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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1171 Views

0 replies

5 likes

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Android search appears very limited

I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms (HTC One, Samsung note 2, SAmsung note 10.1) and a...

Casual Listener

I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms...

Joe

Community Legend

1024 Views

3 replies

1 likes

  • 1024 Views
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Kindle Fire App Very Outdated

Why is the Kindle Fire app so outdated? Did Spotify forget to update it on the Amazon App store as well? Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have the newest version.

Roadie

Why is the Kindle Fire app so outdated?  Did Spotify forget to update it on the Amazon App store as well?  Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have t...

677 Views

0 replies

0 likes

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Solved!! s4 android app for spotify not working

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

Casual Listener

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

Joe

Community Legend

1707 Views

5 replies

0 likes

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Solved!! Spotify for Android - playlist folders not supported

iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now. What is the delay for the Android version? Folders are an essential part of the user experience and should be consistent across all operating systems, so...

Casual Listener

iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now.  What is the delay for the Android version?  Folders are an essential part of...

jade29614

Casual Listener

15915 Views

28 replies

20 likes

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Tracks playing randomly

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Newbie

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Joe

Community Legend

1990 Views

7 replies

0 likes

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Solved!! Local files on phone

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I want. I've been trying to read and figure out why I couldn't pl...

Casual Listener

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I ...

Joe

Community Legend

898 Views

3 replies

0 likes

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Playlist ordenimg

HiWhen i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every time i open a playlistCan somebody help me whit this?Than...

Music Fan

Hi When i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every ...

Joe

Community Legend

674 Views

3 replies

0 likes

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[ENHANCEMENT request] Artist name isnot displayed on lockscreen on adroid

Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen.It seems rare to me to display these to field instead of Artist and Track name (so artist name instead of album). I'm pretty sure ...

Regular

Hello,   On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen. It seems rare to me to display these to field instead of Artist and ...

wispmax

Regular

463 Views

1 replies

0 likes

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Going around in circles

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to spotify home page, then back to Facebook! have del...

Newbie

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to...

Joe

Community Legend

380 Views

2 replies

0 likes

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lost downloads/recovery...please help

Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone. Additionally I tried to re-download them and my downloads are stuck at 0%. Any help would be appreciated.

Regular

Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone.  Additionally I tried to re-download them and my downloads are stuck at 0%.  Any help would be app...

martina123

Newbie

1856 Views

6 replies

0 likes

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Offline Mode needs to be online for a moment

Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini). I already cleared the cache, deinstalled spotify, deleted the /android/data/spotify folders and reinstal...

Gig Goer

Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini).   I already cleared the cache, deinstalled s...

Zoriel

Gig Goer

513 Views

2 replies

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Solved!! Spotify makes Samsung G3 4G shake

Hi GuysJust got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot figure out how to turn it off. It does not happen with...

Casual Listener

Hi Guys Just got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot...

Joe

Community Legend

796 Views

7 replies

0 likes

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[BUG] senders are mixed in INBOX

Hello, Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 sent song 3 friend 4 sent song 4 While everything is displayed properly on Spotify ...

Regular

Hello,   Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order   Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 se...

wispmax

Regular

726 Views

3 replies

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Solved!! Syncing from android to computer- can it be done?

Hi I am not very savvy so please forgive this question if it seems ridiculous. I use my galaxy note II a whole lot more than I use my home computer so I have a heap of artists I have added to my collection and downloaded straight to my phone. However...

Casual Listener

Hi I am not very savvy so please forgive this question if it seems ridiculous.  I use my galaxy note II a whole lot more than I use my home computer so I have a heap of artists I have added to...

Peter__

Community Legend

813 Views

7 replies

0 likes

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HTC ChaCha playing jumps and locks

when i play songs (ONLY WHEN SCREEN OFFs, if I unlock screen, the rpoblem solves) online with my spotify, and when I listen it throught my earphones or car bluethooth, it shocks, the song coninues playing but jumping, (like cpu problems) i have teste...

Casual Listener

when i play songs (ONLY WHEN SCREEN OFFs, if I unlock screen, the rpoblem solves) online with my spotify, and when I listen it throught my earphones or car bluethooth, it shocks, the song coninues pl...

ederarr

Casual Listener

346 Views

1 replies

0 likes

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Why Dont I see number on phone..

Hi, I am putting number in my laptop in spotify which are not in Spotify. So I import them in spotify and put it in a playlist. On de laptop it is working. But now i want to have it on my phone and tablet I see them but they are not availble. What is...

Roadie

Hi,   I am putting number in my laptop in spotify which are not in Spotify. So I import them in spotify and put it in a playlist. On de laptop it is working.   But now i want to hav...

Peter__

Community Legend

301 Views

1 replies

0 likes

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Low volume on Android - some kind of explanation

Hi I myself has experienced the most annoying thing where the volume on my S3, when starting a new track for example, reduces by approx 30% within a half a second. After been reading a couple of posts, I ended up with the solution to turn the EQ off....

Casual Listener

Hi    I myself has experienced the most annoying thing where the volume on my S3, when starting a new track for example, reduces by approx 30% within a half a second.  After been...

Fettklomp

Newbie

1938 Views

3 replies

0 likes

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music on mobile phone plays with interruptions

I have a premium account and have been playing Spotify for over a year on my Samsung GT-55360 with no problems. Since last week however, the music often starts 'stuttering' and even slows down. I have tried several things : I have updated my mobile; ...

Casual Listener

I have a premium account and have been playing Spotify for over a year on my Samsung GT-55360 with no problems. Since last week however, the music often starts 'stuttering' and even slows down. I hav...

pswimberghe

Casual Listener

717 Views

2 replies

0 likes

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Log in request every time I start Spotify

I just bought a brand new Samsung i9505 and installed Spotify on it. I've been using Spotify as a premium customer for a while and it's always worked on my old phone. However with this new phone and brand new install, it keeps asking me to log in eve...

Newbie

I just bought a brand new Samsung i9505 and installed Spotify on it. I've been using Spotify as a premium customer for a while and it's always worked on my old phone. However with this new phone and ...

Joe

Community Legend

1739 Views

3 replies

0 likes

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Playlists deleted
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Some downloaded songs wont play

I've searched the forum for solutions, but haven't found anything. I use a Sony Xperia Z and some of the songs I've downloaded just refuse to play on my phone. If I play them on my computer they work just fine. I've tried to delete them for the playl...

Regular

I've searched the forum for solutions, but haven't found anything.   I use a Sony Xperia Z and some of the songs I've downloaded just refuse to play on my phone. If I play them on my compute...

Joe

Community Legend

1811 Views

11 replies

1 likes

  • 1811 Views
  • 11 replies
  • 1 likes