Wiedergabe stoppt ständig

[anna_ssnk]

Plan

Premium

Country

Germany

Device

LG G7 ThinQ

Operating System

Android 10

My Question or Issue

Hallo,

ich habe seit Monaten das Problem, dass die Wiedergabe auf meinem Smartphone einfach stoppt. Um die Playlist weiter zu spielen, muss ich die App öffnen und auf Play tippen. Bei welchem Lied und wann das Lied stoppt, passiert rein zufällig. 

Außerdem werden manche gedownloadeten Lieder nur 5 bis 6 Sekunden angespielt. Hier hilft es nicht die App zu schließen oder sonstige Dinge zu unternehmen. Diese Lieder kann ich grundsätzlich nicht mehr hören. 

Die Probleme bestehen beim Abspielen über den PC (Windows) nicht!

Was kann ich tun, damit ich endlich wieder einwandfrei Musik hören kann? 

Viele Grüße

Anna 

[AlejaR]

Hey @LisaKeiil,

Thanks for your reply and for the info shared.

In this case, we'd recommend you start off with a clean (more thorough) reinstall of the Spotify app on your device to see if this makes a difference. You can see the steps to do it here. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience.
 

If the above doesn't do the trick, we'd like to gather some additional info. Would you mind sending us the exact make/model and OS of your affected device along with the Spotify version you are running?

Just to confirm, is this happening when your running the app in the background or does it happen when you maintain the app open in your device? 

Lastly, just to confirm, has the app always been behaving like this or does it start to happen after a specific event such as an OS update? Please send us the details about it.
 

Keep us in the loop!

[bobobibo]

Same problem here. Since about half a year. I am listening mostly in chrome on my windows pc. Using the app doesn't help. Deleting cache doesn't help. Allowing insecure content doesn't help.

I cancelled my premium subscription because this issue cannot get solved.