Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

  • 5403 Views
  • 0 replies
  • 6 likes

faulty playback

Halo,I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel,(i use normaly the song-playlist)-i play a song and can not fast forward -after 5 songs the music just stop-i dont see the playback tim...

Newbie

Halo, I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel, (i use normaly the song-playlist) -i play a song and can not fast forward ...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

No artwork

Hi everyone! I am a premium user and currently working abroad with a new phone (galaxy s8). I tried installing and re_installing the app through various apk links, but the artwork just won't show. Music streaming is working great fine but I can't get...

Casual Listener

Hi everyone!   I am a premium user and  currently working abroad with a new phone (galaxy s8). I tried installing and re_installing the app through various apk links, but the artwork...

Danielt1000

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Title do not refresh when playing next song

Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player full screen and even in Waze. The next songs are bein...

Newbie

Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player fu...

581 Views

0 replies

0 likes

Android
refresh
view
  • 581 Views
  • 0 replies
  • 0 likes

Issues while trying to play random songs

Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play one song of the radio and then start to play the so...

Casual Listener

Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play ...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Default Playlist Name

Hello, To keep track of albums i want to listen to, i usually create a playlist for each album. This used to work great, because when adding a whole album to a new playlist the default name would be 'Artist - Album'.After the latest update however, t...

Regular

Hello,    To keep track of albums i want to listen to, i usually create a playlist for each album. This used to work great, because when adding a whole album to a new playlist the default...

LaBeteNoire

Casual Listener

5752 Views

11 replies

40 likes

Android
  • 5752 Views
  • 11 replies
  • 40 likes

Solved!! Spotify on Android Auto does not work anymore

I have been using Spotify with Android Auto in my 2017 Audi A4 for some time now and despite some minor hickups it was working fine. But for some time now (perhaps the last update from 01/24/2018) Spotify does not work on Android Auto. Any input does...

Casual Listener

I have been using Spotify with Android Auto in my 2017 Audi A4 for some time now and despite some minor hickups it was working fine.    But for some time now (perhaps the last update from...

Joepawlicki

Casual Listener

3704 Views

3 replies

1 likes

android auto
  • 3704 Views
  • 3 replies
  • 1 likes

Storage option disappeared

On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has worked. Any suggestions are appreciated.

Music Fan

On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has ...

TheBrickSlayer

Roadie

1728 Views

1 replies

0 likes

  • 1728 Views
  • 1 replies
  • 0 likes

Password change

I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify?

Newbie

I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify? 

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Superuser Contribution Redownloading Library

Hi all, my spotify just decided to redownload almost 490 songs all of which I know were already downloaded and some I listened to earlier in the day. My spotify is updated to the most recent version and I have only my mobile phone for my offline devi...

Newbie

Hi all, my spotify just decided to redownload almost 490 songs all of which I know were already downloaded and some I listened to earlier in the day. My spotify is updated to the most recent version ...

Leonardo

Roadie

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

App para quando entro em redes socias

Porque o app para de tocarQuando entro nas redes sociais?

Newbie

Porque o app para de tocar Quando entro nas redes sociais?

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Where to find my music download

Where can I get my music that I have downloaded

Newbie

Where can I get my music that I have downloaded

Joe

Community Legend

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Solved!! How to delete all ssved songs.

Does anyone know if you can delete your entire library to start fresh? The clear data option just logs you out and I really don't want to scroll through my entire library deleting them one by one. I'm using a galaxy s6 with no access to a computer.

Newbie

Does anyone know if you can delete your entire library to start fresh? The clear data option just logs you out and I really don't want to scroll through my entire library deleting them one by one. I'...

Joe

Community Legend

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Error- process.com.android.vending is not responding

Hello world,If anyone out there can help me with this I would appreciate it.I have had Spotify on this tablet since day one,had to reset device and now I can not reinstall spotify on this tablet.Tablet is older version,but has always worked.I did uni...

Casual Listener

Hello world, If anyone out there can help me with this I would appreciate it. I have had Spotify on this tablet since day one,had to reset device and now I can not reinstall spotify on this tablet....

Ronniegirl38

Casual Listener

895 Views

2 replies

0 likes

Android
not responding
Version 4.0.4
  • 895 Views
  • 2 replies
  • 0 likes

Solved!! Audio problem with Android 8 oreo

I am with the Moto X4 and the audio stutter in the first second of the songs. It only occurs with Spotfy. At the beginning of the songs or when I advance their track. I already cleaned cache, data, reinstalled and nothing solve the problem.Has anyone...

Casual Listener

I am with the Moto X4 and the audio stutter in the first second of the songs. It only occurs with Spotfy. At the beginning of the songs or when I advance their track. I already cleaned cache, data, r...

Hdiasbrito

Casual Listener

2999 Views

2 replies

1 likes

  • 2999 Views
  • 2 replies
  • 1 likes

[Android] Storage location continues to change after each update

I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed only one other recent thread and the status update was...

Newbie

I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed onl...

Diegopuma7

Newbie

592 Views

1 replies

0 likes

Android
S7
storage
  • 592 Views
  • 1 replies
  • 0 likes

Albums and songs not working

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi Note 3Spotify Version: 8.4.39.673

Casual Listener

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album.   Device: ...

625 Views

0 replies

0 likes

Albums
MIUI
Xiaomi
  • 625 Views
  • 0 replies
  • 0 likes

Issues with Spotify

I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list:- randomly pauses the song or audio just disappear.- randomly deletes my music, all of it, and I need to download it again. Every time that ha...

Newbie

I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list: - randomly pauses the song or audio just disappear. - randomly deletes my music, all of ...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Greyed out songs on Android but not on pc

Hey.I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android.But on my phone, all the songs I already have are greyed out and I can't play them while on my pc, some not spotify downloaded songs are (somet...

Regular

Hey. I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android. But on my phone, all the songs I already have are greyed out and I can't play them while...

Pinstripe

Regular

2287 Views

5 replies

0 likes

  • 2287 Views
  • 5 replies
  • 0 likes

Superuser Contribution New Playlist Name Now Not Auto Filled

The Android app used to be great for creating a playlist for an album.I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the playlist.Now it's just empty with the new Create Playlist...

Gig Goer

The Android app used to be great for creating a playlist for an album. I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the play...

Henry007

Regular

4399 Views

15 replies

40 likes

  • 4399 Views
  • 15 replies
  • 40 likes

Solved!! Extreme versus Normal Quality

If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.

Visitor

If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.

TheBrickSlayer

Roadie

1127 Views

1 replies

0 likes

  • 1127 Views
  • 1 replies
  • 0 likes