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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40154 Views
  • 65 replies
  • 25 likes
  • 40154 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876692 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876692 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26120 Views
  • 4 replies
  • 0 likes
  • 26120 Views
  • 4 replies
  • 0 likes

Discover weekly downlod

Hello, so I liked last weeks discover weekly playlist. I hit download and it downloaded the whole playlist. Today I guess it changed to a new playlist, and I can't seem to find the songs I downloaded from last week's playlist. Where can I find these ...

  • Newbie
  • Hello, so I liked last weeks discover weekly playlist. I hit download and it downloaded the whole playlist. Today I guess it changed to a new playlist, and I can't seem to find the songs I downloaded...
  • user-removed
  • Not applicable
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

Playlist with local files not working

I have a Google Pixel phone. I made a playlist on my computer for a podcast using the local files it works fine on my PC. But when I try to access the playlist on my phone it tells me to look for music to add to the playlist, acting like it's empty. ...

  • Casual Listener
  • I have a Google Pixel phone. I made a playlist on my computer for a podcast using the local files it works fine on my PC. But when I try to access the playlist on my phone it tells me to look for mus...
  • mcveetymc
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Saves songs disappeared

So i opened the app and went to my saved songs list and everyone song except one was gone. How do i fix it? Thank you.

  • Newbie
  • So i opened the app and went to my saved songs list and everyone song except one was gone. How do i fix it? Thank you.
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Cannot find Spotify on Google Play Store on Samsung Galaxy S5!

Hi, When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary, Canada! What am I doing wrong? Any help would be appreciated...

  • Newbie
  • Hi,   When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary...
  • vafritia
  • Casual Listener
  • 21369 Views
  • 3 replies
  • 1 likes
  • 21369 Views
  • 3 replies
  • 1 likes

Changing my debit card

Does anyone in Spotify's accounting department give a **bleep** that my debit card number has changed, and there is no **bleep** way to change it except cancelling my account, starting a new one and losing all my playlists? And don't tell me to go to...

  • Newbie
  • Does anyone in Spotify's accounting department give a **bleep** that my debit card number has changed, and there is no **bleep** way to change it except cancelling my account, starting a new one and ...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Solved!! One phone to another

Wanted to know if it was possible to simply add the spotify folder from my old phone into my new phone without having to redownload everything?

  • Casual Listener
  • Wanted to know if it was possible to simply add the spotify folder from my old phone into my new phone without having to redownload everything?
  • Joe
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Spotify stops every time my screen or home locks

Okay so posted a few months ago about my Spotify playing up and repeatedly cutting out. Various things were suggested and various things tried but nothing has worked out long term. What I have managed to work out I that it appears to be related to my...

  • Casual Listener
  • Okay so posted a few months ago about my Spotify playing up and repeatedly cutting out. Various things were suggested and various things tried but nothing has worked out long term.  What I have...
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't change storage location

Spotify no longer allows me to change the location of where to store my offilne music library.I recently updated my android device to Oreo and since then I can no longer do this.I have tried various solutions such as reinstalling the app, clearing da...

  • Newbie
  • Spotify no longer allows me to change the location of where to store my offilne music library. I recently updated my android device to Oreo and since then I can no longer do this. I have tried vari...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crashes while Searching

I can't ever search for anything in the search bar. Every time I start typinf, I get 1-3 letters in and then the whole app closes/ crashes. It happens every single time. I have Uninstaller and reinstalled the app, logged out and logged in. This has b...

  • Newbie
  • I can't ever search for anything in the search bar. Every time I start typinf, I get 1-3 letters in and then the whole app closes/ crashes. It happens every single time. I have Uninstaller and reinst...
  • Melody
  • Spotify
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs in Spotify are automatically skipped

Hello, i had a trouble in my Spotify account,Some songs automatically skipped by it self less than 1 secondI've tried clearing the data cache and it's not working, so what should I do?

