Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5562 Views

0 replies

7 likes

  • 5562 Views
  • 0 replies
  • 7 likes

problem on cowon z2

hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there a way to fix this bug? Thank you

Casual Listener

hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there...

noxxone

Casual Listener

1131 Views

4 replies

0 likes

  • 1131 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Android App SD-Card Problem

Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card found ... Spotify doesn't find a place to save files ....

Music Fan

Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card fou...

Joe

Community Legend

9698 Views

6 replies

1 likes

  • 9698 Views
  • 6 replies
  • 1 likes

Solved!! new phone installation requires premium...which I already have...

HI I just changed mobile phones. I have a Premium account for almost year now-On my previous LG Optimus, Spotify worked fine.I just changed to a HTC One.Spotify installed fine, and accepted my userid + password perfectly. I can see my playlists, but ...

Casual Listener

HI I just changed mobile phones. I have a Premium account for almost  year now- On my previous LG Optimus, Spotify worked fine. I just changed to a HTC One. Spotify installed fine, and acce...

fsweb2011

Casual Listener

718 Views

3 replies

0 likes

  • 718 Views
  • 3 replies
  • 0 likes

How can I insall protify when im in a foreing country ?

Hello there ! I'm actually in holidays in a country where spotify isn't available to download , but I have an account and I can use it on my PC , but i can't download it on my new brand android? Any help ? Txs

Newbie

Hello there !   I'm actually in holidays in a country where spotify isn't available to download , but I have an account and I can use it on my PC , but i can't download it on my new brand an...

Peter__

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

certain tracks won't sync

I have a playlist for new releases and most tracks sync but certain albums just got skipped inthe syncing process. Yeezus and Justin Timberlake and The National were all randomly skipped and wont sync.

Casual Listener

I have a playlist for new releases and most tracks sync but certain albums just got skipped inthe syncing process.  Yeezus and Justin Timberlake and The National were all randomly skipped and wo...

Peter__

Community Legend

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

can't automatically find tracks

On my android I just did an update and now it can't automatically find the tracks I had from itunes from before even though it was able to do so prior to the update. These are not local tracks, I don't have the originals on this device, but it never ...

Newbie

On my android I just did an update and now it can't automatically find the tracks I had from itunes from before even though it was able to do so prior to the update. These are not local tracks, I don...

Liam

Community Legend

396 Views

1 replies

0 likes

Windows
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! How to delete 'friends' in Spotify

Hello, I can delete friends on my desktop but not on my mobile phone (not the same people appear). I haven't a Facebook account. Can anybody help ? Thanks!

Music Fan

Hello, I can delete friends on my desktop but not on my mobile phone (not the same people appear). I haven't a Facebook account. Can anybody help ? Thanks!

streetspirit

Music Fan

2875 Views

2 replies

0 likes

  • 2875 Views
  • 2 replies
  • 0 likes

Solved!! Spotify not working

First, the search function yielded a blank screen. I reinstalled, and searching yielded "no results found" for everything. After reinstalling, I also lost the ability to listen to playlists without downloading them first. Strangely, they download jus...

Newbie

First, the search function yielded a blank screen. I reinstalled, and searching yielded "no results found" for everything. After reinstalling, I also lost the ability to listen to playlists without d...

user-removed

Not applicable

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Lots of problems

OK, I've had Spotify for a couple of months now and I pay for it. I use it both on my computer and on my Samsung phone. On my phone, if I download the music, a short time later spotify crashes and I need to reinstall it. I have more than enough memor...

Casual Listener

OK, I've had Spotify for a couple of months now and I pay for it.  I use it both on my computer and on my Samsung phone.   On my phone, if I download the music, a short time later spotify c...

Liam

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Songs won't play straight through in order...

Hi, I'll listening to Spotify on my Galaxy Note II. I search for an artist, tap an album from the list of albums, then tap the first track to play. But, it doesn't play the tracks in the same order on the album - it jumps to some seemingly random nex...

Newbie

Hi,   I'll listening to Spotify on my Galaxy Note II.   I search for an artist, tap an album from the list of albums, then tap the first track to play.   But, it doesn't pl...

723 Views

0 replies

0 likes

  • 723 Views
  • 0 replies
  • 0 likes

When resuming a track, the track is repeated afterwards

Hi, I am experiencing an issue which I think only is occuring since the last update from Play Store. Scenario: I am playing a song on my device (LG Optimus 4X HD on Android 4.0.3) that has been synced offline. Then I pause the song / unplug my head p...

Regular

Hi,   I am experiencing an issue which I think only is occuring since the last update from Play Store.   Scenario: I am playing a song on my device (LG Optimus 4X HD on Android 4....

EarlPurple

Roadie

855 Views

2 replies

0 likes

Play
repeat
resume
  • 855 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on android is to loud

Greetings, I have Spotify on a Android Tablet I can trun the "Media Volume" output while playing Music on Spotify but:If i use my Tomtom Navigation or other Navigations, the voice output uses the same Channel "Media Volume" and the Voice of the navig...

Casual Listener

Greetings, I have Spotify on a Android Tablet   I can trun the "Media Volume" output while playing Music on Spotify but: If i use my Tomtom Navigation or other Navigations, the voice outp...

Bengele

Casual Listener

27333 Views

11 replies

2 likes

  • 27333 Views
  • 11 replies
  • 2 likes

android friends list doesn't match mac desktop following list

my friends list on my android spotify app doesn't match the friends on the following tab of my mac desktop spotify program. i'm unable to share music and playlists with new friends from my phone. i don't have facebook connected and have simply found ...

Casual Listener

my friends list on my android spotify app doesn't match the friends on the following tab of my mac desktop spotify program. i'm unable to share music and playlists with new friends from my phone. &...

beibneken

Casual Listener

1019 Views

8 replies

0 likes

  • 1019 Views
  • 8 replies
  • 0 likes

android app login difficulty

Hi there, I'll just cut and paste what I put on Facebook rather than type it all out again! Here it is - GEEKS AND NERDS HEED MY CALL!! Trying to find the answer for what I need in the Spotify community forum is like trying to read the Koran upside d...

Visitor

Hi there, I'll just cut and paste what I put on Facebook rather than type it all out again! Here it is - GEEKS AND NERDS HEED MY CALL!! Trying to find the answer for what I need in the Spotify com...

Peter__

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

HOW TO?

How do I change my spotify 2 day trial to a free version?

Newbie

How do I change my spotify 2 day trial to a free version?

Joe

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Caching radio stations on your mobile device

When I signed up I thought it said this was possible? I can't figure out how.

Newbie

When I signed up I thought it said this was possible? I can't figure out how.

Peter__

Community Legend

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Buffer Next [X] Songs

I listen to Spotify via my Android whlie driving. Having turned on the crossfade option, I expected a nice, seamless stream of music. Instead, there's dead silence for 10-15 seconds between tracks, while it buffers. Please add an option to "Buffer ne...

Newbie

I listen to Spotify via my Android whlie driving.  Having turned on the crossfade option, I expected a nice, seamless stream of music.  Instead, there's dead silence for 10-15 seconds betwe...

Liam

Community Legend

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Stpotify stops streaming and goes offline when device goes to sleep

Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep. I'm on a Nexus 4 with the latest version of Spotify - 0.6.4.47

Casual Listener

Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep.    I'm...

jak

Casual Listener

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

My spotify premium stopped working

I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.

Newbie

I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.

Joe

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes