Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited StatesDeviceLG Q7+Operating SystemWindows 10My Question or IssueI used to use my phone to control my Spotify playing on my computer while I played games. for the past 2 days when I try to start playing a song on my phone and ...
Plan Premium Country United States Device LG Q7+ Operating System Windows 10 My Question or Issue I used to use my phone to control my Spotify playing on my computer while I played games. fo...
Newbie
7491 Views
8 replies
6 likes
Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?
Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?
Casual Listener
558 Views
3 replies
1 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S20+Operating SystemAndroid 13 My Question or IssueWhy are the edit Playlist & sort options within a Playlist no longer available on the mobile app? I have uninstalled, reinstalled and clean reinst...
Plan Premium Country United States Device Samsung Galaxy S20+ Operating System Android 13 My Question or Issue Why are the edit Playlist & sort options within a Playlist no...
Community Legend
498 Views
1 replies
1 likes
I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a desktop, and I'm running it over an ethernet cable....
I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a ...
Not applicable
6201 Views
9 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemWindows 10 + Android (although i suspect any OS) My Question or IssueI listen to Spotify on Windows, connected to a bluetooth speaker while i work. At noon i go for a walk, turn on spotify...
Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Windows 10 + Android (although i suspect any OS) My Question or Issue I listen to Spotify on Windows, connected t...
Casual Listener
1055 Views
2 replies
1 likes
So I sould start with the usual first post disclaimer: I did search for this and did not find a general bug report thread but I appologize if my noob status and the fact that I am posting from my phone have combined for an error in etiquitte.I have u...
So I sould start with the usual first post disclaimer: I did search for this and did not find a general bug report thread but I appologize if my noob status and the fact that I am posting from my pho...
Newbie
3929 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 13 My Question or IssueFor some reason Spotify can't be woken up from notification list in offline mode when it's closed down, it works just fine if i go online but not in offli...
Plan Premium Country Device Samsung Galaxy S21 Ultra Operating System Android 13 My Question or Issue For some reason Spotify can't be woken up from notification list in offli...
Casual Listener
906 Views
8 replies
0 likes
Hello folks!I'm using Spotify Premium for Android and Windows. But what really makes me sick, is that the Spotify Android App uses 13 trackers that records behavior, spy's and shares data with thirdparty companies.Everyone can read this at: https://r...
Hello folks! I'm using Spotify Premium for Android and Windows. But what really makes me sick, is that the Spotify Android App uses 13 trackers that records behavior, spy's and shares data with thir...
Casual Listener
2702 Views
5 replies
7 likes
I have a question about your Android app, remember, I have a paid subscription:• Why do you include add trackers?• Who knows the details of my music listening?• How is my family data shared with advertisers and do they see the family relation based o...
I have a question about your Android app, remember, I have a paid subscription: • Why do you include add trackers? • Who knows the details of my music listening? • How is my family data shared wit...
Casual Listener
573 Views
1 replies
1 likes
PlanPremiumCountryCHDeviceHuawei P30 LiteOperating SystemEMUI 12 My Question or IssueSince a few weeks, I am experiencing troubles with the Spotify App on my Android mobile. The app stops playback after a few minutes (maybe ten, sometimes longer, som...
Plan Premium Country CH Device Huawei P30 Lite Operating System EMUI 12 My Question or Issue Since a few weeks, I am experiencing troubles with the Spotify App on my Android mobile. ...
Moderator
2058 Views
14 replies
0 likes
How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I upgraded. I don't have 10 dollars a month to blow on ...
How do I delete from phone, or even just cancel the premium upgrade? Somehow it upgraded (it went through ten different things telling me to do this and that) so I probably missed the part where I up...
Newbie
14304 Views
2 replies
1 likes
Este mês está a acontecer o mesmo do mês passado. Vocês não estão a aceitar o meu pagamento com cartão VISA (que está ativo e com saldo). Agradeço que verifiquem o que se passa junto dos vossos informáticos e/ou sistema bancário. A app é demasiado fe...
Este mês está a acontecer o mesmo do mês passado. Vocês não estão a aceitar o meu pagamento com cartão VISA (que está ativo e com saldo). Agradeço que verifiquem o que se passa junto dos vossos infor...
Spotify Legend
196 Views
1 replies
0 likes
I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!
I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!
Moderator
867 Views
1 replies
0 likes
Listen to Dil Ki Basti Ajeeb on Spotify. Hamid Ali Khan · Song · 2001. ... Sign in to see lyrics and listen to the full track. Sign up. Hamid Ali Khan.
Listen to Dil Ki Basti Ajeeb on Spotify. Hamid Ali Khan · Song · 2001. ... Sign in to see lyrics and listen to the full track. Sign up. Hamid Ali Khan.
Moderator
257 Views
1 replies
0 likes
My android app just updated and my podcasts are listed under what's new. I don't have the option to filter by unplayed. I know iPhone users are able to. Is this an android bug? Or am I not using the new podcast interface correctly.
My android app just updated and my podcasts are listed under what's new. I don't have the option to filter by unplayed. I know iPhone users are able to. Is this an android bug? Or am I not using the ...
Moderator
314 Views
1 replies
0 likes
When i click on my "liked songs" playlist, it says that "somethings wrong, wanna try again?"I spam it and it WONT LOAD.
When i click on my "liked songs" playlist, it says that "somethings wrong, wanna try again?" I spam it and it WONT LOAD.
Moderator
394 Views
1 replies
0 likes
My Question or IssueI recently upgraded from an iPhone 6 to a Samsung S10. I've always been able to play Spotify music from my iPhone to my aftermarket car stereo (Alpine CDA-117) via a USB cord. When my wife wanted to play music from her older S8, w...
My Question or Issue I recently upgraded from an iPhone 6 to a Samsung S10. I've always been able to play Spotify music from my iPhone to my aftermarket car stereo (Alpine CDA-117) via a USB cord. W...
Visitor
3342 Views
1 replies
5 likes
I work away from internet access and I am trying to work out how to play the playlists and podcasts I have downloaded in offline mode but from a speaker. Is this possible? I don't see why I can't connect to a device?
I work away from internet access and I am trying to work out how to play the playlists and podcasts I have downloaded in offline mode but from a speaker. Is this possible? I don't see why I can't con...
Spotify Star
1907 Views
1 replies
0 likes
Hi,I'm using Premium plan on my LG G7 ThinQ Android 10.There is an issue with the Enhanced playlist mode. It shows "No internet connection" on the phone whileplaying songsphone is connected via WiFi and has internetlistening the played songs on a Win...
Hi, I'm using Premium plan on my LG G7 ThinQ Android 10. There is an issue with the Enhanced playlist mode. It shows "No internet connection" on the phone while playing songs phone is connecte...
Visitor
6027 Views
23 replies
3 likes
The newest episodes of Joe Rogan is not uploading. What do I do to get it to show up?
The newest episodes of Joe Rogan is not uploading. What do I do to get it to show up?
Newbie
1103 Views
1 replies
2 likes
