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Samsung problems

Samsung problems

So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have  this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work 🙈) it stops after 1 minute..

1 Reply

Hey @kurhah,


Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here. 


If the issue is happening in a single device, it's commonly related to some damaged cache stored on it. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. Keep in mind that this process will delete all downloaded content, but you can download it again anytime you want. 

If the issue persists, check if you have an SD card inserted on your phone. If so, we'd recommend removing it, restarting your phone and trying again to see if it makes any difference. 

Hope this helps. If anything else comes up, don't hesitate to ask. 

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