Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376103 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have got a new smartphone and installed spotify and the 48 hr trial startet automatically. But i need to connect spotify with my mobile provider in order to get the regular spotify premium account provided by my mobile contract. The provider told m...
I have got a new smartphone and installed spotify and the 48 hr trial startet automatically. But i need to connect spotify with my mobile provider in order to get the regular spotify premium account ...
Not applicable
453 Views
1 replies
0 likes
I have a premium account I use on 2 devices, my ASUS Fonepad phablet and my Windows 8 laptop. I have songs saved to both, but the Android app keeps desyncing my songs repeatedly saying i have synced with more than 3 devices, but i only have 2.whats u...
I have a premium account I use on 2 devices, my ASUS Fonepad phablet and my Windows 8 laptop. I have songs saved to both, but the Android app keeps desyncing my songs repeatedly saying i have s...
Community Legend
1705 Views
5 replies
0 likes
Spotify Version: 0.7.4.606.gd2ce8b10 Android Version: 4.4.1 Can someone else confirm if they've noticed this? On the lockscreen or on a bluetooth receiver using AVRCP the currently playing track data is displayed. Sometimes when the track changes thi...
Spotify Version: 0.7.4.606.gd2ce8b10 Android Version: 4.4.1 Can someone else confirm if they've noticed this? On the lockscreen or on a bluetooth receiver using AVRCP the curr...
Community Legend
481 Views
1 replies
0 likes
Hi there, I am a premium user and I have been always very satisfied with everything spotify has to offer. Now, last night I had an update and after that all my downloaded playlists became undownloaded. I am a sailor and therefore do not have the oppo...
Hi there, I am a premium user and I have been always very satisfied with everything spotify has to offer. Now, last night I had an update and after that all my downloaded playlists becam...
Community Legend
377 Views
1 replies
0 likes
The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating
The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating
Community Legend
803 Views
1 replies
0 likes
This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and phone both connected to the same network. So, I'd lov...
This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and ph...
Community Legend
910 Views
2 replies
0 likes
Every since the latest patch, I have been completely unable to use Spotify on my Galaxy S3. I open the ap, and get the black bar at the top with the menu option in the top left corner and Spotify next to it. No option to log in, nothing. When I selec...
Every since the latest patch, I have been completely unable to use Spotify on my Galaxy S3. I open the ap, and get the black bar at the top with the menu option in the top left corner and Spoti...
Regular
14921 Views
78 replies
1 likes
I just resubscribed to Spotify Premium to use it on my Galaxy S3 for traveling and working out. I have now restarted and reinstalled (including clean install) of the app several times. Everytime I try to open the app, there is a white screen with the...
I just resubscribed to Spotify Premium to use it on my Galaxy S3 for traveling and working out. I have now restarted and reinstalled (including clean install) of the app several times. Everytim...
455 Views
0 replies
0 likes
I am recurringly getting this error. Spotify Premium MemberDevice: Motorola Droid 3Android Version: 2.3.4Carrier: Verizon WirelessPhone is connected to 3G and WiFi data.- Android Settings - > Storage settings reports: - 8.30GB of 11.35GB free space o...
I am recurringly getting this error. Spotify Premium Member Device: Motorola Droid 3 Android Version: 2.3.4 Carrier: Verizon Wireless Phone is connected to 3G and WiFi data. - Android S...
Casual Listener
2279 Views
1 replies
1 likes
So after I synchronized about 150 songs to my phone (S3 mini), I haven't been able to log in to Spotify. Every time I try to open the Spotfy app, there just pops up a window "NO SD CARD FOUND BLABLABLA"... And I have tried to uninstall and reinstall ...
So after I synchronized about 150 songs to my phone (S3 mini), I haven't been able to log in to Spotify. Every time I try to open the Spotfy app, there just pops up a window "NO SD CARD FOUND BLABLAB...
Casual Listener
829 Views
2 replies
0 likes
My phone crashed when i installed the latest version and when i at last got it working again my spotify is totaly **bleep**ed up. Takes hour to connect all playlist, forever to play a song, forever to turn the song off, the whole device is slow (gala...
