Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46481 Views
  • 66 replies
  • 25 likes
  • 46481 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879756 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879756 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts, Downloading.

PlanFree/PremiumCountry USA 2022Galaxy note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen attempting to download a podcast, it shows the downloading logo then immediately switches to a white exclamation point.

  • Newbie
  • Plan Free/Premium Country USA    2022 Galaxy note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When attempting to download a podcast...
  • Dian
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issue with controls on lock screen?

PlanPremiumCountryUSADeviceGalaxy S10Operating SystemI think Android Pie My Question or IssueI recently purchased a Galaxy S10, I have spotify playing and the screen locks, it'll show the: song you're listening to, previous song, Play/pause button an...

Screenshot_20190309-060618_Samsung Experience Home.jpg
  • Visitor
  • Plan Premium Country USA Device Galaxy S10 Operating System I think Android Pie   My Question or Issue I recently purchased a Galaxy S10, I have spotify playing and the screen locks, i...
  • szharz
  • Newbie
  • 91083 Views
  • 72 replies
  • 30 likes
  • 91083 Views
  • 72 replies
  • 30 likes

Superuser Contribution Web Chrome player won't stoo cutting off my music.

PlanPremiumCountryAustraliaPhoneSamsung galaxy s21 ultra Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time i try and use this app, any music i play, plays for a few seconds and gets cut off my web chrome cast.I ha...

  • Visitor
  • Plan Premium Country Australia Phone Samsung galaxy s21 ultra  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time i try and use this a...
  • Eni
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared tablet for 2 duo users: Login is cumbersome

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueContext: My parents share a duo premium account. They are using a shared Android tablet in ...

  • Visitor
  • Plan Premium Country Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Con...
  • AlejaR
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shown image in the notification center

When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too

  • Visitor
  • When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too
  • Eni
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Try to play my artist's or play list and it keeps cutting to other artist's

Won't play my choices of music. Keeps going to music i would never listen toJust started doing this out of the blue .

  • Visitor
  • Won't play my choices of music. Keeps going to music i would never listen to Just started doing this out of the blue .
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I still see that I haven't paid????

I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?

  • Newbie
  • I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?
  • Yordan
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit song

I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings

  • Visitor
  • I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings
  • Lyubka
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files being erroneously flagged as unplayable

Android latest versionpremium This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify.Local files on the device are seemingly randomly flagged as unplayable and then skipped if they come ...

  • Casual Listener
  • Android latest version premium   This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify. Local files on the device are seeming...
  • Yordan
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • local files
  • 271 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Hey Spotify" feature not working on Android

Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permission is on. I tried deactivating and then reactivatin...

20210806_002826.jpg
  • Casual Listener
  • Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permissi...
  • Stix2620
  • Casual Listener
  • 23420 Views
  • 46 replies
  • 6 likes
  • 23420 Views
  • 46 replies
  • 6 likes

Superuser Contribution Unable to view queue on Android

Plan - Premium IndividualCountry - UK Device - Pixel 7 / iPhone XR / Macbook Pro 2019Operating System - Android 13 / iOS 16.1.2 / macOS Monterey 12.6.1 My Question or IssueOften when I finish listening to a playlist, a new playlist will start automat...

  • Casual Listener
  • Plan - Premium Individual Country - UK   Device - Pixel 7 / iPhone XR / Macbook Pro 2019 Operating System - Android 13 / iOS 16.1.2 / macOS Monterey 12.6.1    My Question or...
  • uchechie
  • Casual Listener
  • 425 Views
  • 5 replies
  • 0 likes
  • 425 Views
  • 5 replies
  • 0 likes

Superuser Contribution pourquoi mob spotify bug ?

lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause

  • Visitor
  • lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant see filter button in liked songs

PlanPremiumCountryNetherlands DevicePoco X4 Pro 5G Operating SystemAndroid My Question or IssueI cant seem to getting the filter options to show in the liked song parts

  • Casual Listener
  • Plan Premium Country Netherlands   Device Poco X4 Pro 5G   Operating System Android   My Question or Issue I cant seem to getting the filter options to show in the liked so...
  • bowlingboy
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Scroll Genre Filter in Liked Playlist

Hello all,Season's greetings!I've had this issue for a couple months but never really worried about it. Basically, the title says it all; I can't get to the rest of the genres, inly the first four or five.I've tried restarting but it seems to be an a...

  • Regular
  • Hello all, Season's greetings! I've had this issue for a couple months but never really worried about it. Basically, the title says it all; I can't get to the rest of the genres, inly the first f...
  • Joan
  • Moderator
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plays one song and then stops but says playlist is still going

I've noticed that every time I open the app and I stopped in the middle of a playlist, and hit play, it will play one song(or rest of the song) and then stop. It still shows the sound bars next to the playlist indicating its still going but it doesnt...

  • Visitor
  • I've noticed that every time I open the app and I stopped in the middle of a playlist, and hit play, it will play one song(or rest of the song) and then stop. It still shows the sound bars next to th...
  • Alex
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo dar de baja una cuenta que no es mía pero estoy pagando con mi tarjeta

Presté mi cuenta de banco para que pagara Spotify premium, pero ya no tengo contacto con la persona y me sigue haciendo cargos a la tarjeta

  • Visitor
  • Presté mi cuenta de banco para que pagara Spotify premium, pero ya no tengo contacto con la persona y me sigue haciendo cargos a la tarjeta
  • Alex
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops music when receiving a WhatsApp message

PlanPremiumCountryGermanyDeviceXiami Mi 10T Pro 5GOperating SystemAndroid 10My Question or IssueSpotify will stop the song permanently whenever I receive a WhatsApp message. All WhatsApp notifications are off both in the app and on the phone system. ...

  • Casual Listener
  • Plan Premium Country Germany Device Xiami Mi 10T Pro 5G Operating System Android 10 My Question or Issue Spotify will stop the song permanently whenever I receive a WhatsApp message. All W...
  • Lyubka
  • Moderator
  • 6845 Views
  • 3 replies
  • 0 likes
  • 6845 Views
  • 3 replies
  • 0 likes

Superuser Contribution My 215h long playlist is causing problems.

PlanPremiumCountryFinlandDevice(Xiaomi mi 9t and Windows Desktop computer)Operating System(Android 10, Windows 10) My Question or IssueMy 215 hours long playlist makes my android app act weird like when i pause the track for a long time it will play ...

  • Newbie
  • Plan Premium Country Finland Device (Xiaomi mi 9t and Windows Desktop computer) Operating System (Android 10, Windows 10)   My Question or Issue My 215 hours long playlist makes my and...
  • Lyubka
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Bar missing on android

PlanPremiumCountrySouth Africa DeviceOppo A53sOperating SystemAndroid 12 My Question or IssueMy Play bar disappears on my app regularly the only way I can get it back is by opening the desktop app changing device to desktop app and then back to the p...

  • Casual Listener
  • Plan Premium Country South Africa   Device Oppo A53s Operating System Android 12   My Question or Issue My Play bar disappears on my app regularly the only way I can get it back ...
  • thisappispissingmeof
  • Casual Listener
  • 1398 Views
  • 8 replies
  • 1 likes
  • 1398 Views
  • 8 replies
  • 1 likes