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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850304 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850304 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16794 Views
  • 3 replies
  • 0 likes
  • 16794 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Where to find the logs of the app ?

DeviceSamsung Galaxy A51Operating SystemAndroid 11My Question or IssueWhere can I find the logs of the Spotify app ?

  • Visitor
  • Device Samsung Galaxy A51 Operating System Android 11 My Question or Issue Where can I find the logs of the Spotify app ?
  • Novy
  • Moderator
  • 1237 Views
  • 1 replies
  • 0 likes
  • 1237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account not working on Fairphone 3+

PlanPremiumCountryFranceDeviceFairphone 3+Operating SystemAndroid 10 My Question or Issue The premium account is not working. I can connect my account, browse my playlist, my history when I cannot play a song. it stays stuck.I tried to connect with a...

  • Casual Listener
  • Plan Premium Country France Device Fairphone 3+ Operating System Android 10   My Question or Issue   The premium account is not working. I can connect my account, browse my playl...
  • Ver
  • Spotify Legend
  • 906 Views
  • 9 replies
  • 1 likes
  • 906 Views
  • 9 replies
  • 1 likes

Solved!! New interface: daily mixes are missing, only one playlist per category

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryAustraliaDeviceOnePlus 7Operating SystemAndroid 10 My Question or Issue After the most recent update, the Home scr...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Australia Device OnePlus 7 Operating System Androi...
  • samen-ovs
  • Visitor
  • 1211 Views
  • 2 replies
  • 2 likes
  • 1211 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can't open menus on downloaded songs

PlanFree/PremiumCountryUnited statesDeviceGalaxy s9+Operating SystemAndroid 10 My Question or Issue The menu will not open on songs when I have them downloaded to my phone and have service but it just keeps saying "Go online to see menu". A downloade...

  • Casual Listener
  • Plan Free/Premium Country United states Device Galaxy s9+ Operating System Android 10   My Question or Issue   The menu will not open on songs when I have them downloaded to my p...
  • Mihail
  • Spotify Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • Connection issues on app
    connection problems
    downloaded songs
    downloaded songs won't play
    Menu broken
  • 394 Views
  • 3 replies
  • 0 likes

Superuser Contribution [mobile App] skip button for fast forward/back 10 ou 15sec needed since years !

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question: Is it so difficult to implement this feature ?People ask for it since years in the community forum and I don't understand why it's not developped by Spotify...

  • Visitor
  • Plan Premium Country Switzerland Device Samsung Galaxy S10+ Operating System Android 11   My Question:   Is it so difficult to implement this feature ? People ask for it since y...
  • CarlosE
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car View Turn Back On After Restart

PlanPremiumCountry DeviceOnePlus Pro 9Operating SystemAndroid 11 My Question or Issue I turn off car view in the setting then when I quit and restart the Spotify App it's set back to Only in Car... I've set it to Never numerous times but quiting the ...

  • Casual Listener
  •   Plan Premium Country   Device OnePlus Pro 9 Operating System Android 11   My Question or Issue   I turn off car view in the setting then when I quit and restart the ...
  • CarlosE
  • Moderator
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution NOTE 10 plus and watch 3 sync issue

PlanFamily PremiumCountryAustraliaDeviceSamsung Note 10+ 5GSamsung watch 3 LTEOperating SystemAndroid 10 My Question or IssueJust noticed recently that when I use my watch in remote mode to play back music from a Bluetooth dongle in my car, that the ...

  • Casual Listener
  •   Plan Family Premium Country Australia Device Samsung Note 10+ 5G Samsung watch 3 LTE Operating System Android 10   My Question or Issue Just noticed recently that when I use m...
  • CarlosE
  • Moderator
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can not watch Joe Rogan Experience

PlanFreeCountryGeorgiaDeviceSamsung Galaxy a40Operating System Android 10 My Question or IssueOnly audio is available, I have tried 3 different devices, Android, iOS, windows PC, phones are both updated to the latest versions, also tried clean reinst...

