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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5956 Views

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Solved!!Superuser Contribution Can't see songs in albums

PlanFreeCountryCanadaDeviceAndroid A20 My Question or IssueHello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text doesn’t open anything or react in any way. Playlists give me a preview optio...

Casual Listener

Plan Free Country Canada Device Android A20   My Question or Issue Hello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text does...

andrewotaku333

Casual Listener

20790 Views

9 replies

0 likes

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Cannot Open JRE Podcast or any other Podcast

Plan: premium Country: UK Device: One Plus 10 ProI just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot view any podcasts even though I am in the UK. Please help

Newbie

Plan: premium  Country: UK  Device: One Plus 10 Pro I just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot v...

Nico

Community Legend

335 Views

1 replies

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Solved!!Superuser Contribution Autoplay feature not working in cellular streaming.

PlanPremiumCountryEgyptDevice(Samsung Galaxy A50.)Operating System(Andorid 11.) Recently i noticed that autoplay feature is not working in cellular streaming, it usually works if i opened the app with wifi and play song then change to cellular data, ...

Casual Listener

Plan Premium Country Egypt Device (Samsung Galaxy A50.) Operating System (Andorid 11.)   Recently i noticed that autoplay feature is not working in cellular streaming, it usually works ...

MihailY

Moderator

1202 Views

5 replies

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Superuser Contribution Download to Galaxy Watch 4 very slow

Plan CouplePremiumCountry UK DeviceSamsung Galaxy 22 with a Galaxy Watch 4 Classic)Operating SystemAndroid/Wear OS When I am adding playlists to my watch and downloading songs for off-line play the transfer is very slow and sometimes barely downloads...

Regular

Plan Couple Premium Country UK   Device Samsung Galaxy 22 with a Galaxy Watch 4 Classic) Operating System Android/Wear OS   When I am adding playlists to my watch and downloadi...

Lyubka

Moderator

2939 Views

3 replies

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Superuser Contribution spotify stops working on oneplus 10pro android 12

PlanPremiumCountryBrazilDeviceOneplus 10 PRoOperating System(android 12) My Question or Issuespotify app plays for a few minutes and crashes, I've uninstalled and installed again, cleared the cache, disabled access from nearby devices and it doesn't ...

Casual Listener

Plan Premium Country Brazil Device Oneplus 10 PRo Operating System (android 12)   My Question or Issue spotify app plays for a few minutes and crashes, I've uninstalled and installed a...

venkatM6

Casual Listener

1493 Views

5 replies

0 likes

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Album tracks not appearing

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...

Visitor

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...

232 Views

0 replies

0 likes

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Solved!!Superuser Contribution "Someone takes part on ... device"

PlanPremiumCountryGermanyDeviceMoto G9 PowerOperating SystemAndroid 11 My Question or IssueRecently every time I open the Spotify-App it says "/Someone/ is taking part on /some device/" ("Nadja is taking part on BeatPill+" --> Join Session?) (see att...

Casual Listener

Plan Premium Country Germany Device Moto G9 Power Operating System Android 11     My Question or Issue Recently every time I open the Spotify-App it says "/Someone/ is taking par...

MihailY

Moderator

429 Views

1 replies

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Superuser Contribution Spotify Android crashed after phone reboot

After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again

Casual Listener

After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again

Lyubka

Moderator

1569 Views

3 replies

1 likes

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Superuser Contribution [ANDROID] No Internet connection problem in app since i travelled to Egypt

Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...

Visitor

Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...

Alex

Spotify Legend

515 Views

1 replies

0 likes

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Solved!!Superuser Contribution Progress bar not working

PlanFreeCountry DeviceSamsung M13Operating SystemAndroid 12 My Question or IssueThere is no slider on the progress bar while I am listening to a song to adjust the time, I just have to listen to the song from start to finish. This problem only occurs...

Visitor

Plan Free Country   Device Samsung M13 Operating System Android 12    My Question or Issue There is no slider on the progress bar while I am listening to a song to adjust the...

itxxfahadali

Newbie

21848 Views

32 replies

3 likes

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Upcoming Feature?

DEVICE: Mi A2/6X (Android) I open the lyrics to a song, then I found this microphone button. It only appeared when I turn my phone back on when Spotify is open in lyrics mode and when I change apps then return to Spotify that's still in lyrics mode. ...

Casual Listener

DEVICE: Mi A2/6X (Android)   I open the lyrics to a song, then I found this microphone button. It only appeared when I turn my phone back on when Spotify is open in lyrics mode and when I ...

305 Views

0 replies

0 likes

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Solved!! Lag when searching through Liked Songs on Android

So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra)I have 1700+ songs in my liked songs playlist, and the LG phone could search through this no problem. My new Samsung however hangs...

Casual Listener

So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra) I have 1700+ songs in my liked songs playlist, and the LG phone could se...

DJFreshJuice

Casual Listener

536 Views

2 replies

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Superuser Contribution Spotify doesn't load on Xiaomi Pad 5

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the app? Please assist as I'm a daily user for Spotify. P...

Visitor

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the ap...

wongxuanwen2801

Visitor

946 Views

2 replies

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Superuser Contribution 2 devices, 2 different playlists

PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...

Newbie

Plan Premium Country United Kingdom  Device Oppo Find X2 Pro Operating System Android   My Question or Issue I am just trying to find out if this is possible and how. My scenario ...

Dian

Spotify Legend

224 Views

1 replies

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Superuser Contribution How do I replace the songs I accidentally remove from my liked songs? HELP!

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Visitor

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Dian

Spotify Legend

308 Views

1 replies

0 likes

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Superuser Contribution All playlists are gone after clean reinstall

PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...

Casual Listener

  Plan Premium Country Canada Device LG Velvet  Operating System Android, do not know what version   My Question or Issue After a full reinstall of Spotify (which I had to d...

AlejaR

Moderator

356 Views

2 replies

0 likes

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Superuser Contribution Sleeptimer ends too early.

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

Newbie

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

OscarDC

Moderator

755 Views

1 replies

0 likes

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Superuser Contribution Por que se pausa mientras reproduce?

Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo

Visitor

Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo

Alex

Spotify Legend

250 Views

1 replies

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Superuser Contribution Fix Volvo Spotify app (Google play app) not updating playlists with music

The app does not update the playlist when adding music. The list can be updated by name, but the list does not update when adding more music to it at all. Reinstalling the app via built in Google Play in the Volvo car does not help at all.

Casual Listener

The app does not update the playlist when adding music. The list can be updated by name, but the list does not update when adding more music to it at all. Reinstalling the app via built in Google P...

Hokie81

Newbie

10656 Views

36 replies

7 likes

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Superuser Contribution current playlist missing mobile, can only see current song

cannot see the full playlist on mobile. only shows current song and only option causes skip to next song. very frustrating, left 1 star review on google play store until this is resolved. Samsung s9+, verizon, if it matters

Visitor

cannot see the full playlist on mobile. only shows current song and only option causes skip to next song. very frustrating, left 1 star review on google play store until this is resolved. Samsung s9+...

Lyubka

Moderator

272 Views

1 replies

0 likes

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