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Plan
Family Premium
Device
Poco X3 NFC (Surya)
Operating System
Android 11
My Question or Issue
I've been getting the well known "You are currently set to offline" error. Once every x days I can login anyways but then all songs are greyed out or are playable, but the latter hardly happens.
Steps I've taken:
Everything every other thread about this already recommends (restarting, reinstalling, you name it), firewall off/on, with/without VPN, clearing data/cache, I've been trying everything I can think off and everything that's recommended for the past two weeks.
I've got a stable, unlimited 4G subscription/connection (and literally every other app works fine) but tested on wifi as well with the exact same result.
I can provide a logcat if necessary and feel free to provide technical instructions or ask technical questions.
Solved! Go to Solution.
I was able to resolve by clearing app data on mobile, App Info->Storage and Cache->Clear Storage. Sucks because I have to redownload all my offline songs, but works.
Hey there @nopenopenooope,
Thanks for the post!
Can you try the following:
Let us know if that helped.
Yes, I've been having this problem on Android for quite a while. Still looking for solution.
Hi folks,
Thank you for posting on this thread.
Can you let us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.
Also, if you're using an SD card please remove it and test the app again.
If these steps don't do the trick, please share with us a screenshot of the app showing the error. This way we can take a closer look at the issue.
Keep us posted!
Hi,
I've done like 10+ reinstalls by now so I don't think trying yet again is going to solve this.
See the attached screenshot! And again, Spotify is the only app not working on my phone right now, the rest works just fine.
The sd card is brand new and recently formatted, works fine for everything else! (Did a check though and it's working fine)
Hi there @nopenopenooope,
Thank you for your reply and confirmation.
In this case we suggest that you contact out customer support and tell them that you need help with removing any possible corrupted device you have on your Spotify account.
Let us know how it goes.
Take care!
Hi,
Should I just email the office@ address of my country?
Also, how would a corrupted device have any influence on the signin process? That makes no sense 😅
Let me know, thanks!
Hi again @nopenopenooope,
Thank you for your reply.
Should should head over to Customer Service and Support > point 3 Contact us and fill out the form.
It can depend on old cache files that's causing this, so we suggest that you contact our customer support so that they can remove them directly from their end since we don't have the access so remove them directly.
Keep us posted 🙂
Cheers!
For others experiencing this, support just solved it for me:
Data got corrupted when downloading an album for offline listening, they removed this (or something like that) and did something else I'm not sure about which solved the issue!
Hopefully this helped someone (CC @Trader_Zane)
Hi again @nopenopenooope,
Thank you for getting back in touch and for sharing what worked for you.
We're really glad to see that everything works as it should for you again 🙂
Let us know if we can help you with anything else.
Take care!
Hi, you never experienced the log in error again and did not have to delete and reinstall?
@nopenopenooope
I was able to resolve by clearing app data on mobile, App Info->Storage and Cache->Clear Storage. Sucks because I have to redownload all my offline songs, but works.
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