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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6039 Views

0 replies

7 likes

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  • 7 likes

New Playlist not creating default name anymore

I have a Moto Z Force Droid running Android 7.1.1.1. I have Spotify version 8.4.39673 arm V7.When I select a song or album and select to add to a new playlist, the playlist no longer generates a default name. Instead, I have to type/enter my own play...

Regular

I have a Moto Z Force Droid running Android 7.1.1.1. I have Spotify version 8.4.39673 arm V7. When I select a song or album and select to add to a new playlist, the playlist no longer generates a de...

Joe

Community Legend

1103 Views

3 replies

5 likes

Playlist naming
  • 1103 Views
  • 3 replies
  • 5 likes

Songs pause every 30 seconds, almost exactly

Starting last night on my Pixel 2 XL, I would turn on Spotify, but it would pause after 29-31 seconds. This is also happening on the iPad app, though I haven't had a chance to try the desktop app. I have Premium for Students, if that means anything.

Casual Listener

Starting last night on my Pixel 2 XL, I would turn on Spotify, but it would pause after 29-31 seconds. This is also happening on the iPad app, though I haven't had a chance to try the desktop app. I ...

untenerd

Newbie

671 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Limpieza de las canciones descargadas anteriormente

Hola.Soy nuevo en el mundo de Spotify y tengo una duda acerca de su funcionamineto que no he encontrado respuesta.Se puede descargar una playlist para escucharla sin conexion, pero existen escenarios donde la musica descargada queda obsoleta, por eje...

Newbie

Hola. Soy nuevo en el mundo de Spotify y tengo una duda acerca de su funcionamineto que no he encontrado respuesta. Se puede descargar una playlist para escucharla sin conexion, pero existen escena...

475 Views

0 replies

0 likes

  • 475 Views
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Android Spotify not responding

This problem happened both on my LG Leon and on my currently Samsung J5. If I use Spotify for a while without turning off the phone, it will stop working. Music won't play, songs won't change and Spotify will not respond. I've tried clearing the data...

Newbie

This problem happened both on my LG Leon and on my currently Samsung J5.   If I use Spotify for a while without turning off the phone, it will stop working. Music won't play, songs won't chang...

840 Views

0 replies

0 likes

  • 840 Views
  • 0 replies
  • 0 likes

Spotify stops downloading after some songs

My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of 19 (%57) and doesn't go on to %58 or %100.

Regular

My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of ...

953 Views

0 replies

0 likes

Download bug
downloading
Downloading playlist
  • 953 Views
  • 0 replies
  • 0 likes

Albums - view track numbers

Hi, is there any possibility to view the track numbers next to each song in albums or playlists, like on the screenshot attached? I found this on a music magazine's site but can't find how to adjust the view in the spotify android app itself.

Newbie

Hi, is there any possibility to view the track numbers next to each song in albums or playlists, like on the screenshot attached? I found this on a music magazine's site but can't find how to adjust ...

515 Views

0 replies

1 likes

  • 515 Views
  • 0 replies
  • 1 likes

Can't disable random reading on Samsung galaxy A5 2015 (premium)

Hello, on Samsung Galaxy A5 2017, I am a premium member but the button "random reading" does not appear at the bottom of the screen and I can not disable random reading, thank you

Newbie

Hello, on Samsung Galaxy A5 2017, I am a premium member but the button "random reading" does not appear at the bottom of the screen and I can not disable random reading, thank you    

299 Views

0 replies

0 likes

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  • 0 replies
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Art work

I have s7 Edge and every time I play a song it doesn't appear on the lock screen how can I fix that on my other phones that used to work Eu tenho s7 Edge e toda vez que bota uma musica nao aparece na tela de bloqueio nos outros celulares que eu tive ...

Casual Listener

I have s7 Edge and every time I play a song it doesn't appear on the lock screen how can I fix that on my other phones that used to work    Eu tenho s7 Edge e toda vez que bota uma musica...

jsannn

Community Legend

381 Views

1 replies

0 likes

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  • 1 replies
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Streaming music despite having it downloaded offline

I have a phone plan that has a deal with spotify so none of my data used on spotify counts towards my phone bill. Therefore, I use extreme quality as it does not cost me anything. At the same time I like having my music downloaded for offline, purely...

Casual Listener

I have a phone plan that has a deal with spotify so none of my data used on spotify counts towards my phone bill. Therefore, I use extreme quality as it does not cost me anything. At the same time I ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Album title not showing when creating playlist

In the new version of the Android app it is not possible anymore to automatically save a new album as a playlist. In the previous version, the artist and album title were automatically added and this worked perfectly. In the new version this is no lo...

