Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21351 Views
  • 57 replies
  • 22 likes
  • 21351 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867671 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867671 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24184 Views
  • 4 replies
  • 0 likes
  • 24184 Views
  • 4 replies
  • 0 likes

Spotify Premium not playing through headphones on Android phone

Description Spotify not playing through phone including headphones. I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. What are the steps you took to get to the error/issue? 1. First...

  • Casual Listener
  • Description Spotify not playing through phone including headphones.  I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. ...
  • AlexisP
  • Newbie
  • 1019 Views
  • 4 replies
  • 0 likes
  • 1019 Views
  • 4 replies
  • 0 likes

Cleared Spotify Cache and Data, and Redownloaded Spotify only to get white screen!

I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have redownloaded 700+ songs on my phone more than 5x. I...

  • Visitor
  • I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Kindle Fire and Lastfm

Does anyone know how to enter login information for Lastfm on the Kindle Fire? I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and password info on the Settings screen. Unfortunately, there is...

  • Regular
  • Does anyone know how to enter login information for Lastfm on the Kindle Fire?   I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and p...
  • archieleach
  • Regular
  • 1157 Views
  • 6 replies
  • 0 likes
  • kindle fire
    lastfm
  • 1157 Views
  • 6 replies
  • 0 likes

Track not available. But more specific.

Ok I have The premium subscription and this seems to an issue with one song at the moment, but it's still annoying enough to warrant a post. I start the song, "the other side" by nostalgia, and ten seconds into it I get the "track not available" erro...

  • Casual Listener
  • Ok I have The premium subscription and this seems to an issue with one song at the moment, but it's still annoying enough to warrant a post. I start the song, "the other side" by nostalgia, and ten s...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Can't play songs that spotify thinks I own

There are certain songs, for instance Alkaline Trio, which won't play and where Spotify suggests that I sync local the local files. The problem is I don't own this music! But just to make sure someone didn't load them on to my computer without my kno...

  • Newbie
  • There are certain songs, for instance Alkaline Trio, which won't play and where Spotify suggests that I sync local the local files.   The problem is I don't own this music!  But just to m...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

downloaded songs disapears in offlinemode

For some reason songs that have been downloaded are suddenly "undownloaded" when in offline mode. The song have all downloaded, then after a day or two in offline mode, some songs seem to need a redownload, so i need to go online with spotify and do ...

  • Newbie
  • For some reason songs that have been downloaded are suddenly "undownloaded" when in offline mode. The song have all downloaded, then after a day or two in offline mode, some songs seem to need a redo...
  • Peter__
  • Community Legend
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Android device not syncing without internet connection on wireless network

I've got both my phone and PC on the same wireless connection but I've noticed that no syncing happens from PC to Android phone if the wireless connection does not have a connection to the internet too. Is an internet connection on the wireless netwo...

  • Newbie
  • I've got both my phone and PC on the same wireless connection but I've noticed that no syncing happens from PC to Android phone if the wireless connection does not have a connection to the internet t...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Songs Play, NO Sound! WTF?

I have an HTC DNA and the Spotify app has played fine until yesterday morning. The app plays but the sound doesn't come through the phone speaker, the jack, or through bluetooth connection. All other apps and sounds are working fine. I also tried rei...

  • Casual Listener
  • I have an HTC DNA and the Spotify app has played fine until yesterday morning. The app plays but the sound doesn't come through the phone speaker, the jack, or through bluetooth connection.  All...
  • Lars60
  • Newbie
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

Spotify installed on Android phone, audio will not play

Spotify was working fine on my Android phone until a few days ago. Now, the software appears to be working fine but no audio will play. I already 1) checked the audio on other applications (such as YouTube) and it's working fine, 2) uninstalled then ...

  • Music Fan
  • Spotify was working fine on my Android phone until a few days ago. Now, the software appears to be working fine but no audio will play. I already 1) checked the audio on other applications (such as Y...
  • Lanesha
  • Casual Listener
  • 866 Views
  • 3 replies
  • 0 likes
  • 866 Views
  • 3 replies
  • 0 likes

Battery drain bug under ICS

Under ICS Spotify triggers the service "Mediaserver" and makes it go wild.The service is needed for music-apps, but something is going wrong. Triggered by Spotify, the service drains battery very strong, the cellphone is going hot, you lose per hour ...

  • Casual Listener
  • Under ICS Spotify triggers the service "Mediaserver" and makes it go wild. The service is needed for music-apps, but something is going wrong. Triggered by Spotify, the service drains battery very s...
  • jk799
  • Regular
  • 7059 Views
  • 19 replies
  • 9 likes
  • 7059 Views
  • 19 replies
  • 9 likes

Spotify no longer appears in "Phone Search" for google voice search

Before the latest update, I was able to use Google's voice search to play tracks on Spotify by saying things like "Play Surfer Rosa" but now it does not work, and Spotify does not appear in the list of applications to use for "Phone Search" in the Go...

