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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5475 Views

0 replies

7 likes

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  • 7 likes

Solved!! Logging In through Facebook

For some reason everything reset on Spotify, I guess when the format changed. Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not available" comes up when I try to do so.

Casual Listener

For some reason everything reset on Spotify, I guess when the format changed.  Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not...

Liam

Community Legend

841 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Prev button

I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying. and while yoou're at it, can you please add a prev button in the statusbar???

Music Fan

I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying.   and while yoou're at it, can you please add a prev butto...

My1

Music Fan

359 Views

2 replies

0 likes

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Not working

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

Newbie

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

Taylor

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Problems with a specific song

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problems at all except for this album, what has happened here?

Casual Listener

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problem...

My1

Music Fan

346 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playback starts and stops infinitely after hitting brief Edge area or temporarily weak 4G.

I'm on T-Mobile, Galaxy S3. My 4G speeds are very, very good, usually around 10Mbps on average. Often higher. When listening to Spotify in the car, I'll occasionally enter a brief area of Edge network, or sometimes a weaker area of 4G. The area is us...

Casual Listener

I'm on T-Mobile, Galaxy S3.  My 4G speeds are very, very good, usually around 10Mbps on average.  Often higher.  When listening to Spotify in the car, I'll occasionally enter a brief a...

Liam

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

App constantly crashing

Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it crashes - please advise..

Newbie

Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it ...

Adam

Roadie

367 Views

1 replies

0 likes

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  • 1 replies
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how to save songs on internal storage instead of external storage

I recently broke my htc rezound's sd card reader port and now spotify will not even open because it says "No SD Card Found We found no place to store our daa, please check that you have a working SD card and free space". I was wondering if I could ch...

Visitor

I recently broke my htc rezound's sd card reader port and now spotify will not even open because it says "No SD Card Found We found no place to store our daa, please check that you have a working SD ...

dkay59

Newbie

2605 Views

2 replies

0 likes

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  • 2 replies
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Spotify will not sync anymore songs ***limit not reached***

I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the new songs that I add to the playlists. I have not rea...

Casual Listener

I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the ne...

Joe

Community Legend

529 Views

5 replies

0 likes

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Does Spotify call the correct WiFi state when screen is off?

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing? WORKAROUND: ---------- Use this widget: https://play.goo...

Gig Goer

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow.  Is Spotify selecting the correct function when it's syncing?...

dcdttu

Gig Goer

867 Views

5 replies

0 likes

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Add tablet to account

I am paying for Spotify Premium which gives the option of traveling abroad using Spotify. It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone. It says "this service is unavailable in your country". However, i...

Newbie

I am paying for Spotify Premium which gives the option of traveling abroad using Spotify.  It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone.  It...

Liam

Community Legend

426 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Listen to Spotify on car using android and usb.

I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devices perfectly fine through the usb and even change t...

Visitor

I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devic...

Joe

Community Legend

3493 Views

1 replies

0 likes

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  • 1 replies
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Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

Newbie

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...

leon-suter

Newbie

537 Views

2 replies

0 likes

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Issues logging in with premium

This is the email I sent to Spotify.Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account. Just this last week, I upgraded my phone and got the spotify app for my galaxy s4. I upgraded to premium last week and e...

Newbie

This is the email I sent to Spotify. Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account.  Just this last week, I upgraded my phone and got the spotif...

Goodman

Spotify Legend

351 Views

2 replies

0 likes

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Certain playllists won't load

I have a bunch of playlists... most of them load properly on my Android phone. However, there are three that I have subscribed to that simply will not load properly. One of them only loads one song even though Spotify shows that it has 70 tracks, the...

Regular

I have a bunch of playlists... most of them load properly on my Android phone. However, there are three that I have subscribed to that simply will not load properly. One of them only loads one song e...

Joe

Community Legend

490 Views

4 replies

0 likes

  • 490 Views
  • 4 replies
  • 0 likes

Cant add music to offline playlist via android

Hello. I recently updated my spotify client. With the new update, i cant find any way to add new tracks to my already existing offlineplaylist via the android mobile. When i click "add to" it shows my online playlist, the playlist i also have on my c...

Casual Listener

Hello.  I recently updated my spotify client. With the new update, i cant find any way to add new tracks to my already existing offlineplaylist via the android mobile. When i click "add to" it...

MichaelJerzak

Composer

575 Views

3 replies

0 likes

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Log In only lasting a few seconds

I recently switched from an Iphone to a Droid. I downloaded spotify and logged in using facebook and my playlists pop up for a few seconds then it goes black and goes back to the screen saying would you like to log in? I try logging in again and I se...

Casual Listener

I recently switched from an Iphone to a Droid. I downloaded spotify and logged in using facebook and my playlists pop up for a few seconds then it goes black and goes back to the screen saying would ...

Peter__

Community Legend

361 Views

1 replies

0 likes

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  • 1 replies
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Interacting with Local Files on Android

I added my local files to spotify and then synced all of them with with my android. (about 3000 songs worth). When I am mobile while I can add, listen to and sync local files. However, when I search I find the tracks but the albums are not listed. Fo...

Regular

I added my local files to spotify and then synced all of them with  with my android. (about 3000 songs worth). When I am mobile while I can add, listen to and sync local files. However, when I s...

Peter__

Community Legend

389 Views

1 replies

0 likes

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  • 1 replies
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Local Files + Equalizer (Galaxy S4)

I have a problem with the equalizer. Whenever I try to play a song that has been imported from my PC's music folder, the equalizer won't affect the sound. It works only on songs that has been downloaded straight from Spotify. I've tried couple other ...

Visitor

I have a problem with the equalizer. Whenever I try to play a song that has been imported from my P...

Knoxvill3

Casual Listener

1263 Views

2 replies

0 likes

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Sorry. This radio station can't be started. Please try a new station.

DescriptionPlease describe the problemWhen I upvote or downvote a song it shows this error at the bottom of the screen, and when i go back into the station which now appears as "Unknown radio station based on" it is stuck on the improving station ani...

Newbie

Description Please describe the problem When I upvote or downvote a song it shows this error at the bottom of the screen, and when i go back into the station which now appears as "Unknown radio sta...

Peter__

Community Legend

1490 Views

5 replies

0 likes

  • 1490 Views
  • 5 replies
  • 0 likes

Solved!! Your stations is now missing in radio tab

Hello, I have started to use Spotify few days ago, I enjoyed the 48h free premium, then I received an email to get extra 30 days, so I took it (and I plan to keep using after). However, since I accepted the free 30 days trial, when I now go to "Radio...

Regular

Hello,   I have started to use Spotify few days ago, I enjoyed the 48h free premium, then I received an email to get extra 30 days, so I took it (and I plan to keep using after). However, ...

Altar

Regular

748 Views

2 replies

0 likes

  • 748 Views
  • 2 replies
  • 0 likes