Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41998 Views
  • 65 replies
  • 25 likes
  • 41998 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877709 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877709 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26300 Views
  • 4 replies
  • 0 likes
  • 26300 Views
  • 4 replies
  • 0 likes

Superuser Contribution app volume turns all the way down overnight

PlanPremium Devicemotorola moto e6 Operating SystemAndroid 9 My Question or Issuehi folks, i've had this problem for probably as long as i've had spotify but i think it's gotten worse and now it's finally bothering me. i always listen to music overni...

  • Casual Listener
  • Plan Premium   Device motorola moto e6   Operating System Android 9   My Question or Issue hi folks, i've had this problem for probably as long as i've had spotify but i thin...
  • AlejaR
  • Moderator
  • 615 Views
  • 7 replies
  • 0 likes
  • 615 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why does shuffle not play from my entire collection of liked music?

I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to pick from the whole collection, it regularly picks from...

  • Visitor
  • I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to p...
  • AlejaR
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with 'unhiding' music

I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.

  • Visitor
  • I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.
  • Vasil
  • Moderator
  • 2130 Views
  • 15 replies
  • 1 likes
  • 2130 Views
  • 15 replies
  • 1 likes

Superuser Contribution My Made For You Section is Empty

PlanPremium DuoCountryUSA DeviceMotorola One 5G AceOperating SystemAndroid 11 My Question or IssueI use Spotify all the time. Yesterday, my made for you section had all of my playlists, but today when I logged in, it is completely empty. I have unins...

Screenshot_20221123-123222.png Screenshot_20221123-123250.png Screenshot_20221123-123254.png Screenshot_20221123-123258.png
  • Casual Listener
  • Plan Premium Duo Country USA   Device Motorola One 5G Ace Operating System Android 11   My Question or Issue I use Spotify all the time. Yesterday, my made for you section had al...
  • Vasil
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change pament method to google play

PlanFamily PremiumCountryUK My Question or IssueI'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can see this is possible for a new account and subscription but can't find the opt...

  • Casual Listener
  • Plan Family Premium Country UK     My Question or Issue I'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can se...
  • bobbyday1985
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Storage setting to SD CARD on Android reset to internal storage after reboot or update

Plan PremiumCountry the Netherlands DeviceSamsung Galaxy A8 2018Operating System Android version 9 wit update October 1 2020 Several times a year my storage setting to the SD CARD is being reset to internal storage (default) without any warning. It c...

  • Regular
  • Plan Premium Country the Netherlands   DeviceSamsung Galaxy A8 2018 Operating System Android version 9 wit update October 1 2020   Several times a year my storage setting to...
  • declandevine
  • Newbie
  • 4044 Views
  • 10 replies
  • 0 likes
  • 4044 Views
  • 10 replies
  • 0 likes

Superuser Contribution App crashes when pressing the options Button (Cubot Quest)

PlanPremiumCountryGermanyDeviceCubot Quest Operating SystemAndroid 9 My Question or IssueAlright, so whenever I press the options Button (3 dots) for a Song / long press a Song to add a Song to the queue, or to a playlist it just crashes.So far I've ...

  • Visitor
  •   Plan Premium Country Germany Device Cubot Quest  Operating System Android 9   My Question or Issue Alright, so whenever I press the options Button (3 dots) for a Song / lo...
  • potis
  • Casual Listener
  • 1801 Views
  • 9 replies
  • 9 likes
  • Android
    Crash
    Cubot
    options
  • 1801 Views
  • 9 replies
  • 9 likes

Solved!!Superuser Contribution App Crashes whenever I press the options (3 dots) button on any music.

PlanPremiumCountryBrasilDeviceUmidigi A5 ProOperating SystemAndroid 9My Question or IssueWhenever I press the 3 dots button to share a music for example the app crashes immediately (the menu doesn't even render) it happens on any type of connection, ...

  • Visitor
  • Plan Premium Country Brasil Device Umidigi A5 Pro Operating System Android 9 My Question or Issue Whenever I press the 3 dots button to share a music for example the app crashes immediately ...
  • potis
  • Casual Listener
  • 1969 Views
  • 6 replies
  • 0 likes
  • 1969 Views
  • 6 replies
  • 0 likes

Superuser Contribution Google clock can not connect to Spotify

PlanPremiumCountryThe Netherlands DeviceOneplus 5Operating SystemAndroid 9 My Question or IssueSince a couple of weeks I make use of the Google clock, in which a function is built to make use of Spotify songs as wake up sound. I have to first start t...

  • Newbie
  • Plan Premium Country The Netherlands  Device Oneplus 5 Operating System Android 9   My Question or Issue Since a couple of weeks I make use of the Google clock, in which a functio...
  • Grayer123
  • Visitor
  • 29781 Views
  • 29 replies
  • 9 likes
  • Connect
    Google Clock
    Spotify
  • 29781 Views
  • 29 replies
  • 9 likes

Superuser Contribution Spotify free have unlimited skips and on demand?

