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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387852 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Siempre que pongo la calidad en extrema está se revierte despues de unos minutos

Siempre que pongo la calidad en extrema ya sea en streaming o en descargas está se revierte despues de unos minutos de escuchar musica, es muy molesto porque tengo que desinstalar e instalar de nuevo la aplicación y descargar nuevamente mis playlists...

Newbie

Siempre que pongo la calidad en extrema ya sea en streaming o en descargas está se revierte despues de unos minutos de escuchar musica, es muy molesto porque tengo que desinstalar e instalar de nuevo...

412 Views

0 replies

1 likes

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Music Quality Always Reverts Back to Auto

Hi, I'm getting sick and tired of the Spotify app always reverting my default music quality to Automatic. I always set it to Extreme and before this it has work flawlessly but now it seems to revert back to Auto everytime I change the equaliser setti...

Newbie

Hi, I'm getting sick and tired of the Spotify app always reverting my default music quality to Automatic. I always set it to Extreme and before this it has work flawlessly but now it seems to revert ...

user-removed

Not applicable

639 Views

1 replies

2 likes

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Playback Paused - Your account is in use somewhere else.

Has anyone received this message?I am the only one using my account. I have logged into my desktop computer on spotify and clicked "log out on all devices", I have changed my password, deleted the app and re-downloaded, and yet it continously stops p...

Newbie

Has anyone received this message? I am the only one using my account. I have logged into my desktop computer on spotify and clicked "log out on all devices", I have changed my password, deleted the ...

472 Views

0 replies

0 likes

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Solved!! Spotify stopped because account is used by another unit

Hi. Since 2 days ago my spotify stop when I playing music after randomly 5 to 10 sec, and telling that my account is used by another unit. I have logged in to my account and changed my passsword and logged out for all unit. The problem is still there...

Casual Listener

Hi. Since 2 days ago my spotify stop when I playing music after randomly 5 to 10 sec, and telling that my account is used by another unit. I have logged in to my account and changed my passsword and ...

docl

Newbie

2002 Views

3 replies

0 likes

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Playlist sorting on Android does not ignore articles (such as "The", "A" and others)

A few days ago I noticed in my Android had sorted my playlists while ignoring articles in song names, but yesterday this happened again and it came back to taking articles in song names to sort it when sorting by title. This does not happen on Deskto...

Casual Listener

A few days ago I noticed in my Android had sorted my playlists while ignoring articles in song names, but yesterday this happened again and it came back to taking articles in song names to sort it wh...

279 Views

0 replies

0 likes

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Artist page

On my android, using a nexus 5 with android 8.1.0 with the latest Spotify version, the artist page seems to be broken... When I'm on a song I click view artist, and then a site comes up telling me that I'm offline, what I'm not. I'm connected to a ne...

Regular

On my android, using a nexus 5 with android 8.1.0 with the latest Spotify version, the artist page seems to be broken... When I'm on a song I click view artist, and then a site comes up telling me th...

oemel09

Regular

918 Views

7 replies

0 likes

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Superuser Contribution No daily mix

Hey all, I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature. My app is up to date and I have tried to restart it of c...

Newbie

Hey all,  I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature...

MaríaCamila

Roadie

432 Views

1 replies

0 likes

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Clearing download queue

How do you clear your download queue? I somehow got 476 songs in my download queue and I don't want to download them.

Newbie

How do you clear your download queue? I somehow got 476 songs in my download queue and I don't want to download them. 

1315 Views

0 replies

1 likes

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Spotify won't allow me to sign-in to Last.fm

For some reason, it just doesn't accept the password. I've changed it multiple times thinking maybe a character was throwing off the Spotify app, but it doesn't seem to matter what my password is. Spotify just tells me it was the wrong password every...

Newbie

For some reason, it just doesn't accept the password. I've changed it multiple times thinking maybe a character was throwing off the Spotify app, but it doesn't seem to matter what my password is. Sp...

278 Views

0 replies

1 likes

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No Music Library - update Android

Hello, So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to find them and I really would like to have them on my phone. Any...

Newbie

Hello,   So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to fin...

307 Views

0 replies

0 likes

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Spotify Premium family plan and still hearing suggested songs

It is so frustrating!! Despite paying for family plan and being logged properly, non of us can listen to one whole album without hearing annoying "suggested" songs. How do you turn off this thing!!!!Frustrated family ready to cancel premium plan...

Newbie

It is so frustrating!! Despite paying for family plan and being logged properly, non of us can listen to one whole album without hearing annoying "suggested" songs. How do you turn off this thing!!!!...

jstockmans

Newbie

327 Views

1 replies

0 likes

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I can't login

I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help!

Newbie

I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help! 

284 Views

0 replies

0 likes

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No "Add track to playlist" button

I'm trying to make a collaborative playlist with my friends. Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any songs to it. I've had Spotify for two days and I've been maki...

Newbie

I'm trying to make a collaborative playlist with my friends.   Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any s...

349 Views

0 replies

0 likes

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Radio - Liked from Radio playlist duplicate songs

So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug. The root cause is that the songs that are being played, some of the songs lose my rating, coincidentally asking me to "Like" or ...

Newbie

So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug.   The root cause is that the songs that are being played, some of the ...

whatifthis

Newbie

2007 Views

4 replies

0 likes

Duplicate Songs
like and dislike
Radio
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"Sorry account is used elsewhere" when trying to use Android device as remote for Google Home

So this has only started happening today so not sure if caused by an update from Spotify or Google... I can "cast" music to my Google home from the spotify app no problem (press play then select Google home speaker as device). Works fine. However, if...

Newbie

So this has only started happening today so not sure if caused by an update from Spotify or Google...   I can "cast" music to my Google home from the spotify app no problem (press play then se...

alreadyauser

Newbie

815 Views

2 replies

0 likes

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Playlist always plays same songs in same order

I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order.Is this a limitation of the free version? I didn't see this documented anywhere...

Newbie

I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order. Is this a limitation of the free version? I...

834 Views

0 replies

1 likes

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Android Not Letting Me See Full Podcast Lists

Ever since I installed the latest update (on 2/9/18), my android app will not let me see the full list of podcast episodes.This is only happening with larger podcasts (think 300+ episodes), where I can only see a small portion of their content (thing...

Visitor

Ever since I installed the latest update (on 2/9/18), my android app will not let me see the full list of podcast episodes. This is only happening with larger podcasts (think 300+ episodes), where I...

user-removed

Not applicable

1731 Views

1 replies

1 likes

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Fire Stick Problems

I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which I don’t mind but when one song finishes the next s...

Casual Listener

I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which...

salirezam

Newbie

1842 Views

2 replies

2 likes

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Congrats Spotify, this works always perfect!

No matter after how many updates or how many clean installations, within one week my offline tracks are always removed from my SD card.This is a rock-solid feature which Spotify offers, year after year, update after update, no matter how many users c...

Visitor

No matter after how many updates or how many clean installations, within one week my offline tracks are always removed from my SD card. This is a rock-solid feature which Spotify offers, year after ...

user-removed

Not applicable

650 Views

4 replies

0 likes

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