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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6481 Views

0 replies

7 likes

  • 6481 Views
  • 0 replies
  • 7 likes

Stops playing and is mute after

Hi, for a few weeks now I encounter a repeating problem with spotify playing songs.Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next song but is mute. So the only thing that actually happens is th...

Regular

Hi,   for a few weeks now I encounter a repeating problem with spotify playing songs. Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next...

thiluc

Regular

1054 Views

3 replies

0 likes

  • 1054 Views
  • 3 replies
  • 0 likes

Solved!! Add a local file to a playlist without wifi sync?

Here's my problem:I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone. I added the track to the playlist but since my work computer is connected with cable, not Wifi, it wont recognise a...

Casual Listener

Here's my problem: I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone.  I added the track to the playlist but since my work co...

Joe

Community Legend

3779 Views

1 replies

0 likes

Android
local files
syncing
usb
wifi
  • 3779 Views
  • 1 replies
  • 0 likes

How to stop Spotify from downloading all music?

Ok I have a Samsung Galaxy S3 and got Spotify Premium to download one playlist to listen to in my car. My problem is it is making me download all of my music instead of this one playlist. Can anyone tell me how to just download one playlist???

Newbie

Ok I have a Samsung Galaxy S3 and got Spotify Premium to download one playlist to listen to in my car. My problem is it is making me download all of my music instead of this one playlist. Can anyone ...

Daniel

Community Legend

19020 Views

3 replies

0 likes

  • 19020 Views
  • 3 replies
  • 0 likes

reinstalled spotify app lost password what now?

hi there I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops and will not open. what now?

Newbie

hi there   I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops ...

Peter__

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Solved!! android app can be used by a spotify free account?

I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release this update?

Visitor

I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release th...

Peter__

Community Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

I lost my phone!!

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics that I had be available? Can I listen to my music on ...

Newbie

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics ...

Joe

Community Legend

1272 Views

1 replies

1 likes

  • 1272 Views
  • 1 replies
  • 1 likes

download playlist for offline use

Hi all, I've just added more songs to my laptop's spotify. I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, nothing happens. Normally it says downloading 0 of 250 etc, but nothi...

Regular

Hi all,   I've just added more songs to my laptop's spotify.  I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, n...

Joe

Community Legend

1854 Views

13 replies

0 likes

  • 1854 Views
  • 13 replies
  • 0 likes

Still missing Discover....

Hi, My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the app on my phone, I still have the What's New tab--which also fails ...

Casual Listener

Hi,   My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the a...

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Autoplay playlists links.

This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist. Is there anything I can do to workaround this?

Newbie

This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist.    Is there anything I can do to workaround this?

Peter__

Community Legend

1240 Views

1 replies

0 likes

  • 1240 Views
  • 1 replies
  • 0 likes

Solved!! Am I supposed to have the Discover tab on android yet?

Hi all, Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discover tab or not? Because I don't at present. I really miss it fr...

Music Fan

Hi all,   Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discov...

Taylor

Community Legend

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes

Volume problems on Samsung S3. On each track volume is quiet after a second.

Hello lads, I have a problem with spotify on my mobile device, Samsung S3. After I hit play or change the track the volume is decent for a second and then it drops down for about 30%. On my laptop it is working all fine, just having this issue on my ...

Casual Listener

Hello lads,   I have a problem with spotify on my mobile device, Samsung S3. After I hit play or change the track  the volume is decent for a second and then it drops down for about 30%...

tomasg

Newbie

1504 Views

5 replies

2 likes

  • 1504 Views
  • 5 replies
  • 2 likes

[Android] HTC incredible S

My premium dissapeared when i change phone. maximum 10 days ago. what to do?

Newbie

My premium dissapeared when i change phone. maximum 10 days ago. what to do?

neo-x

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Solved!! ''We're experiencing a problem please try again''

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try ag...

Casual Listener

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experie...

trick--trouble

Newbie

22255 Views

21 replies

1 likes

  • 22255 Views
  • 21 replies
  • 1 likes

Solved!! Discover Tab still not available on Nexus 7

Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the feature was slowly rolling out, but I don't know anyone who doesn't have it on any other device. I have the most up-to-date Android (4.3) on my OG Nexus...

Casual Listener

Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the featur...

natalie26

Casual Listener

1229 Views

4 replies

0 likes

Nexus 7
  • 1229 Views
  • 4 replies
  • 0 likes

Error: "Track is unavailable" for two of my songs, even when NOT grayed out

Hi there, My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arrow just like all my other songs. However, when I try to play t...

Casual Listener

Hi there,   My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arr...

Peter__

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect android app

Anybody have an ETA for the spotify connect features for the Android apps? Can't wait!

Casual Listener

Anybody have an ETA for the spotify connect features for the Android apps? Can't wait! 

Peter__

Community Legend

10474 Views

35 replies

0 likes

  • 10474 Views
  • 35 replies
  • 0 likes

Solved!! Spotify disconnects wifi while downloading

While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading. Wifi immediately reconnects after it drops out. This does not o...

Regular

While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading.  Wifi i...

Zilver

Regular

4919 Views

7 replies

0 likes

  • 4919 Views
  • 7 replies
  • 0 likes

New Album: Tamar Braxton "Love & War" : Will it be up instantly ?

PLEASE HELP! It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Someone help!! It's a very popular pre-order. The Album via Itunes --> ...

Newbie

PLEASE HELP!   It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Som...

Peter__

Community Legend

810 Views

1 replies

0 likes

new album
newbie
  • 810 Views
  • 1 replies
  • 0 likes

Support for Samsung Galaxy S3 mini ??

Hey there, I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx

Newbie

Hey there,   I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx

Liam

Community Legend

4489 Views

2 replies

0 likes

  • 4489 Views
  • 2 replies
  • 0 likes

Can't figure out how to turn off radio station

can anyone tell me how to shut off spotify..? i use droid/verizon thx

Visitor

can anyone tell me how to shut off spotify..? i use droid/verizon thx

user-removed

Not applicable

1811 Views

1 replies

0 likes

  • 1811 Views
  • 1 replies
  • 0 likes