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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1061 Views
  • 0 replies
  • 4 likes

Solved!! playlist and play queue order

Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can listen to what you want in the order you want. Doe...

  • Casual Listener
  • Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can...
  • Peter__
  • Community Legend
  • 4452 Views
  • 3 replies
  • 0 likes
  • 4452 Views
  • 3 replies
  • 0 likes

Spotify & Pioneer

I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!

  • Newbie
  • I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!
  • Joe
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Cannot share to Spotify friends - Galaxy Note 2

Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.

  • Casual Listener
  • Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.
  • Icynova84
  • Casual Listener
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

Imported MP3 files, extreme low volume.

Hi, I imported some Mp3 files on my computer, and when I added them to a playlist and downloaded these playlists on my android phone. The volume and quality of these imported songs turned out to be really low compared with non imported songs. And i a...

  • Casual Listener
  • Hi,   I imported some Mp3 files on my computer, and when I added them to a playlist and downloaded these playlists on my android phone. The volume and quality of these imported songs turned ...
  • emiel89
  • Casual Listener
  • 716 Views
  • 4 replies
  • 1 likes
  • 716 Views
  • 4 replies
  • 1 likes

Spotify Removes my downloaded Playlists

Hey ive had a Motorola Razr and now switched to a Samsung Galaxy S4 i also synchronized my playlists on my computer..now i cant synchronize my playlists with my s4, when i do it sometimes crashes and says "You synchronized offline with more than 3 de...

  • Newbie
  • Hey ive had a Motorola Razr and now switched to a Samsung Galaxy S4 i also synchronized my playlists on my computer.. now i cant synchronize my playlists with my s4, when i do it sometimes crashes a...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Phone signal doesn't starts when using headphones.

Hi I wonder about why I can't hear my signal when I using headphones when someones calls and I listening to Spotify. The problem is that music doesn't stops. The function is there when not using headphones and only the phone speakers. Also works with...

  • Casual Listener
  • Hi   I wonder about why I can't hear my signal when I using headphones when someones calls and I listening to Spotify. The problem is that music doesn't stops. The function is there when not...
  • Bergq
  • Casual Listener
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Can not sync playlists to my Samsung s3

Ill try my best to explain my problem.Just joined premium. My phone (Samsung s3) is showing up as a device on my laptop. I tried to synce all playlist and on all my playlists it either says only local files synced or pending and I cant do anything?I ...

  • Newbie
  • Ill try my best to explain my problem. Just joined premium. My phone (Samsung s3) is showing up as a device on my laptop. I tried to synce all playlist and on all my playlists it either says only ...
  • Joe
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Spotify Mobile App (Premium account, created with Facebook account) Not posting to Facebook

Samsung Galaxy S4; Android 4.3; Spotify Version 0.7.2.402-g40e8dcb4 Device memory has 7.21GB available (of 16GB Total); SD card has 49.28GB available (of 58.53GB Total) My preferences in the Spotify Mobile App AND on all desktop (2 PCs - one Windows ...

  • Regular
  • Samsung Galaxy S4; Android 4.3; Spotify Version 0.7.2.402-g40e8dcb4  Device memory has 7.21GB available (of 16GB Total); SD card has 49.28GB available (of 58.53GB Total)   My pre...
  • Peter__
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Spotify Premium Mobile Not Working

Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had spotify premium for two years and i will cancel my subs...

  • Regular
  • Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had sp...
  • tuomashki
  • Casual Listener
  • 2557 Views
  • 16 replies
  • 0 likes
  • Premium
  • 2557 Views
  • 16 replies
  • 0 likes

[HTC Wildfire S]Uneven playback with downloaded tracks

Dear Spotify CommunityI have been the using Spotify for a couple of months on my Android phone (HTC Wildfire S) without problemOver the last week I have been experiencing sound problems with downloaded playlists. The content is uneven or stutters. It...

  • Newbie
  • Dear Spotify Community I have been the using Spotify for a couple of months on my Android phone (HTC Wildfire S) without problem Over the last week I have been experiencing sound problems with do...
  • Joe
  • Community Legend
  • 829 Views
  • 6 replies
  • 0 likes
  • 829 Views
  • 6 replies
  • 0 likes

Solved!! android streaming problems

Ive had spotify premium on my android phone a little over a month now, and i lost use of it for a week not too long ago. Apparently there was a streaming issue that was posted on twitter. I'm having a streaming problem again but according to the web ...