  • Casual Listener
  • Before the latest update, I was able to use Google's voice search to play tracks on Spotify by saying things like "Play Surfer Rosa" but now it does not work, and Spotify does not appear in the list ...
  • seanonymous
  • Casual Listener
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

Lyssna på spotify på mobilen

Hej!' Vi har spotify premium, men kan bara lyssna via datorn. Via mobiler har det slutat att fungera. Det slutade för ca en vecka sedan (samsung galaxy SII och SIII). Vad ska vi göra?

  • Newbie
  • Hej!'   Vi har spotify premium, men kan bara lyssna via datorn. Via mobiler har det slutat att fungera. Det slutade för ca en vecka sedan (samsung galaxy SII och SIII). Vad ska vi göra?
  • skaris
  • Regular
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Empty playlists. Only radio works, but not from playlists.

DescriptionPlaylists are empty on my Android device. Following all steps above do not help.What are the steps you took to get to the error/issue?Open Spotify on AndroidSelect a random playlist, synced or not.Open itIt's emptyWhat I expected to happen...

SC20130409-013012.png SC20130409-013016.png
  • Visitor
  • Description Playlists are empty on my Android device. Following all steps above do not help. What are the steps you took to get to the error/issue? Open Spotify on Android Select a random playl...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

I'm getting sick and tired of this. Offline files location.

I have a ricomagic hooked up to my telly which I mostly use for spotify.When I first installed it a couple of months ago I could only download to the internal memory (2gb)So to work around this, I swapped the external sd and internal memory. Voila, 3...

  • Casual Listener
  • I have a ricomagic hooked up to my telly which I mostly use for spotify. When I first installed it a couple of months ago I could only download to the internal memory (2gb) So to work around this, ...
  • Peter__
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

spotify premium notnactivated

I signed up for spotify premium and my credit card was billed but my premium will not activate its been 7 hours

  • Newbie
  • I signed up for spotify premium and my credit card was billed but my premium will not activate its been 7 hours
  • Peter__
  • Community Legend
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

playback stops - bug

When playing certain songs (eg. "The Pusher" by Blind Mellon) playback stops after ~30 seconds. This happens with the streaming and downloaded versions of the same track, and sometimes displays the error "this track is not available". It only happens...

  • Newbie
  • When playing certain songs (eg. "The Pusher" by Blind Mellon) playback stops after ~30 seconds. This happens with the streaming and downloaded versions of the same track, and sometimes displays the e...
  • Peter__
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Downloaded playlists on my Android have disappeared - Galaxy S2

I have just noticed after the recent update that my offline / downloaded playlists are no longer showing within my mobile spotify app. These were previously saved to my SD card and the SD card is still full with all of the song data however Spotify c...

  • Casual Listener
  • I have just noticed after the recent update that my offline / downloaded playlists are no longer showing within my mobile spotify app.    These were previously saved to my SD card and the...
  • erictonito
  • Casual Listener
  • 603 Views
  • 6 replies
  • 1 likes
  • 603 Views
  • 6 replies
  • 1 likes

Copy Cached Music From PC to Android

Hi, I have a fair few songs downloaded offline on my Mac, but I'd like to transfer those songs to my Android phone without re-downloading them, as I've almost used my data allowance. Unfortunately, connecting my phone to Wifi isn't doable because, we...

  • Newbie
  • Hi, I have a fair few songs downloaded offline on my Mac, but I'd like to transfer those songs to my Android phone without re-downloading them, as I've almost used my data allowance. Unfortunately, c...
  • Peter__
  • Community Legend
  • 1500 Views
  • 1 replies
  • 0 likes
  • 1500 Views
  • 1 replies
  • 0 likes

Apps on Devices?

I am not new to Spotify but I have never put in much effort to how it works, just used it at a surface level. I have just got the trial premium and will purchase it once the 30 days is complete. But on my andriod tablet I cannot view apps I have on m...

  • Newbie
  • I am not new to Spotify but I have never put in much effort to how it works, just used it at a surface level.   I have just got the trial premium and will purchase it once the 30 days is compl...
  • Liam
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

How is the bandwidth used while frequently skipping songs on a radio streaming?

I have done some search here but I did not found an answer to this. When I’m listening to streaming on a radio station and I don’t know the song that’s proposed, as anyone, I might listen to it a little bit for a few seconds until I decide what to do...

  • Regular
  • I have done some search here but I did not found an answer to this.   When I’m listening to streaming on a radio station and I don’t know the song that’s proposed, as anyone, I might listen to...
  • tr32ck
  • Regular
  • 1686 Views
  • 5 replies
  • 0 likes
  • 1686 Views
  • 5 replies
  • 0 likes