Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought, "messages"-tab on desktops works fine.
Sony Xperia Z1
Android version: 4.2.2
Spotify version: 0.6.6.270
Space left (SD-card): 40,07GB
Space left (internal): 9,55GB
Photo of the problem:
HTC Desire HD
Android version: 2.3.5
Spotify version: 0.7.0.229
Space left (SD-card): 3,6GB
Space left (internal): 247MB
Photo of the problem:
Troubleshooting: (When writing "read above", I mean above this. My information about my devices).
What are the steps you took to get to the error/issue?
1. Opened Spotify on my device.
2. Opened tab "Inbox".
3. Tab stays white.
What I expected to happen
I expected it to open the inbox, which should be similar to "messages" on a desktop.
Did you restart your device when troubleshooting in section B?
I've tried to restart both devices, the same problem occur.
Did you read the connection troubleshooting tips?
Device’s Operating System
What type of account do you have?
Space left on your device
Is your device rooted?
Read above (no).
Are you using a custom ROM, if so which one, exactly?
Did you set your external SD card as storage location?
Sony Xperia Z1: Probably, when I make a offline list the external SD card space is sinking.
HTC Desire HD: Yes.
Did you manually install an older version before installing the latest version from the Play Store?
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes, same problem. The problem occur when WiFi is activated, and when Mobile Data is activated.
My mobile Spotify version
My desktop Spotify version (if applicable)
The problem doesn't occur on my desktop, but: 0.9.4.178.g259772ba
My mobile provider and country
Sony Xperia Z1: Telia, Sweden.
HTC Desire HD: I do not use any.
Do you have a Spotify (non-Facebook) login?
Are you logging in with Facebook or with your Spotify login details?
Spotify login details.
Do you have any screenshots you can attach to more clearly explain your issue?
- I have three conversations going, I can see that by looking on the desktop version.
- It was a few days ago I added my facebook account to Spotify. I do not know if it worked before.