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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5844 Views

0 replies

7 likes

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Playlist Shows 8 titles, but only 7 are listed

Hi, I tried to find the same problem in this forum, but I didn't find any similar post. Sorry if I misslooked. My issue is the following : When I go on Playlist, I have my 2 Playlists showing with the first containing 8 titles and the second 9. But, ...

Newbie

Hi,   I tried to find the same problem in this forum, but I didn't find any similar post. Sorry if I misslooked.   My issue is the following : When I go on Playlist, I have my 2 Pla...

Joe

Community Legend

303 Views

1 replies

0 likes

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"Starred" Radio Plays Wrong Genre

All, This happens on all platforms, but my LG Optimus G is my primary device so I'm posting here. I've got a Starred list of about 400 songs, mostly rock with maybe one or two "funk" tunes. As of this morning, the Radio for this list plays ONLY funk ...

Visitor

All,   This happens on all platforms, but my LG Optimus G is my primary device so I'm posting here.   I've got a Starred list of about 400 songs, mostly rock with maybe one or two "...

Joe

Community Legend

657 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

New update make spotify bad with Bluetooth

Today i got the newest spotify update, and it works Great. Or i thought so until i connected with my Bluetooth headset or Bluetooth speaker. Thw music stops after three seconds every time. Pleas fix this fast.

Music Fan

Today i got the newest spotify update, and it works Great. Or i thought so until i connected with my Bluetooth headset or Bluetooth speaker. Thw music stops after three seconds every time. Pleas ...

Joe

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
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Collapse Downloaded in Android app

Can you please put in a way to filter, collapse, or turn off the list of downloaded playlists in the app? I don't want this feature and find it to be a pain to scroll all the way down to the bottom every time I want to switch playlist folders.

Newbie

Can  you please put in a way to filter, collapse, or turn off the list of downloaded playlists in the app?  I don't want this feature and find it to be a pain to scroll all the way down to ...

Joe

Community Legend

332 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Remote For Android on CLEAR ISP

SOL over here!!!!!!! I cannot find a spotify remote application for my Android (DROID RAZR) that DOES NOT REQUIRE a wi-fi router connection . . . . . I use a CLEAR Cache . . . . . Can anybody help me??????

Newbie

SOL over here!!!!!!! I cannot find a spotify remote application for my Android (DROID RAZR) that DOES NOT REQUIRE a wi-fi router connection . . . . . I use a CLEAR Cache . . . . . Can anybody he...

Joe

Community Legend

426 Views

1 replies

0 likes

Android App
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Shuffle turns off all the time

Ever since the last update I have noticed that shuffle will shut itself off. This happens at least once every time I use Spotify and is driving me all caps CRAZY. im a random guy, i love random things, random jokes, but mostly random playlists. make ...

Music Fan

Ever since the last update I have noticed that shuffle will shut itself off.  This happens at least once every time I use Spotify and is driving me all caps CRAZY. im a random guy, i love random...

Joe

Community Legend

2083 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Playlist Folders unavailable w/o connection

When Spotify is opened when an internet connection is not available, folder contents cannot be accessed and will remain inaccessible until an internet connection is made in online mode. Folders are greyed out Song count reads "Loading ..,." Folder ca...

Music Fan

When Spotify is opened when an internet connection is not available, folder contents cannot be accessed and will remain inaccessible until an internet connection is made in online mode...

Joe

Community Legend

989 Views

6 replies

0 likes

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premium trial problems with zip code

When I tried To Get The Trial on My Phone, It Said My Zip Code Was Invalid. It Is MY Correct ZIp Code.

Casual Listener

When I tried To Get The Trial on My Phone, It Said My Zip Code Was Invalid. It Is MY Correct ZIp Code.

meahtenoha

Spotify

791 Views

5 replies

0 likes

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Playing in Car Samsung S4

When I connect my S4 via USB cable it only plays the music app. I can have Spotify running, and it will play it via the S4 speaker but will not play through my car speakers. My car is a Toyota Camry 2013. How do I fix this?

Newbie

When I connect my S4 via USB cable it only plays the music app. I can have Spotify running, and it will play it via the S4 speaker but will not play through my car speakers. My car is a Toyota Camry ...

Joe

Community Legend

961 Views

1 replies

0 likes

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HTC ONE Spotify downloaded playlists problem!!

I need some help. On the Spotify application on HTC ONE there is a small problem. I downloaded 1 playlist to my phone, but when i enter the list in offline mode, there is no songs. Is it some settings that is wrong or what ? Please help!

Newbie

I need some help. On the Spotify application on HTC ONE there is a small problem. I downloaded 1 playlist to my phone, but when i enter the list in offline mode, there is no songs.  Is it som...

Joe

Community Legend

367 Views

1 replies

0 likes

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Android local MP3 starts spotify automatically

Without spotify installed on my Samsung Tab2, when I click on Mp3 file in 'my files', the mp3 player app starts and plays the mp3 file. However, when Spotify is installed, and I'm clicking on the same Mp3 file, the Spotify App starts, but the Mp3 fil...

Casual Listener

Without spotify installed on my Samsung Tab2, when I click on Mp3 file in 'my files', the mp3 player app starts and plays the mp3 file. However, when Spotify is installed, and I'm clicking on the sam...

Joe

Community Legend

3663 Views

6 replies

0 likes

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blank screen - can't play music - Samsung Galaxy Mini.... wtf ???

For some reason (perhaps due to an update) Spotify no longer works on my phone... I am paying for the premium service (9.99 per month) and I can only play it on my computer when I am at home. Part of the reason why I love spotify is because I can use...

Newbie

  For some reason (perhaps due to an update) Spotify no longer works on my phone... I am paying for the premium service (9.99 per month) and I can only play it on my computer when I am at home...

Taylor

Community Legend

553 Views

1 replies

0 likes

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Local files will not sync to Galaxy S3, even though Spotify says they are synced

Hi all, My problem is that spotify doesn't sync my local files with my Galaxy S3. Files hosted by spotify sync perfectly. The weird thing is that it syncs some files but skips others. My playlist will have the green arrow next to it but more than hal...

Casual Listener

Hi all,   My problem is that spotify doesn't sync my local files with my Galaxy S3. Files hosted by spotify sync perfectly. The weird thing is that it syncs some files but skips others. My p...

Censmogar

Casual Listener

523 Views

2 replies

0 likes

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Solved!!Superuser Contribution Device won't show up in Devices

My droid no longer shows up as a device on the desktop player. Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. This started about the same time as I upgraded the app and exp...

Visitor

My droid no longer shows up as a device on the desktop player.  Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. ...

Maurost

Newbie

66669 Views

28 replies

0 likes

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Solved!! Sony Xperia Z Widgets

Hi I understand the spotify android version is suppoused to have home screen and lock screen widgets, however I do not seem to be able to see them, or an option to activate them. I am new to android since coming off an Iphone 4, can anyone help me ge...

Casual Listener

Hi I understand the spotify android version is suppoused to have home screen and lock screen widgets, however I do not seem to be able to see them, or an option to activate them. I am new to android ...

Shaun1810

Casual Listener

3359 Views

4 replies

0 likes

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Many small bugs annoying me

I have an HTC One X (AT&T version) running Android 4.1.1 and there's a bunch of small things that are annoying me. I am so close to moving over to another service because of the lack of care for Android. iOS has none of the bugs that I'm about to lis...

Newbie

I have an HTC One X (AT&T version) running Android 4.1.1 and there's a bunch of small things that are annoying me. I am so close to moving over to another service because of the lack of care for ...

Joe

Community Legend

423 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

radio not working and spotify app cannot login

I'm having the same problem now. I have been using spotify premium on my HTC one xl for the last 3 weeks. It's been great but happened yesterday whatever radio station I got into the music plays, but it gives no sound. So I tried logging out and logg...

Casual Listener

I'm having the same problem now. I have been using spotify premium on my HTC one xl for the last 3 weeks. It's been great but happened yesterday whatever radio station I got into the music plays, b...

Peter__

Community Legend

406 Views

1 replies

0 likes

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Solved!! Sound level inconsistent. (Galaxy S4)

Whenever I play a song on spotify the sound starts very low. This means that I have to up the level considerably to even hear the sound. Then, after about 30-90 seconds the sound jumps to normal levels again. This is very annoying plus it hurts me ea...

Casual Listener

Whenever I play a song on spotify the sound starts very low. This means that I have to up the level considerably to even hear the sound.      Then, after about 30-90 seconds the ...

AlibabaUK

Regular

9355 Views

7 replies

1 likes

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  • 1 likes

Sound stops working on my HTC One

Hi, I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. Right I can't listen to offline files, radio or anything. - Sound...

Casual Listener

Hi,    I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on agai...

duffusion

Regular

1984 Views

5 replies

0 likes

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songs not available

My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?

Casual Listener

My daughter and I both have spotify on our phones. Howand are premium members. I have songs I can get that she doesn't have access to and vice versa. Why is this?

Liam

Community Legend

451 Views

4 replies

0 likes

  • 451 Views
  • 4 replies
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