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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6117 Views

0 replies

7 likes

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  • 0 replies
  • 7 likes

Solved!! Force MP3 Playlist Sync

I have Spotify on my Windows PC and Android phone. At the minute, I create MP3 playlists from my local library of MP3s on my PC, then sync these playlists using Spotify from PC to phone. To get it to sync a new or updated MP3 playlist, I have to clos...

Music Fan

I have Spotify on my Windows PC and Android phone.  At the minute, I create MP3 playlists from my local library of MP3s on my PC, then sync these playlists using Spotify from PC to phone.  ...

huddie

Music Fan

4920 Views

8 replies

1 likes

  • 4920 Views
  • 8 replies
  • 1 likes

Some tracks will not play

Hi...premium user here. Since moving to a new phone (Sgs3 to Sgs4) Spotify just refuses to work well. Playlists that worked fine for me previously now just show add though the track is playing but there's no sound. (Both on and offline). On some trac...

Newbie

Hi...premium user here. Since moving to a new phone (Sgs3 to Sgs4) Spotify just refuses to work well. Playlists that worked fine for me previously now just show add though the track is playing but ...

eefzelf

Newbie

582 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Metadata Support for Bluetooth Enabled Head Unit (automotive)

Hello, I did a forum search and my problem has been posted a few times before. However, it doesn't appear as though the problem has been resolved. I'm using Spotify on a Galaxy S3 running Android 4.1.2 stock. My car has a JVC KDX50BT (Bluetooth enabl...

Newbie

Hello,   I did a forum search and my problem has been posted a few times before.  However, it doesn't appear as though the  problem has been resolved.   I'm using Spotify ...

ciquitone

Regular

3371 Views

2 replies

2 likes

  • 3371 Views
  • 2 replies
  • 2 likes

help with offline mode abroad in turkey

So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 months of premium on my subscription status, and have ju...

Newbie

So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 month...

Joe

Community Legend

2224 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Everytime my premium ends, spotify deletes ALL offline tracks

I have a Samsung S2, and recently started using premium instead of unlimited. My CC is always blocked from internet purchase (if my card gets stolen etc.) which means that I manually renew my spotify sub. The problem is that everytime my period ends ...

Music Fan

I have a Samsung S2, and recently started using premium instead of unlimited. My CC is always blocked from internet purchase (if my card gets stolen etc.) which means that I manually renew my spotify...

Peter__

Community Legend

1685 Views

5 replies

0 likes

  • 1685 Views
  • 5 replies
  • 0 likes

Tracks playing randomly

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Newbie

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

Joe

Community Legend

2098 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Streaming keeps stuttering/skipping in 3G

New user here. I love the android app, and it works great with WiFi or 4G (Sprint). But in 3G, it seems to skip/pause A LOT. I tried both "high" and "extreme" quality, and have turned on the buffering (whatever that setting is called). This doesn't s...

Casual Listener

New user here.  I love the android app, and it works great with WiFi or 4G (Sprint).  But in 3G, it seems to skip/pause A LOT.  I tried both "high" and "extreme" quality, and have turn...

Joe

Community Legend

1443 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Locally synced files only play right channel audio

I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays. If I have headphones on, only the right ear works...

Casual Listener

I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays...

brock_aholic

Casual Listener

5021 Views

2 replies

0 likes

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Solved!! When to expect High quality streaming with premium on Android devices??

Hello Spotify. Im soon going to upgrade my stereo in my Car to Parrot Asteroid Classic - Android based carstereo. My Idea was to then buy Spotify premium account (on Samsung Galaxy S4 Android 4.2.2) so i could stream radio stations from my phone to m...

Casual Listener

Hello Spotify.   Im soon going to upgrade my stereo in my Car to Parrot Asteroid Classic - Android based carstereo.   My Idea was to then buy Spotify premium account (on Samsung Gal...

Thakangbaby

Casual Listener

1095 Views

2 replies

0 likes

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  • 2 replies
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Artist not found

Hey everyone, i use spotify both at home and at my smartphone...if i search for artic monkeys on desktop version of spotify the artist is found and im able to view his albums and songs. On mobile i just get songs from them but cant find the albums no...

Newbie

Hey everyone,   i use spotify both at home and at my smartphone...if i search for artic monkeys on desktop version of spotify the artist is found and im able to view his albums and songs. On...

