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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6067 Views

0 replies

7 likes

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I'm going on holiday and want to scrobble.

Hi there.Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The problem is, I won't have internet.. Yes I will have, bu...

Newbie

Hi there. Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The ...

Adam

Roadie

600 Views

2 replies

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Music doesn't come through headphones, even though other sounds do

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps etc) always work through the headphones, but for some r...

Casual Listener

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps...

user-removed

Not applicable

9706 Views

6 replies

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Accidentally hit Thumbs Down button

I accidentally hit Thumbs Down button and want to change that to Thumbs Up any way to change this? I can see post about this that is 1 year old, but no solution. So any news on this? /Lars

Newbie

I accidentally hit Thumbs Down button and want to change that to Thumbs Up any way to change this?   I can see post about this that is 1 year old, but no solution. So any news on this? &nb...

Joe

Community Legend

805 Views

1 replies

0 likes

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Audio Crackling Over Bluetooth

I play Spotify in my Ford Focus via bluetooth and I notice that the audio has minor crackling and popping in spots. I download the playlist software in 320 kbs. I don't notice the audio issue when streaming other apps like podcasts and I've tried usi...

Newbie

I play Spotify in my Ford Focus via bluetooth and I notice that the audio has minor crackling and popping in spots. I download the playlist software in 320 kbs. I don't notice the audio issue whe...

1444 Views

0 replies

1 likes

audio quality
bluetooth
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Won't resume properly

Having a problem with current android app version where when I pause playback, go into work, then try to resume later after work Spotify fails to reload properly. I end up with just the last playing track showing, but the forward/back buttons are gre...

Gig Goer

Having a problem with current android app version where when I pause playback, go into work, then try to resume later after work Spotify fails to reload properly. I end up with just the last playing ...

Joe

Community Legend

866 Views

1 replies

0 likes

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No "Available offline" tab

I have a Samsung galaxy s2, and I can´t listen to music in offline mode. I can´t even download the playlist to offline mode. According to all the other android phones nad internet sites there should be a "tab to press" that sais "available in offline...

Casual Listener

I have a Samsung galaxy s2, and I can´t listen to music in offline mode. I can´t even download the playlist to offline mode. According to all the other android phones nad internet sites there should ...

Joe

Community Legend

908 Views

5 replies

0 likes

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premium is not working on galaxy s3

I recently bought premium on my phone. It doesn't show that I have premium yet. How long does this take?!?! I even tried uninstalling, and installing it again. Please help

Newbie

I recently bought premium on my phone. It doesn't show that I have premium yet. How long does this take?!?! I even tried uninstalling, and installing it again. Please help

Peter__

Community Legend

515 Views

1 replies

0 likes

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"This Track Is Not Available"

Hey All! I have a premium subsciption and love the app/service. In fact, I use it ALL THE TIME on my phone and it's worked out flawlessly. Recently, when I would sync my device with playlists, a weird thing happens. Some tracks on my playlists play f...

Casual Listener

Hey All! I have a premium subsciption and love the app/service. In fact, I use it ALL THE TIME on my phone and it's worked out flawlessly. Recently, when I would sync my device with playlists...

Joe

Community Legend

1008 Views

3 replies

0 likes

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help with bypassing facebook to get to spotify

Hello all, I am in desperate need of help! I'm really enjoying my spotify experience thus far. Unfortunately, I am currently only able to access my spotify account through facebook. I'd like to bypass all the facebook login as I am deactivating the f...

Newbie

Hello all,   I am in desperate need of help! I'm really enjoying my spotify experience thus far.  Unfortunately, I am currently only able to access my  spotify account through...

Joe

Community Legend

597 Views

1 replies

0 likes

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Pc transfer to SD card

HiI am fairly new to spotify. Is there any way to transfer playlists from my pc to an sd card so that I can play the tracks through my car?Thanks

Casual Listener

Hi I am fairly new to spotify. Is there any way to transfer playlists from my pc to an sd card so that I can play the tracks through my car? Thanks

Loweys4411

Casual Listener

1432 Views

2 replies

0 likes

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Device don't appear under "Devices", Local files won't sync

I have an Android phone and I'm trying to sync my computer playlist to my phone. I looked in the forums and I don't understand the discussion about entering numbers in the router. That might be my issue but I don't know what to do with the router. Pl...

Casual Listener

I have an Android phone and I'm trying to sync my computer playlist to my phone. I looked in the forums and I don't understand the discussion about entering numbers in the router. That might be my is...

