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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839230 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839230 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13591 Views
  • 1 replies
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  • 13591 Views
  • 1 replies
  • 0 likes

friends' stars

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

  • Newbie
  • i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?
  • David
  • Spotify Legend
  • 1485 Views
  • 1 replies
  • 0 likes
  • 1485 Views
  • 1 replies
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Upgraded to premium but can't stream

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before I upgraded so I am not sure if this might have caus...

  • Newbie
  • I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before ...
  • 1280 Views
  • 0 replies
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  • 1280 Views
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Spotify wount play music.

I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.

  • Newbie
  • I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.
  • SteveBrammer
  • Community Legend
  • 1985 Views
  • 2 replies
  • 0 likes
  • 1985 Views
  • 2 replies
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Systematic crash when adding a song to a playlist

Hi,Spotify crashes every time I add a song to a playlist.It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean install (clear cache, uninstall, restart device, reinsta...

  • Roadie
  • Hi, Spotify crashes every time I add a song to a playlist. It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean i...
  • licenced
  • Community Legend
  • 1729 Views
  • 1 replies
  • 1 likes
  • 1729 Views
  • 1 replies
  • 1 likes

Songs not showing on my phone

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone. Any suggestions?

  • Newbie
  • I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone.  Any suggestions? 
  • 1643 Views
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  • 1643 Views
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Intermittent Connection

I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55. Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. I switched to Spotify because if I was at the office and my inter...

  • Casual Listener
  • I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55.   Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. &nbs...
  • Scoyn27
  • Casual Listener
  • 2168 Views
  • 4 replies
  • 0 likes
  • 2168 Views
  • 4 replies
  • 0 likes

Spotify Freezes

I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often. If I wait about 15 seconds, it unfreezes and allows me to proceed. Once in while I get an error mess...

  • Regular
  • I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often.  If I wait about 15 seconds, it unfreezes an...
  • David
  • Spotify Legend
  • 3238 Views
  • 1 replies
  • 0 likes
  • 3238 Views
  • 1 replies
  • 0 likes

Playback pausing mid-playlist due to track time over-running?

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track. I've noticed that when this happens the current playback time indicator is always 2+ seco...

  • Casual Listener
  • Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track.   I've noticed that when this h...
  • 1501 Views
  • 0 replies
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  • 1501 Views
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Spotify Support

I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen) tend to have much to say for support beyond: clear...

  • Casual Listener
  • I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen)...
  • 1717 Views
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  • 2 likes
  • 1717 Views
  • 0 replies
  • 2 likes

Spotify crashes with Amazon mp3s

Spotify Android app crashes every time I try and play a track that I've previously purchased through the amazon mp3 store. It plays all my other music files, but falls over EVERY single time I try and play a track that's been bought through Amazon. M...

  • Newbie
  • Spotify Android app crashes every time I try and play a track that I've previously purchased through the amazon mp3 store.    It plays all my other music files, but falls over EVERY singl...
  • David
  • Spotify Legend
  • 2441 Views
  • 1 replies
  • 0 likes
  • 2441 Views
  • 1 replies
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Charge froze, delete Spotify, won't reinstall

Charge froze when searching, "do you want to wait"Uninstalled Spotify now will not reinstall on 4G or wifi

  • Casual Listener
  • Charge froze when searching, "do you want to wait" Uninstalled Spotify now will not reinstall on 4G or wifi  
  • mwproto
  • Casual Listener
  • 1813 Views
  • 1 replies
  • 0 likes
  • 1813 Views
  • 1 replies
  • 0 likes

Device Support Roadmap?

Hello, I totally understand that Spotify cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on such varied types of devices. However, as a Premium customer of a product ...

  • Newbie
  • Hello,   I totally understand that  Spotify  cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on su...
  • 2064 Views
  • 0 replies
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  • 2064 Views
  • 0 replies
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Album cover popup

Is there a way to turn off this album cover popup when changing track... Very annoying...

  • Newbie
  • Is there a way to turn off this album cover popup when changing track... Very annoying...
  • 1845 Views
  • 0 replies
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  • 1845 Views
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Solved!! Something wrong with my mobile account

Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help

  • Casual Listener
  • Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help 😞
  • Frank
  • Casual Listener
  • 2466 Views
  • 1 replies
  • 0 likes
  • 2466 Views
  • 1 replies
  • 0 likes

Spotify Android Crashing and Freezing on Desire HD

Spotify randomly crashes. Streaming or local, UI active or not seems irrelevant. If I restart the app after the crash it does not remember what song or playlist was playing. Spotify randomly freezes the UI for 5-30 seconds (music keeps playing), usua...

  • Newbie
  • Spotify randomly crashes. Streaming or local, UI active or not seems irrelevant. If I restart the app after the crash it does not remember what song or playlist was playing.    Spotify ra...
  • 2031 Views
  • 0 replies
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  • 2031 Views
  • 0 replies
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info streaming

info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?

  • Newbie
  • info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?
  • licenced
  • Community Legend
  • 2614 Views
  • 1 replies
  • 0 likes
  • 2614 Views
  • 1 replies
  • 0 likes

Andriod Tablet

Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are stored on my main computer. I know that a friend of...

  • Newbie
  • Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are ...
  • licenced
  • Community Legend
  • 3187 Views
  • 1 replies
  • 0 likes
  • 3187 Views
  • 1 replies
  • 0 likes

WiFi Sync causing phone to crash

Hello, I have a Motorola Atrix 4G (MB860), Running CyanogenMod7, android ver 2.3.7. (rooted obviously) My problem im having is with the wifi sync for spotifiy. I have two android devices, an ASUS Transformer Tablet, and my mobile phone (MB860). When ...

  • Regular
  • Hello,   I have a Motorola Atrix 4G (MB860),  Running CyanogenMod7, android ver 2.3.7.  (rooted obviously)   My problem im having is with the wifi sync for spotifiy. I have tw...
  • 2212 Views
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  • 2212 Views
  • 0 replies
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Two features missing

Hi guys, Here we go with some bugs/features I would like you to improve. 1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I do not want to go through all my playlist to find a song, then keep ...

  • Casual Listener
  • Hi guys,   Here we go with some bugs/features I would like you to improve.   1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I...
  • Sam
  • Spotify
  • 2501 Views
  • 1 replies
  • 1 likes
  • 2501 Views
  • 1 replies
  • 1 likes

Play issues

When playing on my Droid X2 through an aux cable or headphones, I have problems with the vocal parts of tracks being almost unintelligable. When playing through the device's speakers, everything sounds great, but when I plug something in (aux to car ...

  • Casual Listener
  • When playing on my Droid X2 through an aux cable or headphones, I have problems with the vocal parts of tracks being almost unintelligable. When playing through the device's speakers, everything soun...
  • timbricker13
  • Casual Listener
  • 3417 Views
  • 2 replies
  • 0 likes
  • 3417 Views
  • 2 replies
  • 0 likes

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