Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201640 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545919 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453667 Views
571 replies
38 likes
Hi. Im having some problems with spotify.first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it doesn't work. So i just "fakkit im makin a new post"So i ...
Hi. Im having some problems with spotify. first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it does...
Community Legend
8209 Views
12 replies
0 likes
Dear Community, Why is it that whenever my Android **bleep**ify app is upgraded it insists I log on? I don't mind the login process so much as I hate the fact all my offline content (playlist) is removed every time this happens. Why on earth does thi...
Dear Community, Why is it that whenever my Android **bleep**ify app is upgraded it insists I log on? I don't mind the login process so much as I hate the fact all my offline con...
Roadie
959 Views
6 replies
0 likes
I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix this?
I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix this?
Community Legend
2214 Views
3 replies
0 likes
Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing What are the steps you took to get to the error/issue? When start Driving in my BMW Car, Blue...
Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing What are the steps you t...
Casual Listener
4113 Views
4 replies
0 likes
I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have to hit play again each time
I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have...
Community Legend
799 Views
1 replies
0 likes
Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount of data for this month !is finished!. I've accessed ...
Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount...
Community Legend
505 Views
1 replies
0 likes
It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app. I know a lot of people who only use the app, and not the desktop client. Despite this, I followed the online comments for adding friends...
It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app. I know a lot of people who only use the app, and not the desktop client. ...
Community Legend
1295 Views
4 replies
0 likes
Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:) DJ
Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:) DJ
Community Legend
810 Views
3 replies
0 likes
My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally frozen five or six times. Even though Spotify has not been ru...
My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally...
Casual Listener
406 Views
2 replies
0 likes
I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can still listen to the songs on my desktop through that ...
I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can st...
Community Legend
1084 Views
4 replies
0 likes
Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!?????That's just rubbish
Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!????? That's just rubbish 😞
Community Legend
8765 Views
20 replies
4 likes
Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my phone under the device-menu on the desktop client What have I tried so f...
Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my...
Casual Listener
1156 Views
6 replies
0 likes
Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...
Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have on...
Community Legend
744 Views
4 replies
0 likes
Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.
Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.
Spotify Legend
467 Views
2 replies
0 likes
I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone. How can I get it to work on my phone?
I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone...
Community Legend
393 Views
1 replies
0 likes
I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premium account. My understanding was that spotify free was be...
I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premi...
Casual Listener
789 Views
2 replies
0 likes
I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!
I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!
Community Legend
421 Views
1 replies
0 likes
Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an hour or two. Frigging annoying. Thinking of pulling out...
Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an ho...
Casual Listener
812 Views
3 replies
0 likes
I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...
I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download t...
Community Legend
915 Views
5 replies
0 likes
I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuffle mode" button where it should be.
I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuff...
Roadie
2209 Views
12 replies
0 likes
