Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Screen flickers when starting Spotify

PlanPremiumCountryGermanyDeviceHonor 9XOperating SystemAndroid 10 (EMUI 10.0.0.347) My Question or IssueAfter the latest update, I cannot start Spotify properly. When I try to start, then Spotify flickers. Not sure, what causes it or if it is just my...

  • Casual Listener
  • Plan Premium Country Germany Device Honor 9X Operating System Android 10 (EMUI 10.0.0.347)   My Question or Issue After the latest update, I cannot start Spotify properly. When I try t...
  • OscarDC
  • Moderator
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prblema al buscar musica

Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?

  • Newbie
  • Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?
  • AlejaR
  • Moderator
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Superuser Contribution I listen on the phone, I work on the PC. The song cuts out when I do something more demanding on the

PlanPremiumCountryCzech republicDevice(Samsung Galaxy A52s 5G)Operating System(Android 12 and Windows 11) My Question or IssueHi, my problem is poorly described. When I'm playing songs on my phone while working on my Windows PC. For example, if I ope...

  • Newbie
  •   Plan Premium Country Czech republic Device (Samsung Galaxy A52s 5G) Operating System (Android 12 and Windows 11)   My Question or Issue Hi, my problem is poorly described. &nb...
  • MihailY
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay feature not working in cellular streaming.

PlanPremiumCountryEgyptDevice(Samsung Galaxy A50.)Operating System(Andorid 11.) Recently i noticed that autoplay feature is not working in cellular streaming, it usually works if i opened the app with wifi and play song then change to cellular data, ...

  • Casual Listener
  • Plan Premium Country Egypt Device (Samsung Galaxy A50.) Operating System (Andorid 11.)   Recently i noticed that autoplay feature is not working in cellular streaming, it usually works ...
  • MihailY
  • Moderator
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Static on headphones

PlanStudent CountryCanadaDevice Samsung A03s Operating SystemAndroid s12 My Question For the past month I've been have static when listening with headphones. I've tried 3 pairs ( 2 wires one wireless) they all worked fine with all other apps. Both ph...

  • Casual Listener
  • Plan Student  Country Canada Device  Samsung A03s  Operating System Android s12   My Question  For the past month I've been have static when listening with headphon...
  • AlejaR
  • Moderator
  • 703 Views
  • 3 replies
  • 0 likes
  • 703 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android troubleshooting

Country India DeviceSamsung Galaxy M51Operating SystemAndroid My Question or IssueUnable to play single tracks

  • Visitor
  •   Country India    Device Samsung Galaxy M51 Operating System Android    My Question or Issue Unable to play single tracks   
  • AlejaR
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution using cell phone as remote

Spotify Connect works from my desktop computer allowing me to choose different speakers, including my smart phone. I had this capability on my smart phone but now it does not function. Using the smart phone, no other speaker is listed. have re-instal...

  • Casual Listener
  • Spotify Connect works from my desktop computer allowing me to choose different speakers, including my smart phone.  I had this capability on my smart phone but now it does not function.  Us...
  • Elena
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] The new progress bar in pull down widget does not look right

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice. A few weeks ago I started noticing a change in the pull down bar Spotify widget on my Android phone. When the song is playing, the...

  • Casual Listener
  • To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice.   A few weeks ago I started noticing a change in the pull down bar Spoti...
  • Kiril
  • Moderator
  • 950 Views
  • 3 replies
  • 2 likes
  • Android
    Developer
  • 950 Views
  • 3 replies
  • 2 likes

Superuser Contribution mobile app goes dark

PlanPremiumCountry USA Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app goes dark whenever I press to play a song. It does not malfunction on desktop.

  • Visitor
  • Plan Premium Country USA   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue&n...
  • Yordan
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas en la reproducción de música

Activo la aplicación desde mi cel android, y se corta la reproducción sin que se apague el cel. Se interrumpe de manera aleatoria.Antes no me sucedía. Celular funciona correctamente, tanto con Wifi como con 4G

  • Casual Listener
  • Activo la aplicación desde mi cel android, y se corta la reproducción sin que se apague el cel. Se interrumpe de manera aleatoria. Antes no me sucedía. Celular funciona correctamente, tanto con Wifi...
  • MihailY
  • Moderator
  • 261 Views
  • 3 replies
  • 1 likes
  • 261 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Album like Pink Floyd - The Wall - pauses between songs

PlanPremiumCountryDenmark DeviceGoogle Nest speakers and Chromecast Operating System My Question or IssueWhen playing on my One Plus Android phone I get to listen to the album as it is intended from the artist, that is with no pause between songs. Wh...

