Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify it's not working in background

PlanFreeCountryPolandDeviceSamsung Galaxy A8Operating SystemAndroid Pie My Question or IssueWhen I start playing music and then I leave app, the music plays for only few minutes. Somehow it stops playing even when it's in the middle of the song. More...

  • Visitor
  • Plan Free Country Poland Device Samsung Galaxy A8 Operating System Android Pie   My Question or Issue When I start playing music and then I leave app, the music plays for only few minu...
  • Dian
  • Spotify Legend
  • 22300 Views
  • 4 replies
  • 0 likes
  • 22300 Views
  • 4 replies
  • 0 likes

Superuser Contribution Help with Android Auto buttons

Can someone tell me what these buttons mean when I'm listening to a station on Android Auto? I'm new to Spotify and tried to find the equivalent buttons in the Windows app but couldn't. I also could not find any manual or help pages specific to the A...

  • Newbie
  • Can someone tell me what these buttons mean when I'm listening to a station on Android Auto?  I'm new to Spotify and tried to find the equivalent buttons in the Windows app but couldn't.  I...
  • OscarDC
  • Moderator
  • 6398 Views
  • 3 replies
  • 0 likes
  • 6398 Views
  • 3 replies
  • 0 likes

Solved!! spotify freezing

I've had this problem a lot, it used to happen like once a month but now it's several times a week.When I use spotify on my phone the screen suddenly freeze and I can't even close the app. The music keeps playing even tho i've sometimes managed to cl...

  • Regular
  • I've had this problem a lot, it used to happen like once a month but now it's several times a week. When I use spotify on my phone the screen suddenly freeze and I can't even close the app. The musi...
  • RosaTheHelper
  • Casual Listener
  • 25018 Views
  • 10 replies
  • 1 likes
  • 25018 Views
  • 10 replies
  • 1 likes

Artist mix not refreshing for a week

I have a problem with the artist mixes not refreshing for a week, the only changes in that time was when some songs swapped with each other, I checked spotify on my other phone (also an android) and it was literally the same as my current one. My dai...

  • Casual Listener
  • I have a problem with the artist mixes not refreshing for a week, the only changes in that time was when some songs swapped with each other, I checked spotify on my other phone (also an android) and ...
  • Amayy
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Auto play Spotify when headset connected....

Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many.This would be especially useful in my car. As when I connect it to my car stereo it will save me fumblin...

  • Music Fan
  • Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many. This would be especially useful in my car. As whe...
  • Vovk
  • Newbie
  • 14487 Views
  • 21 replies
  • 9 likes
  • 14487 Views
  • 21 replies
  • 9 likes

Superuser Contribution Spotify elimina mi musica descargada

Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por los cuales se podria haber eliminado mi musica no apl...

  • Newbie
  • Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por lo...
  • Dian
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Spotify is trying to play..." Notification

PlanPremiumCountryTurkeyDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueSteps to reproduce the issue: 1. Open Spotify2. "Spotify is trying to play..." notification appears immediately.3. Head back to Android's home screen.4. Th...

  • Music Fan
  • Plan Premium Country Turkey Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Steps to reproduce the issue:   1. Open Spotify 2. "Spotify is trying t...
  • marianojurcy
  • Regular
  • 58120 Views
  • 26 replies
  • 1 likes
  • 58120 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution How much battery does spotify use?

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S8My Question or IssueHi,I was just wondering how much battery spotify uses? I am planning on going on a roadtrip and I was wondering how much battery it will use up a day?Thanks!

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy S8 My Question or Issue Hi, I was just wondering how much battery spotify uses? I am planning on going on a roadtrip and I was wonder...
  • Lacietalor123
  • Visitor
  • 6122 Views
  • 2 replies
  • 0 likes
  • 6122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème de Connexion

Bonjour je suis un abonnement premium de SpotifyLorsque je télécharge des albums ( environ 1 000 chansons en tout) ils sont conservés en mode hors connexion mais au bout de quelques jours sans que j'ai accès à la wifi les téléchargements disparaissen...

  • Newbie
  • Bonjour je suis un abonnement premium de Spotify Lorsque je télécharge des albums ( environ 1 000 chansons en tout) ils sont conservés en mode hors connexion mais au bout de quelques jours sans que ...
  • lemsadu20
  • Casual Listener
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps passing and unpausing repeatedly

PlanPremiumCountryKenyaDevice(Samsung Galaxy S20 FE, Android TV, Windows Desktop)Operating System(iOS 10, Android.) Whenever I'm listening yo music, especially on Android TV, and sometimes on my phone, the music will repeatedly pause and unpause. It'...

  • Casual Listener
  •   Plan Premium Country Kenya Device (Samsung Galaxy S20 FE, Android TV, Windows Desktop) Operating System (iOS 10, Android.)   Whenever I'm listening yo music, especially on Andro...
  • AlejaR
  • Moderator
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

Spotify loses the page I'm on when I return to it from another app

PlanPremiumCountryUnited KingdomDeviceOneplus 5tOperating SystemAndroid 10 My Question or IssueWhen I'm in the Spotify app looking at (for example) a playlist, if I switch to another app then come back to Spotify a few mins later, it will briefly sho...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device Oneplus 5t Operating System Android 10   My Question or Issue When I'm in the Spotify app looking at (for example) a playlist, if I s...
  • HalfNathan
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Sound lagging on android tv in speaker group

PlanPremiumCountrySwedenDeviceNvidia shield tvOperating SystemAndroid My Question or IssueWhen casting to a group of speakers, all work fine except from nvidia shield (android tv), which lags. If only casting to the nvidia shield (android tv), the so...

