logging on to android phone

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logging on to android phone

Casual Listener

I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unable to login. Either username or password is incorrect." Anyone have any idea what is going on? Thank you.

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Re: logging on to android phone

Rock Star 17
Rock Star 17

Hey @mrernst-us! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

 

Peace ^^

NicoRock Star 17
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Re: logging on to android phone

Casual Listener

Thank you so much for your reply Nico. If I delete it and reinstall it won't I lose all my music? I have over 5000 songs in my playlists and would hate to lose them. Thank you.

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Re: logging on to android phone

Rock Star 17
Rock Star 17

@mrernst-us

 

You won't lose your music. The only that happens is that your offline music needs to sync again. 

But that shouldn't be the problem. ^^

 

Peace

NicoRock Star 17
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Note: I'm not a Spotify employee.
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