Proof that spotify free has an error for on demand instead of shuffling the album/playlist in free mode, here's the example of photo i also skip 8 songs instead of 6 skip limit  Here is also the example of Premium mode profile on free modeIs it a bug...

Screenshot_2022-11-23-17-28-59-758_com.spotify.music.jpg Screenshot_2022-11-23-17-43-38-491_com.spotify.music.jpg
  • Newbie
  • Proof that spotify free has an error for on demand instead of shuffling the album/playlist in free mode, here's the example of photo  i also skip 8 songs instead of 6 skip limit   Here is ...
  • Alex
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Covers showing inverted/white colors

.PlanFreeDeviceXiaomi Redmi note 9 ProOperating SystemAndroid/MiUiMy Question or IssueSome album/playlist/profile covers appear inverted or white when the original cover is dark heres some examples:

  • Casual Listener
  • . Plan Free Device Xiaomi Redmi note 9 Pro Operating System Android/MiUi My Question or Issue Some album/playlist/profile covers appear inverted or white when the original cover is dark ...
  • Alex
  • Spotify Legend
  • 1724 Views
  • 2 replies
  • 0 likes
  • 1724 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution The icon overlap each other

PlanPremiumCountrySaudi Arabia Device( Samsung Galaxy s22 ultra)Operating System(Android 13)The device language is Arabic My Question or IssueThe icon appear above eachother like on the photo

  • Casual Listener
  • Plan Premium Country Saudi Arabia  Device ( Samsung Galaxy s22 ultra) Operating System (Android 13) The device language is Arabic    My Question or Issue The icon appea...
  • Kiril
  • Moderator
  • 514 Views
  • 7 replies
  • 0 likes
  • 514 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution local files not recognized or syncing on mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueSo I've been uploading local files to Spotify through syncing/local file upload with no problems up until recently. My Spotify app won't recognize any new music ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue So I've been uploading local files to Spotify through syncing/local file upload with ...
  • Vasil
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to open list of songs from searched playlist

PlanFreeDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueMy issue is my subject which is i can't open the list of songs in the playlist that i searched. I can see the list of songs in my own playlist but when I search a playlist and wan...

  • Casual Listener
  •   Plan Free Device OnePlus 8T Operating System Android 11   My Question or Issue My issue is my subject which is i can't open the list of songs in the playlist that i searched. I c...
  • Vasil
  • Moderator
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song now playing banner suddenly showing

Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off This has just started today and I have not changed any settings?

  • Newbie
  • Why am I getting a banner showing the current song playing and that Spotify is playing in background when all notifications are off   This has just started today and I have not changed any set...
  • Eni
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution I now own playlists I previously liked

I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared

  • Regular
  • I logged off of my account, then re log in. And now I own every playlist i've previously liked and every playlist photo disappeared
  • OscarDC
  • Moderator
  • 398 Views
  • 8 replies
  • 0 likes
  • 398 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify randomly switches to Radio

I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30 using Android Auto. I get into my car, select the playlist I want, and press play. The song will play for about 10 seconds then will randomly change to...

  • Regular
  • I have a Pixel 7 and am having an issue whenever I try to play a playlist whilst in my Hyundai i30  using Android Auto.    I get into my car, select the playlist I want, and press pl...
  • Dian
  • Spotify Legend
  • 5125 Views
  • 9 replies
  • 0 likes
  • 5125 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Switches off my Android Box

Free PlanThailandMinix Neo U22-XJAndroid 9 When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box. I don't have a battery but have switched off all battery optimisation. Any ideas anyone ?

  • Casual Listener
  • Free Plan Thailand Minix Neo U22-XJ Android 9   When I start spotify, it works for about 5 minutes, and then it shuts down the whole system and switches off my box.  I don't have a bat...
  • OscarDC
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks stop playing when screen is off Huawei P10

PlanPremiumCountryItalyDeviceHuawei P10Operating SystemEmui 9.1.0My Question or IssueEvery time i lock the screen the song stop to play and go back to 0:00. I tried all the advice I found on internet to solve this problem (battery settings, wifi sett...

  • Newbie
  • Plan Premium Country Italy Device Huawei P10 Operating System Emui 9.1.0 My Question or Issue Every time i lock the screen the song stop to play and go back to 0:00. I tried all the advice&n...
  • Lyubka
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uploading

I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?Thanks!!Sincerely... Leon

  • Casual Listener
  • I received a meditation on my play list that I did couple of weeks ago I have tried to share with friends on WhatsApp for example and they did get the file but they can't hear it.. what's to be done?...
  • MihailY
  • Moderator
  • 783 Views
  • 9 replies
  • 0 likes
  • 783 Views
  • 9 replies
  • 0 likes