  • Newbie
  • Hello, i had a trouble in my Spotify account, Some songs automatically skipped by it self less than 1 second I've tried clearing the data cache and it's not working, so what should I do?
  • Melody
  • Spotify
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Android app starts playing music after car bluetooth disconnection

Every time after turning off the engine the android app starts playing the last track. (I do not use Spotify with the car's bluetooth connection). It is very annoying, every time I need to stop the app manually. Please provide me some kind of solutio...

  • Newbie
  • Every time after turning off the engine the android app starts playing the last track. (I do not use Spotify with the car's bluetooth connection). It is very annoying, every time I need to stop the a...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Sperrbildschirm hintergrund

Guten Tag, ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm waehrend der wiedergabe angezeigt werden soll, aber stattdes...

  • Newbie
  • Guten Tag,   ich moechte nicht, das Spotify im Sperrbildschirm das Cover anzeigt. ABER ich will dan player mit play/pause beibehalten. Ich habe eine live visualizer app die im sperrbildschirm ...
  • 5043 Views
  • 0 replies
  • 3 likes
  • 5043 Views
  • 0 replies
  • 3 likes

Solved!! Will clearing the app data clear my playlists in spotify?

Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my playlists also. Is there any chances for this to happen...

  • Newbie
  • Hello, this is my first time in here. I have a lack of space in my Android phone (Moto G3) and wanted to clear the data so I can save space for other apps, but I'm afraid this could clear all my play...
  • madsdh
  • Casual Listener
  • 73646 Views
  • 3 replies
  • 0 likes
  • 73646 Views
  • 3 replies
  • 0 likes

Musicas locais que estao no PC nao toca no celular

Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, so fica indisponivel.

  • Newbie
  • Tenho algumas musicas locais colocadas em playlist do Spotify no meu desktop e tenho dois aparelhos android, em um deles acesso todas as musicas normalmente mqas no outro nao baixa nem por decreto, s...
  • luisao2321
  • Newbie
  • 791 Views
  • 1 replies
  • 1 likes
  • 791 Views
  • 1 replies
  • 1 likes

My locals file

Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh

  • Newbie
  • Hej, jag undrar varfor jag inte kan ladda ner mina latar fran min dator till min mobil och ha de i min spellista for offline? Mvh
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Cant download locan files to my phone anymore

As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and unable to play, can someone please help me.

  • Casual Listener
  • As the tite states I can no longer do this, I do all the steps corectly and have the same wifi conected to the phone and computer. When I try to download the song to my phone it shows up grey and una...
  • slimjimdemello
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Offline mode / update ? / can't login now

So probably because of an update I'm logged out. Because I'm in offline mode the app says: You are currently set to offlinePlease go online to connect to spotifyCancel | connect Connect does nothing. So I'm locked out of spotify and what do I have to...

  • Regular
  • So probably because of an update I'm logged out. Because I'm in offline mode the app says:   You are currently set to offline Please go online to connect to spotify Cancel | connect   ...
  • Vanterax
  • Roadie
  • 1915 Views
  • 11 replies
  • 0 likes
  • 1915 Views
  • 11 replies
  • 0 likes

Samsung s7 edge just randomly restarting while listening to spotify.

so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results really upsetting as i use spotify at least 5hrs a day.

  • Newbie
  • so, whenever i listen to music on spotify, my phone will just randomly restart(complete shutdown and startup) for no reason at all. tried to factory reset my phone twice now without any results 😕 re...
  • DavidFoo91
  • Newbie
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Android app starts automatically

With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly when unlocking the phone, but also while I'm using ot...

  • Casual Listener
  • With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly wh...
  • galoz
  • Newbie
  • 10717 Views
  • 5 replies
  • 4 likes
  • 10717 Views
  • 5 replies
  • 4 likes

Spotify Playlists not shuffling

I have Spotify basic (not premium). None of my playlists are shuffling. The song list is the exact same everytime. One of my major playlists has over 2,000 songs. The others have probably under 50.

  • Casual Listener
  • I have Spotify basic (not premium).  None of my playlists are shuffling.  The song list is the exact same everytime.  One of my major playlists has over 2,000 songs.  The others h...
  • reim0027
  • Casual Listener
  • 1121 Views
  • 3 replies
  • 3 likes
  • 1121 Views
  • 3 replies
  • 3 likes