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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6319 Views

0 replies

7 likes

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Solved!! Collection Replaced Starred?

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star function?

Roadie

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star functi...

djshackesq

Roadie

1081 Views

3 replies

0 likes

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Solved!! New Collection Feature - Download Request

I'm loving the new Collection feature that randomly appeared in my Android app. I do have a request, that I realize may be planned for the future, as I realize the Collection is new and still likely being developed.Instead of only being able to downl...

Roadie

I'm loving the new Collection feature that randomly appeared in my Android app. I do have a request, that I realize may be planned for the future, as I realize the Collection is new and still likely ...

callisto14

Casual Listener

3346 Views

20 replies

0 likes

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Volume goes from 100% to 50% after .5 seconds after starting song

Hello Spotify!I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i have my cellphone volume set to 100% it will start a...

Casual Listener

Hello Spotify! I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i...

Peter__

Community Legend

687 Views

1 replies

0 likes

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Add locally stored files to collection?

On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to collection. I have have plenty of storage, and the feat...

Regular

On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to coll...

581 Views

0 replies

0 likes

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Spotify doesn't recognize phone

Hello, Since a few weeks Spotify doesn't recognize my phone anymore. I've tried uninstalling both the Windows program and the Android application but nothing worked. I've tried clearing the cache, data etc. but whatever I try Spotify just won't recog...

Casual Listener

Hello,   Since a few weeks Spotify doesn't recognize my phone anymore. I've tried uninstalling both the Windows program and the Android application but nothing worked. I've tried clearing th...

Joe

Community Legend

2284 Views

5 replies

0 likes

spotify android app offline recognize recognition
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Solved!! Can't download spotify for nexus 4?

Why...       Super user edit - added picture correctly

Casual Listener

Why...       Super user edit - added picture correctly 🙂

Liam

Community Legend

1507 Views

3 replies

0 likes

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Premian not working

Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?

Casual Listener

Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?

My1

Music Fan

533 Views

5 replies

0 likes

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Solved!! Logging In through Facebook

For some reason everything reset on Spotify, I guess when the format changed. Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not available" comes up when I try to do so.

Casual Listener

For some reason everything reset on Spotify, I guess when the format changed.  Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not...

Liam

Community Legend

856 Views

3 replies

0 likes

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Prev button

I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying. and while yoou're at it, can you please add a prev button in the statusbar???

Music Fan

I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying.   and while yoou're at it, can you please add a prev butto...

My1

Music Fan

378 Views

2 replies

0 likes

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Not working

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

Newbie

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

Taylor

Community Legend

354 Views

1 replies

0 likes

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Problems with a specific song

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problems at all except for this album, what has happened here?

Casual Listener

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problem...

My1

Music Fan

364 Views

2 replies

0 likes

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Playback starts and stops infinitely after hitting brief Edge area or temporarily weak 4G.

I'm on T-Mobile, Galaxy S3. My 4G speeds are very, very good, usually around 10Mbps on average. Often higher. When listening to Spotify in the car, I'll occasionally enter a brief area of Edge network, or sometimes a weaker area of 4G. The area is us...

Casual Listener

I'm on T-Mobile, Galaxy S3.  My 4G speeds are very, very good, usually around 10Mbps on average.  Often higher.  When listening to Spotify in the car, I'll occasionally enter a brief a...

Liam

Community Legend

358 Views

1 replies

0 likes

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App constantly crashing

Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it crashes - please advise..

Newbie

Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it ...

Adam

Roadie

375 Views

1 replies

0 likes

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how to save songs on internal storage instead of external storage

I recently broke my htc rezound's sd card reader port and now spotify will not even open because it says "No SD Card Found We found no place to store our daa, please check that you have a working SD card and free space". I was wondering if I could ch...

Visitor

I recently broke my htc rezound's sd card reader port and now spotify will not even open because it says "No SD Card Found We found no place to store our daa, please check that you have a working SD ...

dkay59

Newbie

2610 Views

2 replies

0 likes

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Spotify will not sync anymore songs ***limit not reached***

I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the new songs that I add to the playlists. I have not rea...

Casual Listener

I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the ne...

Joe

Community Legend

540 Views

5 replies

0 likes

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Does Spotify call the correct WiFi state when screen is off?

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing? WORKAROUND: ---------- Use this widget: https://play.goo...

Gig Goer

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow.  Is Spotify selecting the correct function when it's syncing?...

dcdttu

Gig Goer

876 Views

5 replies

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Add tablet to account

I am paying for Spotify Premium which gives the option of traveling abroad using Spotify. It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone. It says "this service is unavailable in your country". However, i...

Newbie

I am paying for Spotify Premium which gives the option of traveling abroad using Spotify.  It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone.  It...

Liam

Community Legend

441 Views

1 replies

0 likes

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Listen to Spotify on car using android and usb.

I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devices perfectly fine through the usb and even change t...

Visitor

I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devic...

Joe

Community Legend

3501 Views

1 replies

0 likes

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Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

Newbie

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...

leon-suter

Newbie

558 Views

2 replies

0 likes

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Issues logging in with premium

This is the email I sent to Spotify.Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account. Just this last week, I upgraded my phone and got the spotify app for my galaxy s4. I upgraded to premium last week and e...

Newbie

This is the email I sent to Spotify. Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account.  Just this last week, I upgraded my phone and got the spotif...

Goodman

Spotify Legend

356 Views

2 replies

0 likes

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