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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5432 Views

0 replies

6 likes

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Only some of the songs in three of my playlists are uploading to my Android Phone?

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone. Yes - Ive logged out and lgged back in. Why do I have one Playlist that has over 2000 songs on my laptop and when I open my phone app it only ha...

Casual Listener

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone.  Yes - Ive logged out and lgged back in.  Why do I have one Playlist that has over ...

Joe

Community Legend

563 Views

8 replies

0 likes

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Playlists don't load

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of my playlists, even the offline-playlists, are stuck in...

Casual Listener

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of m...

helmii_

Casual Listener

505 Views

2 replies

0 likes

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Solved!! HTC Desire S/Android 2.3.5 not compatible

Dear all, after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error note says "Your device is not compatible with this version."). Which is s...

Casual Listener

Dear all,   after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error not...

BlondeDevil87

Casual Listener

2257 Views

2 replies

0 likes

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Device de-synchronised because of 3 devices limit

Hello, I several times experiences having all my playlist de-synchronise from my smartphone at the start of my trip back home. The last time I saw a message about synchronising on more than 3 devices. I am aware that one premium subscription allows m...

Music Fan

Hello,   I several times experiences having all my playlist de-synchronise from my smartphone at the start of my trip back home. The last time I saw a message about synchronising on more than ...

Joe

Community Legend

2470 Views

5 replies

0 likes

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'This track is not available' even though it's in my library.

So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier and it did get registered with my desktop Spotify a...

Music Fan

So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier ...

clh_hilary

Music Fan

1107 Views

10 replies

0 likes

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android update problem

After the latest update for Android Spotify is not working properly i'm just getting a white screen and have to kill the app several times in order to get it to work tracks are skipping and it frequently crashes.Is there any chance to fix this ?

Casual Listener

After the latest update for Android Spotify is not working properly i'm just getting a white screen and have to kill the app several times in order to get it to work tracks are skipping and it freque...

Taylor

Community Legend

468 Views

1 replies

0 likes

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No sync SpotifyPremium in SamsungGalaxyS2 w/ Android

My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help? MOBILE: SpotifyPremium v.0.6.2.64 Mobile: SamsungGalaxyS2 Android v.4.0.3 LAPTOP: LaptopS...

Newbie

My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help?   MOBILE: SpotifyPremium v....

Joe

Community Legend

249 Views

1 replies

0 likes

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Solved!! Music saving to SD card now???

I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my custom rom is doing it either. Anyone else notice thi...

Casual Listener

I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my c...

Joe

Community Legend

5428 Views

6 replies

0 likes

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App won't let me past login after reinstall.

I'm using Spotify Premium on my Samsung Galaxy ACE2 since november, and everything went right until one or two weeks ago. I was hearing music, I get out of the application, and the next time I wanted to get into Spotify, every thing was white on the ...

Newbie

I'm using Spotify Premium on my Samsung Galaxy ACE2 since november, and everything went right until one or two weeks ago. I was hearing music, I get out of the application, and the next time I want...

Taylor

Community Legend

311 Views

1 replies

0 likes

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Unable to log in with Facebook on app

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring spotify back up and log me in. Been having this probl...

Casual Listener

So when I try to log into spotify through facebook it will open up the Facebook log in page and then the next page (url starts with fbconnect://) won't load, where it would normally load and bring ...

mikevasquez

Newbie

3833 Views

13 replies

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Solved!! Unable to sync playlists between Nexus 7 and PC

Hi I am unable to sync playlists between my PC (Windows 7) and spotify on my Android Nexus 7. I have started, stopped and restarted spotify on both devices a number of times now. I have used the sync feature before so I know it works (at least it did...

Casual Listener

Hi   I am unable to sync playlists between my PC (Windows 7) and spotify on my Android Nexus 7. I have started, stopped and restarted spotify on both devices a number of times now. I have us...

Joe

Community Legend

1720 Views

6 replies

0 likes

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Playing offline synced playlists/songs on phone.

I have a few playlists offlined/synced to my phone. Will playing these songs use my phone's data plan or sinced they're offlined they won't affect any data usage? or do i have to turn Offline Mode on in order to make sure no data serviced is used? th...

Regular

I have a few playlists offlined/synced to my phone.  Will playing these songs use my phone's data plan or sinced they're offlined they won't affect any data usage?  or do i have to turn Off...

smoothmc40

Regular

330 Views

2 replies

0 likes

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Downloaded playlists repeatedly re-download

i have a few playlists that I have downloaded to my phone. Every week or so the lists, while still shown as downloaded on the playlist screen, when I open them up they show as downloading again. This happens to all lists regardless of if they have be...

Newbie

i have a few playlists that I have downloaded to my phone.    Every week or so the lists, while still shown as downloaded on the playlist screen, when I open them up they show as downlo...

Joe

Community Legend

340 Views

2 replies

0 likes

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Spotify app wrongly claiming "no internet connection available" with premium account

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it will load my playlist, but then won't let me play an...

Regular

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it w...

Whogivsachit

Casual Listener

1196 Views

13 replies

0 likes

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All my playlists have been changed!!!

Hi, every month i got the same problem with my playlist on the android, all my download playlist dissapear & i have to download again. ithink is becouse i pay two account with the same creditcard¿?¿¿? i will be happy if i fix this problem. Hola, cada...

Casual Listener

Hi, every month i got the same problem with my playlist on the android, all my download playlist dissapear & i have to download again. ithink is becouse i pay two account with the same creditcard...

meahtenoha

Spotify

290 Views

3 replies

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Playlist in offline mode

Hey there!I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode.I use Spotify every day on my Android phone, and this is really irritating. I have tried to delete Spotify from my phone and ins...

Casual Listener

Hey there! I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode. I use Spotify every day on my Android phone, and this is really irritat...

Joe

Community Legend

1134 Views

10 replies

0 likes

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Spotify charts on mobile unit

How can i use spotify charts on my mobile unit?

Newbie

How can i use spotify charts on my mobile unit?

Marco

Community Legend

795 Views

1 replies

0 likes

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Solved!! Difference between "offline" and "download" playlists

What is the difference between flagging a playlist for offline listening and downloading it? I am assuming marking a playlist as offline on your computer makes it available if say, your laptop, is not connected to the internet at the time you are lis...

Casual Listener

What is the difference between flagging a playlist for offline listening and downloading it?   I am assuming marking a playlist as offline on your computer  makes it available if say, y...

smelico

Community Legend

3663 Views

1 replies

0 likes

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Problem with SD card storage (regular "hax" not working anymore).

So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the software but it still stores on my phone. I've done i...

Casual Listener

So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the so...

alittlepeace

Regular

739 Views

6 replies

0 likes

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Offline tracks not playing due to no connection.

For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.

Regular

For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.

Joe

Community Legend

819 Views

5 replies

0 likes

Android App
Offline Access
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