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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5630 Views

0 replies

7 likes

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Playlist Synchronisation

Hello, I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlists. Any ideas?

Newbie

Hello,   I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlist...

Joe

Community Legend

525 Views

1 replies

0 likes

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Spotify stops music when I add the current song to a playlist

HiI have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, because the buttons doesn't work properly at this moment ...

Gig Goer

Hi I have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, b...

Joe

Community Legend

779 Views

2 replies

0 likes

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New Browse Option

I have not received the new Browse option and just wondering how many people have? i have not received it on the web player or my android player. I have two devices and neither one has received it. Any way to manually update this? I have been waiting...

Casual Listener

I have not received the new Browse option and just wondering how many people have?  i have not received it on the web player or my android player.  I have two devices and neither one has re...

Taylor

Community Legend

654 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! All music clips like a vinyl record would jump making Spotify unusable..

Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched What are the steps you took to get to the error/issue? Has been happening for the last few ...

Music Fan

  Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched   What are the steps...

Joe

Community Legend

1604 Views

15 replies

0 likes

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  • 15 replies
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No spotifyapp abroad?

Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and now when I am here, I just cant find the spotify a...

Casual Listener

Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and...

Joe

Community Legend

609 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify sucks pretty bad

Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is actually a pretty terrible service. Not to mention their caching is pretty ...

Regular

Premium subscription expired.  Now no songs play.  The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds.   Spotify is a...

WoofBull

Casual Listener

11491 Views

20 replies

12 likes

Social & Random
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Part of offline playlist turn to gray

Hi, Hope this point was not previously repsond before. I've cherched but find nothing accurrate. Here is my configuration : - Spotify premium. - My music is on a Sharecenter NAS. - I managed playlist from my PC, link to the NAS by network cable. - I ...

Casual Listener

Hi,    Hope this point was not previously repsond before. I've cherched but find nothing accurrate.   Here is my configuration : - Spotify premium. - My music is on a Share...

ypoisson

Casual Listener

515 Views

2 replies

0 likes

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Bring back the ability to search for certain songs/artists/albums on the android phones offline.

I can login to my Spotify Premium account on my Asus Transformer, but cannot find a search facility. Spotify HELP says click on three bar icon top left, but there isn't one.

Casual Listener

I can login to my Spotify Premium account on my Asus Transformer, but cannot find a search facility.  Spotify HELP says click on three bar icon top left, but there isn't one.

2characters

Casual Listener

489 Views

4 replies

0 likes

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Spotify goes online on its own

Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every month! And that is such a bother. Anybody with the same...

Casual Listener

Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every mont...

Joe

Community Legend

668 Views

3 replies

0 likes

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imported iTunes playlists "The track is not available"

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...

Casual Listener

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...

Joe

Community Legend

1504 Views

11 replies

0 likes

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Android app crashes and stutters during playback in offline mode when GPS app in use

DescriptionPlease describe the problemExample:When I use the android spotify app on my phone in offline mode it will constantly stutter during playback. I've noticed this problem only occurs when I am using another app on the phone at the same time a...

Regular

Description Please describe the problem Example: When I use the android spotify app on my phone in offline mode it will constantly stutter during playback. I've noticed this problem only occurs wh...

benkennedy12

Regular

1509 Views

6 replies

0 likes

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My playlists isn`t loading

Hi I have HTC Desire C mobile, a premium spotify acount and a spotify app on my mobile. Recently i added a whole bunch of songs to various playlists, but they won`t download when i use spotify on my mobile. Why? I dont have over 3000 songs on my play...

Regular

Hi   I have HTC Desire C mobile, a premium spotify acount and a spotify app on my mobile. Recently i added a whole bunch of songs to various playlists, but they won`t download when i use spo...

Peter__

Community Legend

1622 Views

11 replies

0 likes

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Maximum volume is too low on my Android

When I listen to Spotify on my SGS3 via an external speaker (3,5 mm) or head phones the maximum level is too low. If I lower the volume and then push it up again the volume is loud for a part of a second before it is lower again. When I play songs vi...

Casual Listener

When I listen to Spotify on my SGS3 via an external speaker (3,5 mm) or head phones the maximum level is too low. If I lower the volume and then push it up again the volume is loud for a part of a se...

Joe

Community Legend

16152 Views

3 replies

1 likes

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android app doesn't detect any free space on the interal and external sd-card anymore

Hi there! Eversince spotify worked perfectly, but since I have reinitiated my android tablet (4.1.1), and installed the latest version of spotify, the latter does not detect free disc space anymore- while all other apps do. When starting the spotify-...

Casual Listener

Hi there!   Eversince spotify worked perfectly, but since I have reinitiated my android tablet (4.1.1), and installed the latest version of spotify, the latter does not detect free disc spac...

Velten

Casual Listener

783 Views

2 replies

0 likes

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Delete spotify

Cannot log on tried new account done with this

Newbie

Cannot log on tried new account done with this

Drekle

Music Fan

438 Views

2 replies

0 likes

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How to lay in songs that's not on spotify?

Hello! I've been trying for a long time and i've checked out the guide you got too but it's not **bleep**ing working, songs that's not on spotify wont be played/enter'd on my list's. Comon how much time did you use to make this program, it's easier t...

Newbie

Hello! I've been trying for a long time and i've checked out the guide you got too but it's not **bleep**ing working, songs that's not on spotify wont be played/enter'd on my list's. Comon how much t...

Peter__

Community Legend

453 Views

1 replies

0 likes

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Spotify crashes constantly on Android 4.3 update

Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3

Regular

Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3

Joe

Community Legend

1295 Views

3 replies

0 likes

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Sort options for all tracks in folders

As time has gone on, Folders have become the most important feature of my desktop version of Spotify. I hope to see the same functionality duplicated for the Android (and elsewhere).For all tracks in Folders on the Android, please add, in order of va...

Music Fan

As time has gone on, Folders have become the most important feature of my desktop version of Spotify.   I hope to see the same functionality duplicated for the Android (and elsewhere). For al...

Joe

Community Legend

550 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! offline songs removed from my phone

Hi. I today i noticed that a song on my offline list on my phone was downloading. This was a song i added a long time ago. Why is it like that? It has happened on my old phone too. Can it have something to do with songs being replaced on the spotify ...

Music Fan

Hi. I today i noticed that a song on my offline list on my phone was downloading. This was a song i added a long time ago. Why is it like that? It has happened on my old phone too. Can it have someth...

KjartanTh

Music Fan

972 Views

2 replies

0 likes

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Re: Blank screen on new spotify version

I have in last week updated to HTC One...It worked for a couple of days and now if I pause or stop and go back to the app its White screen.....I have to reboot the phone to get it to work again....hardly ideal! I have been a subscriber for almost 4 y...

Regular

I have in last week updated to HTC One...It worked for a couple of days and now if I pause or stop and go back to the app its White screen.....I have to reboot the phone to get it to work again....ha...

Joe

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes