organized) doesn't appear. It's just a list of each individual playlist. (Really, Spotify?)2. No access to a...

Casual Listener

After the new UI Change, has anyone had the same problems? I am currently using the Android app.   1. Playlist Folders (how most of my music is organized) doesn't appear. It's just a list of e...

songassistant

Composer

2000 Views

4 replies

1 likes

  • 2000 Views
  • 4 replies
  • 1 likes

No Cover art on left side ?

Like the default Music player that comes with your phone, it showed the album's cover art on the left side, but why does the premium version dont have this feature and need to press the triple dot button to see the album cover? Its **bleep** that i c...

Casual Listener

Like the default Music player that comes with your phone, it showed the album's cover art on the left side, but why does the premium version dont have this feature and need to press the triple dot bu...

344 Views

0 replies

0 likes

  • 344 Views
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