Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66447 Views
  • 68 replies
  • 26 likes
  • 66447 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28866 Views
  • 5 replies
  • 0 likes
  • 28866 Views
  • 5 replies
  • 0 likes

How to sync library music with my Android device?

I have premium, and it says I can sync my entire library onto my phone, but the intsructions (have comp and device on same wifi network and open spotify on the device) does not begin the syncing process. Am I missing something? Playlists are okay, bu...

  • Casual Listener
  • I have premium, and it says I can sync my entire library onto my phone, but the intsructions (have comp and device on same wifi network and open spotify on the device) does not begin the syncing proc...
  • Joe
  • Community Legend
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes

Solved!! Some songs doesn't work

I'm having trouble listening to some songs..They simply will not playon my Android, though wokrs fine on iPhone and desktop... Examples: Search for Mimi Page and try to listen to any song from the album "A Lullaby for the lonely"

  • Gig Goer
  • I'm having trouble listening to some songs..They simply will not playon my Android, though wokrs fine on iPhone and desktop... Examples: Search for Mimi Page and try to listen to any song from the ...
  • ollvid
  • Gig Goer
  • 663 Views
  • 2 replies
  • 0 likes
  • 663 Views
  • 2 replies
  • 0 likes

Tracks lag and drag on my phone

I've been a premium user for a few years without any issue, until now. Tracks will not play seamlessly on my phone. They lag and drag, slow down and jump. Other music files play fine so I don't think it's the phone which I've been using for a year wi...

  • Music Fan
  • I've been a premium user for a few years without any issue, until now.  Tracks will not play seamlessly on my phone.  They lag and drag, slow down and jump.  Other music files play fin...
  • kasey
  • Music Fan
  • 1285 Views
  • 7 replies
  • 0 likes
  • 1285 Views
  • 7 replies
  • 0 likes

Bug abonnement

Bonjour je vien de m'enregistré sur mon tel et il y a 48 heures gratuit et je n'est pas cette offre alors que je vien de le crée aujourd'hui

  • Newbie
  • Bonjour je vien de m'enregistré sur mon tel et il y a 48 heures gratuit et je n'est pas cette offre alors que je vien de le crée aujourd'hui 
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Bluetooth issues since update to Android 4.3

Hello, Since I updated my Galaxy S4 to 4.3, bluetooth streaming to my car audio doesn't work correctly. The first title is played perfect but then streaming is paused and I have to hit play again on the S4. This happens after every track. It also see...

  • Regular
  • Hello,   Since I updated my Galaxy S4 to 4.3, bluetooth streaming to my car audio doesn't work correctly. The first title is played perfect but then streaming is paused and I have to hi...
  • Joe
  • Community Legend
  • 797 Views
  • 3 replies
  • 0 likes
  • 797 Views
  • 3 replies
  • 0 likes

Downloaded play lists and folders

So it's great that we now have folders, but that is made totally useless by the fact that all the downloaded playlists come above them! Is there any way to hide the downloaded play lists? They come up under the folders section as well anyway!

  • Newbie
  • So it's great that we now have folders, but that is made totally useless by the fact that all the downloaded playlists come above them!   Is there any way to hide the downloaded play lists? ...
  • Rapidfire
  • Regular
  • 448 Views
  • 2 replies
  • 1 likes
  • 448 Views
  • 2 replies
  • 1 likes

Solved!! set download on PC/desktop for Android/mobile possible?

It seems to me the only way to prepare music for offline use for premium subscribers, we have to do it from the device but I was wondering if there's a way to do it from the desktop client to send it to said device since that would be a lot easier IM...

  • Visitor
  • It seems to me the only way to prepare music for offline use for premium subscribers, we have to do it from the device but I was wondering if there's a way to do it from the desktop client to send it...
  • user-removed
  • Not applicable
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

my spotify music won't play!!

