Help Wizard

Step 1


When clicking on inbox, nothing opens - only stays white

When clicking on inbox, nothing opens - only stays white

Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought,  "messages"-tab on desktops works fine.


Sony Xperia Z1

Android version: 4.2.2 

Spotify version:

Rooted: No

Space left (SD-card): 40,07GB

Space left (internal): 9,55GB

Photo of the problem:
Problem Sony Xperia Z1








HTC Desire HD

Android version: 2.3.5

Spotify version: 

Rooted: No

Space left (SD-card): 3,6GB

Space left (internal): 247MB

Photo of the problem:

Problem HTC Desire HD






Troubleshooting: (When writing "read above", I mean above this. My information about my devices).

What are the steps you took to get to the error/issue?

1. Opened Spotify on my device.

2. Opened tab "Inbox".

3. Tab stays white.


What I expected to happen 

I expected it to open the inbox, which should be similar to "messages" on a desktop.


Did you restart your device when troubleshooting in section B? 

I've tried to restart both devices, the same problem occur.


Did you read the connection troubleshooting tips?


Your Device:
Read above.

Device’s Operating System

Read above.


What type of account do you have?



Space left on your device

Read above.


Is your device rooted?

Read above (no).

Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?

Sony Xperia Z1: Probably, when I make a offline list the external SD card space is sinking.

HTC Desire HD: Yes.


Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes, same problem. The problem occur when WiFi is activated, and when Mobile Data is activated.


My mobile Spotify version

Read above.

My desktop Spotify version (if applicable)

The problem doesn't occur on my desktop, but:


My mobile provider and country

Sony Xperia Z1: Telia, Sweden. 

HTC Desire HD: I do not use any.


My username:



Do you have a Spotify (non-Facebook) login?



Are you logging in with Facebook or with your Spotify login details?

Spotify login details.


Do you have any screenshots you can attach to more clearly explain your issue?

Look above.




More information

- I have three conversations going, I can see that by looking on the desktop version.

- It was a few days ago I added my facebook account to Spotify. I do not know if it worked before. 


1 Reply

I also have the same problem!

Model number : Nexus 4

Android Version: 4.3

Build number: JWR66Y

Spotify Version: -- Ever since the message feature released I've never been able to access my messages.


Problem still persists on both WiFi and mobile network.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Suggested posts