Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution you are in offline mode cant login - Android Oneplus 7t

On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i tryrestart phone , reinstall app, check update and settings - none of it worked.Now i cant login "You ar...

  • Visitor
  • On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i try restart phone , reinstall app, check update and ...
  • AlejaR
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign in with Facebook ends in blank screen

PlanFree/PremiumCountry DevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueIssue is simple - when I try to sign in with Facebook, it will open my browser and authenticate successfully, but then it will switch back to the app and simply s...

  • Newbie
  • Plan Free/Premium Country   Device Pixel 7 Pro Operating System Android 13   My Question or Issue Issue is simple - when I try to sign in with Facebook, it will open my brows...
  • Eni
  • Moderator
  • 6784 Views
  • 47 replies
  • 21 likes
  • 6784 Views
  • 47 replies
  • 21 likes

Superuser Contribution Spotify on my device won't work

I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone my Spotify account works. Please help it has been li...

  • Casual Listener
  • I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone m...
  • Kiril
  • Moderator
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Superuser Contribution After closing Spotify, the notification is broken

PlanFreeCountryFrance DeviceOneplus 8TOperating SystemAndroid 11 My Question or IssueHello, I have been looking around the internet to see if this issue has been seen somewhere but I did not manage to find anything. If it has already been reported an...

  • Regular
  • Plan Free Country France     Device Oneplus 8T Operating System Android 11   My Question or Issue Hello, I have been looking around the internet to see if this issue has be...
  • Bradcrites
  • Regular
  • 5759 Views
  • 40 replies
  • 2 likes
  • 5759 Views
  • 40 replies
  • 2 likes

Superuser Contribution Stops my podcast after 2 1/2 hours and starts the next one?

Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxing sound podcasts (5-8 hours) to sleep, to then be ...

  • Casual Listener
  • Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxi...
  • AlejaR
  • Moderator
  • 430 Views
  • 3 replies
  • 1 likes
  • 430 Views
  • 3 replies
  • 1 likes

Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

  • Newbie
  • Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...
  • bakeroo-4
  • Casual Listener
  • 13575 Views
  • 25 replies
  • 25 likes
  • 13575 Views
  • 25 replies
  • 25 likes

Superuser Contribution App keeps crashing

I keep opening the app and it crashes right away. Anyone else having this issue?

  • Casual Listener
  • I keep opening the app and it crashes right away. Anyone else having this issue?
  • Eni
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Please reduce or remove the splash screens

Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcast. This even happens at times when I return to the ...

  • Casual Listener
  • Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcas...
  • AlejaR
  • Moderator
  • 1180 Views
  • 7 replies
  • 3 likes
  • Android
  • 1180 Views
  • 7 replies
  • 3 likes

Superuser Contribution Unable to unhide hidden song

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10Operating SystemOneUI 4.1 My Question or IssueI hid a song a few months back to make it skip over the song when I play the album, but now when I try to unhide the song by tapping on "hidden" option...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy S10 Operating System OneUI 4.1   My Question or Issue I hid a song a few months back to make it skip over the song when I play th...
  • Alex
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing play folder in app

PlanFree/PremiumDevice(OnePlus 8 Pro + Desktop)Operating System(Android 12 + Windows 10) My Question or IssueWith the new addition of folders for playlists, on desktop we have the possibility to Queue a whole folder with the simple press of the play ...

sucacu_0-1668345408087.png
  • Casual Listener
  • Plan Free/Premium Device (OnePlus 8 Pro + Desktop) Operating System (Android 12 + Windows 10)   My Question or Issue With the new addition of folders for playlists, on desktop we have th...
  • sucacu
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

I'm unable to download individual songs on my spotify app

I want to download single songs on my app but they don't show the download arrow sign

  • Visitor
  • I want to download single songs on my app but they don't show the download arrow sign
  • Amayy
  • Spotify Star
  • 2171 Views
  • 1 replies
  • 0 likes
  • 2171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 11 can not use external SDCard as Downloadfolder

PlanPremiumCountrygermanyDeviceSamsung Galaxy XCover 4s (SM-G398FN/DS)Operating SystemAndroid 11 (securepatch 1 Jul 2022) My Question or Issuei want chose externals SD-Card (256GB) as Downloadfolder but Spotify can not.i want download some offline mu...

