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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

  • 538014 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
  • 565 replies
  • 37 likes

Galaxy Note stops streaming when phone goes idle.

I tried a fresh install. I have uninstalled my custom operating system. I tried a task manager for the exception list. Nothing has worked. It's only been happening the past two or three months, and it's really annoying. Wether I'm on my 4G lte networ...

Casual Listener

I tried a fresh install. I have uninstalled my custom operating system. I tried a task manager for the exception list. Nothing has worked. It's only been happening the past two or three months, and i...

joshlikesmusic

Casual Listener

749 Views

3 replies

0 likes

  • 749 Views
  • 3 replies
  • 0 likes

Audio Effects Stop Working when music stopped or paused

Hi, I've recently found that when I pause or stop songs using the Spotify android app the audio effects i have turned on stop working when the muisc is resumed. The audio effects then start working upon entering the Audio Effects menu (ie there is no...

Newbie

Hi,   I've recently found that when I pause or stop songs using the Spotify android app the audio effects i have turned on stop working when the muisc is resumed. The audio effects then star...

528 Views

0 replies

0 likes

  • 528 Views
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Issue with no internet conection

Hi. I have premium and a SGS4 i download a playlist from spotify to play while i'm on the bus. But it play only on random and doesnt scrobble :/. There is a fix for this?, i use the spotify app from the playstore.

Casual Listener

Hi. I have premium and a SGS4 i download a playlist from spotify to play while i'm on the bus. But it play only on random and doesnt scrobble :/.  There is a fix for this?, i use the spotify app...

Peter__

Community Legend

715 Views

3 replies

0 likes

  • 715 Views
  • 3 replies
  • 0 likes

Solved!! Related artists gone

So Related artists link is gone. There is no link to the page, also swipeing left or right does nothing. http://i.imgur.com/zWxDkV7.png ... It's just not there. Biography is still there, just no related artists. Spotify is updated fully.

Regular

So Related artists link is gone. There is no link to the page, also swipeing left or right does nothing.   http://i.imgur.com/zWxDkV7.png ... It's just not there.   Biography is sti...

AKKW

Regular

5800 Views

21 replies

0 likes

  • 5800 Views
  • 21 replies
  • 0 likes

Disable covers to show in playlists

Hi, I'm using spotify now for quite a while and I pretty like the big variety of classical music. I only got the problem, that I can't see the full name of a titel in playlist, because there is the cover on the left site of the screen. for short name...

Casual Listener

Hi,   I'm using spotify now for quite a while and I pretty like the big variety of classical music. I only got the problem, that I can't see the full name of a titel in playlist, because the...

Joe

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Bugg:Max volume drops on Samsung s4

I have an issue with the max audio volume on my samsung s4.Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is okay, but suddenly (changing song) the max device volu...

Regular

I have an issue with the max audio volume on my samsung s4. Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is...

pepp-elito

Regular

2052 Views

3 replies

0 likes

bugg max audio volume
  • 2052 Views
  • 3 replies
  • 0 likes

I have premium but can't turn of shuffle. There is no"I" button in sight.

I can't turn shuffle of. there are little icons at the top of the screen for shuffle and repeat but I can't toggle either. Really starting to piss me off. Helppp

Newbie

I can't turn shuffle of. there are little icons at the top of the screen for shuffle and repeat but I can't toggle either. Really starting to piss me off. Helppp

Joe

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

volume decrease at the start of songs. *Phone Spotify*

Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second into a track.This is for both streamed and downloade...

Casual Listener

Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second i...

Mbounty

Casual Listener

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
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Solved!! Volume Issues on Galaxy S4

Hi all, Does anyone know how to fix this particular issue? Ever since the new firmware update for Android in September, everytime I play a new song on spotify, I have to clear the RAM for the volume just to sound decent. I even changed phones via war...

Newbie

Hi all,   Does anyone know how to fix this particular issue? Ever since the new firmware update for Android in September, everytime I play a new song on spotify, I have to clear the RAM for ...

pepp-elito

Regular

4340 Views

2 replies

0 likes

  • 4340 Views
  • 2 replies
  • 0 likes

Kein Abspielen möglich - Samsung Galaxy Tab p-1000

Ich habe mir die Spotify-App neu heruntergeladen und diese auf meinem Tab installiert. Ich habe mir einen neuen, kostenlosen Free-Account erstellt. Mit diesem sollte ich laut der FAQ alles abspielen können: Was ist der Unterschied zwischen Spotify-Fr...

Casual Listener

Ich habe mir die Spotify-App neu heruntergeladen und diese auf meinem Tab installiert. Ich habe mir einen neuen, kostenlosen Free-Account erstellt. Mit diesem sollte ich laut der FAQ alles abspiele...

