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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6060 Views

0 replies

7 likes

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Superuser Contribution My spotify doesnt play or do anything

i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i cant play or do anything in the app device: samsung ...

Newbie

i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i c...

Dian

Spotify Legend

282 Views

1 replies

0 likes

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Superuser Contribution Spotify stops playing whenever I enter the Ultra power saver mode

PlanPremiumCountryATDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueThe "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps that still work when this mode is enabled. When I start Spotify in the Ultra p...

Regular

Plan Premium Country AT Device Huawei Honor 10 Operating System Android 10   My Question or Issue The "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps th...

Alex

Spotify Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists deleted after A10 software update

PlanPremiumCountryItaly DeviceSamsung A10Operating SystemAndroid A105FNXXS8CVH1 My Question or IssueSince doing an update on my phone on 1 October, I have been unable to use Spotify on my phone depsite uninstalling & re-installing several times . I h...

Visitor

Plan Premium Country Italy   Device Samsung A10 Operating System Android A105FNXXS8CVH1    My Question or Issue Since doing an update on my phone on 1 October, I have been u...

Eni

Moderator

354 Views

1 replies

1 likes

  • 354 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Good ol' pausify 2.0

its 2.0 because the first time I wrote this I didn't have a verified email... PlanPremiumCountryArgentina DeviceMotorola G Power 2022, Moto G6+ and my girlfriend's S21Operating SystemAndroid 11, Android 9,(idk what android her S21 is) My Question or ...

Casual Listener

its 2.0 because the first time I wrote this I didn't have a verified email...   Plan Premium Country Argentina  Device Motorola G Power 2022, Moto G6+ and my girlfriend's S21 Operat...

Eni

Moderator

602 Views

3 replies

0 likes

Android
Playback problem
Playback problems
Playback stops
Spotify Android
  • 602 Views
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  • 0 likes

Superuser Contribution No access to music on Spotify

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A10Operating SystemAndroid My Question or IssueI have a family premium account. All of the sudden, I am unable to access my playlists nor can I access new music on Spotify. The notice I get is to chec...

Newbie

Plan Premium Country Netherlands Device Samsung Galaxy A10 Operating System Android    My Question or Issue I have a family premium account. All of the sudden, I am unable to acce...

Alex

Spotify Legend

670 Views

1 replies

0 likes

  • 670 Views
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Superuser Contribution Podcast changes after 3 hours

PlanPremiumCountry UK DeviceSamsung S22Operating System My Question or Issue We like listening to a 12 hour podcast overnight like sleep sounds. It has to last the whole time we are sleeping. We have tried two different podcasts both of which change ...

Newbie

Plan Premium Country UK   Device Samsung S22 Operating System     My Question or Issue   We like listening to a 12 hour podcast overnight like sleep sounds. It has to l...

Anthemosity

Visitor

490 Views

2 replies

0 likes

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Superuser Contribution volume rocker on version 8.7.68.568 is suddenly tiny

On Spotify version 8.7.68.568, the volume rocker is suddenly tiny and I cannot use my finger to control the rocker. The rocker used to span almost the whole width of the screen and I could use my finger. PlanPremiumCountryusaDevicegalaxy s10+Operatin...

Gig Goer

On Spotify version 8.7.68.568, the volume rocker is suddenly tiny and I cannot use my finger to control the rocker. The rocker used to span almost the whole width of the screen and I could use my fin...

Alex

Spotify Legend

517 Views

3 replies

0 likes

Android 12
finger
volume
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  • 0 likes

Superuser Contribution Scroll Bar Gone (again)

PlanPremiumCountryUnited StatesDevicePixel 6 ProOperating SystemAndroid 13 My Question or Issue This was briefly fixed in a previous update but it suddenly broke again. I don't know if I am in the minority but I have "small" playlists for specific mo...

Newbie

Plan Premium Country United States Device Pixel 6 Pro Operating System Android 13   My Question or Issue   This was briefly fixed in a previous update but it suddenly broke again....

OscarDC

Moderator

1631 Views

1 replies

1 likes

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  • 1 replies
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Superuser Contribution Trying to start a playlist from the beginning on phone

I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help.

Visitor

I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help. 

Eni

Moderator

739 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't play Daft Punk on any of my Spotify apps

PlanPremiumCountryUnited States My Question or IssueFor months I haven't been able to play any daft punk songs on my spotify account. This problem carries over from my phone, to my laptop, and to my ps4. Whenever I try to play a song, it stops for a ...

Newbie

Plan Premium Country United States   My Question or Issue For months I haven't been able to play any daft punk songs on my spotify account. This problem carries over from my phone, to my l...

Lyubka

Moderator

699 Views

3 replies

0 likes

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Superuser Contribution player in notification area does not close

The player in the notification area does not close after I close the app.I use a Xiaomi Redmi Note 11

Casual Listener

The player in the notification area does not close after I close the app. I use a Xiaomi Redmi Note 11

MihailY

Moderator

301 Views

1 replies

0 likes

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Superuser Contribution Unable to play a song with just a click

PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or IssueAs of tonight, for some reason, songs just won't play if I click on it. It appears to be random. When I try to click a song on an album, some songs will play an...

Gig Goer

  Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11   My Question or Issue As of tonight, for some reason, songs just won't play if I click on it. It a...

OscarDC

Moderator

486 Views

3 replies

0 likes

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Superuser Contribution Spotify won't play more than one song upon a search.

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S9My Question or IssueSpotify won't play more than one song at a time when I search. Even last week I was able to click on a searched song and Spotify would automatically start playing si...

Visitor

  Plan Premium Country United States of America Device Samsung Galaxy S9 My Question or Issue Spotify won't play more than one song at a time when I search. Even last week I was able to ...

Yordan

Moderator

277 Views

1 replies

0 likes

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Solved!!Superuser Contribution Android 11 can not use external SDCard as Downloadfolder

PlanPremiumCountrygermanyDeviceSamsung Galaxy XCover 4s (SM-G398FN/DS)Operating SystemAndroid 11 (securepatch 1 Jul 2022) My Question or Issuei want chose externals SD-Card (256GB) as Downloadfolder but Spotify can not.i want download some offline mu...

Regular

Plan Premium Country germany Device Samsung Galaxy XCover 4s (SM-G398FN/DS) Operating System Android 11 (securepatch 1 Jul 2022)   My Question or Issue i want chose externals SD-Card (...

leminsc8

Regular

2413 Views

11 replies

0 likes

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Superuser Contribution Podcast episodes wont play [Android TV]

PlanPremium Country Norway DeviceAndroid TVPhillips TPM19E Operating SystemAndroid 9 My Question or Issue When viewing all episodes of a podcast, ok button on TV remote does nothing, i.e the selected track wont play.This is not a problem if I go to s...

Visitor

  Plan Premium   Country  Norway      Device Android TV Phillips TPM19E   Operating System Android 9    My Question or Issue   When ...

MihailY

Moderator

362 Views

2 replies

1 likes

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Superuser Contribution Add to list doesn't work

Today "Add to list doesn't work". It says it does but it doesn't add the item.App for Android, last version checked.

Casual Listener

Today "Add to list doesn't work". It says it does but it doesn't add the item. App for Android, last version checked. 

Vasil

Moderator

316 Views

2 replies

0 likes

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Superuser Contribution Status bar not showing only in one mode

PlanPremiumCountryFranceDevicePixel 6Operating SystemAndroid 13 IssueMy status bar is not showing but only in one mode, when the notification is on the standard notification panel of my system. Here there is couple of screenshots to understand what i...

Casual Listener

Plan Premium Country France Device Pixel 6 Operating System Android 13   Issue My status bar is not showing but only in one mode, when the notification is on the standard notification ...

AlejaR

Moderator

489 Views

5 replies

0 likes

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The controls on my lock screen are almost invisible when using dark mode

Question or IssuePlanPremiumCountry DeviceAsus ROG phone 2Operating SystemAndroid? My Question or IssueThe controls on my lock screen are almost invisible when using dark mode, even with my screen brightness on max its visibility is still nonexistant...

Newbie

Question or Issue Plan Premium Country   Device Asus ROG phone 2 Operating System Android?   My Question or Issue The controls on my lock screen are almost invisible when using d...

397 Views

0 replies

0 likes

  • 397 Views
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Superuser Contribution Android Auto uses cellular data for downloaded playlists

PlanPremium DuoCountryCanada DevicePixel 6Operating SystemAndroid 13 My Question or IssueWhen using Android Auto, playing from downloaded playlists uses my cellular data

Casual Listener

Plan Premium Duo Country Canada   Device Pixel 6 Operating System Android 13   My Question or Issue When using Android Auto, playing from downloaded playlists uses my cellular da...

OscarDC

Moderator

1281 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Downloading issues on samsung galaxy s22 ultra

PlanPremiumCountryGermany DeviceSamsung Galaxy S22 ultraOperating SystemAndroid 12 My Question or IssueI am not able to download Songs on my library and if it happens it Downloads slow and not completely. And if i like a new Song or so and want to do...

Regular

Plan Premium Country Germany   Device Samsung Galaxy S22 ultra Operating System Android 12   My Question or Issue I am not able to download Songs on my library and if it ha...

Eni

Moderator

988 Views

1 replies

0 likes

  • 988 Views
  • 1 replies
  • 0 likes