Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396433 Views

547 replies

35 likes

Account
Free
  • 396433 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8467 Views

0 replies

7 likes

  • 8467 Views
  • 0 replies
  • 7 likes

Solved!! More devices online at same time with same account

Hi.I have a question Why can't there be more than one user/device online on spotify at the same time at the same account?Im borrowing my spotify to a god friend, and we have a big issue. If im on internet (WI-FI) and he is on internet (WI-FI) at same...

Music Fan

Hi. I have a question 🙂   Why can't there be more than one user/device online on spotify at the same time at the same account? Im borrowing my spotify to a god friend, and we have a big iss...

Joe

Community Legend

2791 Views

4 replies

0 likes

  • 2791 Views
  • 4 replies
  • 0 likes

How to store offline music on the external SD card on andriod

any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.

Newbie

any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.

Joe

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium user in a foreign country

Hi guys I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which isn't a problem as I have Spotify Premium but I can't downloa...

Regular

Hi guys   I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which...

AliceSch

Casual Listener

1734 Views

6 replies

0 likes

  • 1734 Views
  • 6 replies
  • 0 likes

I want a discount until posting to Facebook is fixed.

Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium member. I have to login to Facebook to use the mobil...

Roadie

Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium m...

Josh

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Solved!! Device not showing up. Phone will not sync. Local files greyed out.

I'm kind of getting pissed off now. No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed the battery, then reinstalled everything. I'm so, so very surpr...

Casual Listener

I'm kind of getting pissed off now.   No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed t...

Joe

Community Legend

6474 Views

5 replies

0 likes

  • 6474 Views
  • 5 replies
  • 0 likes

No Internet connection available - HTC One, T-Mobile LTE

Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue when on 2G or 3G. I have uninstalled and reinstalled ...

Casual Listener

Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue ...

Joe

Community Legend

1069 Views

3 replies

0 likes

  • 1069 Views
  • 3 replies
  • 0 likes

android app

hi, my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to delete all my offline playlists so I suddently can't play anything...

Casual Listener

hi,   my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to dele...

Joe

Community Legend

885 Views

5 replies

0 likes

  • 885 Views
  • 5 replies
  • 0 likes

Spotify Radio on Galaxy s4 stops playing after phone screen turns off

Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way to keep it playing is to have your phone perpetually...

Casual Listener

Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way t...

Joe

Community Legend

1105 Views

1 replies

0 likes

  • 1105 Views
  • 1 replies
  • 0 likes

Using a "public" internet spot to put music on phone?

I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone. Well, before I came to college, I would just get the devices on the same wi-fi and it would show up in devices. H...

Newbie

I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone.  Well, before I came to college, I would just get the dev...

Peter__

Community Legend

1066 Views

2 replies

0 likes

  • 1066 Views
  • 2 replies
  • 0 likes

Spotify Android can't connect to Facebook first time use

I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other sites.

Newbie

I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other...

Joe

Community Legend

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Kudos to premium support staff and lingering issues: cache, downloaded playlists

About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback. I have nothing but praise to the premium support ...

Music Fan

About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback...

Egidio

Music Fan

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

[Android] Troubleshooting Spotify

Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll. Device was recognised by the installation app but could not install on the phone. Phone notification reads - Error while downloading "Spotify" - "...

Newbie

Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll.  Device was recognised by the installation app but could not install on the phone.  P...

Peter__

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Playlist download getting stuck on songs

This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently. Last night, as I do most Monday nights, I created my new playlist of new songs for the wee...

Roadie

This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently.   Last night, as I do most Mon...

Joe

Community Legend

2865 Views

6 replies

1 likes

  • 2865 Views
  • 6 replies
  • 1 likes

spotify keeps on pausing when screen is off.

when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops.

Casual Listener

when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops. 

Joe

Community Legend

1519 Views

3 replies

0 likes

  • 1519 Views
  • 3 replies
  • 0 likes

imported iTunes playlists "The track is not available"

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...

Casual Listener

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...

Joe

Community Legend

1641 Views

11 replies

0 likes

  • 1641 Views
  • 11 replies
  • 0 likes

Audio pausing with bluetooth and Google Maps - Galaxy S4

Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issues with bluetooth. However, using a navagation app w...

Regular

Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issue...

Joe

Community Legend

3443 Views

1 replies

0 likes

  • 3443 Views
  • 1 replies
  • 0 likes

Private Session control will be tedious

In general, I love the new Android app, but I wanted to confirm something. Let me know if I've misunderstood this. From Settings... Private Session OFF/ONDon't share to others what you're listening to. Private session lasts until you've been inactive...

Newbie

In general, I love the new Android app, but I wanted to confirm something.  Let me know if I've misunderstood this.  From Settings...       Private Session  OFF/...

Joe

Community Legend

7543 Views

13 replies

16 likes

  • 7543 Views
  • 13 replies
  • 16 likes

Skipping track fails when connected to car via bluetooth

When I play music on Spotify while connected to my car via bluetooth, music plays fine if I do not touch anything and let each song play til the end. But let's say I have a playlist with songs 1, 2, and 3. I'm playing song 1 and hit "next" to skip to...

Visitor

When I play music on Spotify while connected to my car via bluetooth, music plays fine if I do not touch anything and let each song play til the end.   But let's say I have a playlist with s...

Joe

Community Legend

1021 Views

1 replies

0 likes

  • 1021 Views
  • 1 replies
  • 0 likes

2.3 CM7 no sound on certain songs

I am not getting any sound on certain songs on my Desire Z. Funny thing is, I have tried MIUI, CyanogenMod and Virtous, same thing, even deleted the local files on my phone, and re-synced from my laptop where I can play them. Trying to find a friend ...

Regular

I am not getting any sound on certain songs on my Desire Z. Funny thing is, I have tried MIUI, CyanogenMod and Virtous, same thing, even deleted the local files on my phone, and re-synced from my lap...

JakkeJakobsen

Regular

882 Views

3 replies

0 likes

  • 882 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't recognize android phone over wifi!

Hey there, I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my android... is there a work-around so I can get my local files on t...

Newbie

Hey there,    I am in college and we use enterprise encryption... even though that both of my PC and andorid (Sony Xperia Ion) are connected to the same wifi, my pc client won't "see" my ...

Joe

Community Legend

2626 Views

6 replies

0 likes

  • 2626 Views
  • 6 replies
  • 0 likes