Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118172 Views

27 replies

4 likes

  • 118172 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237890 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 237890 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598766 Views

79 replies

3 likes

  • 598766 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491253 Views

581 replies

42 likes

Account
Free
  • 491253 Views
  • 581 replies
  • 42 likes

Premium membership app access.

I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...

Casual Listener

I want to confirm.. If I am signed up for the 9.99 premium service per month.    I can use any device, and use anywhere internationally right ??    So how can I download t...

Peter__

Community Legend

1002 Views

5 replies

0 likes

  • 1002 Views
  • 5 replies
  • 0 likes

No "shuffle

I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuffle mode" button where it should be.

Regular

I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuff...

Sheugel

Roadie

2498 Views

12 replies

0 likes

  • 2498 Views
  • 12 replies
  • 0 likes

Spotify crashes down immediately after trying to open it

Here is a little something about my problem that I sent to spotify helping team:I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 months, I'm using spotify on my phone (samsung galaxy s3 ...

Newbie

Here is a little something about my problem that I sent to spotify helping team: I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 mo...

Joe

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Browse feature missing

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Casual Listener

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Ruchirj

Casual Listener

1168 Views

2 replies

0 likes

  • 1168 Views
  • 2 replies
  • 0 likes

Broswe playlist

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it?P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Newbie

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it? P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Josh

Community Legend

810 Views

2 replies

0 likes

  • 810 Views
  • 2 replies
  • 0 likes

Solved!! Browse option not available on Android

Hi I don't have the Browse option available in my menu on three different devices. I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a Sony Xperia tab on Android and the option is also missing there. I don't be...

Regular

Hi   I don't have the Browse option available in my menu on three different devices.   I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a So...

sultanaman

Casual Listener

3282 Views

8 replies

0 likes

  • 3282 Views
  • 8 replies
  • 0 likes

Free app not working

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now.I downloaded the app again, logged in and went to a playlist.However, the button only says 'Download' and not 'Shuffle play' like it...

Regular

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now. I downloaded the app again, logged in and went to a playlist. However, the b...

gie005

Regular

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
  • 0 likes

Solved!! Spotify mix my files

Hi ! First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english) I have a problem : i just encoded two albums from an artist (a live, and a re...

Casual Listener

Hi !   First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english)   I ha...

pierro_oh

Casual Listener

758 Views

3 replies

0 likes

  • 758 Views
  • 3 replies
  • 0 likes

Be able to sync ALL tracks in your playlists.

Hello. Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the hookup? Please release the limit. /M

Casual Listener

Hello.   Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the ho...

Josh

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Offline synching has stopped as there is no room left on this device

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upon reinstall from the Play store the problem reoccurs. How...

Regular

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upo...

Josh

Community Legend

561 Views

1 replies

0 likes

Sdcard storage muddle
  • 561 Views
  • 1 replies
  • 0 likes

Soundless Playback on 4.4.2

I own a Nexus 5 running Android 4.4.2. When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, the volume is correct, but still nothing can be heard. Does anybody ha...

Regular

I own a Nexus 5 running Android 4.4.2.    When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, th...

Klugschwätzer

Regular

758 Views

3 replies

0 likes

  • 758 Views
  • 3 replies
  • 0 likes

Solved!! Does the last version (with spotify free) work on old devices with gingerbread?

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery. The question is: does the latest version with spotify "shuffle" free work on older Android OS? Thanks.

Casual Listener

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery.   The question is: does the latest version with spotify "shuffle" free wor...

Peter__

Community Legend

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

Does Spotify care that non-Facebook users can't share songs from android or iOS?

Empty friends list on iOS and Android apps. Have they even acknowledged this issue? Doesn't seem like it. It's like spotify can't decide if they want to be Twitter or Facebook and they are stuck inbetween with simple things like sharing not working. ...

Casual Listener

Empty friends list on iOS and Android apps.     Have they even acknowledged this issue? Doesn't seem like it.       It's like spotify can't decide if they want to b...

brianSpotify

Casual Listener

820 Views

4 replies

0 likes

  • 820 Views
  • 4 replies
  • 0 likes

No sound on streaming on Nexus 7 (2012)

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a song, there's no sound. Any idea what to do here?

Casual Listener

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a s...

Joern

Casual Listener

1630 Views

4 replies

0 likes

  • 1630 Views
  • 4 replies
  • 0 likes

Copying playlists from Android to Spotify. I’ve pulled out most of my hair….please help me to stop!

Yes, I’m going crazy trying to copy my Android playlists into Spotify. I’ve tried multiple “solutions”, and none of them worked so far. Pleeeeeease, can I get some solid advice? Here are the details. I have about 1,500 tracks/songs allocated to 14 pl...

Newbie

Yes, I’m going crazy trying to copy my Android playlists into Spotify. I’ve tried multiple “solutions”, and none of them worked so far. Pleeeeeease, can I get some solid advice?   Here are t...

Joe

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Lost starred songs

I recently reset and restored my iphone 5 to try to improve battery life, and after restoring, my spotify starred list was no longer available offline...how do I go about syncing these again?

Newbie

I recently reset and restored my iphone 5 to try to improve battery life, and after restoring, my spotify starred list was no longer available offline...how do I go about syncing these again?

Peter__

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

No sound since Android (0.7.4)

I have a premium subscription, for about a year now, and as of the past few days I can't play any songs. The timing bar will move along as if the song is playing but there is no sound. I've deleted the cache, uninstalled/reinstalled the app and nothi...

Regular

I have a premium subscription, for about a year now, and as of the past few days I can't play any songs. The timing bar will move along as if the song is playing but there is no sound. I've deleted t...

svlahakos

Regular

2675 Views

14 replies

0 likes

  • 2675 Views
  • 14 replies
  • 0 likes

Changing Output

Hi all, I have a Nexus 5 and am struggling to work out if you can select whether you want Spotify to play through Bluetooth or Aux. Is there an option to do this that I'm missing? Many thanks.

Casual Listener

Hi all, I have a Nexus 5 and am struggling to work out if you can select whether you want Spotify to play through Bluetooth or Aux.  Is there an option to do this that I'm missing?   ...

TheStageIsOver

Regular

7882 Views

4 replies

0 likes

  • 7882 Views
  • 4 replies
  • 0 likes

No sound Samsung Galaxy S4

I'm not getting any sound while streaming. I've even tried reinstalling to no avail. It's something with my account because when I tried on a different devicei got the same results. when I try to skip to a certain part of the track it just restarts s...

Newbie

I'm not getting any sound while streaming. I've even tried reinstalling to no avail. It's something with my account because when I tried on a different devicei got the same results. when I try to sk...

630 Views

0 replies

0 likes

  • 630 Views
  • 0 replies
  • 0 likes

Spotify pauses when I receive a message through hangouts

Spotify pauses for about 2 seconds whenever I receive a message from Google Hangouts. This all happens whenever I am actively using the app. What noticed is that when I turn off notification completely and I receive a message, the music continues to ...

Newbie

Spotify pauses for about 2 seconds whenever I receive a message from Google Hangouts. This all happens whenever I am actively using the app.  What noticed is that when I turn off notification co...

Joe

Community Legend

2064 Views

2 replies

0 likes

  • 2064 Views
  • 2 replies
  • 0 likes