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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854615 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854615 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20422 Views
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  • 20422 Views
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Strorage options missing

After updating, my storage options are gone. I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't take up all the phones space. There is only a delete cache setting...

  • Casual Listener
  • After updating,  my storage options are gone.  I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't tak...
  • Zeiiiiigler
  • Casual Listener
  • 467 Views
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  • 467 Views
  • 3 replies
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Play Spotify Only on zone 2 with Yamaha MusicCast

I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Connect to recognice my Zone 2 on Yamha RX-V679 as a ...

  • Regular
  • I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Co...
  • Jlaruffa
  • Newbie
  • 14224 Views
  • 2 replies
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  • 14224 Views
  • 2 replies
  • 14 likes

Deleting cache

I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there.

  • Newbie
  • I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there. 
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  • 246 Views
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Equalizer options sets during song

I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the sound changes one second in the song, causing a so...

  • Newbie
  • I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the...
  • 241 Views
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  • 241 Views
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Megas per hour in extreme quality

I recently switched to Premium.Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G).Now with the premium, I prefer to put it in extreme quality in the configuration ...

  • Newbie
  • I recently switched to Premium. Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G). Now with the premium, I pr...
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  • 161 Views
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Unable to install Spotify on a Wiko Freddy (Marshmallow-6.0)

Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0.On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed after this, nor there seem to be any Spotify files in t...

  • Newbie
  • Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0. On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed af...
  • Joe
  • Community Legend
  • 397 Views
  • 1 replies
  • 1 likes
  • 397 Views
  • 1 replies
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Solved!! Deleting app data

Hi, I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction. Anyways, I am a non-premium user and recently have been annoyed that Spotify is using about 3gb of my phone storage. After a bit of digging ...

  • Casual Listener
  • Hi,   I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction.   Anyways, I am a non-premium user and recently have been annoyed that Sp...
  • The_Arbiter
  • Casual Listener
  • 6734 Views
  • 2 replies
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  • 6734 Views
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The app keeps turnng off

Hello,I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then install it again but t doesnt work and it keeps turnin...

  • Newbie
  • Hello, I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then i...
  • Joe
  • Community Legend
  • 170 Views
  • 1 replies
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  • 170 Views
  • 1 replies
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Are there any alternative Spotify clients for Android 6.0?

The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an alternative client for Android 6.0. Thanks. [EDIT:...

  • Music Fan
  • The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an...
  • turbolego
  • Music Fan
  • 7020 Views
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  • Alternative
    Android 6.0
    Client
    marshmallow
  • 7020 Views
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Samsung Gear Sport online music

I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, just wanna play on Wi-Fi.Also, for this function to wo...

  • Newbie
  • I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, jus...
  • Lars13
  • Regular
  • 598 Views
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  • 598 Views
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Superuser Contribution Can't change settings in app

Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. On previous phone was everything OK.

  • Newbie
  • Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. ...
  • Joe
  • Community Legend
  • 6654 Views
  • 3 replies
  • 2 likes
  • 6654 Views
  • 3 replies
  • 2 likes

My music will not sace or download to my phone

Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription.

  • Newbie
  • Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription. 
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Mobile app causing desktop app to constantly pause.

For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 seconds without it pausing. I have determined that i...

  • Newbie
  • For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 s...
  • 125 Views
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  • 125 Views
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Nexus 7 2013 not detecting USB drive

Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 2013.Now I have tried this exact drive in a OnePlus...

  • Music Fan
  • Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 ...
  • stevenascott
  • Regular
  • 1848 Views
  • 8 replies
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  • 1848 Views
  • 8 replies
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No more "save to sd card" option

For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, not being able to log in. When I got home, I did ge...

  • Newbie
  • For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, ...
  • 206 Views
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  • 206 Views
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Spotify doesn't work after adv

My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premium version

  • Newbie
  • My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premiu...
  • azle_brimstone
  • Newbie
  • 248 Views
  • 1 replies
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  • 248 Views
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Cant access premium on new Samsung S8

Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to work on my new phone i have tried logging out of my ol...

  • Visitor
  • Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to wor...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
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Préférences : options "non disponibles pour l'instant"

Bonjour tout le monde,Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alors qu'elles sont bien toutes disponibles quand je diff...

  • Newbie
  • Bonjour tout le monde, Dans l'appli Android Spotify, quand je diffuse sur mes enceintes Sonos, la plupart des options de Préférences sont grisés (il est précisé "non disponible pour l'instant") alor...
  • Joe
  • Community Legend
  • 6697 Views
  • 2 replies
  • 3 likes
  • 6697 Views
  • 2 replies
  • 3 likes

Song slider bar not appearing

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

  • Casual Listener
  • The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?
  • Joe
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

How can I delete the "My music" list?

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one?Android device, Samsung Galaxy S8+.

  • Newbie
  • I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one? Android de...
  • Joe
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes