Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi there, Lately as I play music while sweeping away at my custodial job I have been encountering a problem when loading songs. I am experience a low, stuttering noise that is painful to the ear. So painful, in fact, that I have ripped my headphones ...
Hi there, Lately as I play music while sweeping away at my custodial job I have been encountering a problem when loading songs. I am experience a low, stuttering noise that is painful to the ear....
Not applicable
425 Views
2 replies
0 likes
Hi, When i go offline on the spotify android app why do the folders in the playlists go to a light grey colour as if they have been disabled even though all the albums in the playlists have been downloaded. Also even though the list looks grey and 't...
Hi, When i go offline on the spotify android app why do the folders in the playlists go to a light grey colour as if they have been disabled even though all the albums in the playlists hav...
Community Legend
654 Views
2 replies
0 likes
Hi I want to write an android app which has access to your downloaded playlists and organize the songs in these playlists by album or artist. Is there already something like that or if I'm successful is it legal to upload it to the play store? I don'...
Hi I want to write an android app which has access to your downloaded playlists and organize the songs in these playlists by album or artist. Is there already something like that or if I'm successful...
Community Legend
864 Views
3 replies
0 likes
I recently upgradedd my HTC One S (runnig Sense 4.0) to the newer HTC One (Sense 5.0 running J.B 4.1) and I noticed that the lockscreen widget is gone in Sense 5.0. It only shows basic music controls (play/pause, skip forwards, rewind) BUT NO ALBUM A...
I recently upgradedd my HTC One S (runnig Sense 4.0) to the newer HTC One (Sense 5.0 running J.B 4.1) and I noticed that the lockscreen widget is gone in Sense 5.0. It only shows basic music controls...
Casual Listener
10408 Views
5 replies
0 likes
I've checked and rechecked, still nothing, I'm still on the older version. I know they said they were rolling it out slowly yesterday, but it sounds like everyone already has it? Thanks! T
I've checked and rechecked, still nothing, I'm still on the older version. I know they said they were rolling it out slowly yesterday, but it sounds like everyone already has it? ...
Casual Listener
867 Views
8 replies
1 likes
Hello, I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlists. Any ideas?
Hello, I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlist...
Community Legend
549 Views
1 replies
0 likes
HiI have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, because the buttons doesn't work properly at this moment ...
Hi I have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, b...
Community Legend
801 Views
2 replies
0 likes
I have not received the new Browse option and just wondering how many people have? i have not received it on the web player or my android player. I have two devices and neither one has received it. Any way to manually update this? I have been waiting...
I have not received the new Browse option and just wondering how many people have? i have not received it on the web player or my android player. I have two devices and neither one has re...
Community Legend
669 Views
1 replies
1 likes
Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched What are the steps you took to get to the error/issue? Has been happening for the last few ...
Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched What are the steps...
Community Legend
1633 Views
15 replies
0 likes
Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and now when I am here, I just cant find the spotify a...
Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and...
Community Legend
639 Views
3 replies
0 likes
Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is actually a pretty terrible service. Not to mention their caching is pretty ...
Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is a...
Casual Listener
11642 Views
20 replies
12 likes
Hi, Hope this point was not previously repsond before. I've cherched but find nothing accurrate. Here is my configuration : - Spotify premium. - My music is on a Sharecenter NAS. - I managed playlist from my PC, link to the NAS by network cable. - I ...
Hi, Hope this point was not previously repsond before. I've cherched but find nothing accurrate. Here is my configuration : - Spotify premium. - My music is on a Share...
Casual Listener
539 Views
2 replies
0 likes
I can login to my Spotify Premium account on my Asus Transformer, but cannot find a search facility. Spotify HELP says click on three bar icon top left, but there isn't one.
I can login to my Spotify Premium account on my Asus Transformer, but cannot find a search facility. Spotify HELP says click on three bar icon top left, but there isn't one.
Casual Listener
518 Views
4 replies
0 likes
Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every month! And that is such a bother. Anybody with the same...
Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every mont...
Community Legend
694 Views
3 replies
0 likes
I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...
I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...
Community Legend
1532 Views
11 replies
0 likes
DescriptionPlease describe the problemExample:When I use the android spotify app on my phone in offline mode it will constantly stutter during playback. I've noticed this problem only occurs when I am using another app on the phone at the same time a...
Description Please describe the problem Example: When I use the android spotify app on my phone in offline mode it will constantly stutter during playback. I've noticed this problem only occurs wh...
Regular
1560 Views
6 replies
0 likes
Hi I have HTC Desire C mobile, a premium spotify acount and a spotify app on my mobile. Recently i added a whole bunch of songs to various playlists, but they won`t download when i use spotify on my mobile. Why? I dont have over 3000 songs on my play...
Hi I have HTC Desire C mobile, a premium spotify acount and a spotify app on my mobile. Recently i added a whole bunch of songs to various playlists, but they won`t download when i use spo...
Community Legend
1674 Views
11 replies
0 likes
When I listen to Spotify on my SGS3 via an external speaker (3,5 mm) or head phones the maximum level is too low. If I lower the volume and then push it up again the volume is loud for a part of a second before it is lower again. When I play songs vi...
When I listen to Spotify on my SGS3 via an external speaker (3,5 mm) or head phones the maximum level is too low. If I lower the volume and then push it up again the volume is loud for a part of a se...
Community Legend
16189 Views
3 replies
1 likes
Hi there! Eversince spotify worked perfectly, but since I have reinitiated my android tablet (4.1.1), and installed the latest version of spotify, the latter does not detect free disc space anymore- while all other apps do. When starting the spotify-...
Hi there! Eversince spotify worked perfectly, but since I have reinitiated my android tablet (4.1.1), and installed the latest version of spotify, the latter does not detect free disc spac...
Casual Listener
805 Views
2 replies
0 likes
Cannot log on tried new account done with this
Cannot log on tried new account done with this
Music Fan
462 Views
2 replies
0 likes
