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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14302 Views
  • 54 replies
  • 17 likes
  • 14302 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864342 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864342 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23256 Views
  • 3 replies
  • 0 likes
  • 23256 Views
  • 3 replies
  • 0 likes

this track is not available? why?

I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone again. What's happening, this is very annoying when...

  • Regular
  • I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone ...
  • armado93
  • Regular
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

SMS failing because of spotify?

I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it is because of Spotify since it occured at the same t...

  • Casual Listener
  • I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it i...
  • licenced
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Problems playing Cage Depart From Me

My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I Lost It In Havertown, Teenage Hands, Look At What Yo...

  • Casual Listener
  • My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I L...
  • devore360
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

My Premium isn't working

The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the premium that I bought, suddenly stopped working. Ha...

  • Newbie
  • The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the ...
  • Peter__
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify outrageous background datausage

Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing anything inperticular used almost 400mb of cellular da...

  • Casual Listener
  • Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing any...
  • Liam
  • Community Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
  • 0 likes

Cannot sync local files.

I'm on a school network, have tried reintalling, have updated everything, and even turned off my firewall. My GS3 will not show up under devices no matter what I do. When will we be able to sync over USB?

  • Regular
  • I'm on a school network, have tried reintalling, have updated everything, and even turned off my firewall. My GS3 will not show up under devices no matter what I do.   When will we be able t...
  • izfactor786
  • Gig Goer
  • 597 Views
  • 10 replies
  • 0 likes
  • 597 Views
  • 10 replies
  • 0 likes

Cannot login - Android Samsung Galaxy S2

Just installed Spotify on my Android Samsung Galaxy S2. Have premium account. I get an error msg: unable to login. Either the Username or Password is incorrect. However both ARE correct. Now I start to get pissed. What do I do to fix this?

  • Newbie
  • Just installed Spotify on my Android Samsung Galaxy S2. Have premium account. I get an error msg: unable to login. Either the Username or Password is incorrect. However both ARE correct. Now I start ...
  • Peter__
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Equalizer and Sync Troubles

So, I've uninstalled and reinstalled the app, uninstalled and reinstalled on my computer, yet no matter what I do, my PC CAN NOT FIND MY DEVICE. And very very rarely, after downloading an entire playlist, my PC will find my device and start syncing a...

  • Casual Listener
  • So, I've uninstalled and reinstalled the app, uninstalled and reinstalled on my computer, yet no matter what I do, my PC CAN NOT FIND MY DEVICE. And very very rarely, after downloading an entire play...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Not a satisfied customer

First off, i really like what spotify is doing. It was my first time using a service like this and i immediatly went for the full plan because it stroked me as very good value, still does. If it worked, which it doesn't. Sorry if this sounds harsh, i...

  • Casual Listener
  • First off, i really like what spotify is doing. It was my first time using a service like this and i immediatly went for the full plan because it stroked me as very good value, still does. If it work...
  • Sb4711
  • Casual Listener
  • 318 Views
  • 6 replies
  • 0 likes
  • 318 Views
  • 6 replies
  • 0 likes

premium membership

Just paid to be a premium member and I'm not getting the premium benifits

  • Newbie
  • Just paid to be a premium member and I'm not getting the premium benifits
  • Liam
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

I'm going to stop paying for Spotify Premium if these problems continue

Hi everyone, I got a GSIII. I am currently on the Premium 30 day Trial.. I love the idea of it. I am going to emphasize that **I REALLY WANT TO USE SPOTIFY PREMIUM. I WANT TO USE SPOTIFY AS MY MAIN MUSIC PLAYER. I REALLY DO.** But over the past 3 wee...

  • Regular
  • Hi everyone,   I got a GSIII. I am currently on the Premium 30 day Trial.. I love the idea of it. I am going to emphasize that **I REALLY WANT TO USE SPOTIFY PREMIUM. I WANT TO USE SPOTIFY A...
  • docmars
  • Gig Goer
  • 1381 Views
  • 22 replies
  • 0 likes
  • 1381 Views
  • 22 replies
  • 0 likes

Premium help

I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?

  • Newbie
  • I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?
  • Liam
  • Community Legend
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Stuttering, skipping & widget bugs

When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and skipping...Also the widget is showing the wrong albu...

  • Music Fan
  • When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and s...
  • johnnyangel
  • Regular
  • 979 Views
  • 4 replies
  • 2 likes
  • 979 Views
  • 4 replies
  • 2 likes

SAMSUNG GALAXY SPOTIFY PREMIUM EXPIRING DATE

Hello everyone. I really need some help with something i'm having problem with on my Samsung Galaxy S3, I wanna know how to check how many Spotify premium days I have left on my Samsung Galaxy S3. I know that I can check that on spotify.com and profi...

  • Newbie
  • Hello everyone. I really need some help with something i'm having problem with on my Samsung Galaxy S3, I wanna know how to check how many Spotify premium days I have left on my Samsung Galaxy S3. ...
  • Liam
  • Community Legend
  • 925 Views
  • 2 replies
  • 0 likes
  • 925 Views
  • 2 replies
  • 0 likes

Troubles playing one specific album on my android device.

Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na.Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the track bar will move. If I first hit pause and then pl...

  • Newbie
  • Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na. Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the ...
  • Liam
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Radio not advancing to next song

When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning of the song and the sound comes back. This needs t...

  • Casual Listener
  • When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning...
  • Enma
  • Regular
  • 670 Views
  • 4 replies
  • 0 likes
  • 670 Views
  • 4 replies
  • 0 likes

Why can't I sync my laptop and devices on different WiFi connections?

I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why?? Why won't it sync on any others??

  • Gig Goer
  • I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why??   Why won't it sync on any others??
  • izfactor786
  • Gig Goer
  • 537 Views
  • 6 replies
  • 0 likes
  • 537 Views
  • 6 replies
  • 0 likes

My girlfriend is having trouble downloading her playlists to her phone.

My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, she has no computer), and it gets to about 22% and j...

  • Newbie
  • My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, s...
  • licenced
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Android

I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify with the same account I use on my PC and iPad. Is this ...

  • Regular
  • I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify wit...
  • licenced
  • Community Legend
  • 844 Views
  • 14 replies
  • 0 likes
  • 844 Views
  • 14 replies
  • 0 likes

Problems while crossfade is on and I added a song to queue

Hello!The crossfade on Android doesn't work fine in this case:If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfade should start the mix), the audio it's paused around a 1...

  • Gig Goer
  • Hello! The crossfade on Android doesn't work fine in this case: If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfad...
  • licenced
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes