Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14293 Views
  • 54 replies
  • 17 likes
  • 14293 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864335 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864335 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23252 Views
  • 3 replies
  • 0 likes
  • 23252 Views
  • 3 replies
  • 0 likes

Playlist / Download issue

Hello everyone, First of all I just downloaded Spotify today and therefor my knowledge might leak a bit although I've been searching online for a solution of this problem but couldn't find any so I'll give it a shot explaining it as good as possible....

  • Casual Listener
  • Hello everyone,   First of all I just downloaded Spotify today and therefor my knowledge might leak a bit although I've been searching online for a solution of this problem but couldn't find...
  • Fr3d3r1c0
  • Casual Listener
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

Ownership bug

I really wanted to post this in the Bug section, but I found out that isn't for users! This doesn't apply just to Android, but also the desktop, and most likely all platforms. Yesterday I found out that my playlist was owned by one of my friends, tha...

  • Music Fan
  • I really wanted to post this in the Bug section, but I found out that isn't for users! This doesn't apply just to Android, but also the desktop, and most likely all platforms.   Yesterday I ...
  • OliK
  • Music Fan
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Can i use spotify simultaneously on two android phones ?

Hi I would like to buy premium account for Spotify but i have last very importatnt question: Can i use it on two different android phones at the same time ? I mean I'm listening to music on my phone and for example my Mom also listen to spotify at th...

  • Casual Listener
  • Hi   I would like to buy premium account for Spotify but i have last very importatnt question: Can i use it on two different android phones at the same time ? I mean I'm listening to music...
  • Richard
  • Community Legend
  • 2039 Views
  • 5 replies
  • 0 likes
  • 2039 Views
  • 5 replies
  • 0 likes

Unable to download: Constantly saying 'no internet connection available'

=== START OF TEMPLATE === Description Ever since the new update, I'm unable to download new playlists that weren't already on my phone. It allows me to search, but as soon as I try to download an album, it shows that I am in offline mode and freezes ...

  • Casual Listener
  •  === START OF TEMPLATE ===   Description Ever since the new update, I'm unable to download new playlists that weren't already on my phone. It allows me to search, but as soon as I try...
  • paradasos
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Android free subscritpion

I have an Android smartphone, after 48-hour of free period I discovered that only payment sybscription are supported, no commercial subscription supported are available. Is it true? If this is true, good bye Spotify ...

  • Casual Listener
  • I have an Android smartphone, after 48-hour of free period I discovered that only payment sybscription are supported, no commercial subscription supported are available. Is it true? If this is true...
  • mdwarf
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Android Dissatisfaction

HiI have been a paid-up Spotify user for 3 years now, first on iOS and for the past couple of years on Android, so it stands to reason that I must have been a fairly satisfied customer over the years to have continued paying £10 per month. However, f...

  • Regular
  • Hi I have been a paid-up Spotify user for 3 years now, first on iOS and for the past couple of years on Android, so it stands to reason that I must have been a fairly satisfied customer over the yea...
  • licenced
  • Community Legend
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

New login every time I start Spotify on Android

Hi there, since yesterday afternoon I have an annoying problem with Spotify on Android. Every time I start the application I have to login again. This has never been before like this. Does anybody have the same problem / solution? I already tried to ...

  • Newbie
  • Hi there,   since yesterday afternoon I have an annoying problem with Spotify on Android. Every time I start the application I have to login again. This has never been before like this. Does...
  • Peter__
  • Community Legend
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Why haven't you fixed the bug that unsyncs downloaded playlists?

Seriously, there are threads dating back months about this issue, why isn't it fixed? I don't pay £9.99 a month to listen to my local files on the bus, I pay £9.99 a month so I can listen to whatever I want, wherever I want, wherever I want and Downl...

  • Newbie
  • Seriously, there are threads dating back months about this issue, why isn't it fixed? I don't pay £9.99 a month to listen to my local files on the bus, I pay £9.99 a month so I can listen to whatever...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

Can't Stream over 3G with Premium on Galaxy S3. Grey tracks : Track not available.

Just got a Galaxy S3, love it, but as the title says, I want to be able to stream songs over 3G. I have signed up for premium and can stream songs when I am connected to wifi, but as soon as I disconnect and go on the go, all songs (that I haven't se...

  • Casual Listener
  • Just got a Galaxy S3, love it, but as the title says, I want to be able to stream songs over 3G. I have signed up for premium and can stream songs when I am connected to wifi, but as soon as I discon...
  • DizzyAngel137
  • Newbie
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

Solved!! Play stops with 30 seconds of song left

I have been using the Android app for about a year, with only a few issues. However, over the last two weeks, I can only play one song at a time, and each song stops playing with about 30 seconds remaining. I cannot press play, pause, next, or back. ...