Oimel1964

Casual Listener

696 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Free Spotify not working on Android

Hello, I have an old HTC Hero that I wish to use solely for playing free Spotify shuffle. However, everytime I try to play an artist or song, I get a notification that tells me I need to upgrade to Premium to stream music. Ontop of that, I don't see ...

Casual Listener

Hello,   I have an old HTC Hero that I wish to use solely for playing free Spotify shuffle. However, everytime I try to play an artist or song, I get a notification that tells me I need to u...

Joe

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Trouble Purchasing Spotify Premium

I am trying to add spotify to my monthly sprint bill and when I go through the steps it says it sent me a text with a pin and to enter the pin only, I dont get the text and there is no option for this problem and ib cant seem to find a way to actuall...

Newbie

I am trying to add spotify to my monthly sprint bill and when I go through the steps it says it sent me a text with a pin and to enter the pin only, I dont get the text and there is no option for thi...

Joe

Community Legend

2482 Views

2 replies

0 likes

  • 2482 Views
  • 2 replies
  • 0 likes

how can i delete spotify playlist from my iphone?

i have 3 playlists each one including about 100 songs for offline listening on my iphone. i have 1.5 gb free space. and i choose on main window. and chose red minus . and deleted one of the playlists. and done. i checked th free space again. and it s...

Casual Listener

i have 3 playlists each one including about 100 songs for offline listening on my iphone.   i have 1.5 gb free space. and i choose on main window. and chose red minus . and deleted one of ...

Taylor

Community Legend

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

Android Phone Space Full, Can't free up Space

I recently hit the limit for my android phone of 8 GB, I unchecked a bunch of playlists but the space will not free up. Any help would be appreciated.

Newbie

I recently hit the limit for my android phone of 8 GB, I unchecked a bunch of playlists but the space will not free up. Any help would be appreciated.

Peter__

Community Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Same problem

I can't choose songs on third multiple device. I can only shuffle and not choose what song I want. Really annoying. Please fix.

Newbie

I can't choose songs on third multiple device. I can only shuffle and not choose what song I want. Really annoying. Please fix.

alistair94

Casual Listener

1054 Views

4 replies

0 likes

  • 1054 Views
  • 4 replies
  • 0 likes

Solved!! Kindle Fire HD - No Browsing Curated Playlists, Discover..

The recent update ( a few months ago) for Spotify that gives us browsing capabilities and curated playlists...as well as the "Discover" section........this is not on the Kindle Fire version? Anyone else see the same?

Visitor

The recent update ( a few months ago) for Spotify that gives us browsing capabilities and curated playlists...as well as the "Discover" section........this is not on the Kindle Fire version? Anyone e...

mercury666

Gig Goer

2499 Views

7 replies

0 likes

  • 2499 Views
  • 7 replies
  • 0 likes

Sorry. This radio station can't be started. Please try a new station.

DescriptionPlease describe the problemWhen I upvote or downvote a song it shows this error at the bottom of the screen, and when i go back into the station which now appears as "Unknown radio station based on" it is stuck on the improving station ani...

Newbie

Description Please describe the problem When I upvote or downvote a song it shows this error at the bottom of the screen, and when i go back into the station which now appears as "Unknown radio sta...

Peter__

Community Legend

1684 Views

5 replies

0 likes

  • 1684 Views
  • 5 replies
  • 0 likes

[Android] Music Stops Playing after Several Tracks

Stops playing on mobile app. plays about 3 songs, then seems to pause on a blank/black screen. almost as if an ad is supposed to play but does not. just stays there. I have to quit out and restart it. Or sometime it will just turn off by itself. quit...

Regular

Stops playing on mobile app. plays about 3 songs, then seems to pause on a blank/black screen. almost as if an ad is supposed to play but does not. just stays there. I have to quit out and restart it...

deanomight

Regular

1071 Views

2 replies

0 likes

  • 1071 Views
  • 2 replies
  • 0 likes

Spotify insists it's offline, stops playing radio.

Description:Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs. I have to go back to the radio channel selection, hitting 'close' multiple times to the "listen offline with premium" notice, se...

Regular

Description: Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs.  I have to go back to the radio channel selection, hitting 'close' m...

Caprico

Casual Listener

6915 Views

15 replies

4 likes

  • 6915 Views
  • 15 replies
  • 4 likes

All playlists not showing on my Samsung Gallax4

Hi, I'm premium member and not all my playlists are showing up in my phone. Any suggestions??

Casual Listener

Hi, I'm premium member and not all my playlists are showing up in my phone. Any suggestions??

MusicLoverBoy

Casual Listener

494 Views

2 replies

0 likes

  • 494 Views
  • 2 replies
  • 0 likes