When I log into my spotify acct., (the track is not available) pops up at the bottom of my phone and it doesn't play my songs. It hasn't worked for a week, if you can't get it fixed oi want to cancel my subscription!!! Please contact me asap. Thanks,...

  • Casual Listener
  • When I log into my spotify acct., (the track is not available) pops up at the bottom of my phone and it doesn't play my songs. It hasn't worked for a week, if you can't get it fixed oi want to cancel...
  • Joe
  • Community Legend
  • 1669 Views
  • 6 replies
  • 0 likes
  • 1669 Views
  • 6 replies
  • 0 likes

spotify app android connect

Alguien sabe la fecha aproximada del lanzamiento de spotify connect para la app de android y la de escritorio. Hoy probe la de IOS y es justo lo que necesito. ¿Que lógica tiene anunciar una funcionalidad nueva y que dos meses despues todavia no esté ...

  • Casual Listener
  • Alguien sabe la fecha aproximada del lanzamiento de spotify connect para la app de android y la de escritorio.   Hoy probe la de IOS y es justo lo que necesito.   ¿Que lógica tiene ...
  • Osyx
  • Roadie
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Yet another problem with local files on mobile devices

I am trying to get some local files that are contained within a playlist that has mostly tracks from the Spotify library in it. I go to the desktop client on my computer, and the files play just fine. I go into the playlist downloaded onto my Galaxy ...

  • Regular
  • I am trying to get some local files that are contained within a playlist that has mostly tracks from the Spotify library in it. I go to the desktop client on my computer, and the files play just fine...
  • undeadninja125
  • Regular
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

Local Files stuck on Waiting for Download!

I have imported recently some mp3 files from my HDD on windows 7 and files appeared on Local files catalog in Spotify after that I have created 2 playlists with those files which are visible now on all my devices sadly when I'm trying to download fil...

  • Casual Listener
  • I have imported recently some mp3 files from my HDD on windows 7 and files appeared on Local files catalog in Spotify after that I have created 2 playlists with those files which are visible now on a...
  • Joe
  • Community Legend
  • 13049 Views
  • 6 replies
  • 0 likes
  • 13049 Views
  • 6 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.2)

Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only. Notes Google changed the way they roll out features to users, so ...

  • Spotify Legend
  • Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only....
  • Goodman
  • Spotify Legend
  • 2150 Views
  • 9 replies
  • 0 likes
  • Android
    Release Notes
  • 2150 Views
  • 9 replies
  • 0 likes

eq turns off randomly

eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already tried reinstalling the app

  • Music Fan
  • eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already ...
  • cinek
  • Music Fan
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Solved!! Galaxy s4 resent update...

So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not working. .. is there a solution to this?

  • Casual Listener
  • So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not...
  • TheSillypig
  • Music Fan
  • 4910 Views
  • 10 replies
  • 0 likes
  • 4910 Views
  • 10 replies
  • 0 likes

Galaxy Note 3 Android - thinks I'm outside UK

Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.

  • Casual Listener
  • Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.
  • rsccford
  • Casual Listener
  • 698 Views
  • 6 replies
  • 0 likes
  • 698 Views
  • 6 replies
  • 0 likes

Folder playback loses song and position when resuming after a while

I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, it loses my position in the playlist and only the so...

  • Regular
  • I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, i...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

playlists deleted and login lost

How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spotify for about 3-4 weeks and I haven't done anything to my ...

  • Casual Listener
  • How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spoti...
  • julben
  • Casual Listener
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Solved!! No Conecta Dispositivo Wifi NOTE 3

Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3. He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. Estoy conectado a la misma red wifi los dos sistemas y no descarga l...

  • Casual Listener
  • Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3.   He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. &nbs...
  • chakal_84
  • Casual Listener
  • 1386 Views
  • 2 replies
  • 0 likes
  • 1386 Views
  • 2 replies
  • 0 likes

what i am listening to is not shown on facebook

hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last week after i updated.i have also tried disconnecti...

  • Newbie
  • hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last...
  • Peter__
  • Community Legend
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes