Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1439 Views

0 replies

6 likes

  • 1439 Views
  • 0 replies
  • 6 likes

Sync Failure, Greyed out songs and Track Not Available

I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still not give up and give one last chance to Spotify to ...

Regular

I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still ...

Joe

Community Legend

9134 Views

31 replies

1 likes

  • 9134 Views
  • 31 replies
  • 1 likes

Solved!! Looking for a android media player that is compatible with spotify

I'm looking for a Android device that is about the size of a phone with a 4" screen that is not a phone. I'm posting here because my number one thing I want it for is spotify. Im having issues with my phone when It comes to media, but as a phone. So ...

Music Fan

I'm looking for a Android device that is about the size of a phone with a 4" screen that is not a phone. I'm posting here because my number one thing I want it for is spotify. Im having issues with m...

Termanater13

Music Fan

3593 Views

5 replies

0 likes

  • 3593 Views
  • 5 replies
  • 0 likes

Android App appearing not to scrobble to last.fm

I'm unable to get my app to scrobble, despite having the correct username/password and making sure to click "done". Does anyone know where my issue may lie?

Newbie

I'm unable to get my app to scrobble, despite having the correct username/password and making sure to click "done".   Does anyone know where my issue may lie?

Joe

Community Legend

1789 Views

2 replies

2 likes

  • 1789 Views
  • 2 replies
  • 2 likes

Unable to play music offline - Solved

Hi,Im having some problems with my premium account. I can download playlists and listen to them in online mode. When I switch to offline mode, the subscription count, artist image and additional information disappears. The song starts "playing" but t...

Casual Listener

Hi, Im having some problems with my premium account. I can download playlists and listen to them in online mode. When I switch to offline mode, the subscription count, artist image and additional in...

Joe

Community Legend

983 Views

3 replies

0 likes

  • 983 Views
  • 3 replies
  • 0 likes

Spotify on my wifi tablet

I know there have been similar threads already posted on this and I am also aware that Spotify is limited to premium for mobile devices. The reason for my post is that I wish to purchase a new tablet preferably an android one. My research regarding t...

Music Fan

I know there have been similar threads already posted on this and I am also aware that Spotify is limited to premium for mobile devices.    The reason for my post is that I wish to purc...

Bodthebrave

Music Fan

1895 Views

6 replies

0 likes

  • 1895 Views
  • 6 replies
  • 0 likes

Not all songs show up in my Android phone??

Hey. 1st time post. I've got Spotify premium installed on my laptop and Android phone. When I make a playlist on my laptop there seem to be way more songs available than on my phone? For instance, I created an Oasis playlist with 45 songs in it. My A...

Newbie

Hey.   1st time post.   I've got Spotify premium installed on my laptop and Android phone. When I make a playlist on my laptop there seem to be way more songs available than on my p...

Joe

Community Legend

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

Spotify Premium work on PC not on Phone

Hi All, I have Spotify Premium on my PC. But when i try it on my phone there comes a message that i need to buy Premium. I use the same login on Phone as i use on the PC. Can someone help me. Thnx

Casual Listener

Hi All,   I have Spotify Premium on my PC. But when i try it on my phone there comes a message that i need to buy Premium.   I use the same login on Phone as i use on the PC. &n...

Joe

Community Legend

819 Views

7 replies

0 likes

  • 819 Views
  • 7 replies
  • 0 likes

Sony Xperia SP LED notification light

Hello! As some of you may know, the Sony Xperia SP has a 3 LEDS on its bottom that can change their colours and the intensity of light to what's happening on the screen. Sony even put this on another level and when listening to the music on default X...

Regular

Hello!   As some of you may know, the Sony Xperia SP has a 3 LEDS on its bottom that can change their colours and the intensity of light to what's happening on the screen. Sony even put this...

2439 Views

0 replies

1 likes

  • 2439 Views
  • 0 replies
  • 1 likes

Search displays only 5 of 33 albums. How can I find the other 28?

