Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27344 Views
  • 59 replies
  • 23 likes
  • 27344 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870193 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870193 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24693 Views
  • 3 replies
  • 0 likes
  • 24693 Views
  • 3 replies
  • 0 likes

Solved!! playlists all disappeared

hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doanload them.

  • Casual Listener
  • hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doan...
  • Taylor
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Spotify can' find offline songs after restore

Have the Galaxy S 4 and installed spotify. Went through my playlist and downloaded roughly 200 songs for offline use. Everything works great. I made a titanium backup of all my apps and data. I had to factory reset my phone. After the reset I restore...

  • Newbie
  • Have the Galaxy S 4 and installed spotify.  Went through my playlist and downloaded roughly 200 songs for offline use.  Everything works great.  I made a titanium backup of all my apps...
  • Joe
  • Community Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

premium not working on anroid

My accont dosn´t work on Android? Help

  • Newbie
  • My accont dosn´t work on Android? Help
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Starred playlist gone in offline mode

First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17 The issue: When I enable offline mode, all my songs in my starred list (which is downloaded) does not show up. If I disabe offline mode and start pla...

  • Regular
  • First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17   The issue: When I enable offline mode, all my songs in my starred list (which i...
  • Jogex
  • Regular
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

Car Dock Apps Media Controls

Hello, I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/Pause, Next, Previous) as well as shortcuts for Artist/Playlis...

  • Newbie
  • Hello,   I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/...
  • ogarza
  • Music Fan
  • 3061 Views
  • 3 replies
  • 4 likes
  • 3061 Views
  • 3 replies
  • 4 likes

Android downloads playlist - then suddenly only 30% complete and starts to download last 70% again

My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device begins downloading the last 70% again. I am on the lat...

  • Casual Listener
  • My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device beg...
  • Kobiashi007
  • Casual Listener
  • 536 Views
  • 5 replies
  • 0 likes
  • 536 Views
  • 5 replies
  • 0 likes

White screen, while connected to internet

Hi, I use spotify since one year on different devices without having any issues. I´ve used a htc sensation, motorola xoom in the past and since Feb of this year I hear music with a Nexus 7 and a Sony Xperia Z. All worked until yesterday. Yesterday my...

  • Visitor
  • Hi,     I use spotify since one year on different devices without having any issues. I´ve used a htc sensation, motorola xoom in the past and since Feb of this year I hear music wit...
  • Joe
  • Community Legend
  • 1683 Views
  • 23 replies
  • 0 likes
  • 1683 Views
  • 23 replies
  • 0 likes

Spotify not opening after update

Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. I hope you can fix this problem, otherwise I can't list...

  • Casual Listener
  • Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. &n...
  • Taylor
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Expanded Notifications & The Ability to add a full album as a playlist in a specific location

Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter the app everytime we want to change a song, or thumb...

  • Roadie
  • Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter t...
  • Taylor
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

How do I delete the synced files from my Android

I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumbersome, at the least, to manage this. So i'm thinking a...

  • Roadie
  • I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumberso...
  • Peter__
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Local files on external SD? (Android)

I'm not talking about the sync files here. -Since I updated to the last version of Android yesterday I had to resync my offline playlist. -By then I discovered that it didn't find my local MP3 files on the external SD card, and instead started to syn...

  • Regular
  • I'm not talking about the sync files here.   -Since I updated to the last version of Android yesterday I had to resync my offline playlist. -By then I discovered that it didn't find my loc...
  • romanmestas
  • Regular
  • 1074 Views
  • 2 replies
  • 1 likes
  • 1074 Views
  • 2 replies
  • 1 likes

Na update zijn gedownloade liedjes verwijderd.

App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload, Wanneer ik de liedjes nu opnieuw binnen haal duurt het veel langer voor ze zijn gedownload. Als ik mijn t...

  • Newbie
  • App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload,   Wanneer ik de liedjes nu opnieuw binnen ha...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Spotify premium wall block?

Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message. I am an unlimited subscriber and I have been for the past year now. So I'm aware it will only sync local files on my desktop PC.However...

  • Casual Listener
  • Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message.  I am an unlimited subscriber and I have been for the past year now. So I'm aw...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify for Desktop and Android not updating after last update..

I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my desktop.

  • Casual Listener
  • I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my d...
  • Peter__
  • Community Legend
  • 710 Views
  • 5 replies
  • 0 likes
  • Android App
    Spotify
    Update
  • 710 Views
  • 5 replies
  • 0 likes

Switching to Google All Access due to poor Android support

So i am not posting to cuase trouble.... I just really want Spotify to know why i am switching...... The android player is so bad i had to cancel my service a few time in the past just becuase i could bearly stand to use it. The Google player isnt pe...

  • Music Fan
  • So i am not posting to cuase trouble.... I just really want Spotify to know why i am switching...... The android player is so bad i had to cancel my service a few time in the past just becuase i coul...
  • smelico
  • Community Legend
  • 898 Views
  • 10 replies
  • 0 likes
  • 898 Views
  • 10 replies
  • 0 likes

no music when offline..

Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all my songs, and after i connect to the internet and a...

  • Newbie
  • Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all ...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Wrong Email on my Spotify Account

Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can only do this by entering my spotify password which ...

  • Visitor
  • Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can ...
  • Taylor
  • Community Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • 435 Views
  • 1 replies
  • 1 likes

Solved!! Charged for free Trial.

I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immediately.

  • Casual Listener
  • I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immed...
  • nooners4
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! Music often interrupted by loud noise

Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an amp and have the wire from that amp stuck in some pow...

  • Regular
  • Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an am...
  • Peter__
  • Community Legend
  • 1836 Views
  • 3 replies
  • 0 likes
  • 1836 Views
  • 3 replies
  • 0 likes