  • Casual Listener
  •   Plan Free Country Georgia Device Samsung Galaxy a40 Operating System  Android 10   My Question or Issue Only audio is available, I have tried 3 different devices, And...
  • CarlosE
  • Moderator
  • 283 Views
  • 3 replies
  • 1 likes
  • 283 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android Auto] Playlist List itself loads very slowly

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid Android Auto - connected via USB cableSpotify Version: 8.6.14.975 My Question or IssueThis may or may not be related to a defect that was fixed recently regarding large playlists not ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android  Android Auto - connected via USB cable Spotify Version: 8.6.14.975   My Question or Issue This may or ...
  • CarlosE
  • Moderator
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

can't share my spotify music on instagram story

PlanFreeCountryPhilippinesSamsung J5 Prime, Cherry Mobile Flare Tab ProOperating System(Android 6.0.1 , Android 9 ) My Question or IssueI can't share my spotify music on instagram story. Both apps reinstalled and updated... I allowed all permisions f...

  • Newbie
  • Plan Free Country Philippines Samsung J5 Prime, Cherry Mobile Flare Tab Pro Operating System (Android 6.0.1 ,  Android 9 )   My Question or Issue I can't share my spotify music on ...
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

No difference between high quality and low quality on android app

Hi, I've been using spotify for a long time now but never got this problem.When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened to some music and I found out that the music was not of ric...

  • Regular
  • Hi,  I've been using spotify for a long time now but never got this problem. When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Downloaded Over Cellular Network Even When Download Using Cellular Is Off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueI recently migrated to a Samsung Galaxy S21 Ultra and I was out on a walk using the app. I doubled checked that the "Download Using Cellular" was tur...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue I recently migrated to a Samsung Galaxy S21 Ultra and I was out on a walk...
  • Ivan
  • Spotify Legend
  • 559 Views
  • 9 replies
  • 0 likes
  • Cellular Download
    Download Using Cellular
    Mobile Download
  • 559 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playback stops after 9 seconds

PlanPremiumCountryEgyptDeviceHuawei P30 LiteOperating SystemAndroid 9 My Question or IssuePlayback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps,...

  • Casual Listener
  • P lan Premium Country Egypt Device Huawei P30 Lite Operating System Android 9   My Question or Issue Playback frequently stops after 9 seconds. Internet speed is always good. I perform...
  • Jeremy
  • Spotify
  • 94286 Views
  • 57 replies
  • 28 likes
  • 94286 Views
  • 57 replies
  • 28 likes

Superuser Contribution Downloading songs in background slows the App completely down

Hello,I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction.This bothers me so much that a already thought of ending my premium membership.Simply said: I wa...

  • Regular
  • Hello, I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction. This bothers me so much that a already th...
  • Alex
  • Moderator
  • 991 Views
  • 10 replies
  • 0 likes
  • 991 Views
  • 10 replies
  • 0 likes

Superuser Contribution Menu Bar Location settings

Premium/USA -Amazon Fire 8 Andriod With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new location has made spotify nearly useless on my device as it's ...

  • Newbie
  • Premium/USA -Amazon Fire 8 Andriod   With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new lo...
  • Fuquad
  • Casual Listener
  • 10485 Views
  • 17 replies
  • 3 likes
  • amazon fire
    andriod
    Functionality
    menu
    menu bar
    settings
  • 10485 Views
  • 17 replies
  • 3 likes

Uploaded music will play on desktop app but not mobile

Plan - PremiumCountry - USA Device - Samsung Galaxy Note 9 Operating System - Android My Question or Issue - I teach group fitness classes and need a device to play specific tracks provided by Les Mills. I uploaded them from my Mac desktop, to the Sp...

  • Visitor
  • Plan - Premium Country - USA   Device - Samsung Galaxy Note 9   Operating System - Android     My Question or Issue -  I teach group fitness classes and ne...
  • dinomight
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] Jump back...

If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted. This streamlines my processes and prevents me from having to scroll back to where the song is at...

  • Newbie
  • If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted.  This streamlines my processes and preve...
  • Mihail
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Android
    Developer
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Translation correction

Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukrainian language.

  • Visitor
  • Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukraini...
  • Ver
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Songs Keep Disappearing

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the song is not there. How to solve this problem? Is i...

  • Roadie
  • Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the...
  • Novy
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes