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White screen and resets phone

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White screen and resets phone

Casual Listener

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing completely, and go to a white screen. My phone will then completely reset. It's gotten to where I don't even want to subscribe to spotify anymore. Does anyone have any suggestions? 

3 Replies

Re: White screen and resets phone

Community Legend

Have you tried all of the troubleshooting steps in the android troubleshooting guide

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: White screen and resets phone

Casual Listener

I have. It is still doing it today. 

Re: White screen and resets phone

Casual Listener

it is still doing it. 

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