I like to use Spotify to find classical albums I don't know yet. Spotify finds for instance 33 albums searching for the combination Bach (composer) and Gardiner (a conductor known for good recordings). But, my portable Spotify on android displays onl...

Newbie

I like to use Spotify to find classical albums I don't know yet. Spotify finds for instance 33 albums searching for the combination Bach (composer) and Gardiner (a conductor known for good recordings...

skies

Regular

694 Views

2 replies

0 likes

  • 694 Views
  • 2 replies
  • 0 likes

Searching for things in the Android Preview

So I fancied listening to some chilled electronica to round off the evening - I searched for the artist Galaxy, but because there are at least five other artists with the word "galaxy" in their name, my Galaxy wasn't listed. I couldn't remember the n...

Community Legend

So I fancied listening to some chilled electronica to round off the evening - I searched for the artist Galaxy, but because there are at least five other artists with the word "galaxy" in their name,...

skies

Regular

639 Views

2 replies

0 likes

  • 639 Views
  • 2 replies
  • 0 likes

Album search

Hi, I use an Android tablet and the Spotify app just updated itself. Two issues I have: i) The app now forces my tablet into portrait mode, whereas before it worked either portrait or landscape ii) When I search for an album, I am only presented with...

Newbie

Hi,   I use an Android tablet and the Spotify app just updated itself.   Two issues I have:   i) The app now forces my tablet into portrait mode, whereas before it worked e...

skies

Regular

3758 Views

6 replies

4 likes

  • 3758 Views
  • 6 replies
  • 4 likes

Android search appears very limited

I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms (HTC One, Samsung note 2, SAmsung note 10.1) and a...

Casual Listener

I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms...

Joe

Community Legend

1028 Views

3 replies

1 likes

  • 1028 Views
  • 3 replies
  • 1 likes

Kindle Fire App Very Outdated

Why is the Kindle Fire app so outdated? Did Spotify forget to update it on the Amazon App store as well? Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have the newest version.

Roadie

Why is the Kindle Fire app so outdated?  Did Spotify forget to update it on the Amazon App store as well?  Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have t...

680 Views

0 replies

0 likes

  • 680 Views
  • 0 replies
  • 0 likes

Solved!! s4 android app for spotify not working

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

Casual Listener

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

Joe

Community Legend

1719 Views

5 replies

0 likes

  • 1719 Views
  • 5 replies
  • 0 likes

Solved!! Spotify for Android - playlist folders not supported

iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now. What is the delay for the Android version? Folders are an essential part of the user experience and should be consistent across all operating systems, so...

Casual Listener

iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now.  What is the delay for the Android version?  Folders are an essential part of...

jade29614

Casual Listener

16018 Views

28 replies

20 likes

  • 16018 Views
  • 28 replies
  • 20 likes

Tracks playing randomly

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Newbie

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Joe

Community Legend

1998 Views

7 replies

0 likes

  • 1998 Views
  • 7 replies
  • 0 likes

Solved!! Local files on phone

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I want. I've been trying to read and figure out why I couldn't pl...

Casual Listener

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I ...

Joe

Community Legend

913 Views

3 replies

0 likes

  • 913 Views
  • 3 replies
  • 0 likes

Playlist ordenimg

HiWhen i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every time i open a playlistCan somebody help me whit this?Than...

Music Fan

Hi When i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every ...

Joe

Community Legend

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

[ENHANCEMENT request] Artist name isnot displayed on lockscreen on adroid

Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen.It seems rare to me to display these to field instead of Artist and Track name (so artist name instead of album). I'm pretty sure ...

Regular

Hello,   On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen. It seems rare to me to display these to field instead of Artist and ...

wispmax

Regular

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Going around in circles

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to spotify home page, then back to Facebook! have del...

Newbie

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to...

Joe

Community Legend

384 Views

2 replies

0 likes

  • 384 Views
  • 2 replies
  • 0 likes