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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35977 Views
  • 64 replies
  • 25 likes
  • 35977 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874111 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874111 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Still missing Discover....

Hi, My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the app on my phone, I still have the What's New tab--which also fails ...

  • Casual Listener
  • Hi,   My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the a...
  • Joe
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Error: "Track is unavailable" for two of my songs, even when NOT grayed out

Hi there, My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arrow just like all my other songs. However, when I try to play t...

  • Casual Listener
  • Hi there,   My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arr...
  • Peter__
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

wont download on usb internet conection.

my htc one s wont download playlist when a use usb conection to my broadband. why? i cant play music either. but i can download the app frome google play and surf normal.

  • Casual Listener
  • my htc one s wont download playlist when a use usb conection to my broadband. why?  i cant play music either. but i can download the app frome google play and surf normal.
  • Tik
  • Casual Listener
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Autoplay playlists links.

This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist. Is there anything I can do to workaround this?

  • Newbie
  • This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist.    Is there anything I can do to workaround this?
  • Peter__
  • Community Legend
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

Solved!! Am I supposed to have the Discover tab on android yet?

Hi all, Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discover tab or not? Because I don't at present. I really miss it fr...

  • Music Fan
  • Hi all,   Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discov...
  • Taylor
  • Community Legend
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

[Android] HTC incredible S

My premium dissapeared when i change phone. maximum 10 days ago. what to do?

  • Newbie
  • My premium dissapeared when i change phone. maximum 10 days ago. what to do?
  • neo-x
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

New Album: Tamar Braxton "Love & War" : Will it be up instantly ?

PLEASE HELP! It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Someone help!! It's a very popular pre-order. The Album via Itunes --> ...

  • Newbie
  • PLEASE HELP!   It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Som...
  • Peter__
  • Community Legend
  • 668 Views
  • 1 replies
  • 0 likes
  • new album
    newbie
  • 668 Views
  • 1 replies
  • 0 likes

Support for Samsung Galaxy S3 mini ??

Hey there, I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx

  • Newbie
  • Hey there,   I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx
  • Liam
  • Community Legend
  • 4053 Views
  • 2 replies
  • 0 likes
  • 4053 Views
  • 2 replies
  • 0 likes

Still cant find Spotifys own toplist 123 on my S3

So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List123 just like on my PC so i couldt listen to top 100 or whatever it is. But on this version i cant find that. Is there something im ...

  • Regular
  • So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List123 just like on my PC so i couldt listen to top 100 or whatever it is.   ...
  • Jimster
  • Casual Listener
  • 1597 Views
  • 3 replies
  • 0 likes
  • 1597 Views
  • 3 replies
  • 0 likes

What happened to top lists after the new update?

I can't find the top list. I don't know if I am just blind or if it got removed! Help!

  • Newbie
  • I can't find the top list.  I don't know if I am just blind or if it got removed! Help!
  • Jimster
  • Casual Listener
  • 11547 Views
  • 11 replies
  • 3 likes
  • 11547 Views
  • 11 replies
  • 3 likes

can't log in on my android phone

I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me back to spotify. But instead, I end up on a browser p...

  • Casual Listener
  • I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me ba...
  • user-removed
  • Not applicable
  • 1526 Views
  • 5 replies
  • 0 likes
  • 1526 Views
  • 5 replies
  • 0 likes

Can't figure out how to turn off radio station

can anyone tell me how to shut off spotify..? i use droid/verizon thx

  • Visitor
  • can anyone tell me how to shut off spotify..? i use droid/verizon thx
  • user-removed
  • Not applicable
  • 1666 Views
  • 1 replies
  • 0 likes
  • 1666 Views
  • 1 replies
  • 0 likes

Solved!! new

Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP

  • Casual Listener
  • Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP
  • Ty-
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Spotify doesn't start up on my tablet

When I click on Spotify I get a black box saying:"Sorry, Spotify has stopped". What do I do? I don't know how to fix this! Thanks for any help you can give me! tara

  • Newbie
  • When I click on Spotify I get a black box saying:"Sorry, Spotify has stopped". What do I do? I don't know how to fix this! Thanks for any help you can give me! tara
  • Joe
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Account doesn't work anymore on phone

Hello,I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the android phone. When I log in, I can not listen to music, my p...

  • Casual Listener
  • Hello, I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the andr...
  • keaschonewille
  • Casual Listener
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes

high data usage although in offline mode

Hi,Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. Anyone know what's the cause of it?

  • Regular
  • Hi, Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. A...
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Problem with syncing (Android/Nexus 4)

Hi Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can someone please help me? Because I really want to keep Spotify and no...

  • Visitor
  • Hi   Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. 😞 When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can som...
  • Joe
  • Community Legend
  • 761 Views
  • 7 replies
  • 0 likes
  • 761 Views
  • 7 replies
  • 0 likes

How to get full list of an artist's albums on my android phone

When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get the app the reveal the complete list of albums. Can someone help? Thanks.

  • Visitor
  •        When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get ...
  • Joe
  • Community Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Bug report - interface glitches after unlocking

Sometimes after unlocking the screen I find Spotify with messed up user intreface: I need to restart the aplication to fix this. My Samsung Ace have Android 2.3.5 installed and the Spotify version is 0.6.4.47.

screen
  • Casual Listener
  • Sometimes after unlocking the screen I find Spotify with messed up user intreface:       I need to restart the aplication to fix this. My Samsung Ace have Android 2...
  • elektryk
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Deactivate Lockscreen controls

Hi Is there an way to deactivate this? Running Android 4.1.2 Samsung Galaxy Note 10.1 (N8010) Don`t want this to show while there is a party on going, don`t want skipping from everyone. Kindly Petter

  • Music Fan
  • Hi   Is there an way to deactivate this? Running Android 4.1.2   Samsung Galaxy Note 10.1 (N8010)   Don`t want this to show while there is a party on going, don`t want sk...
  • Liam
  • Community Legend
  • 734 Views
  • 3 replies
  • 0 likes
  • 734 Views
  • 3 replies
  • 0 likes