no internet conection on samsung galaxy s3 mini and t-mobile

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no internet conection on samsung galaxy s3 mini and t-mobile

Steffensworld
Regular

Hi all

 

Spotify is working well with my Galaxy s3 via wlan.

 

But with t-mobile 90% of the time i geht a message `no Internet connection`

 

This makes no fun and i canceld my premium account.

 

Ans hints?

8 Replies

JoeThomas
Community Legend

Hi! Welcome to the Spotify Community! Sorry you're experiencing this problem.

 

So on wifi it works fine?

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
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I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Steffensworld
Regular
Thanks Joe

Yes on wifi it World Fine.

I also have no Issues with others App when i do not use wifi ... running t-mobile instead

Daniel
Community Legend

Have a look in the below thread for a section about T-Mobile and IPv6. I detail how to create a new APN using IPv4. This will resolve your issue.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Steffensworld
Regular
Hi Daniel i created a New apn with ipv4\ipv6.
I got on the spotify Logins Page of the app.. entern id anf password... and Then i get error... no Internet Connection 😞
All others App working.

Steffensworld
Regular

Hi all any New updates regarding my issue? thanks steffen

Daniel
Community Legend

Have you read this: https://community.spotify.com/t5/Help-Android/HTC-M8-on-T-Mobile-HELP-Information-request/td-p/99416...


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Steffensworld
Regular

Yes change Tod ipv6 but it is not solving the issue.... any othr helping hints?

Upset
Gig Goer

This problem occurs with the HTC M8 as well on the Tmobile network.

 

Here's my latest response to that thread - 

 

Rorey - Thanks for at least making it known that there's a problem. The others who work for Spotify are not as communicative as you, even though it was a canned response.

 

Spotify for music is quickly turning into Comcast when it comes to customer service, something I don't think the Customer Service Team would be happy to be labeled as.

 

I think it's a bit silly that I and others have had to persist on this board for so long to get a short reponse like the one you gave us.

 

At this point I can probably give a better update than yourself.

 

Manny told me - 

 

Dec. 25th - JUST RECIEVED a test HTC ONE M8 Device running on TMOBILE

Dec. 25th - Was finally able to replicate the problem

January 1st/2nd - We're working on it.

 

How is it that it took you guys THAT LONG to get a tester device to work? I did 80% of the screen shotting and trouble shooting for you. 

 

Rory - It's not your problem, but I think it's good if you could give us a little more insight into the following three points -

 

1. Why has it taken so long for a Spotify Response?

2. Will Spotify REFUND ALL USERS FOR THE MONTHS WHERE THE PRODUCT WAS NOT WORKING PROPERLY?

3. How will you prevent something like this from occuring again in the future?

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