Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
instead, it either shows a spinning circle or asks me to enable download via mobile data.
instead, it either shows a spinning circle or asks me to enable download via mobile data.
Moderator
247 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceAndroid A20e My Question or IssueMy music always stops when i want to listen to someting (a song/podcast). It has been like this for more than weeks now and It's pretty annoying. I already search on Google, but didn't f...
Plan Premium Country Germany Device Android A20e My Question or Issue My music always stops when i want to listen to someting (a song/podcast). It has been like this for more t...
Moderator
345 Views
4 replies
0 likes
In the settings menu, car mode is not there. I cannot turn it on or off as it isn't an option. It doesn't come on automatically when I start my car.DO NOT MERGE WITH AN OLD AND DEAD THREAD. THIS NOT ABOUT CAR VIEW, THIS IS CAR MODE. DIFFERENT THINGS....
In the settings menu, car mode is not there. I cannot turn it on or off as it isn't an option. It doesn't come on automatically when I start my car. DO NOT MERGE WITH AN OLD AND DEAD THREAD. THIS ...
Visitor
1647 Views
4 replies
1 likes
Its like the Playback issue from summer 2022. It plays A few Songs successfully and the the App closes completly and I have to start it again. It happens faster if I my Phone is not used.
Its like the Playback issue from summer 2022. It plays A few Songs successfully and the the App closes completly and I have to start it again. It happens faster if I my Phone is not used.
Roadie
272 Views
1 replies
1 likes
I just got a spotify premium on my account and went on to download a playlist (140 songs) and the app will only download 1 and have a ! next to the other songs in the playlist
I just got a spotify premium on my account and went on to download a playlist (140 songs) and the app will only download 1 and have a ! next to the other songs in the playlist
Casual Listener
402 Views
2 replies
0 likes
I have a free plan, and I was adding some songs to my favorites playlist, but all of a sudden it just didn't let me add anymore. I thought it reached a maximum number or something but I'd didn't let me dislike songs either. Anyone have answers?
I have a free plan, and I was adding some songs to my favorites playlist, but all of a sudden it just didn't let me add anymore. I thought it reached a maximum number or something but I'd didn't let ...
Visitor
9356 Views
15 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryNew ZealandDeviceHuawei nova 2 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAft...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremium Country New Zealand Device Huawei nova 2 lite Operating Syste...
Spotify Legend
807 Views
1 replies
0 likes
I turn on the equalizer and when the next song starts i have to turn it on again
I turn on the equalizer and when the next song starts i have to turn it on again
Spotify Legend
306 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceOnePlus 9 ProOperating SystemAndroid My Question or IssueToday my app started to play music I do not normally listen to and started streaming to a device not linked to my account or is even in this location. I logged out o...
Plan Premium Country USA Device OnePlus 9 Pro Operating System Android My Question or Issue Today my app started to play music I do not normally listen to and star...
Spotify Legend
344 Views
1 replies
0 likes
Spotify quit working in my vehicle
Spotify quit working in my vehicle
Moderator
294 Views
1 replies
1 likes
I've been trying sync local tracks from my Mac to my Droid but I cannot even get my phone to show in the spotify app when syncing over the local Wi-Fi network. I currently live on campus at college and I've had the same problems when living back home...
I've been trying sync local tracks from my Mac to my Droid but I cannot even get my phone to show in the spotify app when syncing over the local Wi-Fi network. I curr...
Newbie
1366 Views
1 replies
0 likes
If you have the file on your computer you can import it.
If you have the file on your computer you can import it.
Spotify Star
322 Views
1 replies
0 likes
Hola al momento de querer descargar una lista de reproducción o álbum me aparece como inciando pero no se descarga ningún archivo, que puedo hacer?
Hola al momento de querer descargar una lista de reproducción o álbum me aparece como inciando pero no se descarga ningún archivo, que puedo hacer?
Moderator
323 Views
1 replies
0 likes
PlanPremiumCountryNetherlands / SwitzerlandDeviceSamsung Galaxy S21 5G / SM-G991B/DSOperating SystemAndroid 12 / One UI 4.0 My Question or IssueIn short: Spotify app isn't usable on this device. Since approx. 1 week I'm not able to search or play son...
Plan Premium Country Netherlands / Switzerland Device Samsung Galaxy S21 5G / SM-G991B/DS Operating System Android 12 / One UI 4.0 My Question or Issue In short: Spotify app isn't us...
Casual Listener
10066 Views
37 replies
2 likes
I recently downloaded spotify, and when I search for podcasts, nothing shows up. When I click a link to a podcast, the home page of spotify shows up
I recently downloaded spotify, and when I search for podcasts, nothing shows up. When I click a link to a podcast, the home page of spotify shows up
Moderator
331 Views
1 replies
0 likes
Every time I reboot my phone, spotify pops up, but it never even loads properly unless I close app and launch if again, that aside I do not want it to launch when I start my phone, only when I launch it, no other apps do this, I looked in setting but...
Every time I reboot my phone, spotify pops up, but it never even loads properly unless I close app and launch if again, that aside I do not want it to launch when I start my phone, only when I launch...
Casual Listener
8636 Views
17 replies
0 likes
using Spotify Lite v. 1.9.0.31695 on a Sony Xperia X running Android 8. newly installed. Connect doesn't seem to work reliably on Lite, so the Android app and desktop client are not talking to each other. the desktop client doesn't reliably detect my...
using Spotify Lite v. 1.9.0.31695 on a Sony Xperia X running Android 8. newly installed. Connect doesn't seem to work reliably on Lite, so the Android app and desktop client are not talking ...
Moderator
546 Views
3 replies
0 likes
I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone.This is very anoying, because I dont want to listen to spotify at all some ti...
I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone. This is very anoying, ...
Spotify Star
654 Views
1 replies
0 likes
Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001But the option is missing for me on Android. I checked for updates but I'm already up to date.
Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001 But the option is missing for me on Android. I checke...
Moderator
452 Views
1 replies
2 likes
PlanPremiumCountryUSADeviceSamsung Galaxy J7 My Question or IssueI added some local files to my desktop playlist that are matching up to songs included in Spotify's catalog. The band is German though, so not all of their songs are playable for me in ...
Plan Premium Country USA Device Samsung Galaxy J7 My Question or Issue I added some local files to my desktop playlist that are matching up to songs included in Spotify's catal...
Casual Listener
14706 Views
15 replies
0 likes