  • Newbie
  • I have been using the Android app for about a year, with only a few issues.  However, over the last two weeks, I can only play one song at a time, and each song stops playing with about 30 secon...
  • acheron713
  • Casual Listener
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

Some local files are not available

I have a folder on my harddrive with Metallica, I have added this folder as local files in Spotify and I have syncronized but still only 7 out of 23 files are available on my phone. I notise that the files I can play are high-lighted on spotify on my...

  • Casual Listener
  • I have a folder on my harddrive with Metallica, I have added this folder as local files in Spotify and I have syncronized but still only 7 out of 23 files are available on my phone. I notise that the...
  • RTH666
  • Casual Listener
  • 737 Views
  • 8 replies
  • 0 likes
  • 737 Views
  • 8 replies
  • 0 likes

MusiXmatch

Is there a way to use musixmatch for my spotify song on android?I,m a premium user

  • Music Fan
  • Is there a way to use musixmatch for my spotify song on android? I,m a premium user
  • Peter__
  • Community Legend
  • 859 Views
  • 1 replies
  • 0 likes
  • 859 Views
  • 1 replies
  • 0 likes

this track is not available? Third time I ask this...

This is the third time in four days l'm writing you. Nothing of what you guys says helps. First you said that I needed to Sign in on a computer to make it work, but it didnt, then you said I needed to go online on my phone and undownload all my playl...

  • Regular
  • This is the third time in four days l'm writing you. Nothing of what you guys says helps. First you said that I needed to Sign in on a computer to make it work, but it didnt, then you said I needed t...
  • Peter__
  • Community Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Playlist ordenimg

Is there a way to put my playlist in alfhabetic order on the android app?I.m a premium user.

  • Music Fan
  • Is there a way to put my playlist in alfhabetic order on the android app? I.m a premium user.
  • David
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Can't introduce last.fm password

Hi guys, I've using Spotify in my mobile phone for 2 months or so, and I have had just one little problem since: I can't introduce my last.fm password. It doesn't say 'error' or anything -one has to introduce a password for that-: it just won't let m...

  • Casual Listener
  • Hi guys,   I've using Spotify in my mobile phone for 2 months or so, and I have had just one little problem since: I can't introduce my last.fm password. It doesn't say 'error' or anything -...
  • Naiara
  • Casual Listener
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Music will not play. :(

I have been happily using Spotify premium on my HTC Desire (Android 2.3.3) for over a year. This week, playback stopped working. Here's what happens: I tap on a song in one of my playlists. The mini player appears at the bottom, showing album art and...

  • Casual Listener
  • I have been happily using Spotify premium on my HTC Desire (Android 2.3.3) for over a year. This week, playback stopped working. Here's what happens: I tap on a song in one of my playlists. The m...
  • cjvannette
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Music will not stream on droid incredible 2

I have a droid incredible 2 with the current software. I have a premium account that works correctly on every other device but my droid. The app will open up, you can search and select music. But there is no audio.

  • Newbie
  • I have a droid incredible 2 with the current software. I have a premium account that works correctly on every other device but my droid. The app will open up, you can search and select music. But the...
  • licenced
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Global variable

Does spotify store the name of the current track/artist as a globally accessible variable on android? I've currently got tasker set up to do a number of nice things using media control settings, but I cannot find a way to let it access the current tr...

  • Newbie
  • Does spotify store the name of the current track/artist as a globally accessible variable on android?  I've currently got tasker set up to do a number of nice things using media control settings...
  • licenced
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Spotify Android Mobile App doesn't work in online mode

I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported. The app crashes every time I put it into online mode. It works in offline mode. Online, it wor...

  • Gig Goer
  • I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported.   The app crashes every time I put i...
  • NicolaiTaz
  • Newbie
  • 3457 Views
  • 6 replies
  • 0 likes
  • 3457 Views
  • 6 replies
  • 0 likes

aaghhhh....help!!!!!

Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in. If i can't get this sorted I'm cancelling my subscription and going elsewhere. I saw someone on FB with the same problem. It's OK on my ...

  • Music Fan
  • Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in.  If i can't get this sorted I'm cancelling my subscription and going elsewhere...
  • Peter__
  • Community Legend
  • 389 Views
  • 7 replies
  • 0 likes
  • 389 Views
  • 7 replies
  • 0 likes