  • Regular
  • Plan Premium Country germany Device Samsung Galaxy XCover 4s (SM-G398FN/DS) Operating System Android 11 (securepatch 1 Jul 2022)   My Question or Issue i want chose externals SD-Card (...
  • leminsc8
  • Regular
  • 1658 Views
  • 11 replies
  • 0 likes
  • 1658 Views
  • 11 replies
  • 0 likes

Superuser Contribution Podcast

Certain podcast won't play. It just stays stuck at 0:00 (meateater. Stiff socks) but others like Joe Rogan and huberman lab play fine PlPremiumCountry DevicePixel 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Certain podcast won't play. It just stays stuck at 0:00 (meateater. Stiff socks) but others like Joe Rogan and huberman lab play fine    PlPremium Country   Device Pixel 6 Opera...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BUG: play queue disappears on android

DescriptionFirst of all this issue was already reported numerous times over last two years. Unfortunately it seems it never got proper attention (I would place there few links with examples, however this forum is rejecting my posts with links for som...

  • Music Fan
  • Description First of all this issue was already reported numerous times over last two years. Unfortunately it seems it never got proper attention (I would place there few links with examples, howeve...
  • Lyubka
  • Moderator
  • 8641 Views
  • 7 replies
  • 2 likes
  • 8641 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

I have 5 sonos Speakers and a Spotify Premium account. I am using spotify on my Android (Pie) phone and Mac OS computer. On both devices listed above, I can play Spotify music on my Sonos speaker (called Lounge) when I use the Sonos App. But if I use...

  • Casual Listener
  • I have 5 sonos Speakers and a Spotify Premium account.  I am using spotify on my Android (Pie) phone and Mac OS computer.   On both devices listed above, I can play Spotify music on ...
  • Aaardvark
  • Newbie
  • 64667 Views
  • 51 replies
  • 16 likes
  • 64667 Views
  • 51 replies
  • 16 likes

Superuser Contribution Time slider/ white dot missing

My Plan Free Country India Device Samsung Galaxy M30s Operating System Android 11 My Question or Issue I am not able to move the time slider as the white dot is missing, what is mean is that I was able to go directly in the middle of the song let's s...

  • Newbie
  • My    Plan   Free   Country   India   Device   Samsung Galaxy M30s   Operating System   Android 11       My Question or...
  • Novy
  • Moderator
  • 483 Views
  • 2 replies
  • 1 likes
  • 483 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mixes same songs everyday.

PlanPremiumCountryIndiaDeviceOneplus 5Operating SystemAndroid pie My Question or IssueI am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mixes and same songs i got everyday even if i dislike them. I think if i disli...

  • Regular
  • Plan Premium Country India Device Oneplus 5 Operating System Android pie   My Question or Issue I am an Indian user of Spotify and got a premium plan. I get only 2 playlist of daily mi...
  • Arcanekand
  • Newbie
  • 9143 Views
  • 22 replies
  • 4 likes
  • 9143 Views
  • 22 replies
  • 4 likes

Superuser Contribution Why can I not go back to my previous song in new updated version?

I am an android user and ever since I have updated the app I cannot go back to previous song that was being played, I cannot shuffle my playlists, a lot of my liked songs have been removed and whenever I click on an album or playlist the music sudden...

  • Visitor
  • I am an android user and ever since I have updated the app I cannot go back to previous song that was being played, I cannot shuffle my playlists, a lot of my liked songs have been removed and whenev...
  • Lyubka
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes