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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1052 Views
  • 0 replies
  • 4 likes

Superuser Contribution Whenever I'm in offline mode and close the app. It shows a different song

When I pause and close the app in offline mode it and reopen it. It shows a different song that the last song I was playing in the album or playlist. I only started having this problem with the new update.

  • Casual Listener
  • When I pause and close the app in offline mode it and reopen it. It shows a different song that the last song I was playing in the album or playlist. I only started having this problem with the new u...
  • Dian
  • Spotify Legend
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Why does nothing happens whenever I press the like button on the app?

Whenever I try to like any song on the app (Android) nothing happens. I tried to do it on my computer and everything went fine, but I can't find the issue on my phone (Huawei P30 lite).

  • Visitor
  • Whenever I try to like any song on the app (Android) nothing happens. I tried to do it on my computer and everything went fine, but I can't find the issue on my phone (Huawei P30 lite).
  • BabyEcho0_YT
  • Roadie
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Superuser Contribution can't log in using android app

I can't login using my Samsung android device. it just says that something went wrong

  • Casual Listener
  • I can't login using my Samsung android device. it just says that something went wrong
  • Vasil
  • Moderator
  • 358 Views
  • 3 replies
  • 1 likes
  • 358 Views
  • 3 replies
  • 1 likes

Stop Spotify from tracking out of app activity

In a resent update with my phone (Samsung), it stated that Spotify would be able to track my out-of-app activity for better music recommendations. I don't want this service, and the Spotify setting do not allow for restricting this. (I am not referri...

  • Newbie
  • In a resent update with my phone (Samsung), it stated that Spotify would be able to track my out-of-app activity for better music recommendations. I don't want this service, and the Spotify setting d...
  • kaworu_bloodpaw
  • Roadie
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart shuffle?

Hi, I could swear that I got the smart shuffle feature in my app a month ago or so but when I check today, it isn't there anymore?

  • Visitor
  • Hi, I could swear that I got the smart shuffle feature in my app a month ago or so but when I check today, it isn't there anymore?
  • Nordica
  • Gig Goer
  • 704 Views
  • 4 replies
  • 0 likes
  • 704 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Playback Issue on ColorOS 13

Plan PremiumDevice Oppo Reno 8Z 5GOperating System ColorOS 13, Android 13 My Question or IssueAfter updating to ColorOS 13, everytime I switch apps, the Spotify app pauses for 3-5secs then plays again. It also happens when I lock and unlock the scree...

  • Newbie
  • Plan Premium Device Oppo Reno 8Z 5G Operating System ColorOS 13, Android 13   My Question or Issue After updating to ColorOS 13, everytime I switch apps, the Spotify app paus...
  • amanda456
  • Newbie
  • 918 Views
  • 2 replies
  • 0 likes
  • 918 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Pixel Buds only pauses for 1 second

PlanPremiumCountry DeviceGoogle Pixel 7 Pro + Google Pixel Buds ProOperating SystemAndroid 13 My Question or IssueIf I launch my music through the phone (e.g. open Spotify app and push play) then the pause / play touch control on the buds works.Howev...

  • Regular
  • Plan Premium Country   Device Google Pixel 7 Pro + Google Pixel Buds Pro Operating System Android 13   My Question or Issue If I launch my music through the phone (e.g. open ...
  • MissedAlarm-LostJob
  • Regular
  • 3951 Views
  • 4 replies
  • 0 likes
  • 3951 Views
  • 4 replies
  • 0 likes

Superuser Contribution The volume on Spotify on my phone shows that it's up all the way but is low

Even though the volume level is at the highest level, it is still quiet. Volume is the same at the top levels. This only happens while in the Spotify app.

  • Casual Listener
  • Even though the volume level is at the highest level, it is still quiet. Volume is the same at the top levels. This only happens while in the Spotify app.
  • MihailY
  • Moderator
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution supprimer tous les telechargements spotify d'un autre appareil pour ecouter

comment je fait pour telecharger mes musique quand jai mon ordinateur et mon telephone qui non aucun telechargement supprimer tous les telechargements spotify d'un autre appareil pour ecouter en mode hors connection avec celui ci

  • Casual Listener
  • comment je fait pour telecharger mes musique quand jai mon ordinateur et mon telephone qui non aucun telechargement      supprimer tous les telechargements spotify d'un autre appare...
  • Joan
  • Moderator
  • 3157 Views
  • 1 replies
  • 0 likes
  • 3157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify always on my drop-down on my s22