Newbie

In the new version of the Android app it is not possible anymore to automatically save a new album as a playlist. In the previous version, the artist and album title were automatically added and this...

playlizts

Regular

636 Views

1 replies

2 likes

  • 636 Views
  • 1 replies
  • 2 likes

Quality changes during downloads

So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality before, but right now while it's in the process of do...

Newbie

So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality be...

atbme

Casual Listener

584 Views

1 replies

2 likes

  • 584 Views
  • 1 replies
  • 2 likes

Spotify won't load on android

Whenever I go to open Spotify on my phone, the screen simply sits black. Sometimes the bottom task bar, with home and the other options, is displayed but I cannot click on anything and the rest of the screen remains black. It will then just sit that ...

Casual Listener

Whenever I go to open Spotify on my phone, the screen simply sits black. Sometimes the bottom task bar, with home and the other options, is displayed but I cannot click on anything and the rest of th...

marcgottesman

Casual Listener

1250 Views

2 replies

0 likes

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  • 2 replies
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Android Wear 2.0 app crashes phone app

When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify from my watch. The phone is an LG G6. The watch app ...

Newbie

When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify f...

Pressoholic

Newbie

2494 Views

5 replies

3 likes

Android
Android 7.0
Android App
Android LG G6
android wear
Android wear spotify app
Android wearables
  • 2494 Views
  • 5 replies
  • 3 likes

The songs stop for no reason

I have an issue with my spotify, I don't know what happened, I received a new software update on my phone (today), I also have the app updated as far as I know, unless you released a new update recently. I would like to know what is going on, music i...

Regular

I have an issue with my spotify, I don't know what happened, I received a new software update on my phone (today), I also have the app updated as far as I know, unless you released a new update recen...

adriansbgs

Newbie

632 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Sound cutting off after 1 second on phone

I'm running Spotify on my Samsung Galaxy Prime and sometimes when a new song begins it will play for 1 second and then the sound will disappear. It continues if I skip to different songs and only seems to stop if I reset the app, although it isn't gu...

Newbie

I'm running Spotify on my Samsung Galaxy Prime and sometimes when a new song begins it will play for 1 second and then the sound will disappear. It continues if I skip to different songs and only see...

Leonardo

Roadie

416 Views

1 replies

0 likes

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  • 1 replies
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Spotify stop randomly after a track

I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock. When I unlock the phone the playback "restart". The player is not in ...

Regular

I use the spotify app for android on a Samsung S7, premium account. Since several weeks (month ?) when I listen to playlists the playback stop after a track when the phone is lock.  When I unloc...

sebasdiazt

Casual Listener

796 Views

2 replies

0 likes

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  • 2 replies
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Interference/Loud Noises on Spotify for Note 5

For the past week I ahve been experiencing a loud noise that sounds almost like radio interference on my app. I thought it was my aux cord at first - replaced it twice. Listened to the app without any head phones or aux cord and it's still doing it. ...

Newbie

For the past week I ahve been experiencing a loud noise that sounds almost like radio interference on my app. I thought it was my aux cord at first - replaced it twice. Listened to the app without an...

yackfogel

Casual Listener

355 Views

1 replies

0 likes

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  • 1 replies
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Undeletable Phantom Local File

Hi, this is my first question on Spotify Community, so sorry if any of the formats are wrong. My problem is as follows:I imported a local file from Mac to Android (I've done this with hundreds of files with no fail) but this time I think I imported a...

Newbie

Hi, this is my first question on Spotify Community, so sorry if any of the formats are wrong.   My problem is as follows: I imported a local file from Mac to Android (I've done this with hund...

293 Views

0 replies

0 likes

  • 293 Views
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Bug in Playlists view in landscape orientation

Steps to reproduce:- Device in landscape orientation- Click: Your Library -> Playlists Expected result:- Playlists view opens and all playlists are selectable Actual result:- Playlists view opens and Discover Weekly (the topmost playlist) gets select...

Regular

Steps to reproduce: - Device in landscape orientation - Click: Your Library -> Playlists   Expected result: - Playlists view opens and all playlists are selectable   Actual result...

songassistant

Composer

1076 Views

6 replies

1 likes

  • 1076 Views
  • 6 replies
  • 1 likes

how to submit url link

kindly submit this link if......................

Casual Listener

kindly submit this link if......................

375 Views

0 replies

0 likes

  • 375 Views
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