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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6287 Views

0 replies

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Superuser Contribution [ANDROID] No Internet connection problem in app since i travelled to Egypt

Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...

Visitor

Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...

Alex

Spotify Legend

522 Views

1 replies

0 likes

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Solved!!Superuser Contribution Progress bar not working

PlanFreeCountry DeviceSamsung M13Operating SystemAndroid 12 My Question or IssueThere is no slider on the progress bar while I am listening to a song to adjust the time, I just have to listen to the song from start to finish. This problem only occurs...

Visitor

Plan Free Country   Device Samsung M13 Operating System Android 12    My Question or Issue There is no slider on the progress bar while I am listening to a song to adjust the...

itxxfahadali

Newbie

21932 Views

32 replies

3 likes

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Upcoming Feature?

DEVICE: Mi A2/6X (Android) I open the lyrics to a song, then I found this microphone button. It only appeared when I turn my phone back on when Spotify is open in lyrics mode and when I change apps then return to Spotify that's still in lyrics mode. ...

Casual Listener

DEVICE: Mi A2/6X (Android)   I open the lyrics to a song, then I found this microphone button. It only appeared when I turn my phone back on when Spotify is open in lyrics mode and when I ...

306 Views

0 replies

0 likes

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Solved!! Lag when searching through Liked Songs on Android

So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra)I have 1700+ songs in my liked songs playlist, and the LG phone could search through this no problem. My new Samsung however hangs...

Casual Listener

So I recently swapped phones to what should be a much faster and smoother experience (LG G7 -> Samsung Galaxy S21 Ultra) I have 1700+ songs in my liked songs playlist, and the LG phone could se...

DJFreshJuice

Casual Listener

541 Views

2 replies

0 likes

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Superuser Contribution Spotify doesn't load on Xiaomi Pad 5

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the app? Please assist as I'm a daily user for Spotify. P...

Visitor

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the ap...

wongxuanwen2801

Visitor

949 Views

2 replies

0 likes

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Superuser Contribution 2 devices, 2 different playlists

PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...

Newbie

Plan Premium Country United Kingdom  Device Oppo Find X2 Pro Operating System Android   My Question or Issue I am just trying to find out if this is possible and how. My scenario ...

Dian

Spotify Legend

232 Views

1 replies

0 likes

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Superuser Contribution How do I replace the songs I accidentally remove from my liked songs? HELP!

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Visitor

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

Dian

Spotify Legend

313 Views

1 replies

0 likes

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Superuser Contribution All playlists are gone after clean reinstall

PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...

Casual Listener

  Plan Premium Country Canada Device LG Velvet  Operating System Android, do not know what version   My Question or Issue After a full reinstall of Spotify (which I had to d...

AlejaR

Moderator

367 Views

2 replies

0 likes

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Superuser Contribution Sleeptimer ends too early.

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

Newbie

I use the sleep timer mostly when I go to bed. I usually set it for an hour, but in the last few weeks Spotify has stopped playing after 5 songs, which is about 15-20 minutes....

OscarDC

Moderator

763 Views

1 replies

0 likes

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Superuser Contribution Por que se pausa mientras reproduce?

Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo

Visitor

Reproduce música y después se pausa hasta que le vuelvo a poner play reproduce de nuevo

Alex

Spotify Legend

252 Views

1 replies

0 likes

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Superuser Contribution Fix Volvo Spotify app (Google play app) not updating playlists with music

The app does not update the playlist when adding music. The list can be updated by name, but the list does not update when adding more music to it at all. Reinstalling the app via built in Google Play in the Volvo car does not help at all.

Casual Listener

The app does not update the playlist when adding music. The list can be updated by name, but the list does not update when adding more music to it at all. Reinstalling the app via built in Google P...

Hokie81

Newbie

11016 Views

36 replies

7 likes

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Superuser Contribution current playlist missing mobile, can only see current song

cannot see the full playlist on mobile. only shows current song and only option causes skip to next song. very frustrating, left 1 star review on google play store until this is resolved. Samsung s9+, verizon, if it matters

Visitor

cannot see the full playlist on mobile. only shows current song and only option causes skip to next song. very frustrating, left 1 star review on google play store until this is resolved. Samsung s9+...

Lyubka

Moderator

275 Views

1 replies

0 likes

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Superuser Contribution Can i disable spotify as my samsung Ao2s alarm clock

PlanFree/PremiumCountry england Device samsung Ao2s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDisable spotify as my alarm clock I'm not good with phones so I ...

Visitor

Plan Free/Premium Country england   Device samsung Ao2s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android (iOS 10, Android Oreo, Windows 10,etc.)   ...

Vasil

Moderator

392 Views

1 replies

0 likes

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Superuser Contribution Migrate home sound library to cloud?

I have Spotify premium and I heard that you can put your own files to the cloud. Is that true? I'm planning to buy a portable SSD, put all my offline music lib (mp3) on it and upload it through my android phone on a place where there is fast internet...

Newbie

I have Spotify premium and I heard that you can put your own files to the cloud. Is that true?   I'm planning to buy a portable SSD, put all my offline music lib (mp3) on it and upload it thro...

Vasil

Moderator

925 Views

1 replies

0 likes

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Superuser Contribution Log in with Facebook

Freshly reinstalled phone and app. Its a huawei p20 pro on android 10. It was the same as before and it was working for years.Now I want to log in with Facebook and it takes me to the browser where I log in and press on the green button and it takes ...

Casual Listener

Freshly reinstalled phone and app. Its a huawei p20 pro on android 10. It was the same as before and it was working for years. Now I want to log in with Facebook and it takes me to the browser where...

AlejaR

Moderator

208 Views

1 replies

0 likes

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Superuser Contribution Why are my local files not showing up?

None of my local files are showing up in my mobile app, I've tried opening the files with Spotify and nothing happens it just shows me the empty playlist, reset phone multiple times and app is up to date, pixel 5a Android 13

Visitor

None of my local files are showing up in my mobile app, I've tried opening the files with Spotify and nothing happens it just shows me the empty playlist, reset phone multiple times and app is up to ...

AlejaR

Moderator

282 Views

1 replies

0 likes

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Solved!!Superuser Contribution I can't connect Spotify to Tinder

Sorry, old phone (but updated apps) so can't take screenshots. When trying to connect Tinder to Spotify it prompts me to sign up for Spotify. I select already on Spotify and Continue With Google. It then takes me to account.spotify.com and asks me to...

Casual Listener

Sorry, old phone (but updated apps) so can't take screenshots. When trying to connect Tinder to Spotify it prompts me to sign up for Spotify. I select already on Spotify and Continue With Google. I...

AlejaR

Moderator

5845 Views

12 replies

0 likes

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Superuser Contribution Android app crashing after clicking 'hide this song'

Clicking hide this songs crashed app after last update PlanPremiumCountry DeviceAndroid galaxy s10Operating SystemAndroid 12 My Question or Issue

Casual Listener

Clicking hide this songs crashed app after last update  Plan Premium Country   Device Android galaxy s10 Operating System Android 12   My Question or Issue  

AlejaR

Moderator

337 Views

3 replies

0 likes

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Superuser Contribution [Android][Developer] The new progress bar in pull down widget does not look right

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice. A few weeks ago I started noticing a change in the pull down bar Spotify widget on my Android phone. When the song is playing, the...

Casual Listener

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice.   A few weeks ago I started noticing a change in the pull down bar Spoti...

Kiril

Moderator

2343 Views

3 replies

2 likes

Android
Developer
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