  • Newbie
  • Ive had spotify premium on my android phone a little over a month now, and i lost use of it for a week not too long ago. Apparently there was a streaming issue that was posted on twitter. I'm having ...
  • Joe
  • Community Legend
  • 3140 Views
  • 5 replies
  • 2 likes
  • 3140 Views
  • 5 replies
  • 2 likes

lg g2 flip cover

HelloI've got the LG G2 finally, but is there coming an update in the future to add spotify In the quick view window?

  • Newbie
  • Hello I've got the LG G2 finally, but is there coming an update in the future to add spotify In the quick view window? 🙂
  • Goodman
  • Spotify Legend
  • 1308 Views
  • 1 replies
  • 6 likes
  • lg g2 flip cover
  • 1308 Views
  • 1 replies
  • 6 likes

Standard Volume Slider - Android

Just got a new Samsung Galaxy S4 - I love using Spotify for pretty much all of my music needs, but on the Android app version on my new phone, I can't find an in-app volume slider. I'm only able to use the rocker on the side of the phone to change vo...

  • Newbie
  • Just got a new Samsung Galaxy S4 - I love using Spotify for pretty much all of my music needs, but on the Android app version on my new phone, I can't find an in-app volume slider. I'm only able to u...
  • Joe
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Android
    Android App
    volume
  • 636 Views
  • 1 replies
  • 0 likes

How do I manage my devices?

Hi team, I have a premium account and I access Spotify from multiple devices (more than 3). However I recently tried to sync my iPod to my Spotify playlists (disaster) via my PC and now I can’t listen to 50% of my previously downloaded Spotify playli...

  • Casual Listener
  • Hi team,   I have a premium account and I access Spotify from multiple devices (more than 3). However I recently tried to sync my iPod to my Spotify playlists (disaster) via my PC and now I ...
  • Joe
  • Community Legend
  • 4150 Views
  • 3 replies
  • 0 likes
  • 4150 Views
  • 3 replies
  • 0 likes

Memory on Galaxy S2

Hi, I have a Galaxy S2 and have had spotify for about 18 months now. I had alot of songs, close to the 3333 limit and then deleted loads but when i tried to download more it said i 'syncing has stopped as no space left on device' . Even though i have...

  • Regular
  • Hi, I have a Galaxy S2 and have had spotify for about 18 months now. I had alot of songs, close to the 3333 limit and then deleted loads but when i tried to download more it said i 'syncing has stopp...
  • PedroPedro
  • Regular
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

Dual accounts linked to the same facebook account and Ads for premium even though I have premium

Hey! So, I've been having all kinds of problems lately. I'll try to sum it up. For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened before and didn't surprise me. So, I did as I usually do - log in via fa...

  • Casual Listener
  • Hey!   So, I've been having all kinds of problems lately. I'll try to sum it up.   For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened...
  • Jack_H
  • Spotify
  • 1028 Views
  • 9 replies
  • 0 likes
  • 1028 Views
  • 9 replies
  • 0 likes

USB syncing on Android

I bought a premium subscription so I could listen to my playlists on my mobile. Less than half the tracks will sync - apparently my android device has to be connected by wifi to my computer to enable the rest to be sync'd. EDIT: Sorry, error in post,...

  • Regular
  • I bought a premium subscription so I could listen to my playlists on my mobile.   Less than half the tracks will sync - apparently my android device has to be connected by wifi to my computer ...
  • user-removed
  • Not applicable
  • 9757 Views
  • 10 replies
  • 5 likes
  • 9757 Views
  • 10 replies
  • 5 likes

Need help upgrading to premium from free trial and changing my country.

So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United states Virgin Islands. On my profile screen it won't ...

  • Regular
  • So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United st...
  • mooshmail
  • Newbie
  • 1675 Views
  • 21 replies
  • 0 likes
  • 1675 Views
  • 21 replies
  • 0 likes

offline playlists noy downloading

I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists, only a few songs download. Otherwise whole albums...

  • Newbie
  • I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists...
  • Peter__
  • Community Legend
  • 604 Views
  • 2 replies
  • 0 likes
  • Windows
  • 604 Views
  • 2 replies
  • 0 likes

Solved!! More devices online at same time with same account

Hi.I have a question Why can't there be more than one user/device online on spotify at the same time at the same account?Im borrowing my spotify to a god friend, and we have a big issue. If im on internet (WI-FI) and he is on internet (WI-FI) at same...

  • Music Fan
  • Hi. I have a question 🙂   Why can't there be more than one user/device online on spotify at the same time at the same account? Im borrowing my spotify to a god friend, and we have a big iss...
  • Joe
  • Community Legend
  • 2576 Views
  • 4 replies
  • 0 likes
  • 2576 Views
  • 4 replies
  • 0 likes