  • Newbie
  • Plan Premium Country Sweden Device Nvidia shield tv Operating System Android   My Question or Issue When casting to a group of speakers, all work fine except from nvidia shield (androi...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Superuser Contribution Add To Home Screen Issue

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy NoteOperating SystemAndroid Lollipop Help! Previously, the "Add To Home Screen" was working fine on my phone after I download the full album. Now there are some albums going to my Home Screen and some...

  • Newbie
  • Plan Premium Country Philippines Device Samsung Galaxy Note Operating System Android Lollipop   Help! Previously, the "Add To Home Screen" was working fine on my phone after I download ...
  • Vasil
  • Moderator
  • 22477 Views
  • 9 replies
  • 7 likes
  • add to home screen
  • 22477 Views
  • 9 replies
  • 7 likes

Superuser Contribution Spotify Wrapped appeared then Disappeared

PlanPremiumCountryUSDeviceS10e My Question or IssueMy Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can't access again. I saw another similar post from last year but the solutions didn...

  • Visitor
  •   Plan Premium Country US Device S10e   My Question or Issue My Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can'...
  • Vasil
  • Moderator
  • 4782 Views
  • 9 replies
  • 12 likes
  • 4782 Views
  • 9 replies
  • 12 likes

Superuser Contribution Unable to view podcast (video) in full screen on Android tablet

PlanPremiumCountryGermanyDeviceSamsung Galaxy Tab S7+Operating SystemAndroid 12 My Question or IssueWhen viewing a video podcast in the app on my tablet, I cannot put it in full screen mode while in landscape orientation. Horizontally, the video only...

  • Regular
  • Plan Premium Country Germany Device Samsung Galaxy Tab S7+ Operating System Android 12   My Question or Issue When viewing a video podcast in the app on my tablet, I cannot put it in f...
  • likethecard
  • Casual Listener
  • 5147 Views
  • 41 replies
  • 1 likes
  • Android
    tablet
    video
  • 5147 Views
  • 41 replies
  • 1 likes

Superuser Contribution Unable to add Spotify on Bose Soundtouch app

My Question or IssueI cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below:For your account security, logging in to Facebook from an embedded browser is disabled. To continue, download and log in to the Faceboo...

  • Visitor
  • My Question or Issue I cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below: For your account security, logging in to Facebook from an embedded browser is di...
  • MihailY
  • Moderator
  • 637 Views
  • 1 replies
  • 0 likes
  • facebook login
  • 637 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Verification code for reporting stuff isn't working

PlanPremiumCountryAustriaDevice(Huawei P20 Lite)Operating System(Windows 10) My Question or Issue:Hey, so I wanted to report a user for doing fake streams and stuff in his playlist, so I clicked on report, then typed in my email adress, copied the ve...

  • Casual Listener
  • Plan Premium Country Austria Device (Huawei P20 Lite) Operating System (Windows 10)   My Question or Issue: Hey, so I wanted to report a user for doing fake streams and stuff in his p...
  • Lyubka
  • Moderator
  • 1297 Views
  • 5 replies
  • 0 likes
  • 1297 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Wrapped appeared initially, but is gone now

PlanPremiumCountryUSADeviceMoto g powerOperating SystemAndroid 10 My Question or IssueWhen Wrapped 2020 initially came out, my phone had issues displaying it, and it either skipped through all the slides or simply crashed the app. I've just recently ...

  • Regular
  • Plan Premium Country USA Device Moto g power Operating System Android 10   My Question or Issue When Wrapped 2020 initially came out, my phone had issues displaying it, and it either s...
  • Yordan
  • Moderator
  • 58632 Views
  • 37 replies
  • 0 likes
  • 58632 Views
  • 37 replies
  • 0 likes

Superuser Contribution Current song won't play when I open the app offline

For the past 4 months or so, when I use spotify offline say in my car bluetooth or when I'm walking, the current downloaded song I'm on won't play. I press play and it shows as playing but it won't work and the bar that shows the length of the song d...

  • Regular
  • For the past 4 months or so, when I use spotify offline say in my car bluetooth or when I'm walking, the current downloaded song I'm on won't play. I press play and it shows as playing but it won't w...
  • ThatAction27
  • Regular
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't set up voice controls.

Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and everywhere else I could think of. I'm using Android 12 ...

  • Regular
  • Whenever I'm using car mode there's a constant message on screen saying to "tap the mic to set up voice" but I can't find the mic button anywhere. Tried in the search screen and the settings and ever...
  • Tew1213
  • Casual Listener
  • 3156 Views
  • 17 replies
  • 1 likes
  • 3156 Views
  • 17 replies
  • 1 likes