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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Si interrompe il brano

Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie

Newbie

Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie

744 Views

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Cant click on Podcast on Android

I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on the podcast I wanted, nothing would happen. I've trie...

Newbie

I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on th...

238 Views

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Superuser Contribution Downloads not saving keeps deleting after downloaded then green signal dissappear

Spoiler (Highlight to read) Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded 15 gb music downloaded twice now .Im using an sd card no virus .just keeps doingthis since last ...

Casual Listener

  Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded  15 gb music downloaded twice now . Im using an sd card no...

dwalkertinonee

Casual Listener

350 Views

2 replies

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Log in is not possible

I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i cannot cancel the Payment either!!!

Newbie

I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i c...

user-removed

Not applicable

409 Views

1 replies

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Spotify Premium ended, now what?

I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I downloaded still is there, and sometimes shows up a ...

Newbie

I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I d...

359 Views

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What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

Newbie

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

Joe

Community Legend

12882 Views

1 replies

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Como puedo eliminar musica importada desde el celular?

Hola a todos, pues resulta que se me ocurrio importar la musica que tenia en el celular a spotify con la ilusion de que se pudiera escuchar, obvio no sucedio asi, no me deja eliminarlas, no aparece la opcion. y pues la verdad es bastante molestoo ten...

Newbie

Hola a todos, pues resulta que se me ocurrio importar la musica  que tenia en el celular a spotify con la ilusion  de que se pudiera escuchar, obvio no sucedio asi, no me  deja elimina...

Wolfmansoul

Casual Listener

3248 Views

1 replies

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Superuser Contribution New android app - Radio?

Soooo... With the new app... Where are my artist radios? And where is the artist information/history/about?And for god's sake, wheres the search within a playlist, so I can verify if I already added a song?

Roadie

Soooo... With the new app...   Where are my artist radios?  And where is the artist information/history/about? And for god's sake, wheres the search within a playlist, so I can verify i...

user-removed

Not applicable

1857 Views

5 replies

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Poor audio quality in app

I just got premium and downloaded the app. The music sounds bad, there are little breaks when it clips or sounds as if it is glitching. I've changed the quality settings, I've downloaded/removed songs, etc. I also found it doesn't happen with local f...

Newbie

I just got premium and downloaded the app. The music sounds bad, there are little breaks when it clips or sounds as if it is glitching. I've changed the quality settings, I've downloaded/removed song...

412 Views

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Volume turns off randomly

So my Volume has decided to just turn competely off randomly while listening to music. It all started after I ran the update for my Samsung S7 edge to android version 7.0. I have uninstalled spotify, I've formatted my phone, I've made sure the equili...

Casual Listener

So my Volume has decided to just turn competely off randomly while listening to music. It all started after I ran the update for my Samsung S7 edge to android version 7.0. I have uninstalled spotify,...

532 Views

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Spotify offline

A che serve impostare Spotify sulla modalita offline se posso ascoltare i brani scaricati anche semplicemente spegnendo i dati e la Wi Fi senza attivare la modalita offline?

Newbie

A che serve impostare Spotify sulla modalita offline se posso ascoltare i brani scaricati anche semplicemente spegnendo i dati e la Wi Fi senza attivare la modalita offline?

691 Views

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playlist keeps playing

When I go to spotify it shows a song is playing even though I am not hearing it or wanting to hear it. I feel it is draining my phone battery. What do I do to keep it from draining my battery? Janet

Newbie

When I go to spotify it shows a song is playing even though I am not hearing it or wanting to hear it.  I feel it is draining my phone battery.  What do I do to keep it from draining my bat...

226 Views

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Spotfiy Logs Me Out

Alright, so after the most recent update, I was logged out of my Spotify account. I tried to log back in, which worked for all of three seconds before it logged me back out and again and told me my password/username was wrong. It clearly ISN'T, since...

Newbie

Alright, so after the most recent update, I was logged out of my Spotify account. I tried to log back in, which worked for all of three seconds before it logged me back out and again and told me my p...

373 Views

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All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Newbie

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Joe

Community Legend

314 Views

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"Storage" Option no longer available after update

Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't understand it. So frustrating. Galaxy S5Android 6.0.1S...

Newbie

Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't und...

429 Views

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can't delete data

every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over

Newbie

every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over

Joe

Community Legend

381 Views

1 replies

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Solved!! Save album as new playlist while preserving artist and album name

Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the case anymore.I currently have to manually enter the...

Newbie

Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the ...

tommytoothpaste

Newbie

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Can't Save or Download from Spotify Premium

Hi, Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes. Any ideas? Is it a bad update and is there another due soon? Simon

Newbie

Hi,  Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes.  Any ideas? Is it a bad update and is t...

372 Views

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Unable to get Spotify Unlimited on my Android phone despite already being a subscriber

I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual details, found that I can only get the 'Free' service that ...

Newbie

I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual det...

Joe

Community Legend

517 Views

1 replies

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Spotify Connect nicht moeglich

Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar.Geraete:Sonos Play 1, Onkyo Receiver, Medion Lifestream 2 usw.Eine aeltere App-Version (manuell installiert) funkti...

Newbie

Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar. Geraete: Sonos Play 1, Onkyo Receiver, Medion Lifestream...

FloG93

Casual Listener

8862 Views

1 replies

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