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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 853729 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 853729 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 19712 Views
  • 3 replies
  • 0 likes
  • 19712 Views
  • 3 replies
  • 0 likes

Solved!! "You are offline..." like forever and ever!

Hi.I have paid Premium so I could listen to music in the phone and can I? NO!!!Since I paid the Premium (3 days ago) the phone never gets "online" so it doesn't "know" I'm Premium! It´s crazy! Is it someone who have had the same problem and have work...

  • Casual Listener
  • Hi. I have paid Premium so I could listen to music in the phone and can I? NO!!! Since I paid the Premium (3 days ago) the phone never gets "online" so it doesn't "know" I'm Premium!   It´s ...
  • Heim
  • Newbie
  • 33110 Views
  • 71 replies
  • 2 likes
  • 33110 Views
  • 71 replies
  • 2 likes

worst android app I`ve come across

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years ago... Disconnects for no reason while everything el...

  • Casual Listener
  • I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years a...
  • JoeStedman
  • Casual Listener
  • 414 Views
  • 1 replies
  • 2 likes
  • 414 Views
  • 1 replies
  • 2 likes

Can't play tracks with greyed out artist/album

I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks that have a greyed out artist and/or album. In some instances I ...

  • Casual Listener
  • I have the premium sub...   I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks th...
  • meahtenoha
  • Spotify
  • 2844 Views
  • 12 replies
  • 0 likes
  • 2844 Views
  • 12 replies
  • 0 likes

same issue

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

  • Newbie
  • I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Premium account listing as free?

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium.ARRGh. This is spoiling the trip.Uninstalled. Rebooted. Rem...

  • Newbie
  • Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium. ARRG...
  • user-removed
  • Not applicable
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Solved!! Bug in profile handling - mixed accounts

Hi. Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claims I am her - it shows her name and picture in the top-right co...

  • Casual Listener
  • Hi.   Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claim...
  • typo
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Difficulty with preview version

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play store. I then found the preview version (from https://...

  • Casual Listener
  • I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play sto...
  • user-removed
  • Not applicable
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Blue Note app on Android?

hi, can anyone tell me if the Blue Note app works on Android mobile

  • Newbie
  • hi, can anyone tell me if the Blue Note app works on Android mobile
  • licenced
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Mixed download qualities, is it possible?

Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or will the Spotify app go back and change the quality o...

  • Casual Listener
  • Is it somehow possible to get different qualities on different offline playlists by changing the quality setting between making them into offline playlists (and actually downloading the files)? Or ...
  • licenced
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Same song on different synced playlists

If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discover that there are identical items on some of the sync...

  • Casual Listener
  • If I have the same song on more than one synced playlists on my Android phone, will this song then be downloaded more than one time (and using more disk space)? Or is the app smart enough to discov...
  • halolo
  • Casual Listener
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Will we ever get a decent working app for Android?

After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality. Why can't we get sorting in playlists or just a sorted playlist? It should not take 2 minutes to find a song in my playlist because t...

  • Casual Listener
  • After using Spotify I unsuscribed for about two years and when I came back Spotify still lacked basic functionality.   Why can't we get sorting in playlists or just a sorted playlist? It sho...
  • bonno
  • Casual Listener
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Spotify for mobile

I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there something im not noticing or is it physically impo...

  • Newbie
  • I have been trying to import music 'local files' from mobile (all of which have been downloaded from youtube) onto spotify mobile,though as far as i can see the new layout doesnt allow this. Is there...
  • licenced
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

trouble downloading

when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all. any help?

  • Regular
  • when I add an album to a playlist and click download, more often than not, I get the green circle with the arrow pointing down that appears immediately, but nothing is downloading at all.  any h...
  • kw867233
  • Regular
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Different database for Android ????

Facts:- 1) I'm old and not too bright and have terrrible taste in music 2) Have Spotify Premium on Desktop and OK with that 3) Now loaded Android onto my Nexus 7 - I agree that it is fairly basic and the "no local files" is a pain BUT Is there a diff...

  • Casual Listener
  • Facts:-   1) I'm old and not too bright and have terrrible taste in music   2) Have Spotify Premium on Desktop and OK with that   3) Now loaded Android onto my Nexus 7 - I ...
  • MikeHadley
  • Casual Listener
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

Sync files to phone locally?

Is there a way to sync spotify files that I have made available offline on my PC, to an android phone locally, rather than having the phone download them again? I assumed this was what would happen when the FAQ says to connect the phone to the same w...

  • Newbie
  • Is there a way to sync spotify files that I have made available offline on my PC,  to an android phone locally, rather than having the phone download them again?   I assumed this was wh...
  • David
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Facebook login - Loading screen

Hi, Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. The loading circle comes up in front of a white screen with a ...

  • Casual Listener
  • Hi,   Im new to spotify premium + spotify in general. Its working fine on my Macbook, but i tried to use it on my Samsung S3 and it keeps spazzing out when i click on log-in using facebook. ...
  • staaloe
  • Newbie
  • 1626 Views
  • 6 replies
  • 0 likes
  • 1626 Views
  • 6 replies
  • 0 likes

Upgrade of spottily

I joined up earlier tonight and now my spottily does not work on my android can someone help me please

  • Casual Listener
  • I joined up earlier tonight and now my spottily does not work on my android can someone help me please
  • user-removed
  • Not applicable
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Unable to delete tracks on my cellphone

Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc, and now I noticed that those Dope DOD songs are s...

  • Casual Listener
  • Last week I noticed that an album of Dope DOD (Branded) was removed from Spotify. No problem, the tracks were deleted on my pc. But I noticed that my playlist on my phone had more songs then on my pc...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Adding music on playlist but i cant se them on my mobile

I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to do?

  • Casual Listener
  • I have add some music to a playlist, on my computer. But I cant see them on my mobile. I have synced my mobile with the computer. And I have even tried to re-install the app. Nothing works. What to d...
  • David
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

APP

My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?

  • Casual Listener
  • My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?  
  • 1999
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes