Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
209616 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559106 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462047 Views
575 replies
39 likes
My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally frozen five or six times. Even though Spotify has not been ru...
My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally...
Casual Listener
420 Views
2 replies
0 likes
I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can still listen to the songs on my desktop through that ...
I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can st...
Community Legend
1107 Views
4 replies
0 likes
Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!?????That's just rubbish
Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!????? That's just rubbish 😞
Community Legend
8849 Views
20 replies
4 likes
Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my phone under the device-menu on the desktop client What have I tried so f...
Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my...
Casual Listener
1176 Views
6 replies
0 likes
Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...
Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have on...
Community Legend
770 Views
4 replies
0 likes
Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.
Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.
Spotify Legend
492 Views
2 replies
0 likes
I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone. How can I get it to work on my phone?
I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone...
Community Legend
413 Views
1 replies
0 likes
I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premium account. My understanding was that spotify free was be...
I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premi...
Casual Listener
800 Views
2 replies
0 likes
I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!
I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!
Community Legend
430 Views
1 replies
0 likes
Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an hour or two. Frigging annoying. Thinking of pulling out...
Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an ho...
Casual Listener
826 Views
3 replies
0 likes
I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...
I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download t...
Community Legend
950 Views
5 replies
0 likes
I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuffle mode" button where it should be.
I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuff...
Roadie
2305 Views
12 replies
0 likes
Here is a little something about my problem that I sent to spotify helping team:I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 months, I'm using spotify on my phone (samsung galaxy s3 ...
Here is a little something about my problem that I sent to spotify helping team: I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 mo...
Community Legend
433 Views
1 replies
0 likes
Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?
Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?
Casual Listener
1121 Views
2 replies
0 likes
I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it?P.s. I do not speak English very well (I'm Italian). I apologize for the errors.
I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it? P.s. I do not speak English very well (I'm Italian). I apologize for the errors.
Community Legend
751 Views
2 replies
0 likes
Hi I don't have the Browse option available in my menu on three different devices. I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a Sony Xperia tab on Android and the option is also missing there. I don't be...
Hi I don't have the Browse option available in my menu on three different devices. I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a So...
Casual Listener
3110 Views
8 replies
0 likes
Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now.I downloaded the app again, logged in and went to a playlist.However, the button only says 'Download' and not 'Shuffle play' like it...
Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now. I downloaded the app again, logged in and went to a playlist. However, the b...
Regular
759 Views
2 replies
0 likes
Hi ! First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english) I have a problem : i just encoded two albums from an artist (a live, and a re...
Hi ! First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english) I ha...
Casual Listener
689 Views
3 replies
0 likes
Hello. Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the hookup? Please release the limit. /M
Hello. Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the ho...
Community Legend
416 Views
1 replies
0 likes
Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upon reinstall from the Play store the problem reoccurs. How...
Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upo...
Community Legend
538 Views
1 replies
0 likes
