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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Static noise when my androids screen goes black.

Whenever I use Spotify on my android phone, I've noticed whenever the androids screen goes off to black, the music playing begins to slow down and I start hearing static noise. However, when I press the power button to turn on the screen again, the m...

Newbie

Whenever I use Spotify on my android phone, I've noticed whenever the androids screen goes off to black, the music playing begins to slow down and I start hearing static noise. However, when I press ...

Eni

Moderator

551 Views

1 replies

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Superuser Contribution Spotify Connect shows device model instead of device name - how to change?

PlanFree/PremiumCountry DeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or IssueBought a new Galaxy S20, renamed it on the phone to "My Galaxy S20" and registered it on Google with exactly this name. However on Spotify Connect (desk...

Regular

Plan Free/Premium Country   Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue Bought a new Galaxy S20, renamed it on the phone to "My Galaxy S20" and...

Lyubka

Moderator

1694 Views

3 replies

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Superuser Contribution Songs Play on PC but not Android

I have added songs to my Local Library. I have created a Playlist. The songs play perfectly on my PC.On my Android app they appear as shaded and cannot be played at all. PlanPremiumCountryUSDevice(Samsung S21)Operating System(Android 11)

Visitor

I have added songs to my Local Library. I have created a Playlist. The songs play perfectly on my PC. On my Android app they appear as shaded and cannot be played at all.   Plan Premium Cou...

Kiril

Moderator

308 Views

1 replies

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Superuser Contribution Audio does not work after paused for extended time in background

PlanPremiumCountryIsraelDeviceSamsung S22Operating SystemAndroid 12 My Question or IssueApp version 8.7.70.553 When audio is paused and sent to background, after about an hour/hour and a half the audio doesnt play when returning to app. Steps to repr...

Newbie

Plan Premium Country Israel Device Samsung S22 Operating System Android 12   My Question or Issue App version 8.7.70.553   When audio is paused and sent to background, after abo...

Lyubka

Moderator

307 Views

1 replies

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Superuser Contribution Links won't work

If someone sends me a link to a song via whatsapp, after clicking the link Spotify just turns black and doesn't open the song. It still continues to play song thats on, so it won't crash.My phone is Xiaomi Redmi Note 10 5G

Visitor

If someone sends me a link to a song via whatsapp, after clicking the link Spotify just turns black and doesn't open the song. It still continues to play song thats on, so it won't crash. My phone...

Eni

Moderator

317 Views

1 replies

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Need help finding my right account

Can someone help me please

Visitor

Can someone help me please

Taylith

Community Legend

217 Views

1 replies

1 likes

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Superuser Contribution Why has all of my classical music stopped playing? Jazz and rock play.

Why has all of my classical music stopped playing? Jazz and rock play. The playlists are there. The music is downloaded.In particular, Boyce and Bach.

Regular

Why has all of my classical music stopped playing? Jazz and rock play. The playlists are there. The music is downloaded. In particular, Boyce and Bach.

Elena

Moderator

348 Views

1 replies

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Superuser Contribution Spotify and buds pro 2 (24 bit audio)

My Question or IssueProbabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz Would this make any difference at all when listening to Spotify, as the native sound quality is lower than that?

Newbie

    My Question or Issue Probabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz   Would this make any difference at a...

Alex

Spotify Legend

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Superuser Contribution The lyrics aren't working for any song

The lyrics aren't showing up for any of the songs and I can't get them to show up again.

Visitor

The lyrics aren't showing up for any of the songs and I can't get them to show up again.

MihailY

Moderator

280 Views

1 replies

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Superuser Contribution Can't play downloaded songs without internet connection

I have a Spotify Premium account. I work at sea and as a result don't have mobile data or an Internet connection most of the time. I downloaded a playlist of my favourite songs and until recently it would work fine in Offline mode however now for som...

Newbie

I have a Spotify Premium account. I work at sea and as a result don't have mobile data or an Internet connection most of the time. I downloaded a playlist of my favourite songs and until recently it ...

MihailY

Moderator

337 Views

1 replies

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Superuser Contribution i cant download music because i have used in pastcouple of phones

i am not able to download music from Spotify app in my phone because its is showing that my previous phone has downloaded in it but i already formatted the phone so i m stuck

Visitor

i am not able to download music from Spotify app in my phone because its is showing that my previous phone has downloaded in it but i already formatted the phone so i m stuck

Vasil

Moderator

213 Views

1 replies

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Superuser Contribution Why does the all break when I pay for premium?

After paying for premium, the app doesn't work. Even when connected to WiFi, all playlists say they're empty, searching specific artists doesn't yield results and songs won't play.

Casual Listener

After paying for premium, the app doesn't work. Even when connected to WiFi, all playlists say they're empty, searching specific artists doesn't yield results and songs won't play.

MihailY

Moderator

400 Views

3 replies

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Superuser Contribution app on android locking up phone

On my Android phone, if I am running Spotify after a few minutes my whole screen is taken over by a portion of the album cover, it won't let me switch to other apps or take any other action, I just have a blank screen with cover art on it. Has anyone...

Visitor

On my Android phone, if I am running Spotify after a few minutes my whole screen is taken over by a portion of the album cover, it won't let me switch to other apps or take any other action, I just h...

Vasil

Moderator

243 Views

1 replies

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Superuser Contribution Local files won't show up on android

No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.

Casual Listener

No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.

Schrei

Newbie

1135 Views

5 replies

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Spotify is not streaming or downloading music

My Spotify app in Android is not streaming or downloading music.I have tried the following:1. Perform clean install2. Gave full permission to Spotify3. Update my phone (Galaxy Note to the latest firmware4. Clear cache and storage5. Download Spotify L...

Visitor

My Spotify app in Android is not streaming or downloading music. I have tried the following: 1. Perform clean install 2. Gave full permission to Spotify 3. Update my phone (Galaxy Note 😎 to th...

Taylith

Community Legend

391 Views

1 replies

1 likes

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Superuser Contribution Android

Hi, I am having an issue with my account and devices I cleared my phones data and cache for spotify, signed back in, and I can't play any songs and all of my songs have been removed from my playlist, while my other device remained unaffected even aft...

Casual Listener

Hi, I am having an issue with my account and devices   I cleared my phones data and cache for spotify, signed back in, and I can't play any songs and all of my songs have been removed from my ...

OscarDC

Moderator

365 Views

3 replies

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Superuser Contribution will not play

up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything

Visitor

up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything

MihailY

Moderator

377 Views

1 replies

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Superuser Contribution Enhance Button on Playlists- Missing

I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked.I love this feature! It makes it so easy to find new music I lik...

Visitor

I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked. I love th...

Lyubka

Moderator

631 Views

1 replies

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