Joe

Community Legend

1060 Views

1 replies

1 likes

  • 1060 Views
  • 1 replies
  • 1 likes

Solved!! Offline sync to SD CARD

Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone! When will the offline sync to SD CARD feature be a possible. FIX IT FAST SPOTIFY!

Casual Listener

Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone!    When will the offline sync t...

danielryrvik

Newbie

37113 Views

27 replies

23 likes

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  • 27 replies
  • 23 likes

Spotify en el coche

Hola! Tengo Spotify Premium e intento conectar el móbil en el coche, con cable USB y /o con Bluetooth, pero no se escucha la música. Tengo un Samsung Galaxy Mini y un Nissan Qashqai. Si alguien sabe como puedo hacer para escuchar el Spotify en el coc...

Newbie

Hola! Tengo Spotify Premium e intento conectar el móbil en el coche, con cable USB y /o con Bluetooth, pero no se escucha la música. Tengo un Samsung Galaxy Mini y un Nissan Qashqai. Si alguien sabe ...

1300 Views

0 replies

0 likes

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  • 0 replies
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Spotify no funciona / Spotify doesn't work

Mi aplicacion de spotify ha dejado de funcionar con la última actualizacion. Tengo una cuenta premium para spotify en el movil (Samsung Galaxy Ace) y ya que pago el servicio me gustaria poder disfrutar de él. My spotify application has stopped workin...

Newbie

Mi aplicacion de spotify ha dejado de funcionar con la última actualizacion. Tengo una cuenta premium para spotify en el movil (Samsung Galaxy Ace) y ya que pago el servicio me gustaria poder disfrut...

Joe

Community Legend

1314 Views

3 replies

1 likes

  • 1314 Views
  • 3 replies
  • 1 likes

Audio Skips on S3

Recently I've had many issues with song audio "Skipping" ( much like a scratched CD would sound). I have full 4G service and Spotify is the only app running on my phone so there should be no issues from a Hardware or Network angle. Also, other stream...

Casual Listener

Recently I've had many issues with song audio "Skipping" ( much like a scratched CD would sound).   I have full 4G service and Spotify is the only app running on my phone so there should be ...

BEmusic

Casual Listener

1136 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Sort playlist by recently added needs a fix

When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.

Music Fan

When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.

jjjoyride

Casual Listener

1147 Views

4 replies

6 likes

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  • 4 replies
  • 6 likes

uploading files from desktop that can be listened to on mobile

hi guys this subject has been exhaustively covered before (tens thousands views), i am not the first nor the last it seems... I seriously consider to shift all my playlists from spotify into a competitor's platform because they do it and spotify is n...

Newbie

hi guys   this subject has been exhaustively covered before (tens thousands views), i am not the first nor the last it seems...   I seriously consider to shift all my playlists from...

Joe

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Spotify not working Xperia T jellybean

Have had xperia T for a few weeks now. Spotify (I'm a premium user) has been 'problematic' let's say since I got the new phone (had no probs on old phone). It starts itself when I boot up the phone (I can't work out how to stop this). More importantl...

Newbie

Have had xperia T for a few weeks now. Spotify (I'm a premium user) has been 'problematic' let's say since I got the new phone (had no probs on old phone). It starts itself when I boot up the phone (...

Joe

Community Legend

629 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Installing Spotify on a 2nd Android device. Play says 'already installed'

I have an Android phone (Nexus One) with Spotify installed. I am now trying to install on a new Android tablet but PlayStore says already installed. Can someone help me with this pls?

Regular

I have an Android phone (Nexus One) with Spotify installed.   I am now trying to install on a new Android tablet but PlayStore says already installed.   Can someone help me with thi...

Joe

Community Legend

2407 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

I'm going on holiday and want to scrobble.

Hi there.Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The problem is, I won't have internet.. Yes I will have, bu...

Newbie

Hi there. Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The ...

Adam

Roadie

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
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Music doesn't come through headphones, even though other sounds do

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps etc) always work through the headphones, but for some r...

Casual Listener

I have a Samsung Galaxy express, and for some reason the audio from the Spotify app doesn't always output to the attached earphones. All other audios (telephone, e-mail notifications, radio apps...

user-removed

Not applicable

9706 Views

6 replies

0 likes

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  • 6 replies
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