  • Casual Listener
  • Plan Premium Country Denmark  Device Google Nest speakers and Chromecast  Operating System     My Question or Issue When playing on my One Plus Android phone I get to li...
  • DragonDK
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see play button or progress bar

PlanPremiumCountryTurkeyDeviceRedmi Note 8 ProOperating SystemAndroid 10 My Question or IssueI'm having some problems with the interface. As you can see in the attached image, the play/pause button is a big white circle (I can only briefly see the ic...

  • Music Fan
  • Plan Premium Country Turkey Device Redmi Note 8 Pro Operating System Android 10   My Question or Issue I'm having some problems with the interface. As you can see in the attached image...
  • OscarDC
  • Moderator
  • 38271 Views
  • 20 replies
  • 0 likes
  • Android
    Interface
    Play Button
    visible
  • 38271 Views
  • 20 replies
  • 0 likes

Superuser Contribution Adding a song to queue while it's playing often makes it start in the middle

PlanPremiumCountryUnited States DeviceMotorola moto g stylus My Question or IssueRecently when I add a song to queue while it's playing, it will start somewhere in the middle when it plays again. I add the songs to queue from the three dots in the to...

  • Newbie
  • Plan Premium Country United States   Device Motorola moto g stylus    My Question or Issue Recently when I add a song to queue while it's playing, it will start somewhere in t...
  • Alex
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Someone takes part on ... device"

PlanPremiumCountryGermanyDeviceMoto G9 PowerOperating SystemAndroid 11 My Question or IssueRecently every time I open the Spotify-App it says "/Someone/ is taking part on /some device/" ("Nadja is taking part on BeatPill+" --> Join Session?) (see att...

  • Casual Listener
  • ...emove this feature. Could it be related to public WLAN?   Thanks!
  • MihailY
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant unhide my songs

I accidentally hid a song that I want to listen to. I have gone to the settings and set it so that I can see the song. I can get to the button that says "Hidden" on that song, and the glowing symbol. Clickijg this option doesnt unhide the song. How d...

  • Newbie
  • I accidentally hid a song that I want to listen to. I have gone to the settings and set it so that I can see the song. I can get to the button that says "Hidden" on that song, and the glowing symbol....
  • Lyubka
  • Moderator
  • 11363 Views
  • 50 replies
  • 3 likes
  • 11363 Views
  • 50 replies
  • 3 likes

Superuser Contribution [BUG] LIKE and HIDE buttons are REVERSED in Car Mode Player Screen

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 10 My Question or IssueThere is a DESIGN BUG with the player buttons on the CAR MODE player screen. In BOTH the Non-Car Mode (Regular mode) and also in the drop-down notification panel player...

  • Music Fan
  • Plan Premium Country USA Device Pixel 4a Operating System Android 10   My Question or Issue There is a DESIGN BUG with the player buttons on the CAR MODE player screen.   In BOT...
  • Alex
  • Spotify Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • car mode
    hide
    like
  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone wont play music, cant see playlists, even after clean re-install

Im on spotify premium, an android phone, and signing in with facebook every time.ive tried on wifi and on mobile data, ive tried playing songs from my pc and setting them to "listen on another device" to my phone and that doesnt work.i cant see any a...

  • Casual Listener
  • Im on spotify premium, an android phone, and signing in with facebook every time. ive tried on wifi and on mobile data, ive tried playing songs from my pc and setting them to "listen on another devi...
  • MihailY
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with the latest versione of the app and Bluetooth

Hi,I have a problem with the latest app (the old app work like charm) for Android and the bluetooth of my car (Alfa Romeo Giulietta equipped with uConnect 6.5 live).The music don't start and if I start manualy it stop after a few secons. Also it don'...

  • Newbie
  • Hi, I have a problem with the latest app (the old app work like charm) for Android and the bluetooth of my car (Alfa Romeo Giulietta equipped with uConnect 6.5 live). The music don't start and if I...
  • Stayfrostymccoy
  • Newbie
  • 7597 Views
  • 7 replies
  • 4 likes
  • android 8.0
    New app don't work
    uconnect
  • 7597 Views
  • 7 replies
  • 4 likes

Equalizer not working

Hi!So basically when I go to settings on my phone (Xiaomi mi9) and I click on Equalizer feature, Spotify app window just moves to the side and nothing else happens. Is there any way i can access the equalizer besides using a 3rd party app?

  • Newbie
  • Hi! So basically when I go to settings on my phone (Xiaomi mi9) and I click on Equalizer feature, Spotify app window just moves to the side and nothing else happens. Is there any way i can access th...
  • 148 Views
  • 0 replies
  • 0 likes
  • Equalizer
  • 148 Views
  • 0 replies
  • 0 likes