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i just got a problem in upgrade to premium

i just got a problem in upgrade to premium

first,sorry for my bad english(im a hong kong local teenager)

 

i just activate my SPOTIFY acount to premium by redeem a giftcard

 

but in my SPOTIFY player is still showing that Im a free user (whatever on my PC or my Android phone)

 

 

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12 Replies

Hello, welcome to the community!

 

Have you tried a quick logout and then log back in? 

Hope this helped 🙂


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Whats a Spotify Rock Star?

YES i have tried this step before,and i also got a receipt in my email

 

but it still dont work

Hello again!

 

Hmm..that's weird. Have you tried a clean install

Hope this helped 🙂


Don't forget to add your Kudos and mark as a solution if it helped you!

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Whats a Spotify Rock Star?

Ive just do this, Its still not work:(

Sounds like maybe you're not logging in with the correct credentials @kingsley54 . Could you follow the steps in this post please.

something happen which is very weird

 

i change my password in spotify website,but when i log out my spotify(the clients),and login,it is still using the old password

 

but when i use the website to login, i need to use the new password

 

it seems the clients is not up to date to the server?

Im sure that i am using the right account and the user name to login

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I looked for this article before already,it doesnt for me

 

but any way,thanks for your reply

What username is shown on your receipt?

The username shown on the receipt is kingsley54,as same as what used to login to the SPOTIFY clients

 

OOPS,I WRONGLY add you to the correct answer.

Thanks for confirming that. I've seen a few similar issues recently. Could you get in touch with spotify here and they can fix this. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

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