When I do my drop down on my S22 Spotify is always there even when I slide it across and it leaves lime a notification would five it 20 mins and its back

  • Visitor
  • When I do my drop down on my S22 Spotify is always there even when I slide it across and it leaves lime a notification would five it 20 mins and its back
  • Yordan
  • Moderator
  • 1011 Views
  • 1 replies
  • 0 likes
  • 1011 Views
  • 1 replies
  • 0 likes

Podcast show page not showing

When I search for a podcast on my android phone and click on it, it goes straight to the episode list. This means I can't follow (or unfollow..) a podcast.Thank you

  • Visitor
  • When I search for a podcast on my android phone and click on it, it goes straight to the episode list. This means I can't follow (or unfollow..) a podcast. Thank you
  • Amay
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to change my billing date

I saw on Google that they said I should cancel my subscription and reinstate on the day that I want it debited but this is not workin, how do I change my billing date to a date that suits me

  • Visitor
  • I saw on Google that they said I should cancel my subscription and reinstate on the day that I want it debited but this is not workin, how do I change my billing date to a date that suits me
  • Dian
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Update Spotify with the new Android 13 media controls

PlanPremiumCountryUSDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueThe Spotify team should really update the app to support Android 13's new media controls. You can see in the screenshots to see the difference between Spotify and Y...

  • Regular
  • Plan Premium Country US Device Google Pixel 5 Operating System Android 13 My Question or Issue The Spotify team should really update the app to support Android 13's new media controls. You c...
  • Jnss98b
  • Regular
  • 5986 Views
  • 5 replies
  • 10 likes
  • 5986 Views
  • 5 replies
  • 10 likes

Superuser Contribution no puedo escuchar las canciones que tengo descargadas sin conexión a intern

No puedo escuchar mis canciones que tengo descargadas sin conexión a internet, tengo el plan premium y al momento de no tener internet no puedo escuchar mis playlist descargadas, necesito que me den solución por favor.

  • Visitor
  • No puedo escuchar mis canciones que tengo descargadas sin conexión a internet, tengo el plan premium y al momento de no tener internet no puedo escuchar mis playlist descargadas, necesito que me den ...
  • Dian
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Book Podcasts not Playing in Chronological Order

I'm trying to listen to a podcast that very much needs to stay in chronological order. When I set up the sorting so that the playlist looks in correct order, the queue still shows it backwards. When I change the Date arrow to the opposite direction, ...

  • Casual Listener
  • I'm trying to listen to a podcast that very much needs to stay in chronological order. When I set up the sorting so that the playlist looks in correct order, the queue still shows it backwards. When ...
  • Dian
  • Spotify Legend
  • 628 Views
  • 3 replies
  • 3 likes
  • 628 Views
  • 3 replies
  • 3 likes

Superuser Contribution Music stop when open other App.

Hi,I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off.The application doesn't produce any sound. For example i can open a web page and the music will turn off.Kindly advice if you have solution to th...

  • Visitor
  • Hi, I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off. The application doesn't produce any sound. For example i can open a web page and the mus...
  • MihailY
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Meine playlist der Woche beinhaltet jede Woche 50% ausgeblendete songs

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markiert sind, werden sie vorgeschlagen. Warum?

  • Regular
  • Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markie...
  • musambani
  • Regular
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to pause/stop spotify with alexa or google assistant

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however I can't pause or stop spotify with either alexa or googl...

  • Casual Listener
  • I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed.  I can start spotify with both alexa and google assistant however...
  • mgarnel
  • Newbie
  • 2067 Views
  • 8 replies
  • 0 likes
  • 2067 Views
  • 8 replies
  • 0 likes

Superuser Contribution Songs don't play at the beginning

PlanPremiumCountryUSDevice(Moto G Stylus 5G) My Question or IssueEvery so often, random songs won't play at the beginning, and before you ask,I do have crossfade on set to 8 seconds, but the song won't start at 8 seconds.The song starts a whole 1 min...

  • Visitor
  • Plan Premium Country US Device (Moto G Stylus 5G)   My Question or Issue Every so often, random songs won't play at the beginning, and before you ask, I do have crossfade on set to 8 se...
  • Eni
  • Moderator
  • 1479 Views
  • 7 replies
  • 0 likes
  • 1479 Views
  • 7 replies
  • 0 likes