My phone crashed when i installed the latest version and when i at last got it working again my spotify is totaly **bleep**ed up. Takes hour to connect all playlist, forever to play a song, forever t...
Community Legend
1170 Views
4 replies
0 likes
Hi everyone, we're looking for folks to try out new versions of Spotify for Android. Are you interesting in becoming a beta tester? Do you want to help improve the Spotify experience on Android? Join the Beta Band! Fill out this form now and apply to...
Hi everyone, we're looking for folks to try out new versions of Spotify for Android. Are you interesting in becoming a beta tester? Do you want to help improve the Spotify exper...
Spotify Legend
60525 Views
183 replies
18 likes
Hi, I'm a premium user in Taiwan and is using the mobile version of the spotify on the road. Most of the time when I'm on the road, spotify tells me that I'm in offline mode. I checked my internet (3G) and is able to open website through chrome or ev...
Hi, I'm a premium user in Taiwan and is using the mobile version of the spotify on the road. Most of the time when I'm on the road, spotify tells me that I'm in offline mode. I checked my interne...
624 Views
0 replies
0 likes
What has happened to the Android app lately it use to run perfectly until a couple of months ago now it constantly crashes slows down my phone and freezes my entire system tried uninstalling deleting leftover files and even reseting my phone but noth...
What has happened to the Android app lately it use to run perfectly until a couple of months ago now it constantly crashes slows down my phone and freezes my entire system tried uninstalling deleting...
Casual Listener
1204 Views
3 replies
2 likes
When I'm trying to syncronize my offline lists the phone says that my device is full and cannot syncronize anymore. I've tried to find a way to chose which location to save offline lists, in case it was saving it all to an internal memory, without su...
When I'm trying to syncronize my offline lists the phone says that my device is full and cannot syncronize anymore. I've tried to find a way to chose which location to save offline lists, in case i...
568 Views
0 replies
0 likes
Can someone please tell me which mp3 player will work with spotify? Im wanting to buy a mp3 player for christmas but I'm not sure which one will work, it will be a present for someone, they're not bothered about a big named product they just want som...
Can someone please tell me which mp3 player will work with spotify? Im wanting to buy a mp3 player for christmas but I'm not sure which one will work, it will be a present for someone, they're not bo...
Community Legend
454 Views
1 replies
0 likes
Hello, I have a new android phone since today. I installed Spotify but I can't login. It says that I'm trying to connect myself in a other country than usual. I'm in the same country and I have a premium account so it should not matter... I also trie...
Hello, I have a new android phone since today. I installed Spotify but I can't login. It says that I'm trying to connect myself in a other country than usual. I'm in the same country a...
Community Legend
1019 Views
5 replies
0 likes
DescriptionPlease describe the problemExample:After using the Samsung Galaxy S3 with Spotify and Strava running at the same time, the volume automatically re-adjusts itself to either maximum volume or minimum volume when listening to Spotify afterwar...
Description Please describe the problem Example: After using the Samsung Galaxy S3 with Spotify and Strava running at the same time, the volume automatically re-adjusts itself to either maximum vo...
Casual Listener
3279 Views
2 replies
0 likes
Hi All, Ive been searching on this issue for a few days now and I cant figure it out. I'm running spotify on a galaxy s3 and a iphone 4(work phone). Both phones are connected to my home wireless network. The S3 will not connect and show up under the ...
Hi All, Ive been searching on this issue for a few days now and I cant figure it out. I'm running spotify on a galaxy s3 and a iphone 4(work phone). Both phones are connected to my home wireless netw...
369 Views
0 replies
0 likes
Hi There I recently switched to Android, I have a Galaxy S4 with JB 4.2. I have noticed two issues: 1) The lock screen controls are really inconsistent, they frequently disappear. 2) The equaliser is a bit flaky. It really makes music sound better, b...
Hi There I recently switched to Android, I have a Galaxy S4 with JB 4.2. I have noticed two issues: 1) The lock screen controls are really inconsistent, they frequently di...
Community Legend
483 Views
1 replies
0 likes
