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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846784 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846784 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16050 Views
  • 3 replies
  • 0 likes
  • 16050 Views
  • 3 replies
  • 0 likes

Backs out to playlist level when switching views from horizontal or vertical

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid. If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in a horizontal view, if I close the keyboard and switch to ...

  • Music Fan
  • Not sure if this happens on other phones or not, but this is a problem I have seen on Droid.  If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in ...
  • rodmur
  • Music Fan
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! Share current playing song

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song. It would be nice if there was some button on the current song screen, you know the window that you can flip up with a...

  • Music Fan
  • Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song.  It would be nice if there was some button on the current son...
  • rodmur
  • Music Fan
  • 3038 Views
  • 2 replies
  • 0 likes
  • 3038 Views
  • 2 replies
  • 0 likes

Spotify stops playing all of a sudden

Hi, I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing. "Luckily", I had catlog running and so I've got a logcat log. Please see min....

  • Newbie
  • Hi,   I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing.   "Luck...
  • licenced
  • Community Legend
  • 6198 Views
  • 8 replies
  • 0 likes
  • 6198 Views
  • 8 replies
  • 0 likes

Chicken and the Egg

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spotify because I am prompted to enter my logon informa...

  • Newbie
  • I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spot...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Save state after restart

I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify will forget where it was in my playlist. It would be...

  • Music Fan
  • I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify w...
  • miljbee
  • Music Fan
  • 361 Views
  • 2 replies
  • 1 likes
  • 361 Views
  • 2 replies
  • 1 likes

Spotify keeps desyncing my playlist!

Spotify keeps desyncing my playlist saying that i have synced with more than 3 devices, but i havent. what to do? thanks for replies.

  • Casual Listener
  • Spotify keeps desyncing my playlist saying that i have synced with more than 3 devices, but i havent.   what to do?   thanks for replies.
  • licenced
  • Community Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Samsung Tab 2 7.0 Android 4.0 Crashed instantly and always offline modus..

Does anyobne have spotify on the new Tab 2 7.0 with andoird 4.0?. It is always AGAIN in offline modus and crashes all the time. I used both versions again terrible. Please help...Need music for holiday..:D.

  • Roadie
  • Does anyobne have spotify on the new Tab 2 7.0 with andoird 4.0?.   It is always AGAIN in offline modus and crashes all the time.   I used both versions again terrible.    P...
  • plsderksen
  • Roadie
  • 645 Views
  • 11 replies
  • 0 likes
  • 645 Views
  • 11 replies
  • 0 likes

Spotify stays in Offline Mode on my Android LG G2X when connected to 4G

Exactly as the topic title says, Spotify stays in Offline Mode on my LG G2X. I even made sure the toggle switch was set to on in the settings to sync over data. It did this in the original Android app and now the preview app. I would love to know if ...

  • Casual Listener
  • Exactly as the topic title says, Spotify stays in Offline Mode on my LG G2X. I even made sure the toggle switch was set to on in the settings to sync over data. It did this in the original Android ap...
  • David
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Solved!! I'm a really pissed off customer.

I'm JVGO, and spotify sucks. How long is it going to take your developers to solve the offline problems we android tablet users are facing. Why are you snubbing us spotify, why? You release iOS updates like every other week but neglect android users ...

  • Newbie
  • I'm JVGO, and spotify sucks. How long is it going to take your developers to solve the offline problems we android tablet users are facing. Why are you snubbing us spotify, why? You release iOS updat...
  • user-removed
  • Not applicable
  • 1110 Views
  • 8 replies
  • 0 likes
  • 1110 Views
  • 8 replies
  • 0 likes

Solved!! Get an empty info box when trying to listen to a tune

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

  • Newbie
  • I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?
  • licenced
  • Community Legend
  • 1959 Views
  • 30 replies
  • 1 likes
  • 1959 Views
  • 30 replies
  • 1 likes

Spotify app won't open on my Droid 2 Global

I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right back to the previous screen (i.e. the home screen, a...

  • Newbie
  • I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right b...
  • licenced
  • Community Legend
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Europa compatibility

Hello, When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium member and rely on the service working. Many thanks

  • Casual Listener
  • Hello,   When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium memb...
  • licenced
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Spotify on mobile for free?

Hello,I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well. I can use the mobile app, but is it a trail? And where i can find when i must to pay for it?It's a amazing app but to bad yo...

  • Newbie
  • Hello, I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well.  I can use the mobile app, but is it a trail? And where i c...
  • user-removed
  • Not applicable
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Question

Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't keep on playing to the next? It has done that since I've had premium. Just wondering if they're ever gonna fix th...

  • Regular
  • Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't  keep on playing to the next? It has done that since I've...
  • Jlbentrude
  • Regular
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Playlist won't sync

I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later they playlist are no longer synced. Help? This is ...

  • Regular
  • I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later...
  • DarrenKing101
  • Casual Listener
  • 2298 Views
  • 3 replies
  • 0 likes
  • 2298 Views
  • 3 replies
  • 0 likes

Solved!! Wiping out Local Music?

I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to the menu of my phone. Is there any way to wipe that...

  • Newbie
  • I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to ...
  • licenced
  • Community Legend
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Playlists not syncing

Hello, I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App. I've made some playlists on the PC and added various songs but they just wont show up on the mobile - I've reinstalled, logged in/out etc, but no joy...

  • Casual Listener
  • Hello,   I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App.   I've made some playlists on the PC and added various songs but they just wont sh...
  • clarkd
  • Casual Listener
  • 2146 Views
  • 1 replies
  • 0 likes
  • 2146 Views
  • 1 replies
  • 0 likes

¡¡¡No REAL Extreme quality on the new preview app!!!

Hi from Spain and sorry for my english. I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t seems to affect on the real quality of the music, and remain...

  • Regular
  • Hi from Spain and sorry for my english.   I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t ...
  • Tobygnome
  • Newbie
  • 2098 Views
  • 5 replies
  • 3 likes
  • 2098 Views
  • 5 replies
  • 3 likes

Solved!! PLEASE HELP!!!!

I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.

  • Regular
  • I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.  
  • Jlbentrude
  • Regular
  • 876 Views
  • 29 replies
  • 0 likes
  • 876 Views
  • 29 replies
  • 0 likes

Solved!! Can't login - Spotify mobile consumes large amounts.....

Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large amounts of data....." and I hit ok. But this message ...

  • Music Fan
  • Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large am...
  • SpookiePower
  • Music Fan
  • 1304 Views
  • 4 replies
  • 0 likes
  • 1304 Views
  • 4 replies
  • 0 likes