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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5895 Views

0 replies

7 likes

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  • 7 likes

Spotify stops

Hello. Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at all (both wifi and 3g). When this happens on my nexus 4 device the l...

Casual Listener

Hello.   Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at al...

420 Views

0 replies

0 likes

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offline folder deleted

Hello i am from germany so sorry for my bad 30 before, i updated a playlist on my computer and after that i wanted to hear the playlist on my mobile phone. But when i opened spotify i had to login and all my playlist were deleted. What could i do to ...

Casual Listener

Hello i am from germany so sorry for my bad 🙂 30 before, i updated a playlist on my computer and after that i wanted to hear the playlist on my mobile phone. But when i opened spotify i had to l...

shizwipe

Newbie

1056 Views

8 replies

0 likes

spotify offline folder deleted
  • 1056 Views
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Offline folders?

Hi, I've created some folders with multiple playlists. Can I also download an entire folder to my Android device or do I have to do this playlist by playlist? Thx!

Newbie

Hi, I've created some folders with multiple playlists. Can I also download an entire folder to my Android device or do I have to do this playlist by playlist?   Thx!

Joe

Community Legend

618 Views

1 replies

0 likes

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App consumes a lot of mobile data for offline playlists

Hi, I only use the app for offline playlists, synced over WiFi, and it consumes a lot of mobile data (around 13MB per week). I have a short limit of mobile data usage, so this is a problem for me. Any thoughts on what the app is doing? Best regards, ...

Music Fan

Hi,   I only use the app for offline playlists, synced over WiFi, and it consumes a lot of mobile data (around 13MB per week). I have a short limit of mobile data usage, so this is a probl...

fatings

Music Fan

646 Views

2 replies

0 likes

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Spotify telling me I don't have a Premium account?

Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please tell me whats going on. Thanks.

Visitor

Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please t...

bishpal

Newbie

1363 Views

9 replies

0 likes

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Solved!! Spotify Offline Mode - How does it work?

HelloI am planning to buy Spotify Premium in order to be able to listen to Spotify on my Android device. Before I do so, I have some questions I didn't find the answers for (yet).1) When I've downloaded a playlist for offline mode, does it use my Int...

Regular

Hello I am planning to buy Spotify Premium in order to be able to listen to Spotify on my Android device. Before I do so, I have some questions I didn't find the answers for (yet). 1) When I've...

krongen

Newbie

329003 Views

32 replies

3 likes

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  • 3 likes

Why pay 17,50$ for something which doesn't work anyway?

Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to: Clear data Clear Cache Uninstall Turn off my phone Pull out ...

Casual Listener

Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to: Clear...

Zeuthen

Casual Listener

508 Views

2 replies

0 likes

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How do I install the previous version?

I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't be an issue. Only started happening after the upgrad...

Roadie

I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't b...

yeaber

Music Fan

15324 Views

4 replies

0 likes

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I only want spotify on my Android

I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up too much space and slows my computer down. Here is ...

Newbie

I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up ...

yeaber

Music Fan

756 Views

1 replies

0 likes

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"Unfortunately, Spotify has stopped"

Hello.This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. Any help?

Newbie

Hello. This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. ...

533 Views

0 replies

0 likes

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Unable to Update Playlists

I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they do not download into my playlist on my HTC One. I h...

Music Fan

I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they ...

Joe

Community Legend

363 Views

1 replies

0 likes

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Spotify Android whats new

Whats New does not give a list of top artists or songs. On Android. Why?

Regular

Whats New does not give a list of top artists or songs. On Android.   Why?

Willsburton

Regular

609 Views

4 replies

0 likes

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Problems since last update

Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three) to take care of that. But, in addition, more distr...

Roadie

Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three)...

politzer

Roadie

693 Views

6 replies

0 likes

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Android offline - playlists songs undownload

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me realising all of the time. Here's my issue: I download ...

Regular

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me real...

winterwulf

Regular

6323 Views

10 replies

2 likes

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  • 10 replies
  • 2 likes

can't see select synced offline playlist when not connected to internet

Nexus 4, newest android version, newest Spotify version.I sync a playlist, I made, called best of rock, and then, when I am sure it's finished syncing, I disconnect wifi and try to view the playlist, but when I click on it, there is nothing there (it...

Casual Listener

Nexus 4, newest android version, newest Spotify version. I sync a playlist, I made, called best of rock, and then, when I am sure it's finished syncing, I disconnect wifi and try to view the playl...

Timewarp

Regular

1216 Views

8 replies

0 likes

offline sync
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spotify stops working after 1 minute on android

So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 minutes. So when I am on an app like Google or instag...

Casual Listener

So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 mi...

Joe

Community Legend

408 Views

1 replies

0 likes

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Where can I downlaod previous version?

Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation for many hours this weekend (8+ hours), and the new ver...

Music Fan

Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation fo...

yeaber

Music Fan

497 Views

2 replies

0 likes

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Android App Feedback :)

So, I'm making this new thread as I want to point some things out about the new version, if you have anything else to point out please feel free to reply So, here goes: The notification is not expanded by default. I'm almost certain this is possible,...

Community Legend

So, I'm making this new thread as I want to point some things out about the new version, if you have anything else to point out please feel free to reply 🙂   So, here goes:   The...

622 Views

0 replies

0 likes

Android
Client
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Android Spotify keeps asking me to login

I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to login again. This is infuriating! It also means that ...

Casual Listener

I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to ...

Joe

Community Legend

613 Views

1 replies

0 likes

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  • 1 replies
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Updated Spotify on my Mobile phone, can't log in anymore

Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) . I am a premium user and I pay that amount of money so I can use Spotify on my phon...

Newbie

Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) .   I am a premium us...

Joe

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
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  • 0 likes