Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?
My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?
Community Legend
469 Views
4 replies
0 likes
i am trying to login using facebook on my ohone but every time the page comes up saying there is an error connection for the page i have tried reinstalling and logging in with my username but the comes up as incorrect no idea what to do
i am trying to login using facebook on my ohone but every time the page comes up saying there is an error connection for the page i have tried reinstalling and logging in with my username but the com...
Casual Listener
600 Views
4 replies
0 likes
So I was thinking about going Premium now that you have the radio thing and I seem to use it all the time. I just wanted to know how devices were counted. Right now I use 2 laptops, a desktop, a phone, and two tablets. Are the "devices" only counting...
So I was thinking about going Premium now that you have the radio thing and I seem to use it all the time. I just wanted to know how devices were counted. Right now I use 2 laptops, ...
Community Legend
858 Views
1 replies
0 likes
Hello, i just got spotify premium and downloaded the android app. But i cant't login If i press insert my logindata and press login, the button says "loggin in" for a second and then switch back to "Login" without any error message. No matter what da...
Hello, i just got spotify premium and downloaded the android app. But i cant't login If i press insert my logindata and press login, the button says "loggin in" for a second and then switch back t...
Casual Listener
552 Views
1 replies
0 likes
I see bug in profile page in Android Spotify. My starred playlist is twice there. Fix it!
I see bug in profile page in Android Spotify. My starred playlist is twice there. Fix it!
Not applicable
630 Views
1 replies
0 likes
From some reason, I suddenly cant sync my lokal songs from my pc to my android phone (over wifi) I'm using a free account, (this was never a problem) but lately I get a popup on my phone, telling me that I have to have a premium account to download m...
From some reason, I suddenly cant sync my lokal songs from my pc to my android phone (over wifi) I'm using a free account, (this was never a problem) but lately I get a popup on my phone, ...
Casual Listener
1226 Views
8 replies
0 likes
I experienced a strange error. I don't know what happened but when I opened the app yesterday it would only show me a blank white screen with the menue bar. nothing more or less. I restarted the phone and killed the app. nothing worked.so I went to t...
I experienced a strange error. I don't know what happened but when I opened the app yesterday it would only show me a blank white screen with the menue bar. nothing more or less. I restarted the phon...
Community Legend
920 Views
1 replies
0 likes
Hey all, I have a Samsung Galaxy s3, recently got the Spotify premium upgrade. Gotta couple long car rides the coming weekends. Well, I went on my computer and made some playlists I'm pretty stoked about, but for some reason the songs aren't showing ...
Hey all, I have a Samsung Galaxy s3, recently got the Spotify premium upgrade. Gotta couple long car rides the coming weekends. Well, I went on my computer and made some playlists I'm pr...
Casual Listener
879 Views
5 replies
0 likes
Hi, I can't download music to my phone nor my computer (winsows) for some reason. I got a premium account, I've re-installed it and it's always worked before. I can click download on some of the songs in my download folder but nothing else, ie I can'...
Hi, I can't download music to my phone nor my computer (winsows) for some reason. I got a premium account, I've re-installed it and it's always worked before. I can click download on some of the so...
Community Legend
592 Views
3 replies
0 likes
When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?
When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?
Casual Listener
11589 Views
21 replies
0 likes
Hello, If this Q is silly, I apologise in advance. I suspect this is due to my phone, but I am having downloading all my selected playlists due to storage. I recenly upgraded my phone with an 32gb SD card, but it does not seem to stroe the music ther...
Hello, If this Q is silly, I apologise in advance. I suspect this is due to my phone, but I am having downloading all my selected playlists due to storage. I recenly upgraded my...
Community Legend
444 Views
1 replies
0 likes
Hello. I was interested in listening to and obtaining Hawthorne Heights cd - HOPE, but it does not appear when searched on the app. A google search returned the results of the cd, but when I opened it, it merely said that the tracks were unavailable,...
Hello. I was interested in listening to and obtaining Hawthorne Heights cd - HOPE, but it does not appear when searched on the app. A google search returned the results of the cd, but when I opened i...
Community Legend
444 Views
1 replies
0 likes
Hey everybody, I have a HTC One and a premium account of spotify but I can't use the radio function. If I open the spotify app there are just my playlists but no radio function. Please help me Thanks
Hey everybody, I have a HTC One and a premium account of spotify but I can't use the radio function. If I open the spotify app there are just my playlists but no radio function.  ...
Community Legend
610 Views
5 replies
0 likes
After scouring the Spotify message board it seemed the consensus was that a 32GB SD card was more than enough to store 3333 tracks offline at extreme quality. So, I bought a 32GB card and began to sync my 3100 track playlist. Download stopped at abou...
After scouring the Spotify message board it seemed the consensus was that a 32GB SD card was more than enough to store 3333 tracks offline at extreme quality. So, I bought a 32GB card and began to sy...
Community Legend
1472 Views
3 replies
0 likes
Description When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't syncOther playlists are "Loading..."Random No Internet Connection messageNo search, what's new, music or playlists What are th...
Description When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync Other playlists are "Loading..." Random No Internet Conne...
Regular
742 Views
3 replies
0 likes
I'm running stock Android on both devices with the following versions:Sprint Galaxy Nexus: 4.2.1Nexus 7 16GB: 4.2.2 The app on both devices has been occasionally showing a completely blank white screen even when I open the menu in the toolbar or what...
I'm running stock Android on both devices with the following versions: Sprint Galaxy Nexus: 4.2.1 Nexus 7 16GB: 4.2.2 The app on both devices has been occasionally showing a completely bla...
561 Views
0 replies
0 likes
=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...
=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...
Newbie
1879 Views
2 replies
4 likes
I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or headphones in, and then silence. Other audio files pl...
I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or he...
Community Legend
1144 Views
1 replies
0 likes
On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the playing song and song queue in flash. This way you will still be able to play back what was playing when memory ...
On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the playing song and song queue in flash. This way yo...
393 Views
0 replies
0 likes
I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????
I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????
Community Legend
331 Views
1 replies
0 likes
