app doesnt work no longer after being updated

pillepalonski · 2018-03-17

Hey there,

before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something like that- is there any help?

thanks!

Maria_B · 2018-03-22

Hey @pillepalonski!

Welcome to teh Spotify Community.

Can you let us know what device/operating system and Spotify version you're currently using? Also, could you Make sure there’s enough free space on the device’s memory (we recommend at least 1GB)?

Keep us posted,

Maria_BModerator

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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

LidaKampen · 2018-04-07

Hi MJ,

after the new update on my S3 mini android I can't log in anymore. It keeps telling me that I'm currently offline, but i'm not (couldn't have changed the password to try whether it would change anything). I have a premium account and use spotify mostly offline. can't turn it online without logging in.

Thanks for your help!

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