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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41663 Views
  • 65 replies
  • 25 likes
  • 41663 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877608 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877608 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26278 Views
  • 4 replies
  • 0 likes
  • 26278 Views
  • 4 replies
  • 0 likes

Descarga error

Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica que esta descargada la cancion y no puedo oirla, me g...

  • Newbie
  • Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica qu...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Spotify won't open on android

I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a second and then it went to the Google play store, ...

  • Newbie
  • I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a...
  • phan_times
  • Community Legend
  • 1156 Views
  • 1 replies
  • 0 likes
  • 1156 Views
  • 1 replies
  • 0 likes

Wrong titles shown when playing in car via Bluetooth A2DP

Hello,I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone. When I start playing the first title is right, but when the next song is playing the title won't change. When the third song is pl...

  • Casual Listener
  • Hello, I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone.  When I start playing the first title is right, but when the next song ...
  • Grazig
  • Newbie
  • 1689 Views
  • 1 replies
  • 5 likes
  • a2dp
    bluetooth
  • 1689 Views
  • 1 replies
  • 5 likes

Solved!! Trying to download songs to external sd card

My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/article/storage-and-data-information/?ref=related), h...

  • Casual Listener
  • My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/ar...
  • MrNobody1
  • Casual Listener
  • 3342 Views
  • 2 replies
  • 0 likes
  • 3342 Views
  • 2 replies
  • 0 likes

can't put more than 3400 songs in playlist

Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how this can be as I am only at around 3400 songs (close)...

  • Casual Listener
  • Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how th...
  • Joe
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Access to shazam

I have shazam and have premuim spotify too.I could add shazam track to spotify at last.But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam list . How can i integrate this two.I dont have any granted...

  • Newbie
  • I have shazam  and have premuim spotify too. I could add shazam track to spotify at last. But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Getting my android phone to recognise local files copied from desktop to android

I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can't play them when I'm offline on my phone.Does anyon...

  • Newbie
  • I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can'...
  • blahsi
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Not able to download songs

I am using a Samsung Note 8 (on TMobile). I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings to download using cellular" but yet I am on WiFi. Also, w...

  • Casual Listener
  • I am using a Samsung Note 8 (on TMobile).  I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Android Auto Search

Hi everybody,I just got a new car in which I can use Android Auto.Spotify works great on it - but I can't see any option to actually search for music on Spotify.I just can use saved playlists and radio channels.Is this work as designed or a bug?If th...

  • Regular
  • Hi everybody, I just got a new car in which I can use Android Auto. Spotify works great on it - but I can't see any option to actually search for music on Spotify. I just can use saved playlists...
  • phan_times
  • Community Legend
  • 20540 Views
  • 3 replies
  • 5 likes
  • 20540 Views
  • 3 replies
  • 5 likes

Auto Download New Podcast Episodes

Would love to see a feature added that allows you to have new podcast episodes downloaded as they come out for podcasts you follow. This would let me have all my new episodes for the day preloaded while I was connected to WiFi and then listen offline...

  • Casual Listener
  • Would love to see a feature added that allows you to have new podcast episodes downloaded as they come out for podcasts you follow. This would let me have all my new episodes for the day preloaded wh...
  • Ryan2246
  • Casual Listener
  • 4847 Views
  • 1 replies
  • 160 likes
  • Offline Access
    podcast
  • 4847 Views
  • 1 replies
  • 160 likes

Solved!! Cannot send message to or share music with another user

Hello,I'm using the Android app version 1.5.0.739 & my Android is 4.4.2.Here is my problem: I try to send a music track on Spotify to another user. I "click" on the three dots beside the track's name and the "Share" > "Send to". I enter the user's us...

  • Casual Listener
  • Hello, I'm using the Android app version 1.5.0.739 & my Android is 4.4.2. Here is my problem: I try to send a music track on Spotify to another user. I "click" on the three dots beside the ...
  • theDomenick
  • Regular
  • 39333 Views
  • 36 replies
  • 7 likes
  • 39333 Views
  • 36 replies
  • 7 likes

Trouble with Downloaded Musics

I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was an error message saying "You're Offline, get Online to L...

  • Newbie
  • I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was ...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

I can not hear the downloaded songs

I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the storage in the Sd card, if I put in the internal memory ...

  • Visitor
  • I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the stora...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Android equalizer

Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious.

  • Casual Listener
  • Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious. 
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Sempre offline

Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso fare a risolvere il problema?

  • Newbie
  • Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso far...
  • 679 Views
  • 0 replies
  • 2 likes
  • 679 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify shows offline error and switches layouts randomly.

Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they aren't in offline mode. A few minutes ago the app shut...

  • Casual Listener
  • Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they are...
  • TheFG
  • Casual Listener
  • 1233 Views
  • 4 replies
  • 0 likes
  • 1233 Views
  • 4 replies
  • 0 likes

unable to play some playlists

I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling the app and re-downloading everything again?

  • Music Fan
  • I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Solved!! where does my download from spotify go on my android??

I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??

  • Regular
  • I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??
  • Anonymous93
  • Newbie
  • 83083 Views
  • 5 replies
  • 1 likes
  • 83083 Views
  • 5 replies
  • 1 likes

All songs greyed out

Hi,Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop. Anybody help is appreciated

  • Casual Listener
  • Hi, Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop.   Anybody help is appreciated
  • Kartikrai
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes