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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376194 Views

541 replies

34 likes

Account
Free
  • 376194 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7560 Views

0 replies

7 likes

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3 quality options on Nexus Phone, on Tablet only 2 quality Option

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...

Newbie

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality   On my Toshiba Tablet with the same Spotify App i have on...

Joe

Community Legend

627 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

i have premium

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

Casual Listener

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

ollesdotter

Spotify Legend

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

Password help

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone. How can I get it to work on my phone?

Newbie

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone...

Joe

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Spotify Free For Mobile Has Stopped Working On My Kindle HD

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premium account. My understanding was that spotify free was be...

Casual Listener

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa  now free for mobile devices. However it has stopped working as I don't have a premi...

TigerFlynn

Casual Listener

709 Views

2 replies

0 likes

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  • 2 replies
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downloaded playlists become Undownloaded.

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Newbie

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Joe

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Android app ideas

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an hour or two. Frigging annoying. Thinking of pulling out...

Casual Listener

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an ho...

belongilblue

Casual Listener

691 Views

3 replies

0 likes

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  • 3 replies
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Premium membership app access.

I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...

Casual Listener

I want to confirm.. If I am signed up for the 9.99 premium service per month.    I can use any device, and use anywhere internationally right ??    So how can I download t...

Peter__

Community Legend

736 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

No "shuffle

I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuffle mode" button where it should be.

Regular

I have downloaded the latest version of spotify and am trying to use the new free streaming feature but I can't find out how to use shuffle mode. i've followed the instructions but there is no "shuff...

Sheugel

Roadie

1897 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Spotify crashes down immediately after trying to open it

Here is a little something about my problem that I sent to spotify helping team:I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 months, I'm using spotify on my phone (samsung galaxy s3 ...

Newbie

Here is a little something about my problem that I sent to spotify helping team: I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 mo...

Joe

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Browse feature missing

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Casual Listener

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Ruchirj

Casual Listener

973 Views

2 replies

0 likes

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Broswe playlist

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it?P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Newbie

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it? P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Josh

Community Legend

574 Views

2 replies

0 likes

  • 574 Views
  • 2 replies
  • 0 likes

Solved!! Browse option not available on Android

Hi I don't have the Browse option available in my menu on three different devices. I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a Sony Xperia tab on Android and the option is also missing there. I don't be...

Regular

Hi   I don't have the Browse option available in my menu on three different devices.   I have a Galaxy S3 and an iPad 2 and the Browse option isn't there. I've also just bought a So...

sultanaman

Casual Listener

2745 Views

8 replies

0 likes

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  • 8 replies
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Free app not working

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now.I downloaded the app again, logged in and went to a playlist.However, the button only says 'Download' and not 'Shuffle play' like it...

Regular

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now. I downloaded the app again, logged in and went to a playlist. However, the b...

gie005

Regular

641 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify mix my files

Hi ! First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english) I have a problem : i just encoded two albums from an artist (a live, and a re...

Casual Listener

Hi !   First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english)   I ha...

pierro_oh

Casual Listener

549 Views

3 replies

0 likes

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Be able to sync ALL tracks in your playlists.

Hello. Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the hookup? Please release the limit. /M

Casual Listener

Hello.   Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the ho...

Josh

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Offline synching has stopped as there is no room left on this device

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upon reinstall from the Play store the problem reoccurs. How...

Regular

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upo...

Josh

Community Legend

463 Views

1 replies

0 likes

Sdcard storage muddle
  • 463 Views
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Soundless Playback on 4.4.2

I own a Nexus 5 running Android 4.4.2. When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, the volume is correct, but still nothing can be heard. Does anybody ha...

Regular

I own a Nexus 5 running Android 4.4.2.    When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, th...

Klugschwätzer

Regular

566 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Does the last version (with spotify free) work on old devices with gingerbread?

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery. The question is: does the latest version with spotify "shuffle" free work on older Android OS? Thanks.

Casual Listener

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery.   The question is: does the latest version with spotify "shuffle" free wor...

Peter__

Community Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Does Spotify care that non-Facebook users can't share songs from android or iOS?

Empty friends list on iOS and Android apps. Have they even acknowledged this issue? Doesn't seem like it. It's like spotify can't decide if they want to be Twitter or Facebook and they are stuck inbetween with simple things like sharing not working. ...

Casual Listener

Empty friends list on iOS and Android apps.     Have they even acknowledged this issue? Doesn't seem like it.       It's like spotify can't decide if they want to b...

brianSpotify

Casual Listener

641 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

No sound on streaming on Nexus 7 (2012)

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a song, there's no sound. Any idea what to do here?

Casual Listener

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a s...

Joern

Casual Listener

1434 Views

4 replies

0 likes

  • 1434 Views
  • 4 replies
  • 0 likes