Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6403 Views

0 replies

7 likes

  • 6403 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution I can't connect Spotify to Tinder

Sorry, old phone (but updated apps) so can't take screenshots. When trying to connect Tinder to Spotify it prompts me to sign up for Spotify. I select already on Spotify and Continue With Google. It then takes me to account.spotify.com and asks me to...

Casual Listener

Sorry, old phone (but updated apps) so can't take screenshots. When trying to connect Tinder to Spotify it prompts me to sign up for Spotify. I select already on Spotify and Continue With Google. I...

AlejaR

Moderator

5850 Views

12 replies

0 likes

  • 5850 Views
  • 12 replies
  • 0 likes

Superuser Contribution Android app crashing after clicking 'hide this song'

Clicking hide this songs crashed app after last update PlanPremiumCountry DeviceAndroid galaxy s10Operating SystemAndroid 12 My Question or Issue

Casual Listener

Clicking hide this songs crashed app after last update  Plan Premium Country   Device Android galaxy s10 Operating System Android 12   My Question or Issue  

AlejaR

Moderator

337 Views

3 replies

0 likes

  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Developer] The new progress bar in pull down widget does not look right

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice. A few weeks ago I started noticing a change in the pull down bar Spotify widget on my Android phone. When the song is playing, the...

Casual Listener

To start: I am a UI developer, I am not trying to be inappropriate, I am just genuinely bothered by this design choice.   A few weeks ago I started noticing a change in the pull down bar Spoti...

Kiril

Moderator

2356 Views

3 replies

2 likes

Android
Developer
  • 2356 Views
  • 3 replies
  • 2 likes

Superuser Contribution Lyrics feature has completely disappeared on Android

PlanPremiumCountryUnited StatesDevice(Galaxy S21 5G)Operating System(Android 12) My Question or IssueI reinstalled the Spotify App in order to fix a separate issue I was having and now the lyrics feature has completely disappeared on all songs. I use...

Casual Listener

Plan Premium Country United States Device (Galaxy S21 5G) Operating System (Android 12)   My Question or Issue I reinstalled the Spotify App in order to fix a separate issue I was havi...

Lyubka

Moderator

367 Views

2 replies

0 likes

  • 367 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops and a voice tells the time

Hello everyone, Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally have Google assistant turned of and no app does something like ...

Visitor

Hello everyone,   Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally hav...

OscarDC

Moderator

2530 Views

5 replies

0 likes

  • 2530 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app stops playing when screen off

Android phone, has all updatesThe app closes when I turn my screen off (plays for a few second before stopping).I've seen the other discussions on this topic and tried the solutions (disabling battery optimization, allowing background activity, unins...

Casual Listener

Android phone, has all updates The app closes when I turn my screen off (plays for a few second before stopping). I've seen the other discussions on this topic and tried the solutions (disabling ba...

Lyubka

Moderator

1659 Views

3 replies

0 likes

  • 1659 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sharing to Instagram stories not working

Device(Galaxy S5)Operating System(Android Marshmallow) My Question or IssueWhen I try sharing a song to IG (the option is present in the menu), it fails. It either shows a blank screen or the green loading circle for a second, but it always fails, ev...

Newbie

Device (Galaxy S5) Operating System (Android Marshmallow)   My Question or Issue When I try sharing a song to IG (the option is present in the menu), it fails.   It either shows a b...

MihailY

Moderator

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart shuffle?

Hi, I could swear that I got the smart shuffle feature in my app a month ago or so but when I check today, it isn't there anymore?

Visitor

Hi, I could swear that I got the smart shuffle feature in my app a month ago or so but when I check today, it isn't there anymore?

Nordica

Gig Goer

792 Views

4 replies

0 likes

  • 792 Views
  • 4 replies
  • 0 likes

Superuser Contribution Download song supposed

Morning I buy70sen song download not supposed

Visitor

Morning I buy70sen song download not supposed

AlejaR

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app not loading albums

I recently downloaded the Spotify app on my android and its not functioning properly. I am living in the united states and I have switched to a new android phone. Spotify in my previous phone was fine but this one is not loading albums

Casual Listener

I recently downloaded the Spotify app on my android and its not functioning properly. I am living in the united states and I have switched to a new android phone. Spotify in my previous phone was fin...

OscarDC

Moderator

509 Views

2 replies

2 likes

  • 509 Views
  • 2 replies
  • 2 likes

Superuser Contribution Mini

PlanMiniCountryVietnamDeviceSamsung galaxy A32My Question or Issuei have bought a mini for a week on 19th october, but when i started to download they said "device limit reached" although i just have had a phone and a laptop, but the mini plan was ju...

Visitor

Plan Mini Country Vietnam Device Samsung galaxy A32 My Question or Issue i have bought a mini for a week on 19th october, but when i started to download they said "device limit reached" althou...

MihailY

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution music not downloading

When choosing to download a playlist I just get a loading circle going around and the playlist never seems to download so I can play in an offline mode.

Casual Listener

When choosing to download a playlist I just get a loading circle going around and the playlist never seems to download so I can play in an offline mode.

stuartsafc

Casual Listener

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can play individual tracks, but if I click on an album, I get blank page

Running on Lenovo TAB 10 (Android). Spotify worked fine for years. Individual tracks play fine, but now if I click on an album, I just get a blank page where the track listing used to be. I have two identical tablets showing the same issue. Both tabl...

Visitor

Running on Lenovo TAB 10 (Android). Spotify worked fine for years. Individual tracks play fine, but now if I click on an album, I just get a blank page where the track listing used to be. I have two ...

MihailY

Moderator

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing a banned playlist from libary

Another user got their playlist banned and I can't remove it from my library after it no longer exists

Visitor

Another user got their playlist banned and I can't remove it from my library after it no longer exists

MihailY

Moderator

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume Slider no longer available

Is there a way to change the layout of the volume adjuster? Up until a few days ago I've been using the volume sliding layout on my phone when I connect to the Spotify on PS where I can slide the button from lowest to highest but after connecting my ...

Visitor

Is there a way to change the layout of the volume adjuster? Up until a few days ago I've been using the volume sliding layout on my phone when I connect to the Spotify on PS where I can slide the but...

Jeremy

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fifa 2009 playlist glitches out the whole app

When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not play the song). If I try to play any other songs after thi...

Visitor

When I play the Fifa 2009 Soundtrack by Dylan Pengel, the first 2 songs play. However, when it gets to "1ne", which is greyed out, the playlist stops & goes back to Kids by MGMT (but does not pla...

GraysonWyatt01

Casual Listener

622 Views

2 replies

0 likes

  • 622 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify got logged out and then showed that I dont have an account.

After my spotify randomly logged out, I put in my login details and it showed that my account does not exist that I have to sign up.Please bring my account back, I'vr been using it for years

Visitor

After my spotify randomly logged out, I put in my login details and it showed that my account does not exist that I have to sign up. Please bring my account back, I'vr been using it for years

Dian

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes