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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42471 Views
  • 65 replies
  • 25 likes
  • 42471 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878030 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878030 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26364 Views
  • 4 replies
  • 0 likes
  • 26364 Views
  • 4 replies
  • 0 likes

Edit Playlist on Android

Hi guys, This feature has been available on iPhones for ages now, any outlook on when this will be added to Android? Please let it be soon, it's killing me not be able to edit playlists on the go... Thanks, Matt

  • Regular
  • Hi guys,   This feature has been available on iPhones for ages now, any outlook on when this will be added to Android?   Please let it be soon, it's killing me not be able to edit playl...
  • brobby
  • Casual Listener
  • 1048 Views
  • 1 replies
  • 2 likes
  • 1048 Views
  • 1 replies
  • 2 likes

Resume not working correctly

I've noticed that if I pause a song like midway through a song, and come back to it later, it starts playing all the way from the song's beginning instead of the point in the song where I had left off. I have the most recent version of the app on my ...

  • Music Fan
  • I've noticed that if I pause a song like midway through a song, and come back to it later, it starts playing all the way from the song's beginning instead of the point in the song where I had left of...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Unable to input username and password for Last.FM scrobbling

Hi,I'm having a really weird issue here (Samsung Galaxy S3, rooted with a stock-based rom).I just cleared Spotify's data because I wanted the app to recognize the sd card and let me select it as a download destination for playlists... when I launched...

  • Music Fan
  • Hi, I'm having a really weird issue here (Samsung Galaxy S3, rooted with a stock-based rom). I just cleared Spotify's data because I wanted the app to recognize the sd card and let me select it as ...
  • Rorey
  • Spotify
  • 2574 Views
  • 19 replies
  • 2 likes
  • 2574 Views
  • 19 replies
  • 2 likes

syncing

i have spotify on my pc and installed it thru the pc to my galaxy s 3, but the pnone still does not show under devices??????????

  • Newbie
  • i have spotify on my pc and installed it thru the pc to my galaxy s 3, but the pnone still does not show under devices??????????
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Weird noise when playing ''local tracks'' on LG Optimus P880 4X HD

Every time a song that i added from spotify changes to a ''local files'' track in my playlist this weird and very loud noise starts. It's like a static noise in a way and is pretty hard to describe. Like a Transformer would be crying.... To fix this ...

  • Casual Listener
  • Every time a song that i added from spotify changes to a ''local files'' track in my playlist this weird and very loud noise starts. It's like a static noise in a way and is pretty hard to describe. ...
  • iGame
  • Casual Listener
  • 598 Views
  • 6 replies
  • 0 likes
  • 598 Views
  • 6 replies
  • 0 likes

Offline Mode

Hey guys When the update Comes i dont have 30 days offline Mode. I have 48 Std trial and i Press offline Mode and its Show i must be online in 1day. Bevore the update i have 30 days. SORRY FOR MY BAD ENGLISH.

  • Casual Listener
  • Hey guys When the update Comes i dont have 30 days offline Mode. I have 48 Std trial and i Press offline Mode and its Show i must be online in 1day. Bevore the update i have 30 days. SORRY FOR MY...
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

no indication on album version

Ive just listened to heist by macklemore and some songs ive downloaded a long time ago are censored.found another version of the album without it. But,there is no indication which playlist is which.can you change it?

  • Newbie
  • Ive just listened to heist by macklemore and some songs ive downloaded a long time ago are censored.found another version of the album without it. But,there is no indication which playlist is which.c...
  • Liam
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

download playlist for offline use

Hi all, I've just added more songs to my laptop's spotify. I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, nothing happens. Normally it says downloading 0 of 250 etc, but nothi...

  • Regular
  • Hi all,   I've just added more songs to my laptop's spotify.  I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, n...
  • Joe
  • Community Legend
  • 1521 Views
  • 13 replies
  • 0 likes
  • 1521 Views
  • 13 replies
  • 0 likes

Synchronising to my Android WITHOUT W-LAN on PC??

Is there any way I can do that? cause i have a PC with CABLE internet....i have no way of accessing wlan in order to synch...and doing it over usb only works for ipod -.- this is more than frustrating...i had no problem synching on deezer, while spot...

  • Casual Listener
  • Is there any way I can do that? cause i have a PC with CABLE internet....i have no way of accessing wlan in order to synch...and doing it over usb only works for ipod -.-   this is more than...
  • mausi09
  • Casual Listener
  • 412 Views
  • 4 replies
  • 0 likes
  • 412 Views
  • 4 replies
  • 0 likes

Cant play songs on PC

I installed an subscribed to spotify on my Phone. Most of the songs i have downloaded on my phone i cant play on my PC. Any ideas?

  • Newbie
  • I installed an subscribed to spotify on my Phone.    Most of the songs i have downloaded on my phone i cant play on my PC.    Any ideas?
  • Joe
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify crashes constantly on Android 4.3 update

Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3

  • Regular
  • Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3
  • Joe
  • Community Legend
  • 1205 Views
  • 3 replies
  • 0 likes
  • 1205 Views
  • 3 replies
  • 0 likes

Stops playing and is mute after

Hi, for a few weeks now I encounter a repeating problem with spotify playing songs.Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next song but is mute. So the only thing that actually happens is th...

  • Regular
  • Hi,   for a few weeks now I encounter a repeating problem with spotify playing songs. Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next...
  • thiluc
  • Regular
  • 905 Views
  • 3 replies
  • 0 likes
  • 905 Views
  • 3 replies
  • 0 likes

Solved!! Add a local file to a playlist without wifi sync?

Here's my problem:I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone. I added the track to the playlist but since my work computer is connected with cable, not Wifi, it wont recognise a...

  • Casual Listener
  • Here's my problem: I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone.  I added the track to the playlist but since my work co...
  • Joe
  • Community Legend
  • 3564 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    syncing
    usb
    wifi
  • 3564 Views
  • 1 replies
  • 0 likes

reinstalled spotify app lost password what now?

hi there I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops and will not open. what now?

  • Newbie
  • hi there   I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops ...
  • Peter__
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! android app can be used by a spotify free account?

I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release this update?

  • Visitor
  • I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release th...
  • Peter__
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

I have paid but I keep being directed to the trial version? all my data has been wiped!

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

  • Visitor
  • I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?
  • Joe
  • Community Legend
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

I lost my phone!!

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics that I had be available? Can I listen to my music on ...

  • Newbie
  • Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics ...
  • Joe
  • Community Legend
  • 1211 Views
  • 1 replies
  • 1 likes
  • 1211 Views
  • 1 replies
  • 1 likes

Still missing Discover....

Hi, My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the app on my phone, I still have the What's New tab--which also fails ...

  • Casual Listener
  • Hi,   My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the a...
  • Joe
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes