new samsung a3 handset

[janecarr]

Help.please.I've just had a replacement samsung a3 and everything (contacts etc)has been restored but not my apps.I've installed spotify again but can't log in...it just keeps saying 'you already gave an account'...

[Dander09]

Hi,thanks very much for replying.I can't believe someone's been kind enough to take the time to try to helo-thank you.
I couldn't get off the sign in page so eventually phoned the insurance technical help people who had sent the phone- they generated an emai from spotifyl to reset the password (as it wouldn't even send that request from my handset)and that did the job!hurrah! Thank you again

[snoozecriminal]

Did you try logging in on the website and removing your old device?