says offline but im not

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says offline but im not

Bigteddybear101
Casual Listener

I have internet connection on my cell but the app says I'm offline. I have deleted the app and put it back on I signed out than back in but nothing works. I have tried all I can think of but nothing works.

1 Reply

Re: says offline but im not

SergioDavid
Roadie

Hey @Bigteddybear101, welcome to the Community!

 

How long has this been going on for? What device, operating system, and Spotfiy version are you using? 

 

Also, is this happening on WiFi or mobile data? When you reinstalled the app, did you follow the exact steps listed here?

 

Let us know.

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