Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message. "We found no place to store our data, please check that you have a working SD card and free space" I...
I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message. "We found no place to store our ...
Not applicable
5434 Views
3 replies
0 likes
I have 501 tracks on my iPod which transferred pretty easily to my Mac Air. However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available. The other 470 are grayed out and when I click on one it say's "The track is not available"....
I have 501 tracks on my iPod which transferred pretty easily to my Mac Air. However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available. The other 470 are grayed out...
Community Legend
701 Views
2 replies
0 likes
My offline playlist cant load if i start spotify without any data connection but once i go online for a couple of seconds it can load and i can go offline again with my hold list working. The last played song before i quit spotify the last time alway...
My offline playlist cant load if i start spotify without any data connection but once i go online for a couple of seconds it can load and i can go offline again with my hold list working. The last pl...
Regular
1114 Views
3 replies
0 likes
Paid for premium account so I can listen to artists in the "Following" list that I've accrued on my desktop. DL'ed the app on my Galaxy Nexus and synced to my premium account only to find that those lists are MISSING!!! @#O@*!!! There is a "Friends" ...
Paid for premium account so I can listen to artists in the "Following" list that I've accrued on my desktop. DL'ed the app on my Galaxy Nexus and synced to my premium account only to find that ...
Community Legend
8326 Views
8 replies
0 likes
I have an Android tablet, not the phone. Two days ago all the sudden the screen froze when I was skipping songs and then spotify stopped working and now it has a big problem, it said 'Downloaded playlists will play here' and then under playlists it s...
I have an Android tablet, not the phone. Two days ago all the sudden the screen froze when I was skipping songs and then spotify stopped working and now it has a big problem, it said 'Downloaded play...
Community Legend
703 Views
2 replies
0 likes
## Site This message is at * [GitHub](https://github.com/mirror/spotify/issues/1) because it parse Markdown that makes it easier to read a message* [Spotify Ideas](http://community.spotify.com/t5/Spotify-Ideas/Change-the-Android-widget-so-that-it-tel...
## Site This message is at * [GitHub](https://github.com/mirror/spotify/issues/1) because it parse Markdown that makes it easier to read a message * [Spotify Ideas](http://community.spotify.com/...
Community Legend
1417 Views
1 replies
0 likes
When I download music from spotify app, where does the downloaded songs go to???? I can't find it...
When I download music from spotify app, where does the downloaded songs go to???? I can't find it...
Community Legend
5403 Views
1 replies
0 likes
Hallo community,I've a question about the spotify function on the slidedown menu, where all options and shortcut buttons are placed.When Spotify is running i the Background i normally have the buttons backwards, pause and foreward. Also the titelcove...
Hallo community, I've a question about the spotify function on the slidedown menu, where all options and shortcut buttons are placed. When Spotify is running i the Background i normally have th...
Casual Listener
996 Views
3 replies
0 likes
Hi I know that the new update makes the storage choose itself where to save the offline lists and everything no spotify, but i really want a option that i can choose my self where to storage my spotify. If i have 10 GB on my mobile storage, and 16 MB...
Hi 🙂 I know that the new update makes the storage choose itself where to save the offline lists and everything no spotify, but i really want a option that i can choose my self where to storag...
Community Legend
1181 Views
5 replies
0 likes
I've had Premium account with Spotify for some time now (a year? two?). The only reason I keep Premium account is because I can sync music to my phone: without this feature - I don't really need it.. So far Spotify app worked great with my Samsung Ga...
I've had Premium account with Spotify for some time now (a year? two?). The only reason I keep Premium account is because I can sync music to my phone: without this feature - I don't really need it.....
Community Legend
862 Views
3 replies
0 likes
I have spotify premium from Norway, but I study in Hungary. Recently I had to purchase a new phone here in Hungary,and now I can't get spotify on my phone since it hasn't been launched in Hungary yet! I really love spotify and I use it all the time o...
I have spotify premium from Norway, but I study in Hungary. Recently I had to purchase a new phone here in Hungary,and now I can't get spotify on my phone since it hasn't been launched in Hungary yet...
Community Legend
521 Views
1 replies
0 likes
Hi all, When attempt to sync my local files to Spotify via WiFi, it never goes past "pending". This is on a new Moto X. I've searched through the forums, and I couldn't find a solution for the issue.
Hi all, When attempt to sync my local files to Spotify via WiFi, it never goes past "pending". This is on a new Moto X. I've searched through the forums, and I couldn't find a solution for...
Community Legend
4599 Views
1 replies
0 likes
Hello, I recently made my account "premium", in order to be able to listen to my playilists offline. While everything is fine on my Windows, when I tried syncing my Android phone (Samsung Google Nexus S, Android 4.1.2, rooted) I got the message that ...
Hello, I recently made my account "premium", in order to be able to listen to my playilists offline. While everything is fine on my Windows, when I tried syncing my Android phone (Samsung Google Nexu...
Casual Listener
505 Views
2 replies
0 likes
I'm using a Samsung Galaxy S3. I've noticed that album artwork seems to have too much white in the images. Is this just me or is anyone else having this issue? Here are some screenshots:
I'm using a Samsung Galaxy S3. I've noticed that album artwork seems to have too much white in the images. Is this just me or is anyone else having this issue? Here are some screenshots: ...
Spotify
5213 Views
25 replies
0 likes
I have added room to my phone- purchased more memory even & it still isn't syncing. I have restarted phone, deleted & added the songs again. So frustrating!!! Thinking of canceling my subscription.
I have added room to my phone- purchased more memory even & it still isn't syncing. I have restarted phone, deleted & added the songs again. So frustrating!!! Thinking of canceling my subscri...
Community Legend
324 Views
1 replies
0 likes
I'm actually looking to use DashClock extensions to control Spotify behavior on my Galaxy S3, but every time I'm playing music the lock screen widget gets in the way of all my other widgets. I've looked all through the setting, but I can't see how to...
I'm actually looking to use DashClock extensions to control Spotify behavior on my Galaxy S3, but every time I'm playing music the lock screen widget gets in the way of all my other widgets. I've loo...
Casual Listener
1185 Views
2 replies
2 likes
So, my subscription run out the other day, and I can't afford to renew until Saturday. I have been listening to my local files on my android since then with no problem. Suddenly, halfway through a song, everything goes dead, and I check to find it te...
So, my subscription run out the other day, and I can't afford to renew until Saturday. I have been listening to my local files on my android since then with no problem. Suddenly, halfway through a so...
340 Views
0 replies
0 likes
Everytime I try to play any song on any of my playlist, a message pops up that says "only premium users can stream on demand." I've been a premium user for quite some time so I don't understand why I am getting this message? It's very annoying
Everytime I try to play any song on any of my playlist, a message pops up that says "only premium users can stream on demand." I've been a premium user for quite some time so I don't understand why I...
Community Legend
316 Views
1 replies
0 likes
The music coming from my Android phone is mixed up and sounds demonic. I don't know what is wrong with it, but hopefully it can be fixed. Thank you!
The music coming from my Android phone is mixed up and sounds demonic. I don't know what is wrong with it, but hopefully it can be fixed. Thank you!
Spotify
388 Views
1 replies
0 likes
Hi there! Subject sounds strange, but that's how it is. I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There are no errors with the playback until the point where Spotify has to play a song...
Hi there! Subject sounds strange, but that's how it is. I have a Premium account and a playlist with about 1.500 songs for Offline usage on my Android phone / HTC. There ar...
Roadie
884 Views
2 replies
0 likes