TheBro

Casual Listener

909 Views

6 replies

0 likes

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Can't Syncronize Mac-Android

Hi, I have a premium account but I can't syncronize spotify with my android mobile. When I try to enter on the phone with my account (in Italy), the mobile says "You tried the access from another country", Spotify doesn't start, and my wifi goes craz...

Casual Listener

Hi, I have a premium account but I can't syncronize spotify with my android mobile. When I try to enter on the phone with my account (in Italy), the mobile says "You tried the access from another c...

Joe

Community Legend

625 Views

3 replies

0 likes

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Playlist empty each day

Hi, I seem to have a weird issue I would like to sort. On my Android (Galaxy S2 with Jelly Bean, spotify version 0.6.5.183) - each day I come to play a song in one of my playlists - it's empty. The only way I can play a song each morning is to enable...

Regular

Hi,   I seem to have a weird issue I would like to sort. On my Android (Galaxy S2 with Jelly Bean, spotify version 0.6.5.183) - each day I come to play a song in one of my playlists - it's e...

IcedInsanity

Casual Listener

1519 Views

13 replies

0 likes

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Spotify music pauses for each system sound alert

I find myself listening to Spotify in the car (AUX) almost all the time. What I recently started noticing is that the music pauses for each system sound alert. I attempted to switching the phone to Vibrate, Silent, the same outcome for both. I'm not ...

Regular

I find myself listening to Spotify in the car (AUX) almost all the time. What I recently started noticing is that the music pauses for each system sound alert. I attempted to switching the phone to V...

Joe

Community Legend

534 Views

1 replies

0 likes

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My droid doesn't sync with my Spotify on MAC

After purchasing the Spotify Premium and connecting my driod to my spotify, the devices list doesn't show anything, and i've tried log out and log in a few times, it still doesn't work

Newbie

After purchasing the Spotify Premium and connecting my driod to my spotify, the devices list doesn't show anything, and i've tried log out and log in a few times, it still doesn't work

Joe

Community Legend

434 Views

1 replies

0 likes

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unlimited music on free account [nexus 7]

So its been a long time since I got spotify on my nexus 7. I got the 48h. Trial but it ended a long time ago and I still have unlimited music...is there something wrong? Also I haven't paid for spodify... Any help would be greatly appreciated.

Newbie

So its been a long time since I got spotify on my nexus 7. I got the 48h. Trial but it ended a long time ago and I still have unlimited music...is there something wrong? Also I haven't paid for spodi...

Joe

Community Legend

758 Views

1 replies

0 likes

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white screen

Okay, sorry for the curt tone, but this white screen thong has been going on for months now, and the Spotify app is utterly useless to me now. I have tried everything on these forums, save for the hard restart, becaue I don't want to have to back eve...

Casual Listener

Okay, sorry for the curt tone, but this white screen thong has been going on for months now, and the Spotify app is utterly useless to me now. I have tried everything on these forums, save for the ha...

671 Views

0 replies

0 likes

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Excellent music control widget

Anyone looking for a nice widget that allows you to control the music in whichever app you happen to be listening to right now should check out Media Utilities : https://play.google.com/store/apps/details?id=com.batescorp.notificationmediacontrols.al...

Community Legend

Anyone looking for a nice widget that allows you to control the music in whichever app you happen to be listening to right now should check out Media Utilities : https://play.google.com/store/ap...

55348 Views

0 replies

6 likes

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Which Bluetooh Headsets Work with Spotify and HTC One?

Hi All. I am canvassing the readers of this board in a bid to work out just how wide my problem is. I have a new HTC One with a new HTC Bluetooth Headset but the combined play/pause button does not work with Spotify (or Rdio for that matter). Is ther...

Regular

Hi All. I am canvassing the readers of this board in a bid to work out just how wide my problem is. I have a new HTC One with a new HTC Bluetooth Headset but the combined play/pause button does not...

368 Views

0 replies

0 likes

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Spotify suddenly needs SD-card to work ????

Spotify worked perfect as usual yesterday ( 12 july 2013 ) Today I get a message that Spotify cant find a SD-card to store data. I use a HTC One that doesn't have a sd-slot. All of a sudden it just stopped working, anyone got an idea of what to do??

Newbie

Spotify worked perfect as usual yesterday ( 12 july 2013 ) Today I get a message that Spotify cant find a SD-card to store data. I use a HTC One that doesn't have a sd-slot. All of a sudden it ...

Joe

Community Legend

654 Views

1 replies

0 likes

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